Wayfair Ratings
Store Name: Wayfair
Store Description: Wayfair maintains leading positions in the furniture and home goods retail business. Since theyâre working with thousands and millions of suppliers, they can make sure that their catalog is one of the biggest among the US stores. Shopping with Wayfair is like visiting thousands of store just using your laptop and surfing one website. Those who want to furnish and decorate the whole house in one place will be happy with the offered variety of home products available at Wayfair.
Price range: high-end, low-end, and mid-end
Telephone: 877-929-3247
Summary
Wayfair is one of the largest home goods retailers operating in the United States. Itâs a reputable and considerably old company that sells furniture and interior decor products for more than 16 years now.
Their inventory includes more than 10 mln products from millions of suppliers, making Wayfair a top destination for interior design shopping.
Wayfair manages a family of four more brands, including AllModern, that we have already reviewed.
Overall
User Review
( votes)Pros
- They work with every type of budget
- Widest range of products available among home goods retailers
- They work with millions of distributors ensuring you have access to everything you need
- Lots of sales and special discounts
Cons
- Itâs hard to perform quality control when you sell more than 10 mln products
- Their site is not easy to navigate, the interface is complicated when it comes to checking out and product option selection
- They have shipping restrictions to some states (see shipping details)
Editorial rating
Wayfair offers lots of high-quality products, but make sure you review the brand and distributor carefully to receive what you expect. Since Wayfair is a store that offers more than 10 mln products, it may be hard for them to perform a quality check of every product they sell as a retailer. The average user review confirms that the quality of the offered products is good.
Please note that they do not ship to P.O. boxes and military APOs. Usually, it takes 2-4 days for the product to be delivered depending on the state you live in. This is considered a reasonable turn-around period.
It depends on the niche youâre shopping for. Since they offer products fitting any budget, some of them can seem pricey but have great value. Some cheap alternatives may seem shady to you, but their affordability compensates that.
We found the Wayfair website not convenient enough for an average user. The user interface is not very friendly, choosing a product option is a messy process, and you always have lots of information on the screen. Sometimes your eyes will get tired from the number of interface elements placed on the screen.
Since they have millions of products, sometimes you wonât find vital information on specific items in the store. However, the most popular items include everything you may need as a client.
Usually, Wayfair items have around 8-10 high-resolution images available in the product gallery.
Wayfair is not a store that offers you fully-customizable furniture. If you want a custom-designed piece, your best bet will be Joybird. You can find a Joybird review on our website as well. However, most of the furniture pieces and decor elements have a few colors or material options available to choose from.
They offer phone support and email customer service help.
- Mon â Fri: 8AM â midnight
- Sat: 8AM â 8PM
- Sun: 9AM â 6PM
All times Eastern
You can reach them at service@wayfair.com. Unfortunately, they do not offer live chat support.
Some products simply do not have any warranty information. Considering the number of in-stock items, it makes sense. However, itâs very inconvenient. Youâll have to contact their support center to confirm the warranty info most of the time.
Wayfair accepts returns within 30 days of delivery if youâre not happy with your product. The product should be returned in the original packaging and original condition. They have a few returns restrictions: products like clearance items, gift cards, personalized items, and all items with the ânon-refundableâ label cannot be accepted back.
Once you return a product, you can get a refund to your original payment method or use the refund as store credit on Wayfair for your future purchases.
They have a special daily sales section that allows you to save big on home goods shopping. Itâs a massive advantage among other stores. Also please check our Wayfair coupons section.
You can pay with your Credit Card, PayPal, or apply your Wayfair Credit Card.
TOTAL SCORE: 4.3
We recommend/not recommend you if
Recommended if
- You want to see the biggest catalog of home goods in one place
- Your budget is not very flexible
- You love sales and discount hunting
Not recommended if
- You prefer websites with good user interface and easy navigation
- You want custom-made products
- You live in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands or want your product to be shipped to P.O. box
Customer reviews
Product range
You can find everything starting from rugs, pillows, and decor elements to kid’s storage units and even renovation supplies. One of the Wayfair store benefits is that they not just provide you with the furniture and home goods, they also give you access to renovation materials like wall tiles, flooring, bathroom fixtures, etc. Basically, you can perform home maintenance and apply interior design changes using just one website.
They have more than 10 mln products available on the website itâs your gateway to the biggest home goods suppliers. You may find high-end, low-end, and mid-end products all on Wayfair. This store covers all available niches of affordability.
