Is Warby Parker Legit? The Truth About the Company

Warby Parker is a legitimate online retailer and a well-established brand. Therefore, Warby Parker is completely safe to buy from.

The online retailer is based in New York City but also has over 70 physical stores across the US (and 3 in Canada) where shoppers can try eyeglasses on or pick their online orders.

It’s also worth mentioning that Warby Parker has started the “Buy a Pair, Give a Pair” program. With every sale, the company distributes free glasses to those who do not have access to them (and during the pandemic, to healthcare professionals and communities in need).

Are Warby Parker Glasses and Lenses Good Quality?

Warby Parker Lenses Quality

While analyzing the customer comments and reviews, we have reached the conclusion that this online retailer sells quality, reliable eyewear that lives up to expectations.

Most users agree that Warby Parker eyeglasses hold up quite well with time“Been getting my glasses for years at Warby. Great design at a great price.”

The company also offers a wide variety of lenses at affordable prices. The company carries a range of brands (reputable and top-quality), plus has its own daily contacts, Scout by Warby Parker.

Warby Parker Pros

  • Reasonable prices and good quality, the company offers great value for money
  • Home Try-On service to help shoppers choose a perfect frame in the comfort of their home
  • Easy prescription renewals for a more convenient shopping experience
  • Try-On app to help users make the right choice (style-wise) by trying the glasses on virtually
  • Assistance with PD reports
  • Impressive selection of eyeglasses, sunglasses, and contact lenses to choose from
  • 30-day return and exchange policy (free) to ensure customer satisfaction
  • Eye exams at Warby Parker’s locations
  • Free shipping and fast shipping speed in most cases
  • “Buy a Pair, Give a Pair” program to help people and communities in need, which means you will be contributing to charity with every purchase
  • One-year scratch-free guarantee for all of Warby Parker’s lenses, which includes free replacements

Warby Parker Cons

  • No international shipping aside from Canada
  • Contact lenses are shipped across the US only
  • Some users mention inconsistent customer service, although it’s not a regular occurrence

Warby Parker Customer Service Reviews & Ratings

To make sure this Warby Parker review can help you get a full picture, we have studied shoppers’ comments across various platforms.

Now, the majority of reviews on the company’s website are positive. Many users note that the company manages to combine quality with attractive price tags, which managed to turn countless shoppers into regular customers – “Excellent quality from Warby Parker. This is my fourth pair of glasses from here and won’t be my last” and “They are amazing quality glasses, for an actually reasonable price… I have almost my whole family in Warby Parkers.”

Many customers also mention that Warby Parker’s customer service makes the shopping process much better – “They have the BEST customer service every single time! Whether it’s in-store or over the phone.”

Of course, some of the reviewers also complain about the quality of the customer support at Warby Parker. However, it’s worth noting that such issues are mentioned relatively rarely. The number of happy customers is significantly and overwhelmingly higher. This could mean that customer service issues are just a rare occasion that could depend on circumstances.

Customer Reviews

Ethan Sdaman
Ethan Sdaman
23:01 12 Sep 21
Super nice and helpful staff. Love this location
Harry
Harry
19:48 08 Jun 21
My first time visiting this store with my wife. The licensed Optician (Lamont Vellagas) who helped us was very professional and knowledgable. He was able to answer many different questions with great enthusiasm. Great first experience, Thanks Steve!!
Danielle Clark
Danielle Clark
01:49 29 Mar 21
Honestly the best WP in the city. The service and employees are phenomenal. So patient while helping me adjust my glasses and find a second pair. I’ve been to other locations and the service was not as good as Greene St. Highly recommend!
Joe Gomez
Joe Gomez
14:55 18 Feb 21
Glasses arrived at my apt and were warped out of the box.. Took them in to the store and the optician was super helpful. He answered all my questions and told me about the warranty I have on the frames. Straight up got me new frames because of the degree of warp on them. Top tier customer service and the new frames fit like a glove!
Nicole Chen
Nicole Chen
04:43 24 Oct 20
I came into the store with a complex situation. Blue light lenses couldn’t be made for my WP frames because they were an older model. I recently got LASIK so I had no use for them otherwise. Christa was able to help quickly troubleshoot and empathize with my frustration. They were able to give me some credit for a new pair since I couldn’t update my old pair. Overall I find the staff here very friendly and appreciate their customer service, especially with Christa’s help.

How Does Warby Parker Work?

Warby Parker Review

If you decide to order from Warby Parker, you have two main options. First, you can use a store locator on their website and find the nearest physical store. There, you can try eyeglasses on and choose something that works for you (don’t forget to bring your prescription).

The second option is shopping online. In this case, you can take a quiz to find a suitable frame, test the Try-On app to see how different shapes and styles look on you, or use the in-home Try-On service.

