Rating 4.1

Customer Satisfaction: 8.4/10

Category: Face & Body Care Stores

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Is Skinstore a Legit Company?

Skinstore review

Skinstore is a large retailer that has been around for over 24 years. The company covers more than 300 brands and offers an impressive variety of products, including skincare, makeup, bath and body, fragrance, and more. It’s a reputable retailer that works only with quality products to guarantee customer satisfaction.

It’s also worth mentioning that Skinstore has thousands of reviews online and countless happy customers. The company also has over 87K followers on Instagram and more than 55K followers on Facebook. Needless to say, this is a reliable retailer that’s worth trying out.

Skinstore Customer Reviews & Ratings

Skinstore Customer Reviews

Most Skinstore reviews are gathered on TrustPilot. The company has a 4.1-star rating based on over 6,500 customer reports.
There are many happy customers among the reviewers, some of whom have been with Skinstore for years. They appreciate the convenient shopping experience and how the company treats its customers:

“I’ve been shopping at the SkinStore for several years now. They carry a brand I prefer and what I need is always in stock. Their service is fast and efficient. And I always get a freebie just for ordering from them. Couldn’t be happier as a customer” (source)


“I love ordering here and the coupons help tremendously” 

Another thing that makes countless shoppers satisfied is the company’s customer service. Skinstore representatives make sure they do their best in any situation, whether handling regular orders or dealing with issues :

“I have found that it was very easy to interact with customer service via the messages link in your account. An item has not been available so I had to contact them, and they were amazing!”


“I have been buying from Skinstore for many years. Fast shipping and great customer service!”

Of course, things can go wrong sometimes, and that’s how complaints appear among Skinstore reviews. Most of them have to do with occasional delivery issues. Sometimes, the parcels get lost, and sometimes they take longer to arrive than anticipated.

However, shoppers need to remember that delivery companies are responsible for shipping, not Skinstore. Therefore, these issues might not be the retailer’s fault. Additionally, Skinstore always tries to handle such problems in the shoppers’ favor.

Clean Skincare

Clean Skincare

Clean Skincare is a safe, clean line carefully curated by Skinstore. Products in this category do not contain parabens, SLES, SLS, mineral oil, phthalates, formaldehyde, and anything else that can potentially harm customers’ skin or health. Skinstore works with a team of experts in the clean beauty industry to select only the best brands that have a dermatological approach to beauty and skincare.

The Clean Skincare segment includes over 500 items. Shoppers can choose among cleansers, serums, moisturizers, masks, toners, lip products, eye creams, peels, and more. Prices start at $4.99, so there’s certainly a suitable product for every budget.

It’s also worth mentioning that Skinstore makes it extremely easy to navigate through all these products. Customers can use a handy filter and shop based on the skin type, ingredients, area of use, product format (gel, mist, oil, cream, etc.), gender, reviews, routine step (day or night), SPF, and more.

Clean Makeup

Skinstore Makeup

The Clean Makeup section includes safe products suited for all skin types and sensitive users. Skinstore makes sure that this category contains makeup items that do not use parabens, mineral oil, SLS, phthalates, etc.

Shoppers can choose among more than 140 items in the Clean Makeup segment. It includes foundations, bronzers, highlighters, blushers, concealers, contours, eyeshadows, mascaras, lipsticks, and more. Prices start at $6.

And one of the coolest things about Skinstore’s Clean Makeup is that it includes cruelty-free, vegan, and even certified organic products. Therefore, this retailer allows shoppers to make a more conscious choice when purchasing makeup.

Hair Care

Skinstore Hair Care

Skinstore has everything one may need to keep their hair healthy and beautiful. The company makes hair care as easy as ever, offering a wide range of shampoos, conditioners, special treatments, and tools. Prices start at $1.89.

The company covers all types of hair, too: curly, damaged, colored, Afro-Caribbean, frizzy, oily, dry, thick, fine, etc. Therefore, there’s certainly a suitable hair product for pretty much any shopper. This makes Skinstore a one-stop destination for hair care.

It’s also worth mentioning that Skinstore shares helpful tips and info on hair, hairstyles, care products, hair dye, and more.
Plus, Skinstore carries a wide range of popular brands, including The Ordinary, Tangle Teezer, Olaplex, etc.


Skinstore tools

Skinstore can boast of an impressive selection of tools, including skincare, makeup, and hair tools. Shoppers can find anything from makeup brushes to face massagers and curling wands. Overall, shoppers are free to choose among more than 400 items.

