urban outfitters logo


Rating 2.7

Customer Satisfaction: 6.8/10

Category: Furniture Stores

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About Urban Outfitters

Urban Outfitters furniture

Urban Outfitters started in 1976 as a brand that has nothing to do with furniture. Right now, it’s a well-known international company that operates almost everywhere. They have separate home goods and furniture categories with plenty of stylish options to choose from. They’re focused on delivering the most trendy modern furniture pieces and decor elements worldwide. Shopping with UO means staying on the same page with recent style trends.

Is Urban Outfitters Legit?

100% yes. UO started as a brand of streetwear, but now it’s a huge company that operates almost in every country in the world. This store is legit and delivers products to its customers for over 45 years. This is further evidenced by the hundreds of positive consumer reviews that are available online. Is Urban Outfitters a safe website? Yes, The company is registered with the Better Business Bureau – and has an F-rating. Therefore, it can be concluded that the website is safe to use.

How Good Is Urban Outfitters Furniture?

Urban Outfitters

Depending on your budget, you can get yourself a bed that will serve you for years or pay less and get a quick solution that will cost cheaper, but last less. Like any good mid-end niche brands, UO aims to provide you with reasonable pricing and keep the product quality as high as it’s possible.

Considering the furniture pieces that we’ve ordered during our store test, the major part of their items are not just pretty/stylish, but are very solid and made out of top-quality materials. The bottom line is — it’s a great choice for the money they ask you to pay.

Urban Outfitters Customer Reviews

Negative Reviews & Complaints

Some customers have found communication difficult and customer service unhelpful. There have also been mixed experiences with the quality of products received. Some buyers are happy with their purchase, while others have had to wait a long time for a refund/or experienced other issues.

“The process of ordering was easy, but communication since then has been difficult. I feel like Urban Outfitters could have done more to keep me updated on the status of my delivery, especially since there were some issues. Customer service wasn’t very helpful in providing information, which has been frustrating. The sofa was eventually delivered successfully.”

“Ordered an Ivy Storage Sideboard from this company, but they delivered the wrong model twice. I had to wait 28 days for a refund each time, and it was too late for my wife’s birthday by the time the right one arrived. There was no response to any of my emails from customer service.”

“Completely baffled by the series of events that led to me being charged twice for my purchase. I have been told by customer service that my second charge will be reversed; I’m still waiting on confirmation from my bank! Guess I will just be keeping a close eye on my account. Mixed experience. The product was great – but the process of making the purchase was confusing and stressful. Hopefully, they can get their act together soon, because I would hate to miss out on another great find from them.”

Positive Reviews

Customers generally think positively of Urban Outfitters both in terms of quality and customer service. Some reviewers mention that the quality can be inconsistent, but that typically the items are appealing to a younger demographic and offer good value for the price. Others mention that they have had positive experiences with the customer service team in resolving any issues with their orders.

“The quality can be inconsistent, but UO offer a lot of sales and typically carry clothing that appeals to a younger demographic; they have decent bodysuits and sweaters, great hoodies, and sometimes stock Wow jeans. They also sell good furniture, which can be a great way to add some unique style to your home. Got a vintage Kantha chair. Unbelievably beautiful, firm, and fits perfectly into my room design.”

“The customer service at UO is excellent. Chat function on their website makes it easy to get in contact with them about any concerns or issues with orders, which makes me feel safe shopping on their site. I’ve had a few issues with orders in the past; the manager has always been quick to help me out.”

“Bought a dresser from this store, and I love it. It holds a lot of clothes and looks really nice. Wood stain is perfect, and it was easy to assemble. I def recommend Amelia dresser if you are considering buying it. Quality is great, and it looks even better in person.”

Does Urban Outfitters Have Sales & Discounts?

They do have a lot of promotions and furniture pieces or interior decor elements with lowered prices. Sign up for their newsletter and get promo notifications right on time. Some of the different types of offers you can find in the UO sale include daily deals for up to 50% off. Sale category on the site is full of great products at discounted prices. You’re sure to find what you’re looking for, and save a lot of money in the process.! Urban Outfitters also offers a 10% student discount.

How Long Does Urban Outfitters Furniture Take to Ship?

