What Is SSENSE? Is It Legit & Real Company?
SSENSE is a high-end, multi-brand retailer that was founded in 2003. It specializes in luxury brands, streetwear, and extravagant labels. Based in Montreal, Canada, the company ships all over the world (over 40 countries). And it’s not limited to designer clothes. SSENSE also offers sports accessories, home equipment, a wide selection of devices, tableware, and even luxurious products for your pets.
Given the fact that this retailer offers luxurious and expensive items only, one can’t help but wonder whether SSENSE is legitimate and trustworthy. However, you don’t have to worry – SSENSE is most certainly legit.
The company has one million followers on Instagram and more than 70 thousand Twitter followers. It was featured in media as well, including CTV News, Canada NewsWire, and Flare. So, it’s safe to say that SSENSE is a legitimate company that sells original products and is safe to buy from.
Is SSENSE Worth It?
After scanning hundreds of reviews, we can assume that SSENSE is a safe retailer that’s worth buying from. The company offers an incredible variety of items, often at lower prices than on other websites (or when buying directly from brands).
There’s a chance you may experience delayed shipping, but if you are willing to wait, SSENSE is worth giving a shot. Especially if you are looking for luxurious designer clothing and accessories and want to get the best deal.
We can’t neglect all the negative reviews, of course. Having said that, let’s not forget that the number of happy customers significantly exceeds the number of complaints.
SSENSE Customer Service Reviews & Ratings
For the sake of this SSENSE review, we have thoroughly studied customer reviews and ratings to see how happy or unsatisfied shoppers are with this retailer.
Now, SSENSE has almost 900 reviews on SiteJabber, with an average 3.56-star rating. There are 33,459 reviews on TrustPilot, and SSENSE has a 4.5 rating there.
Needless to say, the ratings may seem a bit contradictory, so let’s take a closer look at the reviews.
Now, the majority of happy customers say that shipping was much quicker than they expected – “The shipping is super fast and most of the times they offer free shipping also” and “Fastest shipping I’ve EVER experienced on ANY clothing app”.
However, some users note they would appreciate it if International shipping was free as well.
Plenty of customers note that the items sold on SSENE.com are often significantly cheaper than at designer stores – “My shoes came so fast and they are so nice, I love them and they were cheaper than the regular price” and “I purchased a name brand belt for much less than it cost elsewhere and a bunch of pants and a pair of sneakers”.
Now, most of the complaints among the reviews concern customer service. Shoppers note that refunds and exchanges can often be finicky and stressful (plus may take a long time) – “They claimed that my package got lost and was never received by the warehouse, even though I proved via my tracking number it did. After over a month of fighting with them for my refund, they finally did.”
Of course, the reviews vary depending on each customer and their unique situation. But now when you know the overall ratings of SSENSE and the main complaints of the shoppers, it should be easier for you to decide whether this company is worth your time and money.
SSENSE Quality Review
Many shoppers also mention that the items they have received from SSENSE were of good quality. When it comes to brands, one might also wonder whether the items sold on SSENSE.com are real.
That being said, many reviews prove that there’s nothing to worry about – “Good quality, genuine products and fast service” and “I buy a lot of designer [items], SSENSE is by far the quickest in terms of shipping and delivery, all products are carefully packed and real designer”.
SSENSE Shipping Policy
The company offers free domestic shipping across the US and Canada. For Canadian customers, you can pay extra for the next-day delivery. Priority shipping costs $7-10 depending on the province.
The company also offers international shipping to over 40 countries. Shipping fees start at $20 and vary depending on the country. Free international shipping is available as well, but only on orders that exceed a certain amount. For example, free shipping is available for
- New Zealand on orders over $350
- the United Kingdom on orders over £200
- Europe on orders over €250 or $500, depending on the country
You can check the list of countries on SSENSE.com.
SSENSE Return Policy
SSENSE offers free returns to customers from Canada, the US, and Japan. To apply for a return, you need to:
- Request a return within 30 days of the delivery date;
- Make sure the item is in its original condition (unused, unwashed, unaltered);
- Return the items with all the tags and packaging in their original condition.
Keep in mind that items from the Final Sale category are not eligible for returns. Additionally, the company reserves the right to reject any returning items if they don’t meet the requirements mentioned above.
You can apply for a return through your SSENSE account form or contact Customer Service. It’s also worth noting that the company does not offer exchanges.
It might take SSENSE up to 5 business days to process your refund. Once it’s approved, the company will issue the refund to your original form of payment. Shipping fees are not refundable.
