Is Rue La La a Trustworthy & Legit Company?

rue la la reviews

Rue La La is an online retailer that gathers the best brands and the best deals all in one place. The company was founded in 2007 in Boston and has been one of the top shopping destinations since then. Naturally, Rue La La is a legitimate business that has a well-established reputation.

On top of that, the company’s Facebook page has over a million followers. Rue La La also has official apps for iOS and Android used by thousands of shoppers. Needless to say, Rue La La is not a scam. It’s a safe online retailer that has a lot to offer.

Rue La La Customer Reviews & Ratings

Rue La La reviews

Rue La La doesn’t have that many customer reports online. Most of them are gathered on App Store and Google Play, which means shoppers prefer using the app instead of buying via the company’s website.

The average rating on the App Store is 4.9 stars (based on over 101K reviews). As for Google Play, Rue La La can boast of a 4.7- star rating (based on more than 7K shoppers’ comments).

Most reviewers agree that Rue La La covers an impressive variety of goods, making it a perfect all-in-one shopping space. Plus, the prices are very attractive too – “Sometimes it may be kitchen gadgets, then a few hours later shoes, but there is always something new on Rue La La with a FABULOUS price.”

Many shoppers also praise Rue La La’s customer service. That’s one of the reasons this online retailer has so many loyal customers – “I have been a customer of Rue La La for a very long time. I have watched the company grow over the years but one thing has remained the same from the very start and that is their superior customer service!”

As for the complaints, most of them mention app bugs – faulty filters, randomly canceled orders, lagging, etc. However, those issues are only occasional, and the company always tries to take care of them as fast as possible.

Rue La La Promotions & Discounts

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Rue La La currently has a Free Shipping offer that is going to be valid for 29 more days.

Aside from that, the company always has regular deals, sales, and attractive offers. For example, at the time of writing this review, the company was offering 50-70% off on Vince men’s and women’s clothing, up to 70% discounts for new members, and up to 80% off on bedding. The number of offers on the Rue La La website is truly endless, so shoppers might want to check the boutiques regularly.

The company also has the Rue 365 program. It offers a year of free standard shipping for all orders. The program cost is $50 (currently on sale for $30). It’s a perfect solution for frequent customers who want multiple orders to be delivered for free.

The program members also get early access to new boutiques. Thus, they are free to choose what they want to buy before anyone else does. Rue 365 members also get access to secret private boutiques, which means they will have much more options to pick from.

Rue La La Women’s Clothing

rue la la women

Rue La La covers multiple categories in the Women’s Clothing segment. The retailer sells apparel, shoes, jewelry, bags, accessories, and beauty products. This is a one-stop destination that allows shoppers to get everything they need in one place and with impressive discounts.

Every day, Rue La La has excellent offers on different boutiques and brands. For example, right now shoppers can enjoy the Black Friday Warm-Up sale with discounts of up to 80% off in dresses, vintage wear, make-up, health products, gold jewelry, and more.

Rue La La also shares a ton of helpful info on its blog (with a handy link on the Women’s Clothing page). It can help shoppers figure out what’s trendy now. Rue La La also shares style tips and teaches readers how to find the best gifts for their loved ones. Therefore, the company shares not only exclusive deals but also helpful info.

Rue La La Men’s Clothing

rue la la men review

The selection for men is truly amazing on Rue La La’s website. There are plenty of categories to pick from, including shoes, jeans, shirts, polos, accessories, outwear, swimwear, suits, sweaters, pants, underwear, and more.

Rue La La carries thousands of items and covers different styles. Therefore, there’s always something suitable for any taste. Such a variety allows users to shop for every occasion in just one place. This typically leads to less time spent online and makes shopping much more convenient.

The company offers generous discounts on the Men’s Clothing section (up to 81%). It’s also worth mentioning that Rue La La covers a wide range of sizes and includes plenty of plus-size items.

Rue La La Shipping Policy

Rue La La ships to the 48 Contiguous United States, Alaska, Hawaii, P.O. boxes, APO/FPO addresses, and internationally to dozens of countries.

Most domestic orders cost $9.99 to ship. Rue La La typically takes around 2-7 business days to deliver orders. Shoppers will see an estimated delivery date during the check-out, so they won’t be likely to face disappointing surprises.

Customers can also benefit from the Rue 30 program. Once they make a purchase and pay the shipping cost, they will be able to enjoy free standard shipping on all new orders within the next 30 days.

Shoppers can also join the Rue 365 program. It costs $50 and includes a year of free standard shipping across the contiguous US.

Shoppers in a hurry can choose expedited shipping. Naturally, it would cost a bit more. Additionally, not all items are eligible for this delivery method. For increased convenience, shoppers will see all the shipping options and estimated fees upon check-out.

International shipping rates will be calculated during the check-out process too. They will depend on the order total and the final destination. Additionally, they may include tax and applicable duties. In most cases, it takes Rue La La up to 18 business days to deliver international orders.

Rue La La Return Policy

The company gives shoppers 30 days to return their orders. However, items have to be unused, unworn, in their original condition with all the tags still attached. Shoppers also need to use the original packaging. It may include dust bags, hangers, warranty cards, plastic wrap, and boxes. Therefore, shoppers might want to postpone getting rid of the packaging upon receiving their order in case they will need to return any items.

If customers agree to get store credit, they can benefit from free return shipping. However, if they want to get a refund, shoppers will have to pay $9.99 for return shipping.

As always, Final Sale items are not returnable.

Is Rue La La Worth It?

Rue La La offers impressive deals and can help shoppers save a lot. Plus, its convenient layout allows users to find everything they need fast and easily. Therefore, it’s safe to say that Rue La La is worth trying out. The company is a real deal and deserves your attention.

FAQ

What is Rue La La boutique?

Rue La La is an online retailer that gathers the best brands and attractive deals on its official website and apps to create an ultimate shopping destination for everyone who wants to save more on their orders. Rue La La shares deals that can help shoppers save up to 80%.

Who owns Rue La La?

Rue La La belongs to a privately held e-commerce company Kynetic (based in Philadelphia). The founder of Kynetic and the executive chairman of Rue La La is Michael Rubin.

How does Rue La La work?

All boutiques on Rue La La are temporary. Some last for a few hours, others can be open for days. However, there is always a countdown clock next to the boutique name.

Where is Rue La La located?

Rue La La’s headquarters is located in Boston, MA.

How long does Rue La La take to ship?

Usually, Rue La La orders take around 2-7 business days to arrive depending on the shopper’s location.

How to contact Rue La La

Customers can contact Rue La La via one of the following channels:

  • Contact Us form on the official website
  • Live chat on Rue La La website
  • phone – 888-992-5252 (every day, 9AM – 9PM ET) and 855-877-5463 (for members of The Rue 365)
  • email – Rue365Concierge@cs.ruelala.com (for members of The Rue 365)
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