They have 4 different types of delivery that you can either select at the checkout or will be used depending on the size of your shipment. The Standard Method at Urban Outfitters takes 5-8 business days and for orders up to $74.99, the fee is $6.95. For orders $75 and over, shipping is free. The Express Method arrives in 2-3 business days and the fee is $14.95. The Rush Method arrives in 1-2 business days and the fee is $24.95. The Truck Method arrives in 2-4 weeks and the cost may vary.

What Is Urban Outfitters Return Policy?

Urban Outfitters has a pretty great return policy. You can return most items within 30 days for a full refund, or up to one year for a store credit. Some furniture items are subject to a restocking fee, but otherwise, you should be good to go! Just make sure you protect your items during transit so they arrive back in like-new condition.

How Long Does Urban Outfitters Furniture Take to Refund?

If you need to RETURN something, you can print out a shipping label and send it back at no additional cost. There is a 5 dollars restocking fee for most items, but you should receive your refund within 1 or 2 weeks. Keep in mind that refunds may take an additional 1-3 days to process once UO have received your return.

Pros & Cons

  • Reasonable pricing with good quality
  • 99% of their products are stylish, since they’re focused on millennials and hipsters
  • The selection of furniture and home goods is very big
  • Good returns policy, fast delivery options
  • Lots of payment options
  • Have eco-friendly and sustainable products in separate categories
  • They do not offer customizable furniture, cause they’re not manufacturers
  • They do not give you to choose the delivery service, they select it themselves

Verdict: Is Urban Outfitters Furniture Worth the Money?

We definitely recommend you to shop with Urban Outfitters. It’s a world-renowned name and not just in furniture business, but in many niches. It’s a mid-end store with reasonable pricing and high-quality products. You can shop for furniture pieces like sofas, beds, chairs, coffee tables or buy every little tiny thing from home goods section like pillows, rugs, bath accessories, etc.

Fair return policy and several types of delivery based on how fast you want it to be. Convenient website and great mobile apps that can help you shop UO wherever you want.

Urban Outfitters Sofa

Frequently Asked Questions

Do I need to sign up to make a purchase?

No, you can checkout as a guest, but it’s more convenient to sign up and have your account with all the order history and favorites staying handy.

Can I track my order after the purchase?

You can check the status of your order on their website and see more details in your account along with the shipment code and statuses of your paracel.

Do they provide tracking numbers for the shipped packages?

Yes, you will receive an email once your order is shipped with a tracking number of your package.

What delivery services they use?

Since UO ships to 100+ countries, it all depends on your location. When it comes to US, they use regular ground shipping services like UPS, FedEx. International shipments are mainly delivered by FedEx.

Do they have location restrictions?

They specifically mark the products that have special shipping requirements like hairspray, nail polish remover, etc. Since they have to be shipped using the ground shipping only — they won’t be able to ship them outside the contiguous US.

As for the locations, they have separate branches for US, Canada and Europe. Usually, their website will notice where you browse it from and let you know how to switch to the correct version of their store. This way, you won’t have to deal with location restrictions.

How much are sofas from Urban Outfitters?

Urban Outfitters Sofas start at 499 dollars; the most expensive models cost over 2,499 dollars.

Where is UO located?

The company (URBN) is headquartered in Philadelphia – Pennsylvania and has 562 stores across the United States, 86 stores across Europe, and 34 stores across Canada as of January 31, 2022.

Does Urban Outfitters furniture have a warranty?

Urban Outfitters guarantees that the furniture you buy is free from manufacture defects. Products are covered by store warranty within ONE year from the original purchase date.

Do they have live chat support?

UO is offering live chat support along with the phone line where you can call and ask any question 24/7. On top of this, you can chat with them on social media, which is a rare and convenient way of communication these days. The level of support can vary, though, as it always happens in big international companies. It’s simply too hard to make sure every representative is doing his/her best to assist.

What payment methods do they provide?

This store accepts Visa, MasterCard, American Express, Discover, JCB, China Union Pay, Diners Club, PayPal, AfterPay, Apple Pay, Urban Outfitters Gift Cards and Urban Outfitters Store Merchandise Gift Cards. This is a lot of options. Big plus for the PayPal options (be aware that it’s not available for customers from Turkey).

How to contact UO customer Service?

Do you have a question about your order? UO chat can help you out with order status info, return details, and more. You can reach them by tweeting @UOHelpMe or @UrbanOutfitters (using the hashtag #UOHelpMe), sending a private message on Facebook, or texting 800-282-2200.


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