Is StubHub a Legit & Safe Website to Buy Tickets?

stubhub review

StubHub is a legitimate seller. The company has been around since 2000, which means this ticket service is definitely not a scam.

The company was founded by Jeff Fluhr and Eric Baker. Later, it was sold to eBay, one of the largest reputable online platforms. These days, StubHub works with over 40 countries and sells valid electronic tickets for millions of events.

Is StubHub Reliable for Concert Tickets?

StubHub sells concert tickets to millions of events all over the globe. The company offers an incredibly wide selection of artists and concerts, which means you are very likely to see your favorite performer in real life. And don’t worry: those tickets are real, as StubHub is a trustworthy seller that has been tested by years in the industry.

Now, when writing this StubHub review, I’ve noticed many users online wondering whether StubHub is a reliable company. After all, it covers an impressive range of events, which may look suspicious. But here’s the deal: StubHub is a good place to buy your concert tickets from.

The company goes above and beyond to make sure its customers feel safe when making a purchase. Thus, if there’s an issue with your order, the company will find a replacement ticket right away. If your concert is canceled, you will get your money back, plus a 20% compensation on top. Needless to say, only a trustworthy company could offer such conditions.

Is StubHub Worth It?

StubHub

StubHub is a unique platform that can offer safety, customer satisfaction, and an impressive variety of events you can buy tickets for. It’s a trustworthy company with a long history in business and a huge customer base. Therefore, StubHub is surely worth purchasing from.

Pros

  • an incredibly wide variety of concerts and events to give users more options to choose from than many of the competitors
  • ships tickets fast
  • allows users to sell their tickets as well

Cons

  • in some cases, tickets may take longer to arrive
  • occasionally, it may take you longer to wait for the response from customer service.

StubHub Tickets

  • Concert Tickets
  • NBA Basketball Tickets
  • MLB Baseball Tickets
  • NFL Football Tickets
  • NHL Hockey Tickets
  • MLS Soccer Tickets
  • Sumo Wrestling Tickets
  • Rodeo Tickets

StubHub Customer Reviews and Ratings

StubHub Review

Since StubHub is a rather popular platform, it has a lot of reviews online.

Here’s the deal, though: people are more likely to write negative comments than positive reviews. They simply need to share their frustration, while happy customers forget about the purchase and move on. This might explain why StubHub has lower ratings online.

Now, on TrustPilot, the company has a 1.3-star rating based on more than 5,200 customer comments. There are also over 1,300 reviews on Consumer Affairs, with an average rating of 3.7 stars.

Despite that, StubHub can boast of many happy clients. They note that the company offers good customer service and keeps its promise when it comes to refunds:

“StubHub contacted me to refund what I paid for the tickets PLUS 20% for my trouble. I didn’t have to contact them, they contacted me!” (source)

Additionally, StubHub works fast and smoothly to guarantee a breezy shopping experience. The company also has plenty of regular customers, which proves this service is legit and trustworthy:

“Never had any issue with them and my tickets were always valid. I also sell tickets through StubHub if I have to.” (source)

As for the complaints, most of them are focused on delays with the tickets. In some cases, the company may take more time to send the tickets, which can be very frustrating for some users.

There are also negative comments mentioning not-so-perfect customer service. In some cases, it may take longer to reach the company representatives if you have any issues.

Does StubHub Have Any Service Charges?

StubHub

Just like any other ticket provider, StubHub charges a fee when you buy (or sell) tickets on its platform. The fee will depend on the ticket price, the event time, supply and demand, and other factors.

You can check the calculated fees using a simple filter on StubHub’s website. All you have to do is click “Show prices with estimated fees”, and you can see the total price you will have to pay.

I believe it’s worth mentioning that StubHub fees are quite reasonable compared to many other ticket platforms. Therefore, you aren’t going to pay more than you should.

StubHub Parking Passes Review

Buying parking passes from StubHub can save you a lot of time and frustration when you go to your next game (or another event).

The best part is, parking passes on StubHub’s website are reasonably priced. Additionally, they are sold to plenty of events, so you can make sure you have a good parking spot during any of your future games.

Parking passes are bought separately from event tickets, but you can easily find them in the category near “Events” under the game or the artist name you are planning to see.

Since StubHub isn’t the initial seller of parking passes, the company does everything it can to protect its customers. Thus, if for any reason your parking pass turns out to be invalid, StubHub will offer a refund right away. That being said, such issues are very rare.

How’s StubHub Customer Service?

StubHub reviews

To tell the truth, it was a bit difficult for me to evaluate the company’s customer service when writing this review. I personally did not have any issues contacting the customer help team, but the reviews online are quite contradictory.

Some reviewers note that they have had issues trying to reach customer service to inquire about the refund. Others say that they’ve had problems with their accounts that were quite difficult to resolve, as the customer support team was hard to communicate with.

At the same time, there are plenty of customers who say StubHub’s customer service representatives are helpful, patient, and swift with their assistance.

Therefore, I think it’s safe to assume that customer service by StubHub is not always consistent, but in most cases, it’s more than satisfactory.

What Is StubHub’s Guarantee?

StubHub offers their special FanProtect guarantee with every order. This service means that all of the tickets are real and safe to use. Additionally, customers can easily get replacement tickets if there are some issues with their orders.

But here’s the best part, in my opinion: in case your event gets canceled and isn’t rescheduled, you will get a 120% refund. This means you will receive the amount you’ve paid for your tickets and 20% on top (to kind of balance out the disappointment, I guess, since the event isn’t happening).

StubHub Discount Codes and Promotions

StubHub tickets

Unfortunately, at the time of writing this StubHub review, the company wasn’t offering any discounts.
StubHub Shipping

The electronic tickets bought via StubHub aren’t typically issued until 24 hours before the event. However, for printed tickets, StubHub uses UPS in most cases. The printed tickets are usually shipped after 1-2 business days. The delivery time would depend on your location. On average, it takes up to 7-10 business days.

How to Sell Tickets on StubHub

What’s great about StubHub is that this online platform allows users to sell their tickets as well. For instance, if your plans have changed, you can easily resell your tickets and thus, get your money back.

Now, to sell tickets via StubHub, you will need to create an account, which takes only a few quick steps. Next, you need to find the event you have the tickets for (or submit an event request if you can’t find yours). Next, follow the simple steps, add your credit card (to receive payments), and list your tickets. It’s as easy as it can be!

You can sell tickets via StubHub’s official website or using its free app, whichever is more convenient for you.

How to Give a Review on StubHub

To share your review about StubHub and your experience with the company, you can go to such popular online platforms as TrustPilot, Consumer Affairs, or SiteJabber. You can also contact customer service if you wish to leave feedback. Unfortunately, StubHub doesn’t have a dedicated review section on its official website.

StubHub Complaints

To sum up, the majority of complaints are linked to delays with tickets and inconsistent customer service. Shoppers occasionally have to wait longer to reach customer support, plus there are occasional issues with the accounts on StubHub’s website (which may as well be a simple glitch).

Supported Countries

  • the United States
  • United Kingdom
  • Canada
  • Austria
  • Belgium
  • Denmark
  • France
  • Germany
  • Ireland
  • Italy
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Spain
  • Switzerland

How to Contact StubHub

You can reach out to the company’s representatives via their Support Center

Additionally, you can call StubHub (toll-free in the US and Canada) – 1-866-788-2482. The company’s business hours are from 5:00 am to 9:00 pm Pacific Time (every day).

If you’re dealing with an urgent matter, you can also try sending a message on Instagram or Facebook.

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