cosette

COSSETTE

Rating 4.8
4.8/5

Customer Satisfaction: 9.6/10

Category: Clothing & Accessories Stores

Top Review

Mary Linter: “I recently purchased a gorgeous YSL bag from Cosette that I had my eye on for months. I was so excited when I came across it on their site for a great discounted price. The ordering process was seamless, and the bag shipped incredibly fast – it arrived within 48 hours, beautifully packaged.

The bag itself is stunning, exactly as described online. The leather quality is superb and the color is vibrant and rich. It has become my new go-to purse thanks to the classic design and versatile size. I’ve gotten so many compliments whenever I carry it!

I did notice a faint stain on the bottom edge of the bag when inspecting it closely. It’s relatively minor and not visible during normal use, but nonetheless a bit disappointing for such a premium item. I also wish Cosette had included the original brand dust bag and paperwork.

However, the slightly imperfect condition is a fair trade-off for the major savings I got buying pre-loved from Cosette rather than retail. And the customer service team was very responsive when I inquired about the stain, offering me a small credit.

Overall, an excellent experience shopping luxury consignment! I will definitely purchase more beautiful bags from Cosette again soon.”

Pros & Cons Based on Customer Reviews

PROS

  • Reasonable prices for authentic items of premium quality
  • Fantastic collection of clothing and bags from the best luxury brands on the market
  • Gorgeous and trendy designs to emphasize your casual or evening look
  • Diverse sales and promotions for purchasing clothing & accessories with a good discount
  • Fast delivery both within Australia and worldwide

CONS

  • The customer service is far from excellent as sometimes it is really hard to reach anyone at
  • Cosette via email and phone number
  • Some items may differ from authentic bags provided in original brands’ store
  • Some customers report poor customer service experiences

Key Info

  • Free shipping:  Yes. Free for U.S. & CA customers or $19 for orders up to $500 (for AU customers)
  • Shipping time: 2-5 days
  • Returns period: 7-14 days

Reviews

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