Pier 1

Rating 2.8

Customer Satisfaction: 6.8/10

Category: Furniture Stores

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Is Pier 1 a Legit Company?

Pier 1 sofa

Pier 1 was founded in 1962 in San Mateo, California, USA (started as a single store). Today new Pier 1 team is located in Dallas, Texas.

Pier 1 has a consumer rating of 3.33 stars from +111 reviews at Sitejabber and 1.3 stars from +110 reviews at Trustpilot indicating that most customers are generally unsatisfied with their purchases. This is a legitimate company with lots of experience in business, but many buyers are not happy with the return policy and customer service. Anyway, Pier 1 is a safe site to buy from.

How Good Is Pier 1 Furniture?

Pier 1 stores pride themselves on collecting only the best quality pieces of furniture and home interior elements from all over the world to sell in their US/Canada stores. They have a very strict quality control process to ensure that only the highest quality items are sold in their stores, and they refuse to sell any overpriced or low-quality items. Pier 1 occupies a middle-end niche in the furniture shopping market.

Most of the products have several sizing and color options. Some cushions, curtains, and other products that include printed pictures are available with a few photos to choose from. Chairs and sofas are offered with a few pattern and color options as well. The overall product options situation is good; almost all products have a few additional options to choose from.

Based on customer reviews and their experience, we can say that the furniture from Pier 1 is well made, comfortable and provide at a good price: “Love shopping online because I can get free shipping to my local store. If I don’t like an item, they will refund me in-store without a problem. Quality and customer service have been excellent!”, posts one of the buyers.

Pier 1 Customer Reviews

Pier1 Dining table

Negative Reviews & Complaints

Top points of feedback:

  • Some serious customer service issues
  • Complaints about orders being canceled for no apparent reason
  • Items that are still available on their website are often canceled later

“Had several bad experiences with Pier1 recently. I have placed multiple orders online, only to have them canceled later with no explanation. Items are still available on their website, so it seems like there is a major inventory issue; or, they are just canceling orders for no good reason. Either way, it’s very frustrating. Cancellation email contains no explanation or apology, which is even more frustrating. When you call customer service, they just hang up on you! It’s unbelievable. I used to like Pier 1, but now I’m extremely disappointed in their service.”

“If you’re thinking about buying anything from Pier1 – think again. Their customer service is terrible; they seem to be having major inventory issues. I’ve had multiple orders canceled for no apparent reason; their customer service representatives are unhelpful and often just hang up on you. Save yourself the headache and shop somewhere else!”

“Found a desk that I liked at a going-out-of-business furniture store. Looked it up online and found that it was actually cheaper on their website than in the store. This is just another example of how these stores are trying to rip people off. They don’t deserve our business!”

Positive Reviews

Top points of feedback:

  • Сustomers appreciate the good quality items offered at reasonable prices
  • Some customers mention that it is easy to return items if there is a problem
  • Great customer service

“Despite their strange corporate policy, this was a good first-time experience buying online from Pier 1. I would recommend that you be sure of your shipping address before you submit your order, and be aware that returns are not possible after purchase. However, if you are happy with your purchase Pier 1 offers good quality items at reasonable prices.”

“Found a great coffee table that is made out of dark wood – maple. Really sturdy; I’ve only had it for a short while, but it seems to be good quality. COOL! Def recommend! Looks nice.”

“Love shopping at Pier1 because they have great choices and good values. Most of the time, I can find what I’m looking for on sale, which is awesome. Usually, pick up my purchases at the store to save on shipping; returning items is super easy if there’s a problem. Customer service is great, too)”

“Pier1 has come a long way in terms of quality, compared to when it first started. Back then – they were known for being pretty cheap, but these days their prices have gone up along with the quality of their products. I wouldn’t say that their stuff is now the best quality around, but it’s def not bad either.”

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How Long Does Pier 1 Furniture Take to Ship?

Standard charges vary from 4.95 USD for orders up to 15 USD to 24.00 USD & up for orders 200 USD & over. Pier 1 offers Free Shipping on orders over 149 USD and typically ships orders within 5-7 business days. However, due to severely constrained market conditions – delivery times may be delayed for up to two weeks. Customers will be notified of any delays exceeding the 5-7 day timeframe. Note that items ordered together may not arrive in the same box.

What Is Pier 1 Return/Refund Policy?

Pier 1 offers a great return policy that allows customers to return most items for store credit within 30 days. Additionally, Pier 1 will take care of any mistakes with orders or defective/damaged items upon receipt. Shipping charges are non-refundable, however, and some items are final sale and cannot be returned. Overall, Pier 1’s return policy is customer friendly – designed to make sure you’re happy with your purchase.

Pros & Cons

  • Lots of offline stores
  • Good return policies
  • Wide range of products available
  • No warranty policy guidelines
  • No online chat support

Verdict: Is Pier 1 Furniture Worth the Money?


Pier 1 is a great option for those looking for quality furniture and home decor at reasonable prices. With a wide range of products available online and in-store, Pier 1 has something for everyone. Additionally, their return policy is customer-friendly – designed to make sure you’re happy with your purchase.

However, some downsides to Pier 1 include no warranty policy guidelines and no online chat support. Overall, Pier 1 is a great option for those looking to furnish their home on a budget.

Frequently Asked Questions

Do I need to sign up to make a purchase?

There are several options for Pier 1 customers available – you can either shop online or go to the offline store. In both situations, you won’t need to have an account to deal with the check out process. However, it’s quite convenient to have a website profile since you’ll be able to track your order history.

Can I track my order after the purchase?

Yes, in the order tracking section.

Do they provide tracking numbers for the shipped packages?

They do. You can find the tracking number for your order in the ‘Track Your Order’ section of the website.

What delivery services do they use?

You can either use the UPS delivery or order the White Glove In-Home Delivery services; one of their key benefits is an opportunity to pick up your purchase in one of their offline stores. Since they have a lot of them across the US/Canada – it makes the shopping experience quite convenient.

Does Pier 1 have a warranty?

They do not explicitly state anywhere on the website their warranty policies for any product. They do have a returns policy but they do not have detailed instructions regarding warranty issues. Once you ask them regarding the warranty, they offer you to call their customer service to review your claim.

Do they have location restrictions?

They work in the USA and Canada.

How many locations are there in the US?

There are a total of 484 Pier 1 Imports locations in the United States as of September 02, 2022. The state with the most number of Pier 1 Imports locations is Florida, with 58 locations, which is 11% of all Pier 1 Imports locations in America.

Do they have sales & discounts?

They run lots of special offers on a daily basis. Once you open their homepage, you’ll stumble upon decent discounts in every store department you browse. It’s great and helps you save your budget a bit while furnishing your place.

Do they offer gift cards?

Yes. Pier 1 offers physical and digital gift cards. You can either order one to your email, or they can mail it to you. The card balance can be checked on the website or via phone call to their support center.

Their gift cards can be redeemed either online or in any of their offline stores in USA and Canada.

The gift cards do not have an expiration date; you can use them any time after purchase.

What payment methods do they provide?

Pier 1 offers many different payment options to make furniture shopping easy and convenient. Customers can use all major credit and debit cards, as well as PayPal. However, fraud checks may be conducted on orders, which could result in a delay. Overall, Pier 1 makes paying for furniture simple and straightforward.

How to contact Pier 1 customer service?

Email: support@pier1.com

Do they have live chat support?

Unfortunately, their online chat is currently unavailable. You can also send them an email through their Help Center page if you’re not able to give them a call right now.


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