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Is Raymour & Flanigan a Legit Company?
Raymour&Flanigan was founded in 1947 (which means they operate 75 years straight!) by brothers Bernard Goldberg & Arnold Goldberg and is headquartered in East Coast, Northeastern US.
Raymour & Flanigan is a quite old and well-known chain that focuses on furniture, mattresses, and decor. They have over 140 offline store locations in the Northeast and offer competitive pricing in the mid-end niche. With so many showrooms on board, they bring the convenience of the quick pickup and in-store experience together with a huge online catalog with thousands of items to choose from.
Raymour & Flanigan has a 4.3 stars rating on Trustpilot, meaning it’s worth consumers’ attention. 100% legit company with lots of experience in business and plenty of happy customers. Is Raymour & Flanigan a safe website? Yes! The company is registered with the BB Bureau – and has an A+ rating. But still, there are many negative customer reviews on Sitejabber; most are dissatisfied with the support service.
Let’s deal!
How Good Is Raymour & Flanigan Furniture?
Raymour & Flanigan offers an extensive selection of products: from the smallest rug for your room to huge sofas, sectionals, and outdoor furniture sets. Having a separate section for Kids products and a separate Outlet section makes this store easy to explore and cover your needs while furniture or decor shopping. Raymour & Flanigan furniture is known for its competitive prices and solid designs. However, there may be less transparency on the sourcing of materials than with higher-end furniture dealers. If you’re looking for well-made furniture at a great price, Raymour & Flanigan is a good option to consider.
Based on customer reviews and their experience, we can say that the furniture from R&F is of high quality, comfortable, and chic: “Raymour & Flanigan Loveseat is top quality and very comfortable. Reclining feature is amazing, as well as the storage console in the middle. This sofa is perfect for any family room or living room. We highly recommend it!”.
Raymour & Flanigan Customer Reviews
Negative Reviews & Complaints
Top points of feedback:
- Delivery cost
- Invalid discount calculation
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Positive Reviews
Top points of feedback:
- Quality of the furniture
- Professionalism of the delivery people
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Raymour & Flanigan Shipping
Raymour & Flanigan’s white-glove delivery service is the perfect way to get your new furniture into your home with ease. Their team will carefully assemble and inspect your order, and then place it exactly where you want it. Plus, their free next-day delivery on all in-stock mattresses and adjustable bases $500 and up makes it easy and convenient to get your new bed set up right away. And because they recycle 100% of their packaging, you can feel good about using their services knowing that you’re helping the environment too.
Raymour & Flanigan’s free shipping is a great perk that makes shopping with them even more convenient. Although shipping times may vary, the cost is always free which makes it easy on the wallet. Plus, they offer assembly services for an additional fee so you can have your new furniture delivered and set up without any hassle.
Raymour & Flanigan Return & Refund Policy
Raymour & Flanigan allows you to cancel your order at any time up to the day of pick-up or delivery and will even try to repair or replace your furniture if it arrives damaged. Additionally, they offer free shipping on many of their products and have a very reasonable restocking fee for items that need to be returned.
You have 72 hours to request a return and as long as the item is in new condition and in the original packaging, you should be refunded (minus a 15% restocking fee). For free shipping items, there is also a 10% restocking fee. Area rug exchanges and returns require a 10% restocking fee. All in all, it’s not the most lenient return policy out there, but it’s not the strictest either. So if you’re considering purchasing from Raymour & Flanigan, just be aware that you may not be able to return or exchange your purchase depending on the item.
Raymour & Flanigan Warranty
If you’re looking for quality furniture that comes with a manufacturer’s warranty, Raymour & Flanigan is a great option. They will replace any damaged pieces of furniture during the specified warranty period, and they offer additional services after the warranty expires. You can be confident that your furniture will be well-taken care of if you choose R&F.
Raymour & Flanigan offers a 45-day mattress comfort guarantee to their customers; this means that if you are not satisfied with your mattress purchase – you have up to 15 days to reselect a new mattress. This is a great return policy for customers who may be unsure about their purchase. Keep in mind that you are responsible for the original delivery fee as well as a delivery fee for the new mattress. Additionally, the box spring will only be replaced if the new mattress is from a different brand.
Raymour & Flanigan Pros & Cons
- Huge selection of products
- Great discounts/sales
- Extensive product details and gallery
- Good delivery options
- They deliver most of their products throughout the Northeast US only
- Returns policy is way too strict
- Their website is really slow, sometimes it gets too overwhelming
Conclusion: Is Raymour & Flanigan Furniture Worth the Money?
Raymour & Flanigan is a great option for those looking for quality furniture with a manufacturer’s warranty. They offer free shipping on many items and have a 45-day mattress comfort guarantee which is great for customers who may be unsure about their purchase.
They have a huge selection of products and their delivery options are good. However, their website can be slow and their return policy is way too strict; they deliver most of their products throughout the Northeast US only. But if you live in that area and are looking for some new furniture, definitely check out R&F!
FAQ
Do I need to sign up to make a purchase?
Yes, you can check out without the need of signing up with this store. Although having an account with Raymour & Flanigan is convenient – they’ll save your shipping information, allow you to throw items into the wishlist, and more.
Can I track my order after the purchase?
Sure, since they use UPS/FedEx for ground delivery.
Do they provide tracking numbers for the shipped packages?
You will be informed about the upcoming delivery and get a tracking number.
What delivery services they use?
They’re delivering using FedEx or UPS Ground.
Do they have location restrictions?
The white-glove, in-home furniture, and mattress delivery service are offered to most zip codes in Connecticut, Delaware, New York, New Jersey, Rhode Island, Massachusetts, and Pennsylvania. They mostly ship and operate in the Northeast USA.
Do they offer gift cards?
You can buy a gift card in the amount of $10-$1500. The card will be mailed to the recipient with a free shipping option.
All gift cards are shipped via USPS.