What makes this store good
A huge number of available products
We believe itâs safe to assume that Wayfair can be named the biggest retailer of home goods in the US. Having access to millions of products is crucial while furniture hunting and Wayfair will help you with that.
Good sales and discounts
As big retailers usually do, Wayfair runs lots and lots of promotions. They offer 75% discounts for the 4-th of July, special discounts for signing up on their website or subscribing to their newsletter. They also have a special sales section where you can see all the discounted products. As a Wayfair’s client, you can simply hunt for the best price and save big on home goods.
Affordable for anyone
Wayfair is for everyone. They offer products from low-end, high-end, and mid-end markets. This means that no matter the budget, youâll always find something right for you and your home.
Free shipping for orders over $49
They have a low minimum order amount, so most of the time you wonât have to care about the shipping costs.
Pricing
The prices vary due to the wide distributor and product selection. We want to highlight the prices for the most popular items:
- Sofas starting with $150
- Beds starting with $86
- Coffee tables starting with $26
- Doormats starting with $5
- Wall mirrors starting with $25
- Chandeliers starting with $20
- Dining tables starting with $86
Is this shop legit?
Wayfair is a well-known store in the US with numerous awards confirming their credibility. You can find articles about them in Forbes and other reputable sources making this store a legit and trustworthy business.
FAQ
1Do I need to sign up to make a purchase?
You donât need to sign up in order to check out. However, you should consider getting an account with Wayfair since they have an affordable exclusive membership offers that includes lots of free services like 1-day shipping, 25% discount on design services, etc.
2Can I track my order after the purchase?
You can look up your order number and check the tracking number after the purchase.
3Do they provide tracking numbers for the shipped packages?
Youâll find the tracking number in your order account and the email box.
4What delivery services do they use?
They use the UPS and FedEx services to ship small items and specialized freight carriers to ship large products.
5Do they have location restrictions?
They state that additional shipping restrictions can be applied to those living in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.
6Do they offer gift cards?
They offer beautifully designed gift card (and you can actually choose a design you like) and send them by email to the recipient. The maximum gift card amount is $500, but you can always contact their support center to check for a larger amount of card.
Read also:
Delivery Nigtmare
I ordered a sofa sleeper from wayfair recently. First off I have ordered many hings from them and have never had a complaint I like their product and service until today. My sofa was delivered and literally left at our front gate! I asked the guy why wasn’t he bringing inside as I was told by Wayfair, he said due to the recent thing with COVID-19 that they couldn’t come into our home. k understand but was still uset because my husband and I are both Seniors nd unable to lift. So I called Wayfair and he bacically told me the same thing. I DO understand, but the last you coul have done was call us and le us know that you coull not let the delivery people in our house, he syas yes we should have, do you have friends or family that could help? I said yes e have family but like yours they are all home staying there distance, I guess not really his fault but a heads up wouldn’t have hurt!
Did you find this review helpful? Yes (13) No
The least they could have done was offer an additional discount!
I recently purchased two items that I have yet to receive and in checking the tracking I noticed a price reduction. And the so called original price isnât even what I paid!! So I called customer service and asked for a price adjustment and she replied that Wayfair doesnât guarantee their prices! I would have to go thru the hassle of return and repurchase!! This is very poor customer service. Not sure I will shop here again. Too bad, I used to love Wayfair.
I have bought quite a lot of things from Wayfair and have always been happy with Item and delivery.
I don’t normally shop around but after seeing a few things cheaper on other sites I will do so in future.
I have been looking for a storage box for the garden and saw one on Wayfair for ÂŁ112. The exact same one is on Argos for ÂŁ30 I am gobsmacked at the price difference and in future I will compare prices.
I ordered outdoor furniture set with cushions, hand/bath towels, set of 2 curtains, Shower Curtain, Shower Hooks. So happy with it all, quality, price, delivery etc.
All around “Great on-line shopping experience”!!
This is a fantastic company to work with. We ordered a desk which arrived damaged in the mail. The refund was unbelievably easy and their customer service was fantastic. I will definitely purchase from Wayfair again.
I ordered two 6’x9′ rugs in January. They came folded and still have obvious fold lines after they’ve been on the floor for 3 months. Not happy at all! Didn’t submit for return within time frame as I thought they’d flatten out. Guess I’m stuck.
I ordered a sofa bed I received it about a month late the delivery was horrible after a month the sofa started peeling. I complained and was told my sofa pillows will be here by April 10 this is may 2 and still no pillows
Hi we bought a queen size bed frame , and the furniture is a piece of junk quality we have had it 3 month Now itâs just the worst bed cheapest quality ever , so disappointed , this stores quality is really misleading ! I do not recommend your furnitures to anyone !
