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Wacoal Customer Reviews & Ratings
Having received favorable feedback from most of its customers – Wacoal has impressively attained an average product rating of 4.6 out of a possible 5 stars. This serves as a testament to the superior product quality.
Real Story
As a longtime customer and aficionado of Wacoal bras and underwear, I feel qualified to provide an expert review of this classic intimate apparel brand. I first discovered Wacoal years ago when I was fitted at a department store and found their bras provided unparalleled comfort, support and quality. Since then, I’ve become a devoted customer, both online and in stores.
I typically purchase 2-3 new Wacoal bras every year to keep my rotation fresh. My go-to styles are the t-shirt bras for everyday wear – they disappear under clothing and provide reliable support for my DDD bust. I’m also a big fan of their strapless and convertible bras for special occasions when I want to wear tricky necklines or off-the-shoulder styles.
Their briefs and hipsters are my daily favorites – they come in an array of colors and patterns, and the breathable microfiber stretches to move with me. I also love their smoothing shapewear pieces, like their high-waisted shapers, for a streamlined silhouette under clingy dresses and skirts.
As far as sizing, I find Wacoal to be quite consistent. I wear a 36DDD in their bras and a medium in underwear. Their innovative fabrics and quality control ensure each piece retains its shape wash after wash. The bands offer a snug fit that supports without slipping. I appreciate that Wacoal bras are specifically designed for full busted women, with narrower straps, sturdy clasps and reinforced cups.
As for shopping online, I’ve had great experiences ordering directly from Wacoal. Their fit guide helps identify your cup shape and size. Orders arrive promptly, and their free shipping and returns policy allows you to try before you buy. I also watch for sales around the holidays to snap up previous seasons’ colors at a discount.
Top Positive Review
“Despite needing a larger size due to my pregnancy, the Red Carpet Strapless Bra offered excellent support and comfort.
What stands out to me is its unique lining that negates the need for constant readjustments, the multiple hooks, and the removable straps.
Also, I’ve found leaning forward and allowing my breasts to fall into the cups naturally when putting it on improves both comfort and the bra’s longevity.
Although it can get a bit uncomfortable after five hours, probably due to my pregnancy, overall, I’d rate it a solid ten. Purchased for $69, the quality and comfort make it a worthwhile investment. With color options in black and beige, it’s a versatile addition to my wardrobe.”
Top Critical Review
“My experience with Wacoal has been rather disappointing. Despite reviews suggesting that their products run small, I was taken aback when the bra I ordered, labeled as size 36, measured only 29 inches – a significant difference from my other bras of the same size.
Since I couldn’t even wear it, I can’t comment on the cup fit or overall comfort. To add to my frustration, my multiple attempts to contact Wacoal regarding a return and refund due to the mismarked size bra have been met with silence.
Getting in touch with their customer services seems nearly impossible. All in all, it feels like a serious lapse in quality control and customer service.”
Key Info
- Free shipping: Yes. On orders over $99
- Shipping time: 3-7 days
- Returns period: 60 days