Pier 1 Ratings
Store Description: Pier 1 is a well-known store in the US and Canada. Their key benefit is their work on bringing the best furniture pieces from different countries to their online and offline stores.
Price range: Middle-end
Telephone: 800-245-4595
Summary
They do offer fair pricing and great return policies.
Having more than 1,000 stores allows them to offer convenient pick-up options and a wide range of available products for customers trying to furnish their place from A to Z.
Overall
User Review
( votes)Pros
- Lots of offline stores
- Good return policies
- Wide range of products available
Cons
- No warranty policy guidelines
- No online chat support
Product range
Pier 1 offers a wide range of indoor and outdoor products. You can furnish your home and adjacent territories of your house. The products include beds, cushions, chairs, tables, curtains, and even candle holders.
What makes this store good
– Extensive product selection
Since Pier 1 brings lots of furniture and interior pieces to their stores from other countries, they do offer a massive selection of products in their stores. You can find anything you may need to make your home a cozy place to live in.
– Great discounts and special offers
They run lots of special offers on a daily basis. Once you open their homepage, you’ll stumble upon decent discounts in every store department you browse. It’s great and helps you save your budget a bit while furnishing your place.
– Lots of offline stores
This is convenient to pick up your purchase after you buy it on the website. Since Pier 1 has lots of stores across the country, it makes it very accessible.
Pricing
Their pricing policy is fair and reasonable; you can find:
- Beds starting with $199
- Chairs starting with $99
- Cushions starting with $22
- Coffee tables starting with $99
- Sofas starting with $179
- Floor lamps starting with $99
Editorial rating
Product quality — 4.5
Pier 1 stores collect the top-notch pieces of furniture and home interior elements across the world to bring them to their US and Canada stores. Their quality control process is very serious, and they don’t deal with overpriced or low-quality items. They work in a middle-end niche of furniture shopping.
Delivery — 4
You can expect your delivery within 3-7 days after the actual purchase. Once your order is shipped, you’ll receive an email with the tracking information.
The shipping calculations will be available during the checkout process. Some additional costs may be applied due to the large-sized products.
Make sure you review their delivery pricing in the shipping section of the Pier 1 website.
Value for money — 5
Depending on the collection you choose and the price range you have set in your budget, you’ll find the prices fair. An average product of Pier 1 store is a good quality item for the money you pay. Considering the fact that they have affordable options for each product category, you can find cheap alternatives for expensive and luxurious furniture pieces.
Website ease of use — 5
The website navigation is plain and simple. You can find most of the promotions, discounts, and links to product collections on the homepage. Most of the store departments offer tasty discounts and other special offers crafter for you.
Product information — 4
An average product on Pier 1 includes all the dimensions and material data in the description. You can also find the assembly instructions and links to interior inspirations that you may find useful after purchasing this product. The information block is not that huge, so sometimes you may not find every smallest detail there, but you can contact the customer service and they’ll help you with that anyway.
Product images — 4
All products on the website include high-quality pictures in the gallery. One of the great features they have is the ability to share your photo of the item with the Pier 1 website users. This user-generated content sometimes makes the galleries super-useful.
Product options — 4.5
Most of the products have several sizing and color options. Some cushions, curtains and other products that include printed pictures are available with a few photos to choose from. Chairs and sofas are offered with a few pattern and color options as well.
The overall product options situation is good; almost all products have a few additional options to choose from.
Support — 4
The store offers phone customer service. Their working hours are:
- Monday-Friday: 7am – 9pm CST
- Saturday: 8am – 9pm CST
- Sunday: 10am – 6pm CST
Unfortunately, their online chat is currently unavailable. You can also send them an email through their Help Center page in you’re not able to give them a call right now.
Offline Stores
Pier 1 has more than 1,000 offline stores across the US and Canada. It’s quite convenient cause you can pick up your order right after the purchase in one of the stores. It will be way faster than using a regular delivery. You can also return your items to one of the offline stores to process the return faster.
You can locate any Pier 1 store close to you using their Store Locator services on the website.
Mobile App
Pier 1 doesn’t have a separate mobile app. However, they offer a mobile-friendly experience on their website so you won’t have any problems shopping with your iOS or Android smartphone.
Warranty — 3
They do not explicitly state anywhere on the website their warranty policies for any product. They do have the returns policy, but they do not have detailed instructions regarding warranty issues. Once you ask them regarding the warranty, they offer you to call their customer service to review your claim.
