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Contents
What Is Castlery
Castlery is a modern home furniture retailer that was founded in 2013 by Declan Lee. The company specializes in stylish, high-quality products for every room in the house. With a focus on exceptional customer service and fast, convenient delivery options, Castlery has quickly become one of the leading retailers in the home furnishings industry.
Castlery is a legitimate brand that has gained a lot of recognition for its high-quality products. The company has lots of fans, too: over 175K followers on Facebook and more than 117K followers on Instagram. Castlery was also featured in such reputable media as Apartment Therapy, Popsugar, Architectural Digest, and more. Therefore, it goes without saying that Castlery is a trustworthy company that can guarantee safe shopping for every customer.
How Good Is Castlery Furniture?
Considering the happy reviews and the materials the company uses for its furniture, Castlery sofas and other pieces are good quality and built to last. Castlery uses top-notch fabrics and sturdy wooden frames. Each piece is constructed with care, ensuring that every item by Castlery serves shoppers for a long time.
Castlery Customer Reviews
Positive Reviews
“This beautiful couch is the perfect fit for my smaller living room. The Adams Sofa is both neutral and warm, without being overpowering or cloying! The seats are deep but not too far back that you have to really scooch yourself into them; they’re also firm which means they won’t start sagging anytime soon. I also love that the assembly experience was smooth (including the communication with delivery personnel).”
“We had been looking to replace our worn-out sofa for some time, and we finally found the perfect match in Castlery. The Todd sofa is customizable with nice armrests that fit into tight living spaces – just what we wanted! Shipping was fast too (ahead of schedule).”
“When I was moving, it seemed like every couch had the same old look. Finally, I found the Pebble Sofa! Its color pops more in person compared to the pictures. The cushions are soft yet they have some nice texture to make me feel comfortable when I’m sitting on the couch for hours at a time, which isn’t something you can say about most cushion quality these days – especially if they’re full of foam that sinks right into your seat after ten minutes or less (not cool).”
“We have finally found the perfect bed for our first home in Australia. The Seb bed by Castlery has a simple, timeless design. The color of this bed made everything fall into place perfectly – not too bright or pastel, so it doesn’t compete with all the natural tones around us.
I also love how clean the company’s craftsman-style frame looks without any fancy frills.”
“When I was looking for the perfect couch to complement my decor, this Hamilton sofa caught my eye. Not only is it super comfortable (soft but holds its shape), but also has such a stunning design that will make any space look like an expensive Pinterest dream!”
Negative Reviews & Complaints
“We have ordered from Castlery’s Singapore website. We were happy to learn that the order was sent to us pretty quickly. Unfortunately, our Seb dining table came with a rather deep and pronounced chip along the joint line of its wood. We contacted customer service right away, and they promised to resolve the issue. Nonetheless, I’m very disappointed, considering how excited I was about this beautiful table at first.”
“I’m sorry to say that I was quite disappointed with the Alfie sofa we received. It’s not at all plushy and comfortable like what we have tried at the pop-up showroom. To make things worse, customer service offered little help despite our request to change for another sofa that is of better quality.”
“The Madison sofa by Castlery in blue is an interesting, yet classic design. The velvet material of this sofa would be perfect for those looking to create an antique-style space! Unfortunately, the cushions are on the shorter side. I wish they were just slightly deeper since comfort really matters to me.”
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Average Ratings on Other Platforms
- Trustpilot: 4.4 stars based on 771 customer reports
- ProductReview.com.au: 4.5 stars based on 747 reviews
- Reseller Ratings: 4.2 stars based on 196 reviews
- Castlery’s official website: 4.8 stars based on 8777 customer reports
List of the Most Popular Sofas from Castlery
Does Castlery Have Sales & Discounts?
Castlery has regular discounts and big sales. If shoppers are looking to save more, they should check Castlery during big holidays. There might also be seasonal sales on the company’s official website.
Castlery also has a large Sale category on its website. It includes limited discounts on select models, bundle sales, and more.
How Much Are Sofas from Castlery?
Sofas by Castlery start at $639. The most expensive models cost over $4,500.
How Long Does Castlery Furniture Take to Ship?
Castlery typically takes up to 7-12 days to deliver orders. However, it will depend on the item size and the destination. The estimated delivery date will be presented upon ordering.
The company does not offer international shipping. However, Castlery has locations and warehouses in Singapore and Australia.
What Is Castlery’s Return Policy?
Castlery has a 14-day return window, allowing shoppers to get refunds for items that do not exceed their expectations. Nevertheless, returns aren’t free. Castlery charges a 20% restocking fee. Additionally, if the items aren’t shipped in their original packaging, customers will need to pay an additional $50 repackaging fee (per item).
How Long Does Castlery Furniture Take to Refund?
Refunds from Castlery usually take up to 7 business days.
What Is Castlery’s Warranty?
The company offers a 1-year warranty on most items (including dining tables, chairs, TV cabinetry, bookcases, lighting, etc.). Sofa frames are covered by a 3-year limited warranty. Foams, filling, and covers are under a 1-year warranty.
Where Is Castlery Furniture Made?
Castlery manufactures most of its products in China and South-East Asia.
Where Is Castlery Located?
Castlery is headquartered in Anaheim, California, USA. The company also has offices in Sydney, Australia, and Singapore.
How to Contact Castlery’s Customer Service
Customers can contact Castlery’s customer service representatives via:
- phone – +1 866 306 1666 (Monday to Friday, 10 am to 6 pm PST)
- email – through the company’s website
Castlery Pros & Cons
Pros:
- top-quality materials to guarantee a long-lasting performance
- the company covers multiple styles, giving each shopper a chance to find exactly what they need
- excellent company reputation to guarantee a safe shopping experience
- most pieces are easy to assemble, helping customers save time
- free swatches available to help shoppers decide which fabric they would love the most
Cons:
- 20% restocking fee, which means extra expenses, especially when returning a pricey item
- $50 return fee if the items are returned not in their original packaging
- some pieces are very expensive, which can be unacceptable for some shoppers
Verdict: Is Castlery Furniture Worth the Money?
Castlery furniture is made with high-quality materials, ensuring that it will stand the test of time and look great in one’s home no matter how often customers use it. The furniture is also stylish and modern, making it a great choice for any home or office. With its sleek design and high-quality materials, Castlery furniture is sure to add value, beauty, and functionality to any space. Needless to say, the company is worth buying from.