Yes, SSENSE offers free returns, but it depends on your location. Here’s a breakdown of their return policy:
Free Returns:
Customers in Canada, the United States, and Japan enjoy free return shipping. SSENSE will provide a prepaid return label (PPL) for these regions, making it easy to return your items at no cost.
Prepaid Label with Return Fee Deduction:
For customers in Australia, China, Hong Kong, South Korea, and the United Kingdom, SSENSE will send a prepaid return label via email. However, a Return Transportation Fee will be deducted from your refund. The fee varies by country, such as:
$60 AUD for Australia
$50 USD for China
Customer-Paid Returns:
For all other international customers (including Ukraine), you will be responsible for the cost of return shipping. You’ll need to request a Return Authorization (RA) number from SSENSE and arrange the return yourself with your local postal service. It’s recommended to use standard shipping, insure the package, and keep the tracking number for reference.
Important Return Details:
Return Window: Returns must be requested within 30 calendar days of the delivery date.
Original Condition: Items must be in original condition, unworn, unused, and with all original packaging and tags intact (including security tags if applicable).
Final Sale Items: Some items, like intimate apparel, swimwear (without hygienic stickers), face masks, and certain self-care products, are marked as Final Sale and cannot be returned.
No Direct Exchanges: SSENSE doesn’t offer direct exchanges. If you need a different size or item, you must return the original purchase for a refund and place a new order.