Castlery vs West Elm: Which One is Right for You?

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Castlery vs West Elm

Castlery or West Elm?

In this article, we’ll compare Castlery and West Elm side-by-side, looking at factors like pricing, shipping, assembly, and customer reviews.


Castlery Sofa prices are generally lower than West Elm Sofa prices. For example, a sofa from Castlery would cost anywhere from $639 to $4,699, while a sofa from West Elm could cost as much as $5,996. Similarly, a chair from Castlery would cost between $129 – $1,299, while a chair from West Elm could cost as much as $5,596. Finally, a bed from Castlery would cost between $899 and $1,099, while a bed from West Elm could cost as much as $4,074.

What Do Customers Say About Castlery

Castlery furniture enjoys generally positive reviews from customers, with many praising the comfort and quality of the furniture:

“I’ve never owned a pair of swivel chairs that were this comfortable. The color is perfect for my new living room set and they are just the right size – not taking up too much space or feeling bulky in any way!! These things feel like you could sit on them all day long without getting tired out, which was one reason why I bought them specifically.”

“The delivery was prompt and the sofa came in perfect condition. The professionals who delivered it were kind enough to help with our installation, which went smoothly thanks again!”

Some reviewers have noted issues with customer service and shipping time:

“I can’t believe I finally found a company that’s worth the hassle. The three products Castlery sent me were all great despite some frustrating customer service experiences and delivery delays, but their absolutely abysmal 50-day manufacturing period left two items pending before being shipped out talks about poor organization within logistics!!”

Castlery Shipping

Castlery provides three different types of delivery services- Standard, Room of Choice, and White Glove. Standard Service is the default option and includes delivery to the ground floor, lobby, or first dry area of your home (such as garage, front porch, lobby, etc.). Room of Choice service costs an additional flat fee of $50 and includes delivery to the room of your choice within your home, up to two flights of stairs. White Glove service costs an additional flat fee of $100 and includes delivery to the room of your choice, unpacking and full assembly of item(s), as well as rubbish removal.

Castlery offers free shipping on all orders that only include bedding. This offer is not valid for remote areas. For some major cities, free shipping is applicable to shipments with a subtotal of 999 USD and above, excluding add-on services.

Shipping fees are charged per shipment, not per order. If you are purchasing multiple items within an order, depending on each item’s estimated delivery time, you may have multiple shipments within one order.

The estimated delivery date shown on each product page is based on several factors, including stock movement and last mile delivery. Customers can enter their zip code on any product page to see an estimate of when they can expect to receive the item. Average delivery time 2-4 weeks.

For different areas, the estimated fees are different. The fee for shipping an order varies depending on the total cost of the items in the shipment. For orders totaling less than $200, the fee ranges from $19 to $39. For orders totaling more than $200, the fee ranges from $49 to $149.

Castlery Assembly

Castlery offers a premium service that includes the assembly of furniture for an additional fee. The company’s white glove delivery option provides unpacking and then putting together your new pieces right where you want them, without having to do any manual labor yourself!

Castlery Pros & Cons


  • Free shipping on orders over $999
  • Competitive pricing
  • Wide range of stylish, modern furniture
  • Helpful delivery staff


  • Delivery times can be longer than expected
  • Limited selection of traditional furniture styles

What Do Customers Say About West Elm

Customers generally think that West Elm furniture is of good quality, but there have been some issues with prices changing after an order has been placed:

“There have been some issues in the past with prices changing after an order has been placed, as well as problems with transactions going through. Though the manager was very helpful and accommodating, and ultimately West Elm honored the original purchase price.”

Some customers have also had issues with delivery dates being over two months away, but customer service has been pleasant and helpful.

“I ordered several items. The furniture is of good quality but some of the pieces had delivery dates over 2 months away. Customer service was pleasant and helpful, but the company needs to improve its warehouse fulfillment and communication about ordered items. Furniture delivery can be a particularly problematic issue.”

“I bought a dresser from West Elm, which my wife liked. In general, the dresser turned out to be quite durable, roomy and, as my wife said – “very beautiful”. But it seemed to me rustic for the money that we took it, and I still decided to check this model on other sites. It turned out that it was possible to take it for $150 cheaper.”

West Elm Shipping

West Elm offers several different shipping options for their customers, depending on what type of product is being ordered and where it is being shipped to.

Standard Front Door shipping is typically used for smaller items that can be delivered via UPS or USPS (from $5.95 to 10%, no charge with gift card). Larger items that require Home Delivery are usually shipped via a flat-rate shipping fee, which includes the premium White Glove Service to bring the items into your home and set them up for you (from $159 to $309 for orders to $999 and from $259 to $409 for orders over $999). For select items, Doorstep Delivery is also an option at a lower flat rate (from $69 to $149 for orders up to $499, from $99 to $219 for orders up to $999 and from $149 to $299 for orders over $999). And finally, Ship to Store Delivery is available for products that are not currently in stock at the store but can be ordered online and picked up once they arrive (from $9 to $249).
Standard shipping is typically 4-5 business days, but next day shipping is also available for an additional charge (+$26 to standard fee). If you need to have furniture or other larger items shipped, there are also home delivery and ship to store options available.

The delivery time for West Elm furniture depends on the type of product, availability, and proximity to metropolitan areas. Non-upholstered furniture generally takes 7-10 business days to deliver within metro areas, while outside of metro areas it could take 2-3 weeks. Quick ship upholstery generally takes 2-3 weeks and special order upholstery 8-10 weeks. Backordered items will ship once back in stock at no extra charge.

West Elm Assembly

All products come with comprehensive assembly instructions so you can easily put them together yourself. West Elm’s assembly instructions are clear and concise, making it easy to assemble their furniture products. With just a few simple steps, you can have your new furniture set up and ready to use in no time.

Also, with White Glove Service your new furniture will be delivered and assembled for you, so all you have to do is sit back and enjoy it.

Anyway, if you have any questions or concerns, customer service is always available to help.

West Elm Pros & Cons


  • Various shipping options
  • Clear and concise assembly instructions
  • Helpful and accommodating customer service


  • Some products have long delivery times
  • Can be expensive compared to other stores


There is no clear winner when it comes to Castlery vs West Elm. Both stores have their pros and cons, so it really depends on what you are looking for and what your budget is. Castlery and West Elm offer a variety of shipping options, clear assembly instructions, and helpful customer service.

Overall, both stores are good options for furniture shopping.


West Elm

Rating 4.3
Rating 3.0

Made In: China

Made In: US, India

Free shipping: No

Free shipping: No

Shipping time: 2 – 4 weeks

Shipping time: 4 days – 3 weeks

Returns period: 14 days

Returns period: 30 days

Sofa prices: $639 – $4,699

Sofa prices: $649 – $5,996

Chair prices: $129 – $1,299

Chair prices: $115-$5,596

Bed prices: $899 – $1,099

Bed prices: $240-$4,074