Rating 3.3

Customer Satisfaction: 6.9/10

Category: Clothing & Accessories Stores

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What is Selfridges: Is It A legit Company?

Selfridges is a high-end department store located in three British cities: London, Birmingham, and Manchester. It sells the most in-demand and fabulous clothing, beauty and homeware products, food, and more. Besides, the store is famous for its innovative social space, along with impressive installations and pop-ups.

Selfridges is a legit company for 100%. Its flagship shop, which is based on Oxford Street in London, is the second-largest shop in the UK. Selfridges aims to change the entire vision of shopping and doing business by implementing its Project Earth strategy, which implies using certified sustainable sources.

Selfridges Customer Reviews & Ratings

Selfridges can’t boast of excellent ratings on Trustpilot at present. Some customers are not satisfied with the shop assistants’ work. Many clients also note that the Selfridges customer support service leaves something to be desired:

“Always happy with my purchase of items from here but always unhappy with Customer Service’s lack of professionalism.”

Thus, at the time of writing this Selfridges review, the company has a 1.8 stars rating on Trustpilot. However, Yelp, another reliable local business review website, gives the store 4 stars. Customers appreciate Selfridges for its fast service and delivery:

“Very efficient in dispatch and shipping. Great to order from outside the UK…”

Besides, many clients admit that the prices are very affordable as for luxury brands:

“Great place to do your duty free shopping…”

Selfridges Promotions, Discounts & Coupon Codes

Up to 50 % OFF


Up to 50 % OFF

Get Fall Ready

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Expires Today

The store currently offers over 2,350 items in the Sale category on the website. A designer sale involves home & tech, clothing, shoes, kids wear, watches, jewelry, and more. All products are now available for a little less.

In addition, Selfridges suggests special promotions and discount codes from time to time. Browse the Internet to find a Selfridges coupon on the eve of Black Friday, Christmas, or other big holidays to get your favorite items with a discount.

It’s also worth mentioning that Selfridges pleases customers not only with lucrative offers and promotions. For example, if you place an order for £150 or more, you’ll get free delivery.


Is Selfridges Worth It?

selfridges review

Many customers note Selfridges is worth it. The store boasts a variety of clothing, accessories, jewelry, skincare products, homeware, technology items, gift hampers, and food. If you’re looking for fast delivery service and quality products for affordable prices, this shop is exactly what you need!

All products represented in the store are cheaper than the same goods in other European shops for up to 20% as Selfridges purchases them directly from manufacturers. Besides, the store offers lucrative delivery terms and conditions.

Selfridges strives to minimize the loop on waste to extend the concept of ‘ecological’ shopping. The company verifies how and from what materials things are made before placing them in the shop to sell only high-quality, sustainable products.

Selfridges Shipping Policy Review

Selfridges has an excellent shipping policy that is intended to please every client. Thus, for UK customers, there is a free standard and nominated day delivery on all orders of £150 or more with the code UKFREEDEL.

If you’re shopping from the US & Middle East, you can also get free delivery with the code USDFREEDEL at checkout. However, you need to spend $300 and more, excluding taxes or duties.

In addition, Selfridges provides flexible delivery options, which include:

  • alternative delivery dates
  • delivery to a neighbor
  • delivery to a local DPD pickup store
  • tracking the parcel on the go via Siri

Selfridges Return Policy Review

If you want to return your order, you can send it back for free to any of the four Selfridges stores via one of the following ways:

  • by complimentary courier
  • by post

To return your purchase by courier or post, you need to fill out the form in the relevant section on the website. However, consider you can send your order back only within 28 days after making a purchase. Besides, the item must be unused and wrapped in its original packaging with all the labels.

If you want to exchange your order, rather than make a refund, you need to visit one of the Selfridges stores. Along with the general return & exchange rules of Selfridges, there are also specific return requirements of some famous fashion and jewelry brands. You can check them out on the website.

Selfridges vs Harrods

Selfridges and Harrods are considered to be the two most popular UK stores. They both provide a diversity of quality products from famous brands and up-and-coming designers. However, due to Selfridges being more accessible for both locals and tourists, customers prefer this shop over Harrods:

“We actually liked this store more than the possibly more famous Harrod’s….” (source)

Unlike Harrods, which has a particular dress code policy, Selfridges is welcoming to every visitor. This upmarket store has a well-chosen range of premium-class fashion, accessories, furniture, and tech products to every taste and budget; therefore, you won’t leave it without a great purchase.

Selfridges Balenciaga

selfridges balenciaga review

Selfridges currently suggests 346 Balenciaga items, which include:

  • clothing
  • shoes
  • bags
  • kids’ wear
  • watches
  • jewelry

As for the Balenciaga men’s department, it comprises 138 products, mostly shoes, accessories, and clothing.

Bags are probably one of the top-selling Balenciaga products on the website. The prices range from £550 to £1,690, so you can purchase your favorite piece from this iconic styling collection for a relatively affordable price.

As for the Balenciaga hoodie, another popular item of this brand, its price tag starts from £250. If you want to buy something more rare and exclusive, pay attention to Distressed branded cotton-knit hoodies for £1,300.

Selfridges Dior Bags

dior bags selfridges review

Dior bags are made to make an outfit more sophisticated and feminine. The brand suggests elegant yet stylish and unique pieces that will be suited to any situation or occasion.

Selfridges offers 8 Dior women’s bags of various sizes and designs. The price tag ranges from £2,000 to £4,200. However, consider you can buy them only in-store.

Selfridges Golden Goose

golden goose selfridges review

Golden Goose shoes are in great demand in the store. The collection of this classic Italian brand comprises a variety of trainers for men, women, and kids for an average price tag of £300.

A lot of customers point out the good quality of the Selfridges shoe selection and highlight they always come back to shop at this store:

“I go back here every time I am in London for men’s shoes…”

Top Brands at Selfridges

  • DIOR


Is Selfridges authentic?

Yes, it is. Selfridges is an authentic shop famous for its exclusive brand products and stunning installations.

Where is Selfridges located?

Selfridges has four stores in the UK: one in London, one in Birmingham, and two in Manchester.

Who owns Selfridges?

Selfridges has been owned by the Weston family since 2003.

Why is Selfridges Cheaper?

Selfridges is cheaper than its European rivals as it offers products from popular brands for 10-20% less.

How to Contact Selfridges?

You may contact Selfridges customer support via live chat located in the bottom right of the screen or by phone (0800 123 400 throughout the UK and +44 (0)20 7160 6222 from abroad).


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