Cettire Customer Reviews & Ratings
Customers are largely satisfied with the products offered by Cettire, resulting in an overall rating of 4.2 out of a possible 5 stars.
Top Positive Review
“Their platform offers a vast selection of luxury fashion brands. I’m always excited to see what’s new and find myself spending quite a bit of time scrolling through their offerings.
The prices vary depending on the brand, and they even offer sales occasionally. I’ve also done my research and found Cettire to be a legitimate company selling genuine luxury goods, which adds to my confidence in their platform.
I also had a positive experience with their shipping policy. The quick delivery within two or three days impressed me, even though the packaging left a bit to be desired.
Despite some minor issues, such as a not-so-user-friendly website and less than luxurious packaging – the quality of the products makes me confident to shop with them again. Recommend Cettire to others, especially during their sales.”
Top Critical Review
“Cettire was a new platform for me, and my decision to buy from them was swayed by a 15% discount they offered that day. I was hesitant, and sadly, my apprehensions proved right.
The bag arrived in poor packaging and had hair both inside the box and the dust bag, giving an impression of carelessness. The bag itself appeared used with signs of wear and tear.
Despite reaching out to Cettire multiple times about this issue, I received no response, adding to my frustration. Their return policy also left me out of pocket as they did not cover duties.
My experience with Cettire has been a stark reminder that a seemingly good deal can turn sour quickly. I received a damaged product and subpar customer service, leading me to caution others considering a purchase from this platform.”
Key Info
- Free shipping: Yes. On orders over $250
- Shipping time: 3-7 days
- Returns period: 14 days
I have ordered and received 2 pairs of Balenciaga’s for my daughter’s Xmas. I would just like a Xmas return policy incase don’t fit
Does Cettire provide a return label ? Is it free to return items? What about damaged goods? Warranty ?
This company is gonna drag your refund forever.