Rating 4.1

Customer Satisfaction: 8.3/10

Category: Clothing & Accessories Stores

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What Is Farfetch

farfetch reviews

Farfetch is a luxury fashion platform that allows customers to easily browse and shop for designer goods from some of the world’s most renowned brands. The company was founded in 2007 by Portuguese entrepreneur Jose Neves, and since then it has grown into a popular destination for fashion enthusiasts all over the world. The online store serves to ensure a unique shopping experience and connects customers from all over the world to over 2000 brands and designers.

Is Farfetch Legit?

Farfetch is a trustworthy website that sells authentic products from real designers. The company sells only original items only. Farfetch has a consumer rating of 3.7 stars from 16354 + reviews on Trustpilot indicating that most customers are generally satisfied with their purchases. There have been no reports of scams or fake products, so you can be sure that your purchase will be safe.  Farfetch has offices in 11 cities, including Los Angeles and London. Additionally, the company does not have any physical stores, which some people view as a red flag but from our research, we can conclude that Farfetch is a legitimate online retailer.

Free shipping:


Shipping time:

3-7 days

Returns period:

14 days

Farfetch Customer Reviews & Ratings

farfetch reviews

Positive reviews

“I ordered a new Saint Laurent bag, and I have had a great experience using the platform and highly recommend it to anyone looking for high-quality fashion items. The bag is original. The delivery took two weeks to Australia. I plan to continue using Farfetch for all my purchases in the future.”

“My boots were the same color and designed what I saw on website. The quality is also very good. The boots fit perfectly and I’m very happy with my purchase. I would definitely recommend shopping at Farfetch.”

“It’s very easy to purchase via quite a few payment options, the item got shipped fairly quick and even arrived before the date DHL originally estimated. Will definitely buy from this site again”

“I’m from South Africa and impressed with the Farfetch service: quick turnaround in processing, shipping, clearance, and delivery, plus an eco-friendly packaging. Good selection of designer brands and styles.”

Negative reviews & complaints

“I bought a pair of Balenciaga sneakers, which broke after wearing them a few times, but they didn’t accept my return.”

“I was a little bit disappointed with the way my jacket was sent without a hanger. It’s folded so poor. However, the order arrived quickly after being placed. Despite these issues, I think that Farfetch is a good place to shop for fashion items, and would recommend it to others looking for stylish clothing.”

“As a regular customer, I have always been impressed by the quality and variety of items available on the website. The fast delivery times and easy checkout process are also major benefits. However, I recently had a negative experience with Farfetch when I ordered an item that turned out to be the wrong size. Unfortunately, Farfetch does not offer refunds for skirts, which was disappointing.”

Average ratings

DoesFarfetch Have Sales & Coupon Codes?

Up to 55 % OFF


Up to 55 % OFF

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Expires Today

Farfetch frequently has sales and offers a ton of great discounts. For example, at the time of writing this Farfetch review, the company was offering a 10% student discount, a 10% Key Worker discount, and free returns. Farfetch also offers 10% off for everyone under 26 as a part of their special Youth Discount.

And it gets even better. There’s a huge Sale category on the company’s official website. It includes an impressive variety of items, covering clothing, shoes, accessories, and more options for both men and women.

Farfetch Shipping Review

farfetch reviews

How Long Does it Take for Farfetch to Ship?

It can normally take from 2-7 business days to two weeks for Farfetch to process and ship your order to Europe and the US. You will be notified by email when your order has shipped. If you need your order sooner, you can always contact customer service to see if they can expedite the shipping process for you.

How Much is Farfetch Shipping?

The cost of shipping is dependent on the destination and the service selected. The company uses UPS, DHL, and FedEx to handle deliveries. Farfetch includes duties and taxes in every order, so shoppers don’t have to pay any additional fees. Depending on your location, Farfetch offers a flat shipping fee for orders above the following thresholds:

  • Canada: 300 CAD
  • United States: 250 USD
  • Mexico: 2600 MXN
  • Brazil: 580 BRL
  • United Kingdom : 150 GBP
  • Spain, Netherlands, Italy, Germany, France: 200 EUR
  • Sweden: 1340 SEK
  • Denmark: 1050 DKK
  • Romania: 220 EUR
  • Switzerland: 150 CHF
  • Poland: 600 PLN
  • Rest of Europe: 140 EUR
  • China, Mainland: 1500 CNY
  • Hong Kong: 2000 HKD
  • Taiwan, Macau: 150 USD
  • Japan: 28000 JPY
  • Russia: 18000 RUB
  • Republic of Korea: 280000 KRW
  • Singapore: 350 SGD
  • Kuwait: 250 USD
  • UAE: 900 UAE Dirham
  • Qatar: 600 Rial
  • Saudi Arabia: 900 Riyal
  • Rest of Middle East: 150 USD

The good news is, Farfetch offers free shipping on orders that exceed a specific sum. It will depend on the country, however. For example, it’s $250 for the United States, 150 GBP for the United Kingdom, and 300 AUD for Australia. Shoppers will see all the shipping options during checkout for increased convenience.