The hair tools segment includes everything shoppers might need to forget about going to the salon. The most popular items in this category are Tangle Teezer hair brushes, AireBrush for hairstyling, and straightening irons.

The skincare tools include items that can help customers achieve more targeted skincare. This category covers electric cleansing brushes, face massagers, toning devices, rollers, pore extraction systems, light therapy masks, and more.

And the cosmetic tools by Skinstore serve to help shoppers make their daily makeup routine as effortless as possible. Customers can find a brush for any part of the face, cosmetic bags, sponges, eyelash tools, brush cleansers, and so on.

Bath & Body


Skinstore offers an extensive line of luxurious body and bath products, allowing customers to get all of the items they need in one place. Shoppers can find anything from shower gels and body lotions to exquisite home fragrances and luxurious oils.

The best-sellers in this category include:

  • Deep Sleep Pillow Spray by this works
  • Wellbeing In Your Hands set by ESPA (hand care trio)
  • Mio Smooth Skin Routine Duo (body cream + body brush)
  • Ultimate Bath and Shower Oil Collection by Aromatherapy Associates (a selection of shower oils)
  • So, whether shoppers want to enjoy a spa evening in the comfort of their homes or simply need their regular body care products, Skinstore has got them covered.

Skinstore Shipping Review

Skinstore offers multiple shipping methods, ensuring a smooth shopping experience for all customers. Ground shipping is free for orders over $49. For anything below that sum, shoppers will need to pay $7. Ground shipping typically takes 3-5 business days across the contiguous US and up to 14 days to Alaska and Hawaii.

Skinstore also offers Express shipping ($10) that takes around 2-3 business days. The Premium delivery service costs $20 and usually takes 1-2 working days. The company also has Relaxed shipping, which starts at $7 and takes 7-10 business days. The Relaxed shipping method also includes a 25% discount on the next purchase.

Here’s more great news: Skinstore ships internationally! Prices start at $15 and depend on the shopper’s location. International shipping typically takes around 10-14 business days. Shoppers can check the full pricing list and the available countries on the company’s official website.

Skinstore Return Policy Review

Skinstore customers can return unopened items within 14 days of receipt. Naturally, used products cannot be returned.

Shipping fees are not refundable, plus shoppers will need to pay for return shipping. Skinstore will pay for return shipping if items arrive damaged or when there’s something wrong with the order. Shoppers will need to present photo proof in this case, however.

Refunds are typically issued within 14 business days. To apply for a return, shoppers need to contact customer support via the live chat on the company’s website.

Skinstore Discounts & Coupon Codes

Skinstore offers multiple ways for shoppers to save more.

The company has a huge winter sale with discounts of up to 75%. There are also live offers that constantly change but always have great deals on various products . The company also has multiple coupons with discounts of up to 50%. The full list of fresh coupons is available on Skinstore’s website.

Now, the list of perks doesn’t end there. Skinstore customers can also participate in a Friend Referral program. Shoppers can get $15 for every successful referral (and new customers can enjoy 25% off their first purchase).

Skinstore customers can also benefit from free US shipping on orders over $49 and free beauty consultations.
Additionally, shoppers can get 20% off their next order by signing up to Skinstore’s email list.

Skinstore vs. Dermstore

Skinstore and Dermstore are very similar, as both retailers offer an impressive range of products. Both companies can be a one-stop shopping destination, making online purchases much easier for their customers.

That being said, it’s worth mentioning that Dermstore has slightly more reviews online, making this company more suitable for hesitant shoppers. Additionally, Dermstore gives shoppers more time to return the products they don’t want.

At the same time, Dermstore does not offer international shipping (unlike Skinstore). Additionally, Skinstore can boast of a wider selection of clean skincare and makeup, which can be a real deal-breaker for some shoppers.

Verdict: Is Skinstore Worth the Money?

Skinstore is an online retailer with a great reputation and an impressive range of products. It offers regular deals, customer-friendly shipping and return policies, quality products, and a smooth shopping experience. Therefore, it’s safe to assume that Skinstore is worth the money.


Where is Skinstore located?

Skinstore is headquartered in Hazelwood, MO, USA.

Is Skinstore an authorized dealer?

Yes. Many companies include Skinstore in their lists of authorized dealers.

Who owns Skinstore?

Skinstore is owned by Salu, Inc. (headquartered in Gold River, CA, USA).

Does Skinstore sell fake products?

No. Skinstore is a legitimate retailer that works only with reputable brands and sells real products.


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