🥇Urban Outfitters Reviews and Complaints: Is it Worth Buying in 2022?

URBAN OUTFITTERS

Rating 2.7

 2.7/5

Customer Satisfaction: 6.8/10

Store Description

Urban Outfitters started in 1976 as a brand that has nothing to do with furniture. Right now, it’s a well-known international company that operates almost everywhere. They have a separate home goods and furniture categories with plenty of stylish options to choose from. They’re focused on delivering the most trendy modern furniture pieces and decor elements worldwide. Shopping with UO means staying on the same page with recent style trends.

Summary

We definitely recommend you to shop with Urban Outfitters. It’s a world-renowned name and not just in furniture business, but in many niches. It’s a mid-end store with reasonable pricing and high-quality products. You can shop for furniture pieces like sofas, beds, chairs, coffee tables or buy every little tiny thing from home goods section like pillows, rugs, bath accessories, etc.

Fair return policy and several types of delivery based on how fast you want it to be. Convenient website and great mobile apps that can help you shop UO wherever you want.

Pros & Cons

Pros

Reasonable pricing with good quality

99% of their products are stylish, since they’re focused on millennials and hipsters
The selection of furniture and home goods is very big
Good returns policy, fast delivery options

Lots of payment options
Have eco-friendly and sustainable products in separate categories

Cons

They do not offer customizable furniture, cause they’re not manufacturers

They do not give you to choose the delivery service, they select it themselves

Editorial Rating

Read What Real Buyers Say

Product quality – ★★★★ (4)

Depending on your budget, you can get yourself a bed that will serve you for years or pay less and get a quick solution that will cost cheaper, but last less. Like any good mid-end niche brands, UO aims to provide you with reasonable pricing and keep the product quality as high as it’s possible. Considering the furniture pieces that we’ve ordered during our store test, the major part of their items are not just pretty/stylish, but are very solid and made out of top-quality materials. The bottom line is — it’s a great choice for the money they ask you to pay.

Delivery – ★★★★ (4)

They have 4 different types of delivery that you can either select at the checkout or will be used depending on the size of your shipment: Standard — 5-9 business days Express — 2-3 business days Rush — 1-2 business days Truck — 2-4 weeks If you’re in a rush, you’ll have to pay a little extra, but that’s pretty regular considering the expedited shipment rates on the market in general.

Value for money – ★★★★ (4)

Urban Outfitters is a solid mid-end niche brand that has some pricey products, but their overall pricing policy is quite reasonable. The products in home goods section are handpicked from various brands and most of them are top-notch pieces. It’s way better than cheap mass market stuff. We genuinely believe than paying a few bucks extra and getting things like UO sells is a great investment. Their products tend to last long and remain stylish while aging.

Website ease of use – ★★★★★ (5)

Product information – ★★★★ (4)

Product images – ★★★★★ (5)

Product options – ★★★★ (4)

Support – ★★★★ (4)

UO are offering live chat support along with the phone line where you can call and ask any question 24/7. On top of this, you can chat with them in social media, which is a rare and convenient way of communication these days. The level of support can vary, though, as it always happens in big international companies. It’s simply too hard to make sure every representative is doing his/her best to assist.

Warranty – ★★★★ (4)

Returns & Refunds – ★★★★ (4)

Furniture and home goods from Urban Outfitters can be returned or exchanged within 60 days from original purchase. The refund will be returned to the original payment method. After 60-day period, you can still return your item. However, you will only be able to receive a store credit. Which is still great if you want to get something else on UO website. You can return the item using mail or take it to the UO store. Click here to get your FREE SHIPPING LABEL and start the process of return.

Discounts/coupons – ★★★★ (4)

Payment options – ★★★★★ (5)

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TOTAL SCORE: 2.7

We recommend/not recommend you if

Recommended if

You’re in a search of trendy furniture pieces to make your home look just like your Pinterest board

You’re ready to pay a few extra bucks for high-quality products
You look for eco-friendly products>
You want to buy furniture from a big and well-known brand with great reviews

Not recommended if

You’re looking for customizable furniture
You only want to browse US-made products
You want to choose the shipment method yourself

Product Range

Basically, the department of home goods at Urban Outfitters provides you with all the products you may need to design a home studio, creative space, or an ideal study corner while working from home. Even though, it may seem like this store is more focused on clothing and shoes, when you dig the furniture department of UO — you see how many stylish pieces are available for purchase: from rugs & pillows and to sofas, beds, and mirrors. While browsing furniture collections of Urban Outfitters, we noticed that it feels more like a handpicked collection of home goods from a person with a truly great taste.

What makes this store good

Reasonable pricing

Solid mid-end niche store with great furniture pieces that won’t encourage you to break a bank.

Most stylish products handpicked worldwide

Since they’re focused on millennials and hipsters, this store has the most stylish products on the market, for sure.

Excellent price/quality ratio

You pay the price and get exactly what you think you’re getting. Most of their furniture pieces can be considered a great investment.

Pricing

Rugs start at $17
Sofas start at $199
Beds start at $299

Coffee tables start at $129
Pillows start at $33
Сhairs start at $95

Is this shop legit?

Urban Outfitters started as a brand of streetwear, but now it’s a huge company that operates almost in every country in the world. This store is legit and delivers products to their customers since 1976.

FAQ

1Do I need to sign up to make a purchase?

No, you can checkout as a guest, but it’s more convenient to sign up and have your account with all the order history and favorites staying handy.

2Can I track my order after the purchase?

You can check the status of your order on their website and see more details in your account along with the shipment code and statuses of your paracel.

3Do they provide tracking numbers for the shipped packages?

Yes, you will receive an email once your order is shipped with a tracking number of your package.

4What delivery services they use?

Since UO ships to 100+ countries, it all depends on your location. When it comes to US, they use regular ground shipping services like UPS, FedEx. International shipments are mainly delivered by FedEx.

5Do they have location restrictions?

They specifically mark the products that have special shipping requirements like hairspray, nail polish remover, etc. Since they have to be shipped using the ground shipping only — they won’t be able to ship them outside the contiguous US.

As for the locations, they have separate branches for US, Canada and Europe. Usually, their website will notice where you browse it from and let you know how to switch to the correct version of their store. This way, you won’t have to deal with location restrictions.

Urban Outfitters Review 2022