SSENSE vs Mytheresa: Which One is Better?

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SSENSE vs Mytheresa is a battle of the two biggest names in online luxury fashion. SSENSE, based in Montreal, has become known for its cutting-edge streetwear and edgy designer labels. Mytheresa, based in Munich, offers a more classic luxury experience with high-end designers like Prada, Gucci and Dolce & Gabbana.

So which one is the best?

Price

There is not a significant difference in prices between Mytheresa and Ssence.

For example, the Gucci Silver GG Marmont Heeled Sandals are $850 at both stores, and Golden Goose White & Brown Shearling Super-Star Sneakers are $680 at Mytheresa and $665 at Ssence. Similarly, the Balenciaga Le Cagole XS shoulder bag is priced at $2950 at Mytheresa and $2700 at Ssence.

However, during sales shoppers can save hundreds of dollars on designer items from both stores.

What Do Customers Say About SSENSE

Сustomers seem to be happy with their purchase experience from SSENSE. They appreciate the helpful customer service and fast shipping:

“Customer service was helpful and my shipment arrived quickly and safely. I was disappointed with the difference in price between the stated price and what I actually ended up paying, but customer service corrected that for me.”

“I love their products. Easy to order, get updated with tracker. Checkout was so easy and my order arrived really fast. Package came in a nice condition and timely manner. Very good timely service – cool site!”

Some were disappointed with the packaging of their items:

“This is my first time ordering from this site. I was a little surprised when my items arrived stuffed in a box with no poly bags. A site like this should be mindful of its packaging because people are ordering expensive goods and should receive them in a nice box!”

SSENSE Shipping and Return Policy

Shipments of goods valued at 800USD or less may be imported into the United States without paying duties and taxes, but there are certain restrictions that apply. These restrictions include: a single contract or order cannot be split into multiple shipments; individual orders can’t be consolidated if the total value exceeds 800USD; and if there are multiple shipments, they will not qualify if the total value of all shipments is over 800USD.

It is SSENSE’s position that all goods purchased from their site should be imported into the United States without paying duties and taxes, but it is ultimately the buyer’s responsibility to comply with US customs laws.

SSENSE has a variety of different shipping options available, depending on what type of order you are placing. For the USA the shipping is free for “full-price orders” over $150 and takes 2-3 days. For “other orders”, the shipping fee is $14. “Restricted orders” have a shipping fee of $17.

SSENSE also provides special info about fees on their website for Canada, Japan, Mainland China, Hong Kong, United Kingdom, Australia, New Zealand, Europe, Malaysia, Philippines, and other countries.

The return policy at SSENSE is customer-friendly, giving shoppers several options for returning merchandise. If an item is damaged or defective, customers can contact customer care for help. If a customer simply wants to return an item, they can fill out a return form and send the item back within 30 days.

However, shipping fees and duties will not be refunded. Finally, if a customer needs to return a dangerous good, special instructions must be followed in order to do so safely. Overall, the return policy is fair and provides customers with enough time to decide whether or not they want to keep an item.

SSENSE Pros & Cons

Pros:

  • Large selection of designer brands
  • Affordable prices
  • Easy-to-navigate website
  • Good quality clothing

Cons:

  • Some sizing issues
  • Complaints about customer service
  • Some return policies can be confusing

What Do Customers Say About Mytheresa

Mytheresa customers are very pleased with their purchases. They find the quality to be luxurious and the service to be excellent, with fast delivery and well-packed products:

“Bought here beautiful leather shoes. Look luxurious. Excellent service – fast delivery – very well packed.”

“I ordered sneakers here, and they were delivered within a week. I found them to be uncomfortable and so decided to return them. Mytheresa made this very easy for me, providing a returns label within half an hour of my contacting customer service. I was fully refunded for the purchase, with no questions asked.”

There are some concerns about the company’s use of eco-friendly packaging:

“I love shopping at mytheresa, but I wish the company would use more eco-friendly packaging. Too much thin white wrapping paper is used instead of recycled paper or other sustainable materials. This creates a lot of waste, and I feel guilty about it when I shop online. It would be great if mytheresa could help reduce this waste by using more eco-friendly packaging! ;)”

Mytheresa Shipping and Return Policy

Mytheresa provides several shipping methods for orders headed to the United States, including DHL Express and FedEx Express. There is a 25USD shipping fee for each of these methods, and estimated delivery times are 1-3 business days.

Shipping is free on orders over $300 in the United States. Mytheresa also ships to over 130 countries around the world, with different shipping options and costs based on the destination.

Mytheresa’s return policy is very customer-friendly. You can return any items within 30 days as long as they are in their original condition with tags still attached. Additionally, you can exchange an item for a different size but only once.

Shipping costs will not be refunded on returns; however, customized items cannot be returned. Lastly, products from the LIFE category cannot be exchanged. All of this makes for a hassle-free and easy return process that prioritizes the customer’s convenience.

Mytheresa Pros & Cons

Pros:

  • High quality, luxury items
  • Easy return process
  • Excellent quality products

Cons:

  • Expensive shipping fees
  • Some items may be sold out in popular sizes/styles

Conclusion

Ssense and Mytheresa are great places to shop for designer clothing and accessories. Both offer a large selection of high-quality items from popular brands, and their prices are relatively affordable.

Companies offer free shipping on orders over $300USD. Additionally, SSENSE allows returns within two weeks, while Mytheresa allows returns within one month. Mytheresa specializes in luxury items, while SSENSE offers a mix of high-end and more affordable brands.

SSENSE

Mytheresa

Rating 4.5
4.5/5
Rating 4.4
4.4/5

Free shipping: No

Free shipping: No

Shipping time: 2-7 days

Shipping time: 1-3 days

Returns period: 30 days

Returns period: 30 days

Golden Goose White & Brown Shearling Super-Star Sneakers Price: $665

Golden Goose White & Brown Shearling Super-Star Sneakers Price: $680

Balenciaga Le Cagole XS Shoulder Bag Price: $2700

Balenciaga Le Cagole XS Shoulder Bag Price: $2950

Gucci Silver GG Marmont Heeled Sandals Price: $850

Gucci Silver GG Marmont Heeled Sandals Price: $850