mr porter


Rating 4.1

Customer Satisfaction: 8.2/10

Category: Clothing & Accessories Stores

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What Is Mr Porter: Is It a Legit Company?


Mr Porter was launched in 2011 and has established an excellent reputation over the years. The company is one of the top shopping destinations for men’s fashion.

Mr Porter offers an impressive selection of quality men’s clothing, covering a wide range of styles and luxury brands. It’s a legitimate retailer that has thousands of happy customers and an official app for both iOS and Android. Mr Porter makes shopping for men’s clothing as easy and safe as it can be.

Mr Porter Customer Reviews & Ratings

mr porter reviews

It’s easy to find Mr Porter reviews online, which means the company has a recognizable name and plenty of real customers.

Mr Porter has a 4.1-star rating on TrustPilot based on over 2K customer reports. The official app also has countless comments (a 4.8-star rating on App Store based on over 12K reviews and a 4.6-star rating on Google Play, with more than 3K reviews).

Most Mr Porter customers note that shopping with this company is pleasant, easy, and safe. They also appreciate the impressive variety Mr Porter offers:

“Great selection. Very good previews of products – in writing, photographs, and videos. A very good guide on size and fitting for each item of clothing. Free and fast shipping. Very good return policy – fast and easy. Probably the best online clothing retailer on the Net.”

Here’s more good news: most shoppers are very happy with the customer service Mr Porter provides:

“I’ve ordered several times from them and the experience has been always smooth. The online customer service assisted me nicely, fast postage and top-notch packaging on my Kapital sweatshirt order. I would purchase again for sure” and “The wrong color was shipped and they fixed it in 3 days! Impressive.”

Of course, just like with any other online store or company, there are some complaints among Mr Porter’s customers. Most of them focus on delivery issues and delays. However, guys at Mr Porter always do their best to handle such issues. Additionally, it’s crucial to remember that delivery problems aren’t always the retailer’s fault. Most of the time, they have to do with the shipping company.

Mr Porter Discounts, Promotions & Coupon Codes



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The company offers worldwide Express Delivery and free returns, which is always a very pleasant bonus.

There’s also the EIP program (Extremely Important Person). It gives users exclusive access to special deals, early sales, previews, and more. However, shoppers need to spend £10,000 over the course of a year to receive an invitation to become a member of the EIP program.

Mr Porter Return Policy Review

Mr Porter gives its customers 28 days to return or exchange items they aren’t 100% happy about. Naturally, all products shouldn’t have signs of use. Plus, shoppers have to keep all the original tags and designer labels attached.

Here’s more good news: size or color exchanges are free, and so are the returns. Returns also include a free collection at home or any other address shoppers choose.

Refunds typically take up to 10 working days. Shoppers can choose to receive refunds either as a store credit or to their original payment method.

To apply for a refund, users need to go to “My Orders” and click the “Create exchange/return” button. The whole process takes only a few easy steps.

Mr Porter Shipping Review

The delivery cost may vary depending on the destination and the final order. However, all fees will be estimated upon check-out. The Express delivery costs €10. All taxes and duties are calculated according to the shipping destination.

Mr Porter uses mostly DHL and UPS to handle deliveries. Shipping usually takes up to 3 business days, which is quite impressive.
It’s worth mentioning that Mr Porter does not currently ship to PO boxes.

Mr Porter Shoes

mr porter shoes review

Offering over 2,100 models, Mr Porter can cover pretty much everyone’s needs when it comes to footwear. The company carries an exclusive selection of boots, sneakers, winter shoes, loafers, slippers, sandals, and many more.

Shoppers are free to choose among dozens of designers. They can find anything from Nike to Gucci, which makes Mr Porter one of the most versatile retailers in men’s fashion.

Mr Porter also covers a rather wide range of sizes – from US 4 to US 14. This means there should be a comfortable pair for almost any shopper.

Prices start at $40 (for summer footwear). Mr Porter also offers a good variety of care products for shoes, including premium brushes and top-notch cleaning solutions.

Shoppers especially appreciate how attentive to details guys at Mr Porter are when it comes to luxury shoes. The packaging is always thorough, and the footwear is always well-made :

“I have ordered twice from Mr Porter, both times have been 10/10 with outstanding care and attention to detail. Double boxed shoes, ribbons for presentation, and using premium carriers with accurate tracking.”

Mr Porter Sneakers

mr porter sneakers

Who says comfortable shoes can’t be fashionable? Mr Porter is here to offer a ton of luxurious sneakers that combine comfort and style. Shoppers are free to pick among more than 800 models and sizes from US 4 to US 14.

Customers might also appreciate the convenient layout of the Sneakers page. They can shop by style and category (for instance, black sneakers, high-top models, white sneakers, an exclusive luxury selection, classic sneakers, and more).

It’s also worth mentioning that Mr Porter offers more than a dozen color variations in the Sneakers category. This makes it easier for shoppers to find something that would suit their specific preferences. It also makes it more convenient to pair Mr Porter sneakers with one’s existing outfits.

Mr Porter Men’s Luxury Watches

mr porter whatches review

Mr Porter is certainly one of the top destinations for luxury watches. The retailer can boast of an impressive selection of authentic pieces. There are more than 600 models to choose from, covering various designers and styles. Mr Porter includes such famous names as Cartier, Piaget, Panerai, Jaeger-LeCoultre, and more.

Shoppers can also get straps separately to enjoy more fashion variations with just one watch. It’s also worth mentioning that Mr Porter covers a wide range of styles, from casual to high-end, elegant models.

And just like Mr Porter doesn’t cut back on quality, it doesn’t cut back on the packaging either. Shoppers note that watches arrive in perfect condition and thoroughly packaged – “My brother was similarly impressed with packaging when he ordered a watch a few months ago, and it made the experience all the more special for him.” (source)


Where is Mr Porter located?

Mr Porter is headquartered in London, England. However, the company has offices in Manhattan and Milan, plus distribution centers in Italy, London, New York, and Hong Kong.

Who owns Mr Porter?

Mr Porter belongs to the Yoox Net-A-Porter Group (founded by Federico Marchetti). The CEO of Yoox Net-A-Porter Group is Geoffroy Lefebvre.

How long does Mr Porter take to ship?

Usually, Mr Porter takes around 3 business days to deliver orders.

When does Mr Porter have sales?

Mr Porter usually offers excellent discounts during seasonal and holiday sales (including Black Friday).


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