Now, the home Try-On is super convenient. You can pick 5 frames to test and the company will send them to you for free. Next, you will have 5 days to wear and test the frames to decide which one you would like to purchase. Then, send the frames back (again, Warby Parker covers the shipping fees) and order your favorite one (or two, because why not?) on the company’s website.

What’s Available From Warby Parker?

The company offers a wide array of products that include:

  • frames;
  • high-index lenses;
  • polycarbonate lenses;
  • light-responsive lenses;
  • blue-light-filtering lenses;
  • transition lenses;
  • sunglasses;
  • contact lenses.

The frames and the sunglasses are available in a wide range of shapes, styles, and colors.

Warby Parker Guarantee

Guys at Warby Parker stand behind their product, which is why the company offers a 1-year no-scratch guarantee on their sunglasses and eyeglasses lenses.

If you notice any scratches on the surface of your lenses within the year of use, the company will replace them for free (including the shipping fees).

Warby Parker Return Policy

The company has a 30-day hassle-free return policy that applies to accessories and eyewear. This means you can return your glasses within 30 days for a full refund if you aren’t satisfied with them. The returns are free.

The same policy applies to contact lenses, but they should remain in an unopened box. You can also return defective contact lenses or products that have arrived damaged (within 30 days of receipt).

Warby Parker Prices

Because the company makes most of its business online, Warby Parker manages to keep their prices rather affordable.
Now, the eyeglasses category covers both men’s and women’s styles. The frame prices in this category start at $95. The sunglasses start at $95 as well.

Shoppers can take advantage of the Affirm financing service and pay for their glasses in multiple payments.

For contact lenses, prices start around $30 and vary depending on the brand and the type. There are daily, bi-weekly, and bi-monthly lenses available. The company can also send you a trial pack of their Scout by Warby Parker lenses for $5.

Warby Parker Insurance

Since Warby Parker is an in-network provider for vision plans through UnitedHealthcare (and for select employer groups through Davis Vision), the company allows shoppers to use their insurance benefits when purchasing glasses.

You can also buy prescription glasses and sunglasses using your health savings account (HSA) or your flexible spending account (FSA).

Warby Parker Promotions & Discounts

There were no promo codes or coupons available on the company’s website. Still, guys at Warby Parker offer a ton of other bonuses, including free shipping and free Try-On service.

Warby Parker Glasses Reviews

As you already know, Warby Parker covers both sunglasses and regular eyeglasses. There are various designs available for both men and women.

Many users agree that Warby Parker offers one of the most stylish glasses on the market. Reviewers also note that most of the models are extra durable – “I like the shape and color, and they have proved to be really durable. Really happy with them.”
Most frames are made with either metal or acetate, but there are also models that have a mixed construction.

Warby Parker Percey

Warby Parker Percey Review

There are over 20 color and design options among the Warby Parker’s Percey frames. This model also comes in a low-bridge fit and is made from hand-polished cellulose acetate. You can choose between medium and wide Percey sizes, which means there are suitable options for different face shapes.

The Percey frames look trendy but classy, which makes them ideal for everyday use. Such a design would go well with pretty much any style.

Warby Parker Daisy

Warby Parker Daisy Review

The Daisy frame looks a bit classier thanks to its thin lines and that recognizable cat-eye shape. This model is available in 17 colors (some of which belong to the women’s collection only). The Daisy combines style and elegance and would work for both casual and business outfits.

This frame is made of hand-polished cellulose acetate. It uses Akulon-coated screws for increased durability.

There are narrow, extra-narrow, and wide designs available. Therefore, it’s safe to assume that the Daisy frame can cover the needs of a wide range of shoppers.

Warby Parker Chamberlain

Warby Parker Chamberlain Review

The Chamberlain frame is available in 5 colors. This model is made with hand-polished cellulose acetate and has a sleek, minimalistic look. Prices start at $95.

This is a medium-width frame, so it should work for a wide range of users. The Chamberlain is available in a low-bridge fit in some of the color options.

Warby Parker Crane

Warby Parker Crane Review

There are 4 color variations of the Crane frame by Warby Parker, plus extra 3 low-bridge fit options. Just like the majority of Warby Parker frames, this model is made with cellulose acetate and starts at $95.

The Crane frame comes in a wide width. The classic rectangular shape makes this frame rather universal. And since the Crane is available in neutral colors (Sea Glass Grey, Whiskey Tortoise, Black Matte Eclipse, and Eastern Bluebird Fade), you won’t have to worry about how to style your glasses with the outfits.

Warby Parker Welty

Warby Parker Welty Review

Welty is one of the most popular frame designs on the Warby Parker website. And no wonder, as this model comes in an impressive variety of options. They include narrow, extra-narrow, wide, and extra-wide designs, plus 7 colors and a low-bridge fit.

Just like the rest of the company’s non-metal frames, the Welty is made of top-quality acetate. Prices start at $95. This frame is famous for its attractive keyhole bridge shape.

