About the Company: Is PartsGeek Legit?
PartsGeek is a popular online auto parts warehouse marketplace that offers the best prices on imported and domestic car parts and accessories. The platform was founded in 2008, and since that time, it has been selling new and refurbished/rebuilt automotive parts of high quality from trusted and certified manufacturers and suppliers.
There are many benefits to online auto parts shopping with PartsGeek:
- convenience and usability of the platform
- affordability of rare auto parts and accessories
- easy to use product catalog
- responsive and expert customer support
- affordable prices
PartsGeek has a great selection of auto parts and accessories like filters, radiators, starters, timing belts, steering pumps, mirrors, brake rotors, and more. All items are made directly by the original equipment manufacturers. Moreover, on the website, you can find parts for many discontinued models.
If you need to buy auto parts online, PartsGeek is a perfect solution, as this marketplace has wholesale pricing, meaning you have an opportunity to save good money on your purchase. Yet, it won’t influence the quality of the item by any chance as the company cares about its reputation and cooperates only with reliable automotive products retailers.
PartsGeek Customer Reviews & Rating
Since PartsGeek has a relatively rich history, it boasts many customer feedback. Thus, currently, the marketplace has almost 156,000 reviews on TrustPilot, with an average rating of 4.1 stars, and 27,116 reviews with a 4.08-star rating on ResellerRatings.
People are satisfied with the quality of items represented on the site, along with the delivery service:
“Fast shipping, was easy to find the correct part. Part showed up well packaged and was what I expected…”
Besides, many customers note the product catalog has all the necessary details about each represented product, making the choosing process easier:
“I like that you have accurate pictures of the parts and a confirmation note under each listing about the particular vehicle model it fits…” (source)
If you have any questions about a specific auto part, you can always contact customer support service, which has already assisted many clients:
“Ordered a part and it arrived in a timely manner. Chat advisors were helpful. I would order from this website again…”
Regarding the PartsGeek cons, some customers left displeased the purchased item was different from the original one:
“Prompt shipment, arrived sooner than promised. Did not get 5 stars because part was not an exact fit. Connecting cable was 2 inches shorter than the original…” (source)
Yet, in this case, you can always return your purchase and refund the money.
PartsGeek Promotions & Discounts
PartsGeek has competitive prices, so you always save on purchases made within this marketplace. However, if you want to get an extra discount, you can check out other platforms to save more money on your purchases. Many online retailers offer coupon codes for shopping on PartsGeek, so you have all chances to save off on your auto parts and accessories.
How Long Does PartsGeek Take to Ship?
The delivery time depends on the customer’s location, but it usually takes 3 to 7 business days on average. Consider some ground orders may take longer than 7 days if it is truck freight orders.
You can also choose overnight and 2-day delivery, but it does not guarantee you get your purchase within two days. That only means that arrangements will be made to ship it out using the 2-day delivery service. Besides, PartsGeek does not ship orders on Saturdays and Sundays.
Where Does PartsGeek Ship From?
PartsGeek’s stock of auto parts and accessories is stored at and shipped from warehouses across the U.S. The company delivers items to the Continental 48 states via ground shipping and Alaska and Hawaii by air freight. However, you can’t order car parts from PartsGeek outside the United States.
PartsGeek Warranty & Return Policy
Most PartsGeek auto parts come with a one-year warranty, but it does not concern wear and tear items. Besides, depending on the type of product you purchased, you may also buy an extended warranty, which allows returning the product if it fails.
To return faulty parts and improperly installed parts, you should fill out the return form and include all the necessary information about your order. PartsGeek processes the return by accepting the part and then forwards it directly to the manufacturer for final approval. Yet, all
return decisions are left up to the particular supplier’s rules and regulations, so PartsGeek can not guarantee you a return if the manufacturer refuses it.
Suppliers do not return the purchased items in the following cases:
- the part has been damaged due to incorrect installation
- the order has missing parts, hardware, or instructions
- the item has been used, installed, or disassembled
Make sure the installation of auto parts is handled by a certified automotive technician to prevent its damage. You should also maintain a copy of the repair order after the repair is completed for your records, in the order, you would need to send it back under the warranty.
If you get a defective part, you will receive a full refund within 14 days or less. Consider all returns should be sent back with a valid RMA number; otherwise, the company won’t send you your money back.
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Where Is PartsGeek Located?
The corporate office of PartsGeek is located in Doylestown, PA.
Why Is PartsGeek So Cheap?
PartsGeek is an online store, which doesn’t require extra overheads and operating expenses like property taxes, utility bills; therefore, it is so cheap.
How to Contact PartsGeek?
You can contact PartsGeek via the phone number during working hours or directly on the site by submitting a support ticket.