Where Does Farfetch Ship From?

The company ships merchandise from hundreds of small warehouses located in multiple countries.

Farfetch Return Policy Review

Does Farfetch do Returns and How Long Does It Take to Refund?

Yes, they accept returns. It can take up to 14 days for your refund to be processed by Farfetch. However, if you book your return pick-up within 7 days of delivery, this will help to ensure that your refund is processed more quickly.

Shoppers are encouraged to use the original packaging. They also need to make sure the designer boxes that came with the order are properly protected. If the box is not protected, shoppers might not receive their refunds.

Naturally, return items have to be unworn, unused, and with all the original tags attached. Beauty products have to be unopened with all seals intact. Lingerie and swimwear have to be in unopened and undamaged packaging when applicable, with the hygiene seals remaining attached.

Does Farfetch Offer Free Returns?

Based on our findings, it appears that Farfetch does offer free returns for all orders. However, the original delivery cost won’t be included in your refund. If you have shipped an order to a DAP (Delivery At Place) destination, taxes and duties are non-refundable through Farfetch.

Where Does Farfetch get Their Clothes?

Farfetch gets its clothes from a variety of different sources. It works with partner stores and designers around the world, offering access to a huge range of items from a wide variety of different styles and brands.

How to Contact Farfetch?

Customers can reach Farfetch through one of the available channels:

  • phone – +44 (0) 20 3962 2362 (Monday to Friday 09:00 – 20:00 GMT and Saturday to Sunday 09:00 – 18:00 GMT)
  • email – customerservice@farfetch.com

Farfetch Women’s Clothing

farfetch women's clothing review

The Women’s section on the Farfetch website is bound to surprise. The retailer covers all the essentials and more:

  • Cloathing: Coats, Denim, Dresses, Jackets, Knitwear, Lingerie, Skirts, Suits and Tailoring, Tops, Trousers.
  • Shoes: Ballerina shoes, Boots, Brogues & oxfords, Espadrilles, Flip flops & slides, Lace-up shoes, Loafers, Mules, Pumps, Sandals, Trainers, Conscious shoes.
  • Bags: Beach bags, Bucket bags, Clutch bags, Mini bags, Cross-body bags, Shoulder bags, Tote bags, Pre-owned bags, Conscious bags.
  • Accessories: Belts, Glasses, Gloves, Hair accessories, Hats, Scarves, Sunglasses, Wallets and purses.
  • Jewelry:  Bracelets, Earrings, Necklaces, Rings, Watches.

Shoppers might be happy to know that Farfetch covers a wide range of sizes, from XXXS to XXXL. Therefore, customers will have more chances to find their perfect fit. Plus, Farfetch offers handy size guides for numerous collections.

Farfetch Men’s Clothing


There’s a lot to browse through when it comes to men’s fashion on Farfetch. The retailer offers an extensive selection of luxury brands and includes:

  • Cloathing: Coats, Denim, Jackets, Polo shirts, Shirts, Shorts, Suits, Sweaters & knitwear, Swimwear, Trousers, T-Shirts, Vests, Underwear, Socks.
  • Shoes: Sneakers, Boots, Brogues, Derby shoes, Espadrilles, Flip flops and slides, Loafers, Monk shoes, Oxford shoes, Sandals, Trainers.
  • Bags: Backpacks, Belt bags, Clutch bags, Laptop bags, Luggage and holdalls, Messenger bags, Shoulder bags, Tote bags.
  • Accessories: Belts, Gloves, Hats, Phone cases, Scarves, Sunglasses, Ties and bow ties, Wallets,  Cardholders, Whatches.

Popular Brands at Farfetch

  • Louis Vuitton
  • Golden Goose
  • Valentino
  • Kenzo
  • Acne Studios
  • Alexander Wang
  • Balenciaga
  • Bottega Veneta
  • Burberry
  • Dolce & Gabbana
  • Gucci
  • Jacquemus
  • Prada
  • Saint Laurent
  • Stella McCartney
  • Valentino Garavani
  • Versace

Verdict: Is Farfetch Worth It?

Farfetch is most certainly worth purchasing from. The company offers an extensive selection of designer items and gives shoppers a chance to get their hands on unique pieces with attractive price tags. It’s a safe shopping destination that ensures a smooth experience at every stage of the process. Plus, Farfetch has a customer-friendly shipping policy, which is always a huge plus.

You can also read what customers say about Farfetch on Reddit and Quora


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