mytheresa

MYTHERESA

Rating 4.7
4.7/5

Customer Satisfaction: 9.4/10

Category: Clothing & Accessories Stores

Contents

What Is Mytheresa?

Mytheresa

Mytheresa is an online luxury fashion retailer that offers a curated selection of high-end designer clothing, shoes, and accessories. The company was founded in 2006 by Christoph and Susanne Botschen and today operates out of Munich, Germany.

What sets Mytheresa apart from other online retailers is the company’s commitment to offering only the highest quality designer fashion. Mytheresa works closely with over 400 of the world’s top designers, including Gucci, Saint Laurent, and Valentino, and sells only authentic products.

Is Mytheresa Legit?

Yes. The company has a good reputation. Mytheresa has a consumer rating of 4.4 stars from 8711 + reviews on Trustpilot. It is a legitimate website that can guarantee safe shopping for every customer.

Mytheresa Customer Reviews

Mytheresa_review

@mytheresa.com

Top positive reviews

“My experience with Mytheresa was great! I ordered two bags. Shipping took 5 days and they were well packaged. The price on this site is cheaper than others that offer similar products. However, Mytheresa isn’t a scam – the bags I received were a real deal.”

“It’s great to know there are still reliable companies out there that care about their customers. My Moncler coat had a tear in the pocket after 1 year and they offered me a refund, repair, or credit with absolutely no issues. Highly recommend it.”

“With a quick return email, Mytheresa gave me my refund. No questions asked. I received amazing treatment from start (order) until finish (refund). They even offered guidance on the best way to get rid of or reship your items if needed, which helped tremendously since my shoes didn’t fit me perfectly.”

Top negative reviews & complaints

“The delivery process was fine, but I wasn’t thrilled when opening the box to discover that one corner had been ripped off and there were several missing pieces. The shoes themselves looked quality made, but they were dirty, with leaves stuck in them (as if someone had worn them!). I don’t know whose fault this is – Mytheresa’s or the shipping company’s – but my experience wasn’t great, unfortunately.”

“The customer service of this company is less than perfect. It’s uncommon for me to have to send two emails before getting any response, even when I’m needing help with simple things like changing my order or confirming an address change!”

Does Mytheresa Have Sales & Coupon Codes?

Most Mytheresa sales start during big holidays. Additionally, customers can receive exclusive sale notifications if they decide to sign up for the company’s newsletter. It’s also worth mentioning that Mytheresa has a big Sale category in each section (women’s, men’s, and kids’). Customers can browse through a wide selection of discounted items and save a lot on luxury clothing.

How Long Does Mytheresa Take to Ship?

Mytheresa usually requires up to 4 business days to deliver orders. However, they often arrive sooner than that.

Where Is Mytheresa Shipped From?

Mytheresa ships most orders from its logistics center in Kirchheim-Heimstetten, Germany.

Top 20 Brands at Mytheresa

Mytheresa dolce & gabbana

  • Acne Studios
  • Alexander McQueen
  • Balenciaga
  • Balmain
  • Bottega Veneta
  • Brunello Cucinelli
  • Burberry
  • Chloé
  • Christian Louboutin
  • Dolce&Gabbana
  • Gucci
  • Isabel Marant
  • Isabel Marant, Étoile
  • Jimmy Choo
  • Loewe
  • Moncler
  • Prada
  • Saint Laurent
  • Valentino
  • Valentino Garavani

Mytheresa International Shipping: List of Countries

Mytheresa ships across Europe, Asia, North America, Latin America, Africa, and Oceania. The countries include:

  • USA
  • Australia
  • Argentina
  • Bahamas
  • Belgium
  • Canada
  • Costa Rica
  • China
  • Denmark
  • Greece
  • Finland
  • Hong Kong
  • France
  • New Zealand
  • Mexico
  • India
  • United Kingdom
  • and more (over 130 countries).

How to Return Your Mytheresa’s Purchase

Mytheresa offers free returns within 30 days from the delivery date. Customers need to return items in their original condition, with tags still attached. Since the company provides only one prepaid return label, multiple items have to be returned in one parcel. Refunds are credited to the original form of payment. They typically take around 7 business days. Shoppers should keep in mind that customizable orders are not eligible for returns.

