SELFRIDGES
Customer Satisfaction: 6.9/10
Category: Clothing & Accessories Stores
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Pros & Cons Based on Customer Reviews
PROS
- Selfridges offers a wide selection of designer brands, from luxury to affordable
- The authenticity of products
- Customers can enjoy exclusive discounts and promotions when shopping online
- Free shipping on orders over £150 or $300
- It’s easy to find exactly what you’re looking for with its free search feature
- Fast delivery
CONS
- Shipping costs may be high depending on the items purchased and their destination
- Some products may be out of stock or not available in certain sizes and colors
- Returns are only accepted within 28 days from purchase date, making it difficult to return items if needed.
- There is no loyalty program for returning customers, which means you can’t take advantage of any kind of rewards system
- Company’s customer service needs to improved
Top Review
Tamar Majarian: “The prices at Selfridges are truly at the best. I have compared a lot of items in different stores and I have always found that Selfridges has the best prices they’re always the same less and never more than other stores.
It’s also worth mentioning that there’s a sale section under each category. If you are a constant shopper you can just subscribe to Selfridges Plus global. You pay an annual fee of 40 pounds which is $55 and what you get is a whole year of Express shipping.
Your purchases will come in the signature yellow wrapping papers of Selfridges, so basically what will also come with your purchase is a delivery note as well as an invoice note you will need, in case you want to return it because it will have your order number.
I also wanted to mention that you can download the Selfridges app it’s really easy to use you can check all the new in this week in beauty and in fashion as well as a placing the things you like on your wish list.”
Key Info
- Free shipping: Yes. On orders over £150 (for UK customers) or $300 (for US & Middle East customers)
- Shipping time: 2-14 days
- Returns period: 28 days
- Best Sellers-Women
- Best Sellers-Men
- Check Prices-Women
- Check Prices-Men
