What Is Farfetch? Is It a Legit & Real Company?

farfetch reviews

Founded in 2007, Farfetch has a long history in the luxury fashion industry. The online store serves to ensure a unique shopping experience and connects customers from all over the world to over 1,300 brands and designers. The company offers an impressive selection of authentic luxury pieces and plenty of legitimate boutiques to choose from.

Farfetch has a well-established reputation and happy clients all across the globe. It’s a reliable, trustworthy company that guarantees a safe and pleasant shopping experience.

Does Farfetch Sell Fake?

Farfetch sells original items only. The company has a good reputation and was tested by years in business. Needless to say, Farfetch is a trustworthy shopping destination that would not scam its customers.

Selling fake designer merchandise would make Farfetch lose thousands of shoppers from over 150 countries. But given how many happy customers the company has, it deals with real designer merchandise only.

Farfetch Customer Reviews & Ratings

farfetch reviews

Most of the Farfetch reviews can be found on Google Play and App Store, as the company has its own app. Farfetch has a 3.8-star rating on Google Play and a 4.9-star rating on App Store.

Countless shoppers agree that buying from Farfetch is easy and pleasant. They also note that the company delivers orders fast and they arrive exactly as described:

“It’s very easy to purchase via quite a few payment options, the item got shipped fairly quick and even arrived before the date DHL originally estimated. Will definitely buy from this site again”


“Easy and fast online shopping experience! Received my order in excellent condition… Thank you!”

Shoppers are also happy with the customer service the company provides:

“Impressed with the service: quick turnaround in processing, shipping, clearance, and delivery, plus an eco-friendly packaging.”

Among the complaints, the majority have to do with app functionality and, specifically, language options for international shoppers. Not all of them want to use English and give Farfetch a low rating to draw the company’s attention to the language issues.

A few users also mention random order cancellations. However, such issues are rather rare and Farfetch usually deals with them swiftly.

Farfetch Promotions & Discounts

Up to 55 % OFF


Up to 55 % OFF

Get Fall Ready

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Expires Today

Farfetch frequently has sales and offers a ton of great discounts. For example, at the time of writing this Farfetch review, the company was offering a 10% student discount, a 10% Key Worker discount, and free returns. Farfetch also offers 10% off for everyone under 26 as a part of their special Youth Discount.

And it gets even better. There’s a huge Sale category on the company’s official website. It includes an impressive variety of items, covering clothing, shoes, accessories, and more options for both men and women.

Farfetch Shipping Policy Review

Farfetch offers multiple shipping options, including Standard delivery (across selected countries) and Express delivery (for all destinations). The shipping fees will depend on the delivery type, the origin of the merchandise, and the final destination.

Farfetch typically takes 2-6 days to deliver orders to selected countries via the Standard Shipping method. With Express Shipping, it takes around 2-4 days to deliver to the US and most of Europe. For the rest of the world, it may take Farfetch 3-7 days to deliver merchandise.

The good news is, Farfetch offers free shipping on orders that exceed a specific sum. It will depend on the country, however. For example, it’s $250 for the United States, 150 GBP for the United Kingdom, and 300 AUD for Australia. Shoppers will see all the shipping options during checkout for increased convenience.

The company uses UPS, DHL, and FedEx to handle deliveries. Farfetch includes duties and taxes in every order, so shoppers don’t have to pay any additional fees.

Farfetch Return Policy Review

To make sure every customer is satisfied, Farfetch offers returns on most merchandise. Returns need to arrive at the company’s location within 14 days from the delivery date. Shoppers are encouraged to use the original packaging. They also need to make sure the designer boxes that came with the order are properly protected. If the box is not protected, shoppers might not receive their refunds.

Naturally, return items have to be unworn, unused, and with all the original tags attached. Beauty products have to be unopened with all seals intact. Lingerie and swimwear have to be in unopened and undamaged packaging when applicable, with the hygiene seals remaining attached.

While the original shipping fees are not refundable, the returns with Farfetch are free.

Farfetch Shopping Review

farfetch reviews

Purchasing from Farfetch is a real breeze. The company’s website and apps have a stylish, convenient layout with helpful filters and conveniently divided categories. The payment process is seamless. It’s also worth mentioning that Farfetch offers multiple payment options (great news for international shoppers).

Now, countless customers tell about their pleasant experiences with Farfetch. They note that the company offers a great selection of brands and merchandise, which is something many competitors cannot boast of:

“First time shopping on Farfetch and won’t be my last. Great selection across all luxury brands and fast shipping!”


“Good selection of designer brands and styles. Prompt delivery. Good shopping experience! I will be buying from Farfetch again.”

Farfetch Women’s Clothing

farfetch women's clothing review

The Women’s section on the Farfetch website is bound to surprise. The retailer covers all the essentials and more. This segment includes stylish designer dresses, outwear, denim, skirts, suits, jackets, lingerie, and more. There is also a big activewear segment for those who want to exercise in style. And of course, Farfetch didn’t forget to include bridal fashion as well.

