rue la la

Rue La La

Rating 3.1

Customer Satisfaction: 6.2/10

Category: Clothing & Accessories Stores

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Is Rue La La a Legit Website?

Most reviewers agree Rue La La is not a scam. Rue La La covers an impressive variety of goods, making it a perfect all-in-one shopping space. Plus, the prices are very attractive too. It’s a safe website that has a lot to offers.

But keep in mind, there can be some issues during shopping. Here is one of the complaints from a buyer:

“RueLaLa is a fun site to shop but they mess up my orders 50% of the time. They’ve sent the wrong color towels, the wrong shoes from the right brand, one item when I’ve ordered two, etc” [1]

Rue La La Customer Reviews

Rue La La reviews

Rue La La doesn’t have that many customer reports online. Most of them are gathered on App Store and Google Play, which means shoppers prefer using the app instead of buying via the company’s website.

The average rating on the App Store is 4.9 stars (based on over 101K reviews). As for Google Play, Rue La La can boast of a 4.7- star rating (based on more than 7K shoppers’ comments).

“Sometimes it may be kitchen gadgets, then a few hours later shoes, but there is always something new on Rue La La with a FABULOUS price.”

 “I have been a customer of Rue La La for a very long time. I have watched the company grow over the years but one thing has remained the same from the very start and that is their superior customer service!”

As for the complaints, most of them mention app bugs – faulty filters, randomly canceled orders, lagging, etc. However, those issues are only occasional, and the company always tries to take care of them as fast as possible.

Rue La La Promotions & Discounts

Up to 70 % OFF

Rue La La


Up to 70 % OFF

More Less
Expires Today

The company always has regular deals, sales, and attractive offers. For example, at the time of writing this review, the company was offering 50-70% off on Vince men’s and women’s clothing, up to 70% discounts for new members, and up to 80% off on bedding. 

The company also has the Rue 365 program. It offers a year of free standard shipping for all orders. The program cost is $50 (currently on sale for $30). It’s a perfect solution for frequent customers who want multiple orders to be delivered for free.

The program members also get early access to new boutiques. Thus, they are free to choose what they want to buy before anyone else does. Rue 365 members also get access to secret private boutiques, which means they will have much more options to pick from.

Rue La La Shipping Review

Rue La La ships to the 48 Contiguous United States, Alaska, Hawaii, P.O. boxes, APO/FPO addresses, and internationally to dozens of countries.

Most domestic orders cost $9.99 to ship. Rue La La typically takes around 2-7 business days to deliver orders. Shoppers will see an estimated delivery date during the check-out, so they won’t be likely to face disappointing surprises.

Customers can also benefit from the Rue 30 program. Once they make a purchase and pay the shipping cost, they will be able to enjoy free standard shipping on all new orders within the next 30 days.

Shoppers can also join the Rue 365 program. It costs $50 and includes a year of free standard shipping across the contiguous US.

Shoppers in a hurry can choose expedited shipping. Naturally, it would cost a bit more. Additionally, not all items are eligible for this delivery method. For increased convenience, shoppers will see all the shipping options and estimated fees upon check-out.

International shipping rates will be calculated during the check-out process too. They will depend on the order total and the final destination. Additionally, they may include tax and applicable duties. In most cases, it takes Rue La La up to 18 business days to deliver international orders.

Rue La La Return Policy Review

The company gives shoppers 30 days to return their orders. However, items have to be unused, unworn, in their original condition with all the tags still attached.

Shoppers also need to use the original packaging. It may include dust bags, hangers, warranty cards, plastic wrap, and boxes. Therefore, shoppers might want to postpone getting rid of the packaging upon receiving their order in case they will need to return any items.

If customers agree to get store credit, they can benefit from free return shipping. However, if they want to get a refund, shoppers will have to pay $9.99 for return shipping.

As always, Final Sale items are not returnable.

Is Rue La La Worth It?

Rue La La offers impressive deals and can help shoppers save a lot. Plus, its convenient layout allows users to find everything they need fast and easily. Therefore, it’s safe to say that Rue La La is worth trying out. The company is a real deal and deserves your attention.


What is Rue La La boutique?

Rue La La is an online retailer that gathers the best brands and attractive deals on its official website and apps to create an ultimate shopping destination for everyone who wants to save more on their orders. Rue La La shares deals that can help shoppers save up to 80%.

Who owns Rue La La?

Rue La La belongs to a privately held e-commerce company Kynetic (based in Philadelphia). The founder of Kynetic and the executive chairman of Rue La La is Michael Rubin.

How does Rue La La work?

All boutiques on Rue La La are temporary. Some last for a few hours, others can be open for days. However, there is always a countdown clock next to the boutique name.

Where is Rue La La located?

Rue La La’s headquarters is located in Boston, MA.

How long does Rue La La take to ship?

Usually, Rue La La orders take around 2-7 business days to arrive depending on the shopper’s location.

How to contact Rue La La

Customers can contact Rue La La via one of the following channels:

  • Contact Us form on the official website
  • Live chat on Rue La La website
  • phone – 888-992-5252 (every day, 9AM – 9PM ET) and 855-877-5463 (for members of The Rue 365)
  • email – (for members of The Rue 365)


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