How to Cancel Order on Mytheresa

To cancel the order that hasn’t been shipped yet, customers need to go to their Mytheresa account, open order details, and click “Cancel order”.  Mytheresa also allows shoppers to repeal their contract of purchase within 14 days without the need to state any reasons. In this case, customers should inform the company via email (customercare@mytheresa.com) or phone (+49 89 127695-100). If the customer decides to repeal their contract of purchase, the company will refund all payments, including shipping costs. This typically happens within 14 days.

Why Is Mytheresa Cheaper?

Mytheresa is able to maintain competitive prices because the company has built close relationships with countless international brands over the years. That’s why the company receives exclusive offers and can guarantee attractive pricing for its clients.

Mytheresa Men Clothing

Mytheresa can easily be a one-stop shopping destination for any man who wants trendy clothes of the best quality. The men’s category of Mytheresa’s website includes:

  • Clothing, which includes jackets, sweats, coats, knitwear, t-shirts, shirts, pants, shorts, Polo shirts, jeans, activewear, underwear, and swimwear
  • Shoes, including sandals, loafers, sneakers, boots, formal shoes, slippers, Derby shoes, espadrilles, and summer shoes
  • Bags, which cover crossbody bags, pouches, travel bags, tote bags, backpacks, belt bags, mini models, and summer bags
  • Accessories, including hats, wallets, scarves, belts, sunglasses, jewelry, ties and bowties, gloves, tech accessories, glasses, socks, cufflinks, key rings, and washbags
  • Vacation items, which include clothing, swimwear, bags, summer knitwear, sunglasses, hats, summer shoes, and more.

Mytheresa Women Clothing

Mytheresa Women Clothing

Mytheresa’s collection of designer clothes for women offers a wide range of incredibly stylish pieces. The main subcategories are:

  • Clothing, including dresses, knitwear, tops, jackets, pants, skirts, coats, suits, jeans, shorts, activewear, beachwear, jumpsuits, leather items, and even bridal clothes
  • Shoes, which include sandals, boots, ankle boots, sneakers, flat shoes, pumps, mules, espadrilles, evening shoes, summer shoes, bridal footwear, heeled options, and platform shoes
  • Bags, including shoulder bags, tote bags, crossbody models, clutches, evening bags, beach bags, evening bags, bucket bags, backpacks, belt bags, bridal bags, luggage, and more
  • Accessories, covering sunglasses, hats, belts, scarves, hair accessories, small leather goods, home accessories, gloves, summer accessories, glasses, sports items, and gifts
  • Jewelry, including fine and demi-fine jewelry, earrings, necklaces, watches, rings, bracelets, and fashion jewelry
  • Vacation, which covers summer dresses, sunglasses, cover-ups, swimsuits, bikinis, beach bags, hats, summer shoes, and more

Mytheresa Pros & Cons

Pros:

  • offers an impressive selection of fashion and designer items, creating a one-stop shopping destination for many types of customers
  • ships to over 130 countries around the globe
  • free 30-day returns to achieve outstanding customer satisfaction
  • fast shipping, ensuring a pleasant shopping experience
  • carries only quality-made items to ensure a long-lasting performance
  • has an excellent reputation on the market, which means this is a trustworthy company

Cons:

  • occasional delivery issues are possible
  • returns aren’t free if customers send a return package from a country that’s different from the original delivery destination (for
  • example, if an order was delivered to Australia, it has to be returned from Australia too)

Mytheresa Alternatives

Here is a list of similar brands to Mytheresa:

Verdict: Is Mytheresa Worth It?

Mytheresa’s place in the fashion market is undoubtedly high. The company has been around for years and can boast of an excellent reputation. Additionally, Mytheresa carries an incredible selection of fashion clothing and accessories, with each piece being well-made and worth the price. To top that off, Mytheresa offers free returns and international shipping. Therefore, the company is most certainly worth buying from.