Gilt Review

Gilt is a legitimate and trustworthy platform. It does not sell fake items, as all products come with warranties and are carefully selected from real designer brands.

Quality

Many have expressed satisfaction with their purchases – highlighting that the items are often of a high quality and can be used for both work and leisure purposes [1].

Others, however, have noted that the discounts may not always be what they appear to be, as the quality may not match up to the designer names associated with such items [2].

Some customers also reported issues with certain items – such as ones stretching or becoming deformed after being worn – and found that customer support was unhelpful in offering a satisfactory resolution: customers’ experiences vary greatly!

Shipping

For some customers, their orders are fulfilled within the expected timeframe and in perfect condition — providing a positive purchasing experience [3].

On the other hand, many shoppers have been met with long shipping times, delayed orders; and even lost packages that are seemingly impossible to trace [4].

Gilt’s shipping/delivery results can best be described – as unpredictable & risky.

Customer Service

Many have praised the company for timely responses and helpful staff, as well as great deals and products [5].

However…there have been reports of long wait times, unhelpful customer service reps, and false advertisement tactics which lead to a lack of credit or desired outcome [6].

Returns

Customers have widely varying experiences with Gilt returns. Some customers are happy with their return experience, praising the customer service and easy-to-follow procedures [7].

However, other customers have had complicated returns that involve international shipping and lack of clear sizing guides for designer items.

Furthermore, some customers have been unhappy with the company’s yearly fee for VIP access, in addition to the $10 return shipping fee they are charged when returning an item late [8].

There are also customers who continue to shop at Gilt despite these issues and find satisfaction in their purchases.

Price

Customers who shop on Gilt often have conflicting opinions about the prices. Some buyers report being able to find designer items for a fraction of their original price [9].

Other shoppers, however, claim that the advertised discounts are not always accurate and that Gilt is no cheaper than many other online retailers [10].

Furthermore…there have been reports of price drops occurring after an item has been purchased with no opportunity for a refund or price protection.

Selection

Customers have given positive reviews to the large selection of products at affordable prices.

Many customers have reported that they’ve been using the site for years and continue to find quality items [11].

However, some customers have noted that selection seems to be decreasing in recent months, with fewer size options available in some product categories such as men’s shoes [12].

In addition, some customers have experienced longer than expected delivery timeframes on orders.

All feedback suggests that Gilt continues to provide great quality merchandise at a good value though may need to work on expanding their selection and improving shipping times for optimal customer satisfaction.