Rating 4.1

Customer Satisfaction: 8.2/10

Category: Clothing & Accessories Stores


What is Shopbop: Is It a Legit Company?

shopbop reviews

Shopbop is a popular safe online retailer located in the US that sells fashion and high-quality clothing, shoes, bags, and accessories. The store was established in 1999, but later, it became a part of Today, the shop exists as a separate reliable eCommerce platform.

Due to Amazon being involved in Shopbop activities, you can be sure the shop is a 100% authentic store and a legitimate website. Every collection represented on the site is hand-picked accordingly with the latest trends in fashion. Besides, Shopbop is famous for its excellent customer support that offers free wardrobe advice and individual shopping experience.

Shopbop Customer Reviews & Ratings

shopbop reviews

Many Shopbop customers point out excellent customer service and fast shipping, which is crucial for online retailers:

“Pricey brands, but always great quality. Shipping is always fast and reliable.”

Nevertheless, the store often gets negative reviews from Trustpilot users, disappointed with order issues on Shopbop:

“I tried to return an item to Shopbop and it took 6 weeks to finally get an email confirming the refund…”

Still, it doesn’t mean Shopbop isn’t worth your attention, as buyers are mostly satisfied with their purchases on the website:

“Completely satisfied with the delivery and service…” (source)

Shopbop Discounts, Promotions & Coupon Codes

Up to 25 % OFF


Up to 25 % OFF

Get Fall Ready

More Less
Expires Today

Shopbop often pleases customers with lucrative bonuses and holiday proposals. Usually the website also offers a great Black Friday Sale with discounts of up to 50% off on a variety of items.

Shopbop provides a 15% discount for all new buyers. In addition, the store offers up to a 20% discount for loyal clients on their birthday. To use this proposal, you need to sign up for loyalty on the website at least a month before your birthday.

Shopbop Return Policy Review

Shopbop always includes a shipping label in every package when a buyer makes a purchase. Therefore, you won’t have any issues with returns to the store, if done on time, meeting the following requirements:

  • items must be returned within 30 days;
  • items can not be worn or washed;
  • footwear must be delivered in the original box in its original condition;
  • items must contain all tags attached and original packaging.

Consider that shipping costs won’t be returned to you along with the purchase amount. Moreover, you will need to pay extra return costs, ranging from $40 to $70, depending on your location.

To make a refund, you should fill out the return form included in your order and carefully repackage your items. You can get familiar with the Shopbop return requirements in the relevant section of the site. As soon as the website manager processes your form, you will get an email about the date of the refund.

Shopbop Shipping Review

As a part of the Amazon company, Shopbop delivers orders quickly and without delays. The store provides a free 2-day express shipping option. However, your order amount needs to be no less than the sum estimated for your location, which is usually $100 or more.

In addition to Express Delivery Service, there is Free Postal Shipping available for all countries except the ones Shopbop doesn’t ship to. To use this option, you also need to shop for $100 or more.

Consider that shipping outside the US may be subject to extra taxes, customs duties, and fees, which could affect the final shipping cost. Besides, the postal delivery takes from 7 to 20 business days and doesn’t suggest package tracking, which can be crucial for some customers.

Shopbop Maxi Dresses

maxi dresses reviews

Shopbop currently suggests over 500 variants of maxi dresses, which are extremely popular this season. The store provides options for any taste and budget. For example, the catalog offers stunning cocktail dresses from $55 to $2,400 and more affordable yet the same high-quality casual options, starting from $17 to $1,390.

The maxi dresses section contains items from about 150 different brands and fashion designers. Besides, you can check out the best-selling pieces in this category to purchase the most stunning premium dress from Shopbop.

Shopbop Earrings

shopbop earrnings reviews

The collection of Shopbop earrings contains 327 items from the most famous and exclusive designers like Stephanie Gottlieb, Jane Taylor, Suzanne Kalan, and more. Every jewelry piece is unique and special. Here you’ll find earrings made of gold, rose, and white gold with diamonds, emeralds, and other gemstones.

The price tag starts with $61.80 for Fiona Huggie Earring to $6,200 for 18k 5-Stone Ara Studs. Besides, many pieces are selling with a fantastic discount now during Black Friday Sale, so it’s your chance to treat yourself or your beloved ones with a luxury pair of earrings.

Shopbop Sunglasses

shopbop sunglasses review

Sunglasses are popular at any season, and Shopbop has an excellent selection of exclusive eyewear from popular brands. Among 445 items available on the website at the time of writing this review, you can find a high-quality and durable pair of sunglasses that will become your constant companion during all trips and walks.

The prices range from $14 to $861, depending on the brand. However, regardless of such variation of prices, all items are made of quality materials that are pleasant to wear.

Verdict: Is Shopbop Worth It?

Summing up, Shopbop is worth your attention if you’re looking for superior clothing, accessories, jewelry, bags, and shoes from brands known all over the world. While shopping on Shopbop, you can always rely on high-quality customer support and attention to detail, as the store strives to provide every customer with a positive shopping experience.


  • excellent customer service and individual approach
  • fun shopping experience with innovative features
  • awesome brands selection
  • reliable payment options
  • great discounts and sales
  • many items are Amazon Prime eligible
  • free 3-day shipping and returns
  • user-friendly catalog with selected categories


  • phone and live chat are available only in English
  • high turnover within the company which influences the store operation
  • Shopbop doesn’t provide products exchanges


Who Owns Shopbop?

Since February 2006, Shopbop has been regarded as a property of However, at present, the website is being almost entirely independent from Amazon.

When Does Shopbop Have Sales?

Shopbop offers discounts and coupons on holidays like Thanksgiving Day, Christmas, Valentine’s Day, etc. Besides, the store has lucrative Black Friday and Designer Sales with up to 50% off!

How Long Does Shopbop Take to Ship?

It takes 2-4 days for Shopbop to ship orders via express delivery service and 7-20 days to deliver items via postal shipping.
Where Does Shopbop Ship From?

Shopbop ships clothing, shoes, bags, accessories, and other fashion products from US-based warehouses almost throughout the world.

Where Is Shopbop Based?

Shopbop was opened in November 1999. Now it is based in Madison, Wisconsin, U.S.

How to Contact Shopbop?

To contact Shopbop customer support, you can use the phone number or email mentioned on the website or send your request via live chat. Besides, Shopbop provides a specific email address for customers’ feedback.