Wayfair review


Rating 4.1

Customer Satisfaction: 8.2/10

Category: Furniture Stores

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Is Wayfair a legit company?

Yes, Wayfair is legitimate and one of the world’s largest online retailers. Wayfair can be a good choice for anyone looking for furniture, home goods, or appliances.

The company has solid social proof: 100k followers on Instagram, 3000+ reviews on Trustpilot, and over 9 140 000 branded searches on Google in the US, indicating that Wayfair is a real and trustworthy company with safe practices surrounding shopping, shipping, and consumer privacy. It’s a good place to buy furniture.

Wayfair is headquartered in Boston, Massachusetts, United States, and was founded in 2002 by Niraj Shah and Steve Conine. Wayfair operates in seven countries, generating $13.7 billion in net revenue.

Free shipping:


Shipping time:

1-2 weeks

Returns period:

30 days

Wayfair quality review

Based on customer reviews from different platforms, Wayfair has an overall rating of 4.1 out of 5 stars, and most customers are satisfied with their shopping experience. 

Although, you may see in reviews that many Wayfair customers are dissatisfied with their purchases, but the quality of furniture from Wayfair varies depending on the manufacturer. 

As a rule, items with more than 500 reviews and an average rating more than 4 stars are of good quality on Wayfair. Also, pay attention to the warranty period.

Top review: “Seven years ago, I bought a loveseat from Wayfair. The quality was reasonable for the price, so when we needed a new sectional sofa, we decided to give Wayfair another chance. We ordered a sectional sofa and an ottoman. Unfortunately, after only 6 years, the sectional sofa is unusable. A friend of ours also bought a sofa from Wayfair, and just a few months after the warranty expired, she had a spring come through the middle of her sofa. It was a complete write-off.”

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Wayfair shipping review

Customer reviews mention a range of issues with Wayfair’s delivery service, from long wait times, and sometimes the items do not arrive together. Some buyers say that they had to cancel their orders.

“I had a negative experience with Wayfair. I ordered a $2,700 sectional sofa, but only half of it was shipped. I refused to sign the delivery because I didn’t expect to ever receive the rest of the sofa. I canceled the order.”

Wayfair customer service review

Overall, buyers report that Wayfair’s customer service is great, but there are some users dissatisfied with their support.

Positive review: “I had a great experience with Wayfair’s customer service department. They were quick to respond to my inquiries and provided helpful information. I was very pleased with the level of service I received from Wayfair.”

Complaint: “I was disappointed with Wayfair’s customer service. I was charged 25% for the return, but their customer service didn’t tell me anything about it. I think it’s unfair.”

How to contact Wayfair customer service?

If you need to contact Wayfair customer service for complaints or any reason, you can reach them by email service@Wayfair.com.

The best-selling sofas at Wayfair

Below are some reviews for the two best-selling sofas at Wayfair:

Ibiza 56.3” Flared Arm Loveseat

“This sofa is a great choice for those who prefer a firmer sitting experience. After a few months of use, it may become slightly softer, but it still looks great in my living room. I have a blanket over it to protect it from my kids, but I’ll eventually get a cover for it.”

“When I first got this sofa, it was easy enough for me to assemble on my own and nothing about the process seemed too complicated. Over two years later though after having had some problems with cushions losing their fullness quickly as well as feeling narrow-like there’s a back further forward than what is comfortable, not only do these issues still exist but they’ve become more apparent”

Perdue 81.5” Square Arm Sleeper

Perdue 81.5'' Square Arm Sleeper

“If you’re in the market for a new futon, this couch a is a great option to consider but this sofa is extremely firm, so if that’s not your thing, you might want to look into something else. It’s also very easy to assemble – I was able to put it together myself in about an hour and a half.”

“I’m really happy with my Perdue sofa. It’s been six months since I bought it and it’s still in great condition. It’s a bit firmer than I would like, but it’s still comfortable enough for naps. The mustard yellow color is beautiful and vibrant. Overall, I’m extremely satisfied with this purchase”


Does Wayfair provide discounts & promotions?

Yes, Wayfair offers an impressive selection of items in the Sale category, so there are plenty of discounted products for you to look through. Also, to get a discount at Wayfair, visit the coupon codes page on their website.

How do you get a discount at Wayfair?

To get a discount at Wayfair, visit the coupon codes page on their website.

How long does Wayfair shipping take?

Wayfair shipping generally takes 1 to 2 weeks. However, according to customer reports, the longest expected waits can be from 10 to 12 weeks.

Who delivers packages for Wayfair?

UPS and FedEx are the primary shipping companies that deliver packages for Wayfair.

Who does Wayfair use for shipping large items?

Wayfair works with carriers who specialize in shipping large furniture items. Their delivery team does the heavy lifting for you, so you don’t have to worry about it. They’ll bring your furniture to your address and leave it in front of your door.

Does Wayfair take returns?

Yes, Wayfair offers a 30-day return window. You can get either a refund or a store credit, whichever you prefer. Keep in mind that not all items are eligible for a return (for instance, clearance goods).

Shipping fees may apply if you decide to return something you’ve bought from Wayfair. Plus, the shipping fee you’ve paid the first time will not be refunded either.

The only exception is when the items arrive damaged or defective. It’s also worth mentioning that the company does not accept assembled furniture unless it turns out defective.

How easy is it to return items to Wayfair?

Wayfair makes exchanges easy. To start a return, just visit their Returns Center and enter your order number and email address. They will send you a return shipping label and instructions on how to return your item.

How much is Wayfair return shipping?

To return an item, Wayfair customers have to pay for return shipping. This includes a $4.99 shipping charge for orders under $35, upgraded shipping charges (expedited, express, room of choice, etc.), and assembly services included with delivery. Any delivery ship fees or service charges collected on the order will not be refunded.

What are the most popular products on Wayfair?

The most popular products on Wayfair include furniture and home decor. Some of the most popular furniture items include sofas, beds, and coffee tables. The most popular home decor items include wall art, rugs, and lamps.

Where does Wayfair get their products?

Wayfair’s business model of sourcing products from factories and importers helps to keep prices low because the company does not have to incur the costs of warehousing and shipping products itself. By using an intermediary that ships directly to consumers’ homes, Wayfair can avoid these costs and pass the savings on to its customers.

Does Wayfair have a lifetime guarantee for mattresses?

Yes, some mattress brands like Sealy offer a lifetime warranty on Wayfair. You can read more about the terms and conditions of these warranties on the Wayfair website. Make sure to read the fine print of any warranty before purchasing a mattress, so you know what is covered and what is not.

What is Wayfair professional?

Wayfair Professional is a free program that offers extra deals and complimentary services to business and trade members, designers, rental owners, etc.

Is Wayfair Professional worth it?

Yes, if you want to get access to commercially rated items and extra deals or wish to get help with your projects from industry experts.

Does Wayfair sell new or used items?

Wayfair sells new items only.


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