Rating 3.3

Customer Satisfaction: 6.9/10

Category: Clothing & Accessories Stores

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Is Selfridges a Legit Website?

Yes, Selfridges is a legit website. It’s a well-known store that was founded by Harry Gordon Selfridge, and opened in 1909. However, some buyers report that they have had trouble ordering online in US [1].

On Yelp, Selfridges has 4 stars rating, and most customers are generally satisfied with their purchases.

Below you can read some reviews from buyers that had experience with Selfridges.


Customer Reviews & Complaints​

The Most Informative Review

Tamar Majarian: The prices at Selfridges are truly at the best. I have compared a lot of items in different stores and I have always found that Selfridges has the best prices they’re always the same less and never more than other stores. 

It’s also worth mentioning that there’s a sale section under each category. If you are a constant shopper you can just subscribe to Selfridges Plus global. You pay an annual fee of 40 pounds which is $55 and what you get is a whole year of Express shipping.

Your purchases will come in the signature yellow wrapping papers of Selfridges, so basically what will also come with your purchase is a delivery note as well as an invoice note you will need, in case you want to return it because it will have your order number.

I also wanted to mention that you can download the Selfridges app it’s really easy to use you can check all the new in this week in beauty and in fashion as well as a placing the things you like on your wish list.”

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Pros & Cons based on customer reviews

  • A range of different brands and designers to choose from
  • The authenticity of products
  • Regular sales and discounts
  • Fast delivery
  • Free shipping on orders over £150 or $300
  • Refunds can take a long time
  • Company’s customer service needs to improved

Top Negative Reviews

“I paid extra for a timed delivery, but the driver never showed up. When they called Selfridges, I was told that the trainers had been returned to the depot and that they would have to reorder them and wait for a refund. Clearly not an ideal situation for me, I’m upset. Selfridges needs to do better in terms of communication and customer service in order to keep its customers happy.”

“I was really excited to receive a YSL clutch bag as a birthday present, but unfortunately it turned out to be a fake. The bag had clearly been used, with dirt marks on the dust bag, outside and inside the bag, and also scratches and melting marks. It didn’t have the official stamp and authentication number stamped inside the bag like genuine YSL bags do. The so-called leather was peeling off the handles, and there were many signs that it wasn’t even leather. I have other genuine YSL bags, so I definitely know the difference between a real and fake product.”

“It’s unfortunate how I was treated by this company. They had a really cute image, but when you’re in need of help it feels like they just don’t care. Rude/unhelpful staff. Real shame!!!”

Top Positive Reviews

“Really happy with my purchase of Alessandra Rich jeans from this seller. The item arrived very quickly – within just a few days – and it was exactly as described. I was worried about the authenticity of the product – but it is 100% legitimate. Perfect size and great quality. Def recommend.”

“First, I want to say that this company is awesome. Shoes arrived on time – in perfect condition, well-packaged! It also came with a bonus gift – I couldn’t believe how quickly they processed my order too; it didn’t even feel like their busy season because everything happened so efficiently via e-mail communication between us both throughout the process!”

“Happy with my experience at Selfridges! Helpful customer service. They were helpful in tracking my orders and keeping me updated on the delivery. Items arrived in perfect condition here in Singapore – which is great! I would def recommend Selfridges to anyone looking for a great shopping experience.”

How Long Does Selfridges Take to Ship?

It can normally take from 2-14 business days.

Selfridges offers international delivery to over 130 countries around the world, including North America, Australia, the Middle East, and China.

All orders placed outside of the European Union will have UK VAT removed (where applicable) and any relevant import charges included before you finalize payment- so there are never any surprises when your order arrives.

No matter where in the world you are, Selfridges makes it easy and convenient to shop for all your favorite items!

Selfridges has an excellent shipping policy that is intended to please every client. Thus, for UK customers, there is a free standard and nominated day delivery on all orders of £150 or more with the code UKFREEDEL.

If you’re shopping from the US & Middle East, you can also get free delivery with the code USDFREEDEL at checkout. However, you need to spend $300 and more, excluding taxes or duties.

Selfridges International Shipping. List of Countries

  • United Kingdom
  • European Union
  • USA
  • Canada
  • Cayman Islands
  • China
  • India
  • Indonesia
  • Ireland
  • Israel
  • Jamaica
  • Japan
  • Kazakhstan
  • Maldives
  • Malta
  • Mexico
  • Monaco
  • New Zealand
  • Philippines
  • Puerto Rico
  • Qatar
  • Saint Martin (French part)
  • San Marino
  • Saudi Arabia
  • Singapore
  • Slovakia
  • SloveniaSouth Africa
  • South Korea
  • Sri Lanka
  • Taiwan
  • Tanzania
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Uganda
  • United Arab Emirates
  • Uruguay
  • Venezuela
  • Viet Nam

Shoppers can find the full list of countries on the company’s official website.

How Long Does Selfridges Take to Refund?

If you want to return your order, you can send it back for free to any of the four Selfridges stores via one of the following ways:

  • by complimentary courier
  • by post

To return your purchase by courier or post, you need to fill out the form in the relevant section on the website. However, consider you can send your order back only within 28 days after making a purchase. Besides, the item must be unused and wrapped in its original packaging with all the labels.

If you want to exchange your order, rather than make a refund, you need to visit one of the Selfridges stores. Along with the general return & exchange rules of Selfridges, there are also specific return requirements of some famous fashion and jewelry brands. You can check them out on the website.

If you return an item from within the European Union, they will refund both the purchase price and the delivery charge. They aim to process refunds as quickly as possible, but some payment providers can take up to 14 days to credit your account.

They will send you an email confirming your refund once it has been processed. If an item is lost or damaged during transit, they will not be able to refund you for it.

Verdict: Is Selfridges Worth the Money?

Many customers note Selfridges is worth it. They have an excellent shipping policy that is intended to please every client. Their return policy is also very fair – allowing customers to send back their purchase for free within 28 days.

The store boasts a variety of clothing, accessories, jewelry, skincare products, homeware, technology items, gift hampers, and food. If you’re looking for fast delivery service and quality products for affordable prices, this shop is exactly what you need!

All products represented in the store are cheaper than the same goods in other European shops for up to 20% as Selfridges purchases them directly from manufacturers. Besides, the store offers lucrative delivery terms and conditions.

Frequently Asked Questions

Is Selfridges authentic?

Yes, it is. Selfridges is an authentic shop famous for its exclusive brand products and stunning installations.

Where is Selfridges located?

Selfridges has four stores in the UK: one in London, one in Birmingham, and two in Manchester.

What brands are popular at Selfridges?

  • DIOR

Who owns Selfridges?

Selfridges has been owned by the Weston family since 2003.

Why is Selfridges Cheaper?

Selfridges is cheaper than its European rivals as it offers products from popular brands for 10-20% less.

How to Contact Selfridges?

You may contact Selfridges customer support via live chat located in the bottom right of the screen or by phone (0800 123 400 throughout the UK and +44 (0)20 7160 6222 from abroad).


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