Yes, SSENSE offers two types of price matching policies that can benefit shoppers: Price Protection and Competitor Price Match. Here’s a breakdown of each:
1. Price Protection Policy (Price Adjustment)
SSENSE offers a Price Protection policy that allows you to request a refund for the price difference if the item you purchased goes on sale or is discounted within 14 calendar days of your original order.
Conditions:
The item must still be in stock on SSENSE’s website in the exact same style and size you purchased.
This adjustment can usually only be applied once per item.
How to Request:
If you notice a price drop, contact SSENSE Customer Care with your order details to request the price adjustment.
2. Competitor Price Match Policy
SSENSE also offers a Competitor Price Match if you find the same item at a lower price on another authorized online retailer’s website.
Strict Conditions:
The competitor must be an authorized retailer of the brand.
The item must be the exact same style, size, color, material, and season.
The lower price must be full price—not from a sale, promotion, or coupon.
The final checkout price, including taxes, shipping, and potential duty fees, must be lower than SSENSE’s final checkout price.
The price must be advertised in the same currency as SSENSE’s website.
How to Request:
To request a price match, contact SSENSE Customer Care and provide:
A link to the product on the competitor’s website.
Your size, shipping address, and order number (if you’ve already placed an order).
Summary:
Price Protection: SSENSE allows you to get a refund if the price of an item drops within 14 days of purchase, provided the item is still in stock.
Competitor Price Match: SSENSE may price match if the competitor’s price is the regular price and not a promotional or sale price. The conditions are strict, and you’ll need to provide detailed information for them to process the request.