Rating 4.5

Customer Satisfaction: 9.0/10

Category: Clothing & Accessories Stores

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SSENSE Customer Reviews & Ratings

Customers express high satisfaction with SSENSE’s offerings, resulting in an impressive overall rating of 4.5 stars out of 5.

Top Positive Review

“I’ve found Ssense to be my preferred destination for luxury goods. Their competitive pricing and lack of additional duties set them apart. Shipping is efficient, with my orders usually arriving the very next day – a service that is hard to beat.

Their customer service is excellent, always ready to assist with a friendly and prompt response. I’ve purchased several items from them, including a pair of Gucci pants and Dolce&Gabbana jumpsuit, and have always been satisfied with my purchases. Great quality.

Ssense is a brilliant choice for its fair pricing, fast shipping, excellent customer service, and comprehensive product range.”

Top Critical Review

“I was initially excited by their high-end fashion catalog and the seemingly great deals. However, my enthusiasm quickly turned into frustration when they canceled a Marni wallet from my order without clear explanation, citing “shipping difficulties”.

Even more disappointing was the fact that this wallet was no longer available for purchase as it had sold out.

When my order did finally arrive, I discovered damage to the wallet. The return process was complicated, and the absence of an exchange policy didn’t help. Additionally, It had stains and the stitching was off.

To make matters worse, their customer service took three weeks to respond when I raised these issues. Even then, their solution was far from satisfactory – they offered me a 15% discount on my next purchase.

I was left with a poor impression and regret about my decision to purchase from Ssense.”

Key Info

  • Free shipping: Yes. On orders over $100
  • Shipping time: 2-10 days
  • Returns period: 30 days


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