Now, it’s worth mentioning that the company’s website and app make shopping for women’s clothing much easier. Customers can browse through various categories or shop based on the designer’s name. They can also explore themed categories – partywear, conscious clothing, modest dressing, and more.

Shoppers might be happy to know that Farfetch covers a wide range of sizes, from XXXS to XXXL. Therefore, customers will have more chances to find their perfect fit. Plus, Farfetch offers handy size guides for numerous collections.

There’s also a wide selection of bags, shoes, and jewelry. Therefore, each shopper can assemble a full look without leaving Farfetch’s website.

Farfetch Men’s Clothing


There’s a lot to browse through when it comes to men’s fashion on Farfetch. The retailer offers an extensive selection of luxury brands and includes coats, shirts, polos, denim, pants, knitwear, swimwear, t-shirts, underwear, and more. Customers can find anything from undergarments to fancy suits.

Farfetch also covers an impressive variety of styles. Anything shoppers can think of – it’s probably there, from casual outfits to elegant, tailored ensembles.

The company covers sizes from XXXS to XXXL in the Men’s category. Prices start at $30. There’s a huge Sale page that includes items from all categories and can help shoppers save significantly on designer clothes.

Popular Brands at FARFETCH

  • Louis Vuitton
  • Golden Goose
  • Valentino
  • Kenzo
  • Acne Studios
  • Alexander Wang

Italist vs. Farfetch

At the first glance, Italist and Farfetch are rather similar, as both offer luxurious brands at reasonable prices. However, there are many differences between the two, and they can be decisive for some shoppers.

For example, Italist does not offer free returns (unlike Farfetch), which can make the overall shopping experience less pleasant. That being said, Italist offers free express shipping worldwide, which may be the reason why the company does not have free returns.

Now, another potential deal-breaker is the shopping variety. Farfetch offers a wider selection of merchandise and provides shoppers with more options to choose from. The company also has more frequent deals and discounts than Italist, which might be a decisive aspect for some.

At the same time, Italist has a price adjustment policy. So, if the price drops after the purchase, Italist will refund the difference.
It’s also worth mentioning that Farfetch has significantly more reviews than Italist. Thus, it’s possible to assume that Farfetch can boast of greater brand recognition.

SSENSE vs. Farfetch

In terms of merchandise selection, both Ssense and Farfetch offer an impressive assortment of items and brands. However, the shopping experience with the two companies can be rather different.

For starters, Ssense offers free shipping on all orders across the US and some Canadian provinces, which is always a great bonus. With Farfetch, free shipping is available only on orders over a specific sum.

That being said, Farfetch offers free returns. Ssense, on the other hand, allows for free returns only within the US and Canada.

Now, shoppers looking to save as much as possible should probably consider Farfetch first. The thing is, this online retailer typically has more promotions and discounts than SSense. However, in terms of price matching and adjustment, Ssense wins. Nonetheless, for most shoppers, attractive discounts are more preferable, which often makes them choose Farfetch.

Many shoppers also agree that Farfetch’s website layout is more convenient. It simply looks “cleaner” and makes it easier for visitors to navigate through the available options.

Farfetch vs. Net a Porter

Based on customer reports, Farfetch offers better prices than Net a Porter most of the time. Farfetch customer service also has a slightly higher rating. Plus, Farfetch usually has many more items on sale. Therefore, it can be an ideal destination for those looking for a good bargain.

At the same time, Net a Porter gives customers more time to return the merchandise (28 days, compared to Farfetch’s 14-day return policy).

Other than that, these two retailers are very similar. Both cover an extensive line of designers and brands, giving shoppers an endless number of options. Farfetch and Net a Porter have great reputations and offer a safe experience for their customers, so both companies are beyond trustworthy.

Is Farfetch Worth It?

Farfetch is most certainly worth purchasing from. The company offers an extensive selection of designer items and gives shoppers a chance to get their hands on unique pieces with attractive price tags. It’s a safe shopping destination that ensures a smooth experience at every stage of the process. Plus, Farfetch has a customer-friendly shipping policy, which is always a huge plus.


Where is Farfetch located?

Farfetch is headquartered in London, United Kingdom.

Where does Farfetch ship from?

The company ships merchandise from hundreds of small warehouses located in multiple countries.

How long does Farfetch take to ship to the USA?

Standard shipping typically takes around 2-6 days across the US. The Express Shipping method is faster and usually takes 2-4 days to deliver goods to the US.

How to contact Farfetch?

Customers can reach Farfetch through one of the available channels:

  • phone – +44 (0) 20 3962 2362 (Monday to Friday 09:00 – 20:00 GMT and Saturday to Sunday 09:00 – 18:00 GMT)
  • email – customerservice@farfetch.com


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