Popular Brands at SSENSE
- Acne Studios
- Alexander McQueen
- Dr. Martens
- Golden Goose
- Alexander Wang
- Dolce & Gabbana
- Jimmy Choo
SSENSE Pros & Cons
- An impressive variety of brands and designers covering various styles, so there’s a suitable option for pretty much any shopper or occasion
- Many of the items presented on the website are cheaper than when buying from other retailers, which means you can save a few bucks
- Regular sales on quality pieces
- International shipping available
- Free standard shipping available for the US and Canada, plus free international shipping on orders that exceed a certain amount
- Free returns for customers located in the US, Canada, and Japan
- No direct exchanges available, you have to return the item and place a new order if you want to exchange something
- Some shoppers note that the company’s customer service quality is disappointing
- Shipping may take longer than expected in some cases
- Some of the items are sent without their original packaging, which may disappoint some users
- Refunds can take a long time to be processed
- There will be a return shipping fee if you aren’t located in Canada, the US, or Japan
- Not too many options for plus-size shoppers
SSENSE Shopping Review
The SSENSE website is extremely stylish, and that’s something that may catch your eye right away. Because the website does not look like your regular retailer’s shopping space, it may seem hard to navigate at first.
Both Menswear and Womenswear include clothing, shoes, handbags, and accessories in an impressive variety of brands and designers.
The number of available items may seem overwhelming at first, but they are relatively easy to navigate using handy filters (by designers, colors, trends, price, and arrival).
As for the Everything Else section, it does not relate to clothing too much but includes a ton of stylish items nonetheless. It combines such categories as Activity (equipment and sports accessories), Technology (home tech, cases and covers, headphones, and speakers), Home (candles, fragrances, stationery, lighting, textiles, tableware, and vases), and Pets (accessories and apparel).
SSENSE Men Clothing
SSENSE carries an impressive variety of trendy pieces for men. The retailer covers all types of styles, including streetwear, formal, elegant, casual, and more.
- Clothing, including blazers, jackets, coats, jeans, pants, shirts, shorts, suits, sweaters, swimwear, tops, underwear, and loungewear.
- Accessories, including belts, suspenders, blankets, eyewear, gloves, hats, jewelry, keychains, pocket squares and tie bars, scarves, socks, tech, ties, umbrellas, wallets, cardholders, and watches.
- Shoes, including boat shoes and moccasins, boots, espadrilles, lace-ups, loafers, sandals, and sneakers.
- Bags, including backpacks, briefcases, duffle bags, messenger bags, pouches and document holders, tote bags, and travel bags.
SSENSE Women Clothing
The Womenswear section on SSENSE has quite a lot to offer. You can find almost an overwhelming amount of trendy pieces that are presented in various styles. There are clothing lines suited for pretty much everything, including casual events, a night out, lounging at home, and more.
Now, just like with men’s clothing, there are four main categories in the Womenswear section:
- Clothing, which includes activewear, dresses, jackets and coats, jeans, jumpsuits, lingerie, pants, shorts, skirts, sweaters, swimwear, and tops.
- Handbags, including backpacks, clutches and pouches, duffle and top handle bags, messenger bags and satchels, shoulder bags, tote bags, and travel bags.
- Shoes, which include boots, flats, heels, sandals, and sneakers.
- Accessories, including bag accessories, belts and suspenders, cosmetic cases, eyewear, fine jewelry, gloves, hats, jewelry, keychains, scarves, socks, towels, umbrellas, wallets, cardholders, and watches.
We believe it’s worth mentioning that since SSENSE offers designer pieces, some of the clothing items do not come in larger sizes. In most cases, the biggest size available is XL (or 14), so if you’re a plus-size person, you might have to spend more time trying to find something suitable on the website.
There are more sizes covered among the pieces by S Max Mara, Stand Studio, Khaite, and a few others.
SSENSE Promotions & Discounts
At the time of writing this review, we couldn’t find any promotions on the SSENSE website. However, there are plenty of items available on sale across all of the categories.
Frequently Asked Questions
Where is SSENSE located?
SSENSE is based in Montreal, Canada. However, the company ships internationally.
When does the SSENSE sale start?
Just like the majority of retailers, SSENSE typically has big sales during the holiday season (Black Friday, Cyber Monday), plus seasonal sales. To keep up with sales, you can follow SSENSE’s social media for timely updates.
How long does SSENSE take to ship?
The company usually takes up to 2 business days to process each order. However, the shipping time will depend on your location and whether it’s peak season or not. Most customers note that SSENSE usually takes around 2-3 days to deliver orders (in some cases, up to 7 days).
Who delivers for SSENSE in the USA?
SSENSE uses USPS, DHL, UPS, and FedEx services for orders within the United States and usually tries to pick the best option depending on the customer’s location.
How to use a coupon code at SSENSE?
To use a coupon code on SSENSE.com, you need to copy the coupon code and enter it in the “Promo Code” box during checkout.
Why Is SSENSE so cheap?
One of the main reasons why SSENSE is so cheap is that the company buys its products from brands all over the Internet. To create competition, many brands lower their prices. This allows SSENSE to offer attractive price tags to their customers as well.
Are SSENSE products authentic?
Yes. The company notes that they receive all their goods directly from designers and brands. Plus, some of the items on their website may also include the designer’s own proof of authenticity (packaging, authenticity cards, etc.).
How to contact SSENSE?
You can contact SSENSE Customer Care via one of the following channels:
Toll Free +1 877 637 6002
English +1 514 600 5818
French +1 514 700 2078