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Castlery or Burrow?
In this article, we’ll compare Castlery and Burrow side-by-side, looking at factors like pricing, shipping, assembly, and customer reviews.
When it comes to sofas, the prices at Castlery range from $639 to $4,699, while the prices at Burrow start at $835 and go up to $4,585. As for chairs, Castlery offers them at $129-$1,299, while Burrow’s prices start at $295 and reach $2,090. Finally, beds cost $899-$1,099 at Castlery and $895-$1,395 at Burrow.
Overall, the prices at Burrow are slightly higher than those at Castlery. However, both stores offer a wide range of furniture pieces at different price points, so it is possible to find something to suit any budget at either store.
What Do Customers Say About Castlery
Castlery furniture enjoys generally positive reviews from customers, with many praising the comfort and quality of the furniture:
“I’ve never owned a pair of swivel chairs that were this comfortable. The color is perfect for my new living room set and they are just the right size – not taking up too much space or feeling bulky in any way!! These things feel like you could sit on them all day long without getting tired out, which was one reason why I bought them specifically.”
“The delivery was prompt and the sofa came in perfect condition. The professionals who delivered it were kind enough to help with our installation, which went smoothly thanks again!”
Some reviewers have noted issues with customer service and shipping time:
“I can’t believe I finally found a company that’s worth the hassle. The three products Castlery sent me were all great despite some frustrating customer service experiences and delivery delays, but their absolutely abysmal 50-day manufacturing period left two items pending before being shipped out talks about poor organization within logistics!!”
Castlery provides three different types of delivery services- Standard, Room of Choice, and White Glove.
Standard Service is the default option and includes delivery to the ground floor, lobby, or first dry area of your home (such as garage, front porch, lobby, etc.). Room of Choice service costs an additional flat fee of $50 and includes delivery to the room of your choice within your home, up to two flights of stairs. White Glove service costs an additional flat fee of $100 and includes delivery to the room of your choice, unpacking and full assembly of item(s), as well as rubbish removal.
Castlery offers free shipping on all orders that only include bedding. This offer is not valid for remote areas. For some major cities, free shipping is applicable to shipments with a subtotal of 999 USD and above, excluding add-on services. Shipping fees are charged per shipment, not per order. If you are purchasing multiple items within an order, depending on each item’s estimated delivery time, you may have multiple shipments within one order.
The estimated delivery date shown on each product page is based on several factors, including stock movement and last mile delivery. Customers can enter their zip code on any product page to see an estimate of when they can expect to receive the item. Average delivery time 2-4 weeks.
For different areas, the estimated fees are different. The fee for shipping an order varies depending on the total cost of the items in the shipment. For orders totaling less than $200, the fee ranges from $19 to $39. For orders totaling more than $200, the fee ranges from $49 to $149.
Castlery offers a premium service that includes the assembly of furniture for an additional fee. The company’s white glove delivery option provides unpacking and then putting together your new pieces right where you want them, without having to do any manual labor yourself!
Castlery Pros & Cons
- Free shipping on orders over $999
- Competitive pricing
- Wide range of stylish, modern furniture
- Helpful delivery staff
- Delivery times can be longer than expected
- Limited selection of traditional furniture styles
What Do Customers Say About Burrow
Customers love Burrow furniture for its comfort, style, and durability. Buyers appreciate the high level of customer service and the ability to customize their furniture:
“Love my sofa. It’s comfy, sturdy, and easy to move around; pieces come apart and go together easily. The customer service was helpful when I had a special request. The only downside is that the fabric isn’t as resistant to pet claws as I would like.”
“Fantastic sectional! I bought it about a year ago and it has been such a great investment. It’s very stylish and durable- perfect for my family with kids who are constantly running and jumping around on it. And the best part is that even after all of that use, it still looks brand new.”
Some customers note that delivery times can be lengthy, but feel that it is worth the wait for such a high-quality piece of furniture:
“The delivery time is a bit long, but it’s worth the wait based on how nice the couch looks and how comfortable it is. Additionally, it’s great to know that replacement parts are available if needed in the future.”
Burrow offers free shipping on all orders, with no minimum purchase required. Delivery times vary depending on the product, but most items will arrive within four weeks. Some products may be subject to longer delivery times due to supply chain disruptions or increased demand.
You can check the shipping time for a specific product by checking the shipping estimates on the product page, in your cart at checkout, in your order confirmation email, or on the Shipping and Delivery page on the Burrow website.
If you need to reschedule your delivery, you can sign up for FedEx Delivery Manager to coordinate the change directly with FedEx.
Burrow furniture is designed for easy assembly. Most people can get it done in just ten minutes without any tools, following the detailed directions on the website. For smooth assembly, it helps to have another person available to help lift and hold pieces in place. The furniture comes in boxes with instructions.
The first step is to identify all of the parts and lay them out in the order they will be assembled. Once everything is laid out, begin connecting the frame pieces together using the brackets provided. Next, add on the legs and secure them tightly. Finally, attach the seat and back cushions to complete the piece.
Burrow Pros & Cons
- Tests their products for pet-friendliness
- Free shipping
- No minimum purchase required
- Supply chain disruptions or increased demand may lead to longer delivery times
- Some fabrics are not as resistant to pet claws
If you are looking for stylish, modern furniture at a competitive price, Castlery is a great option. However, if you need traditional furniture styles or are looking for quicker delivery times, Burrow may be a better choice. Both companies offer high-quality products and excellent customer service, so it is ultimately up to the individual customer to decide which one is right for them.
Made In: China
Made In: US
Free shipping: No
Free shipping: Yes
Shipping time: 2-4 weeks
Shipping time: 1-2 weeks
Warranty: 1-10 years
Warranty: One year
Returns period: 14 days
Returns period: 30 days
Sofa prices: $639 – $4,699
Sofa prices: $835-$4,585
Chair prices: $129 – $1,299
Chair prices: $295-$2,090
Bed prices: $899 – $1,099
Bed prices: $895-$1,395