Returns & Refunds — 5
Once you’ve purchased something on Pier 1, you have 45 days to return your item to any Pier 1 store. All you need is bringing your original purchase receipt and the credit card that you’ve used for the purchase. If you’ve made a purchase using cash, you don’t need to bring the card. That’s how the returns work in the offline stores. You can return both purchased online and offline products to the store for the return process.
In case you want to return an item via regular mail, you’ll have to get a shipping label from the customer service department of Pier 1. The return shipping label cost will be deducted from the refund if it’s not the store associate’s error why you return the item.
If you don’t have the receipt, you can still return the product, just bring your valid ID.
It takes up to 14 business days to process the return shipment.
Country of production
The store collects the best products across the world, and that’s why they’re also referred to as ‘Pier 1 Imports.’ Here you can find different handcrafted goods for your house, and most of them are made in different locations. Highlighting one country of origin for Pier 1 products is hard.
Discounts/coupons — 5
You can find special offers on their front page literally on a daily basis and shop online with a discount in some sections.
Pier 1 also offers the ‘Buy One, Get One’ promotion in some departments like pillows, cushions and other items that you usually get in a set of 2-4. That’s an excellent way to save your budget.
Payment options — 5
The store accepts the most popular credit and debit cards like American Express, MasterCard, Visa, and Discover. They also accept their own ‘Pier 1 Rewards Credit Cards’ as a payment method.
TOTAL SCORE: 4.4
Pier 1 bestsellers
We recommend/not recommend you if
Recommended if
- You’re looking for fair pricing and good quality
- You want to pick up your order in the offline store
- You want to check out the product in the store
- You need a loyal return policy
- You’re looking for tasty discounts and special offers
Not recommended if
- You’re very worried about the warranty issues
- You only prefer furniture manufactured in the US
Is this shop legit?
Pier 1 is not BBB accredited. However, their business is legit and well-known including more than 1,000 offline stores across the country. You can find thousands of reviews and feedback online. This store is safe to shop.
If you are looking for home furnishings, check out our reviews of other popular furniture brands:
FAQ
1Do I need to sign up to make a purchase?
There are several options for Pier 1 customers available: you can either shop online or go to the offline store. In both situations, you won’t need to have an account to deal with the check out process. However, it’s quite convenient to have a website profile since you’ll be able to track your order history.
2Can I track my order after the purchase?
Yes, in the order tracking section.
3Do they provide tracking numbers for the shipped packages?
They do. You can find the tracking number for your order in the ‘Track Your Order’ section of the website.
4What delivery services they use?
You can either use the UPS delivery or order the White Glove In-Home Delivery services.
One of their key benefits is an opportunity to pick up your purchase in one of their offline stores. Since they have a lot of them across the US and Canada, it makes the shopping experience quite convenient.
5Do they have location restrictions?
They work in the USA and Canada.
6Do they offer gift cards?
Yes. Pier 1 offers physical and digital gift cards. You can either order one to your email, or they can mail it to you. The card balance can be checked on the website or via phone call to their support center.
Their gift cards can be redeemed either online or in any of their offline stores in USA and Canada.
The gift cards do not have an expiration date; you can use them any time after purchase.
Customer reviews
credit decrease twice in 1 year
I’ve never had any credit card decrease my credit Limit, the bank they use for there credit cards checked my credit report twice and decreased my credit limit twice but they never lost any money from me or my wife. I don’t do business with companies If they thought I wouldn’t pay my bill then they should have never issued the card to me. beware of the Comenity bank they will check your credit report and if your score goes down a little the they will decrease your credit limit in half the each time I have several other cards in my wallet all in good standing and this happened. I just paid them of and told them to close my account and will never buy anything from pier 1 again.
Did you find this review helpful? Yes No
I ordered 6 salad plates
They sent me 4 salad plates and
2 dinner plates. I already had 8 dinner plates. Now they are close due to Covid 19 so there is no one to speak to, but you can still place orders.
I purchased stools for my kitchen before the virus out break. One stool was damaged, so we were able to exchange it. Since the outbreak 2 of 3 stools have broken from simple everyday use. I understand there are more important issues rt now, i just hope the company will still honor their return policy as I have tried contacting customer service and the call center is closed.
I have a bench from Pier 1 without the hardware to assemble plus no shipping label to return. It’s irresponsible for Pier 1 to still take on line orders, send product promotions and continue to bill without any access to customer service! There are other retail companies that have customer service available during Covid-19. Pier 1 customers should not be responsible for payment for any damaged merchandise or incomplete merchandise!!