Rating 2.9

Customer Satisfaction: 6.2/10

Category: Clothing & Accessories Stores

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Is Shopbop Legit?

Yes, Shopbop is a legit online retailer, owned by Amazon, that sells fashion clothing and accessories. Shopbop is a safe and reliable website but their customer rating is not good enough: Shopbop has 2,6 stars from 140+ reviews on Sitejabber, and 2,1 stars from 630+ reviews on Trustpilot.

Experiences & Complaints

shopbop reviews

Many Shopbop customers point out excellent customer service and fast shipping, which is crucial for online retailers:

“Pricey brands, but always great quality. Shipping is always fast and reliable.”

Nevertheless, the store often gets negative reviews from Trustpilot users, disappointed with order issues on Shopbop:

“I tried to return an item to Shopbop and it took 6 weeks to finally get an email confirming the refund…”

Still, it doesn’t mean Shopbop isn’t worth your attention, as buyers are mostly satisfied with their purchases on the website:

“Completely satisfied with the delivery and service…” (source)

Shopbop Discounts & Coupon Codes

Up to 25 % OFF


Up to 25 % OFF

Get Fall Ready

More Less
Expires Today

Shopbop often pleases customers with lucrative bonuses and holiday proposals. Usually the website also offers a great Black Friday Sale with discounts of up to 50% off on a variety of items.

Shopbop provides a 15% discount for all new buyers. In addition, the store offers up to a 20% discount for loyal clients on their birthday. To use this proposal, you need to sign up for loyalty on the website at least a month before your birthday.

Shopbop Return Policy Review

Shopbop always includes a shipping label in every package when a buyer makes a purchase. Therefore, you won’t have any issues with returns to the store, if done on time, meeting the following requirements:

  • items must be returned within 30 days;
  • items can not be worn or washed;
  • footwear must be delivered in the original box in its original condition;
  • items must contain all tags attached and original packaging.

Consider that shipping costs won’t be returned to you along with the purchase amount. Moreover, you will need to pay extra return costs, ranging from $40 to $70, depending on your location.

To make a refund, you should fill out the return form included in your order and carefully repackage your items. You can get familiar with the Shopbop return requirements in the relevant section of the site. As soon as the website manager processes your form, you will get an email about the date of the refund.

Shopbop Shipping Review

As a part of the Amazon company, Shopbop delivers orders quickly and without delays. The store provides a free 2-day express shipping option. However, your order amount needs to be no less than the sum estimated for your location, which is usually $100 or more.

In addition to Express Delivery Service, there is Free Postal Shipping available for all countries except the ones Shopbop doesn’t ship to. To use this option, you also need to shop for $100 or more.

Consider that shipping outside the US may be subject to extra taxes, customs duties, and fees, which could affect the final shipping cost. Besides, the postal delivery takes from 7 to 20 business days and doesn’t suggest package tracking, which can be crucial for some customers.


  • excellent customer service and individual approach
  • fun shopping experience with innovative features
  • awesome brands selection
  • reliable payment options
  • great discounts and sales
  • many items are Amazon Prime eligible
  • free 3-day shipping and returns
  • user-friendly catalog with selected categories


  • phone and live chat are available only in English
  • high turnover within the company which influences the store operation
  • Shopbop doesn’t provide products exchanges


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