Some users note that this model can be a tad bigger than many other frames on the website, which means it might not work for all face shapes perfectly. However, there’s always the free Try-On service (and the app) to help users deal with such doubts.

Warby Parker Strong Prescription

At Warby Parker, you can get extra-strong prescription lenses if needed.
For anyone with a strong prescription (+/-4.0 or higher total power), the company recommends their 1.67 high-index lenses, which cost an additional $30.

For users with especially strong prescriptions (+/-8.0 or higher total power), Warby Parker recommends their 1.74 high-index lenses that are 10% thinner than 1.67 high-index lenses and cost an additional $130.

Are Warby Parker Sunglasses Good Quality?

Warby Parker Sunglasses Review

Fashioned out from Italian acetate, steel, or a combination of both materials, Warby Parker sunglasses are actually very good quality. Especially for its price point!

Together with an excellent frame material, Warby Parker offers high-quality lenses. They are made from CR-39, a very lightweight and stretch-resistant polymer that is intended to block 100% of UV rays.

Warby Parker Men’s Sunglasses

Warby Parker Men’s Sunglasses Review

With an impressive selection of men’s sunglasses, Warby Parker offers 67 models to choose from. Rectangle, square, aviators, round, cat-eye in 12 signature stylish colors – Warby Parker got every man covered.

Thanks to a simple uniform pricing model, all men’s sunglasses in acetate frames are selling for $95, while metal ones are a bit more expensive and can be purchased for $145.

Warby Parker Women’s Sunglasses

Warby Parker Women’s Sunglasses Review

Designed in-house and made from top-tier material, women’s sunglasses are available in 92 different styles. From Halton to Ada, a pair of stylish Warby Parkers will match any kind of outfit.

Classy black, brown, gray, green, red, pink, blue, gold, and silver or extravagant tortoise, two-tone combination, and crystal – Warby Parker’s color palette is huge!

Apart from a wide selection of styles and colors, women can choose a frame width from narrow, medium, wide, and extra-wide, and nose bridge from standard and low bridge fit.

Is Warby Parker Worth It?

Yes. Warby Parker offers top-quality eyewear with rather attractive price tags and free Try-On Home service. It’s one of the best places to buy your glasses from.

Here are a few reviews of the most popular Warby Parker’s products and services :

Frequently Asked Questions

How much do Warby Parker glasses cost with lenses?

Prices start at $95 and include prescription lenses. The final cost will vary on the frame model and the lens type that you choose.

Do Warby Parker glasses come with a case?

Yes, every pair of glasses comes with a case and a lens cloth.

How to order from Warby Parker?

To make an order at the Warby Parker website, you need to log in or register. Once you decide which frame you prefer, you will need to pick the lens type. You will also need to upload the picture of your prescription or provide your doctor’s information so that the company could contact them and confirm your prescription.

Where does Warby Parker make their glasses?

Warby Parker frames are assembled in China using the quality cellulose acetate from a family-run factory in Italy.

Does Warby Parker do eye exams?

Yes, you can visit one of the Warby Parker stores near your location for a comprehensive eye exam. You can check the locations in the US and Canada here.

Does Warby Parker make reading glasses?

Yes, the company offers a wide variety of lenses suited for reading glasses.

Can you buy Warby Parker glasses without a prescription?

If you don’t have a prescription, you can only buy lenses that offer no vision correction (for instance, sunglasses or blue-light-filtering glasses).

Does Warby Parker’s price include lenses?

Yes, the prices mentioned on the Warby Parker website include both frames and lenses.

How Much Do Warby Parker Sunglasses Cost?

With a uniform pricing policy, Warby Parker sells non-prescription acetate sunglasses for $95 and metal ones for $145. Sunglasses with vision correction lenses are a bit more expensive and can cost up to $425.

How Dark Are Warby Parker Sunglasses?

Thanks to a light-responsive feature, Warby Parker lenses can transition from a clear and fully transparent to a darker tint.

With eye strain prevention and glare reduction, these light-responsive lenses are not too dark for everyday use and are available in green, gray, and brown tints.

How Long Do Prescription Warby Parker Sunglasses Take?

Before ordering a pair of prescription Warby Parker sunglasses, every customer is eligible to take a 10-minute test and receive feedback from doctor with 2 business days.

Afterward, you can expect delivery of your order within 5-10 working days.

Is It Possible To Get Cheap Sunglasses At Warby Parker?

Since Warby Parker isn’t a cheap sunglasses retailer, you can’t actually purchase anything lower than $95.

The simplest non-prescription model of glasses made from acetate and clear lenses without any additional features sells for $95, so be ready to spend a bit extra for prescription models and lenses with blue light and responsive features.

Are Warby Parker Sunglasses Polarized?

Each pair of Warby Parker sunglasses, whether it is a prescription or nonprescription item, can be equipped with polarized lenses up to your preference.

With no extra payment, the polarized sunglasses do not only improve color perception but enhance vision and eliminate glare.

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