Defective item
Sounds like many have had good experience but I certainly have not. I received damaged shelves right out of the box. I went to ask for a replacement – 1 month later I would get them! This is not exceptable to me. I went to return them but it is going to cost me $10 for their defective item to be returned. I should not have to pay for a defective item to be returned! Since this was my first purchase and a very bad experience, I am unable to recommend this site nor will I be buying from them again.
Did you find this review helpful? Yes (10) No
I waited 2 months for a couch that I was told was in stock, then told, when I CANCELLED THE ORDER, that the couch did not actually exist. It was delayed four times, three of which I was put on an hour long wait as I tried to get in contact with customer services. Then, they only gave me a total of $70 off and refused to go past that.Â
Patio umbrella
I ordered a patio umbrella, quite expensive, and I have received the base, but no umbrella. I waited on the phone for an hour for customer service. Just isnât right…fedex told me that a âlabel had been createdâ, but fedex did not have the actual carton yet. I have gotten no updates from wayfair, which they usually do. And I donât want my money sitting in their account when I have no merchandise! Iâm so disappointed and frustrated. Takes me a while to get to this point as Iâm very patient, but this is annoying and wastes precious time. I understand that during the pandemic, things may be delayed and staff may be less than usual, but…not to this degree when a company is holding someoneâs money. đ€š
Did you find this review helpful? Yes (8) No
I ordered a item from Wayfair because of a feature their on line description had in 3 different areas of the description. It arrived without the feature. I have spent over 45 minutes on the phone 5 different times and never gotten anyone to answer. I tried using their online system to handle the problem. I sent them 7 different pictures of screen shots and a letter. Nothing was answered. Finally I checked my account and discovered that they had cancelled my complaint. I only got canned emails saying they were looking at it, not that it was cancelled or that I needed to do more. In my opinion they are thieves and this is nothing but a scam. You are better off buying from a local store or a reputable online business. Wayfair is not reputable. Fool me once shame on them. Fool me twice shame on me. I won’t order from them again. I suggest you do the same.
Crappy Customer Service
I have been waiting for my couch to arrive for almost 3 weeks. I got an email saying it was delivered to the delivery partner in Kentwood Mi and I would receive an email within 2 business days about a delivery date. It was Saturday when they received my couch and it is now Wednesday. No email, no call, nothing. So I called them and the lady was VERY rude. I asked her if they had a delivery date for my couch and she said no, it won’t be soon because they’re busy. I told her that I got an email stating they received it on Saturday and she says ” well we’re not here on Saturdays.” In a very crappy tone. I’ve been waiting almost 3 weeks. The first couch I ordered was cancelled a week and a half after ordering because It was no longer in stock. When it originally said it was in stock.
Did you find this review helpful? Yes (6) No
Not a great first time experience
I’m Percy from Washington State. We know things won’t be perfect but when you wait 3+ weeks for an Item you’d think they would put it together with little to no issues. On top of that you’ll be in the phone for more than 2 hours trying to speak to customer service then get hung up on just to have to call back and hold again like I’m doing now. The only good new was that the delivery team called 30 mins ahead of delivering and we’re on time. Remember that they send your item to the delivery team then they email you to schedule it for delivery. Which I didn’t get the email. I found out the hard way but checking the order status and it show I had to schedule my delivery time. Bad experience for a first time home buyer and first time Wayfair user. Currently still on hold.
Did you find this review helpful? Yes (3) No
Very bad customer service
Well I ordered 2 side tables and one of them has a drawer that sticks, I don’t have time to wait an hour to talk to customer service, then I’ve been waiting 2 months for a shower curtain that they keep putting a different delivery date. I also read in the consumer report magazine a lot of people complained about buying furniture from this place because they had bed bugs in them. So after that, I will not be buying anything from them again!
Did you find this review helpful? Yes (3) No
It’s understandable when a customer makes a mistake in placing an order, to make them responsible for the disposal/return shipping.
However, I ordered a single item, which came in two boxes. The “sectional” part of the sectional sofa was delivered TWICE. The main portion of the sofa was nowhere to be found and I had no way of knowing until it was too late.
They are in the process of shipping me the correct piece, which is apparently delayed. So I was left with half of my couch, an extra half that I did not need and they are leaving me to haul/dispose of the excess piece out of pocket.
I will never be doing business with Wayfair again. Overstock has exponentially better customer service. One and done.