Overstock Ratings
Store Name: Overstock
Store Description: Overstock may become your biggest gateway to furniture brands nationwide. As a retailer, they work closely with dozens of major market players and offer a broad selection of home furniture and decor. Being recognized by industry experts as one of the most trustworthy brands on the market, Overstock will be your reliable guide to furniture and home improvement items shopping.
Price range: Affordable; Mid-Range
Telephone: 919-576-9926
Summary
Overstock is a grand internet retailer with a tremendous number of items available for sale in all home decor and improvement categories. You can find furniture, pillows, rugs, dinnerware, outdoor furniture pieces, and even jewelry pieces. Their most significant benefit is the ability to discover liquidation and clearance products. Since they originally started as a store that sells liquidation items, they still have a lot to offer in this niche. Note that they also sell lots of entirely new items. As a retailer they work with lots of big manufacturers.
Overall
User Review
( votes)Pros
- A large number of brands and manufacturers available
- Liquidation and clearance items with better pricing
- Wide range of affordable and mid-range products
Cons
- Big retailers like Overstock may not be able to perform the quality control properly
- They don’t give you to choose the shipping method
Editorial rating
Since Overstock is a retail marketplace where merchants can start selling their products after their application is approved, it depends on the brand you shop. Overstock is quite big, it’s very similar to eBay and Amazon, so it’s complicated to track the quality of every product and perform the quality assurance. Make sure you read reviews about the brands you’re about to shop with and do your research to avoid lousy product quality.
The shipping time frame can vary for the same reason — Overstock is a marketplace with different merchants. Usually, they deliver their products via ground shipping within 3-5 days. However, most oversize products can be handled and shipped up to 1-6 weeks, so make sure you check the shipping details with the merchant during the order.
Overstock is home to many big and affordable brands. To navigate through them and ensure the right choice, you’ve got to pay attention to reviews and customers’ feedback. In general, you’ve got to look for something with a fair price, not a weirdly cheap price. Then you’ll get a good product and a reasonable price.
It’s easy to navigate, it’s very convenient that they stick the header with the product description sections to the top. This way, you can go to the needed section with only one click. However, Overstock has the same problem in UI/UX that any huge marketplace like Amazon — it displays so much info that you can get lost and confused.
They provide a lot of information along with the reviews and popular questions/answers. You can easily navigate to the shipping and handling info or browse the tips/inspiration. Also, many products have more than one language available for the specifications like type, finish, color, etc. It highlights how serious Overstock is as a project.
It depends on the merchant/supplier, but most of the best products have many high-quality images. You can review almost every detail of the product and even discover the blueprint of this particular item.
They’ve made the color/finish option more convenient than an average furniture website. Once you choose the finish, you’ll see the close up of this material on the screen. It’s much easier to understand the texture, colors, etc.
They have a Help Center, and their customer service department has the following working hours:
- Monday – Friday
8:00 AM – 12:00 AM EST - Saturday – Sunday
9:00 AM – 9:00 PM EST
International customers can get customer service on:
- Monday – Friday
8:00 AM – 10:00 PM EST
Please note that their support department is closed on weekends.
Offline Stores
They have an outlet store on 1790 South 4800 West Suite D Salt Lake City, UT 84104.
Mobile App
They have both Android and iOS mobile apps to help the smartphone owners browse Overstock with ease.
The warranty policy varies depending on the brand, product, and how custom it is. However, they also offer the platinum 2-year warranty for all the products in the store, so that you can consider this option too.
Overstock team accepts returns within 30-days of delivery. You should use the original packaging and send the product in a new condition. If the problem was caused by the Overstock error — you’ll get a full refund including the shipping charges.
If you return the product just because you do not like it — the shipping charges won’t be refunded + you’ll have to pay for the return shipping.
If you send back a damaged product, you may get a partial refund.
We have an individual page with Overstock coupons that you can always check for a tasty deal. It’s super-convenient.
They have plenty of options among payment systems. Overstock became the first furniture website to accept Bitcoin by partnering with the Coinbase.
TOTAL SCORE: 4.3
We recommend/not recommend you if
Recommended if
- You want to shop dozens of brands in one place
- You’re looking for liquidation products with discounted prices
- You’re looking for a big and legit shop
Not recommended if
- You want to be in control of your shipping process
- You want more customizable products
- You’re into more luxurious furniture
- You want to be sure the store controls every step of merchants they work with
Customer reviews
Product range
They have so many categories and sub-categories that it may even seem a bit overwhelming for you at first sight. No worries, it’s always great to have an opportunity to choose among thousands of similar products. This way, you’ll be able to find the item of your dreams.
Overstock offers all the traditional furniture types, decor elements, lighting elements, and outdoor units. Additionally, they offer apparel, health & care products, electronics, and even pet supplies. This may be the biggest store you’ll find for home improvement shopping.
What makes this store good
It’s one of the biggest retailers that, basically, help you access the millions of items nationwide. Working with brands from the biggest to smaller ones, Overstock is becoming a unique platform for retail shopping.
Pricing
Since they have many partnerships with furniture brands, you can find both affordable and mid-range items on the website. You can even find a sofa for $275 if you set yourself a goal and scroll the website attentively. They allow you to filter out the cheapest and most expensive deals they have to offer. Among the most popular items, the prices can be broken down into:
- Sofas — starting with $275
- Beds — $120
- Coffee tables — $21
- Chairs — $50
- Rugs — $15
- Sectionals — $316
- Dining Sets — $92
Overstock bestsellers
Is this shop legit?
Overstock is a giant international company that had an IPO. Their stocks are traded daily. It’s a reliable and legit store.
FAQ
1Do I need to sign up to make a purchase?
No, you can check out as a guest without the need of signing up.
2Can I track my order after the purchase?
Yes, you’ll be able to track your order on order tracking page.
3Do they provide tracking numbers for the shipped packages?
They do, you’ll receive an email. Also, it will be available in your account.
4What delivery services they use?
They use UPS, FedEx, and the United States Postal Service (USPS). Freight shipments can be shipped via other freight carriers.
5Do they have location restrictions?
No.
6Do they offer gift cards?
Yes, you can buy a physical gift card or an e-card. The maximum amount is $1000, but you can always check with the customer support for a bigger one.
Using third party sellers without responsibility
DO NOT PURCHASE ANYTHING FROM THIS WEBSITE or you will b e screwed, blued and tattooed. I purchased an icemaker (order 27727862) on 2/18/20 and it arrived on friday 2/21/20. I even purchased their 2yr protection plan. Over the weekend I hooked it up and it was totally unacceptable. Something made a noise so loud I couldn’t keep it in the same room as the TV. On Monday morning 2/24/20 I called Overstock. com and told them about the problem and that I wanted to return it. Case #11146137. It turns out they are selling products for third parties other than themselves. They said they would contact 3rd party. Overstock advertised that all purchases had a 30 day refund which you have to have when you buy online as you don’t have the opportunity to actually see the product. The third party was OneBigOutlet.com out of California, and through Overstock.com told me to send a video to them of the problem and they would decide whether to replace it or fix it. I let overstock.com know that I am not overly tech savy and didn’t know how to send a video let alone send it from telephone to them. I heard nothing more and meanwhile I asked someone for aid in taking the video and sending it to them. On 3/9/20 I called overstock.com and asked what was happening and they said the third party was waiting on the video. I told them that I had to ask someone else to do the video and send it to them and if it didn’t make it through internet it was too late for I had cleaned item and boxed it up for reshipment. Further since I hadn’t heard back for a couple of weeks, I contacted Walmart.com, whom I have dealt with before and trust, and replaced the icemaker. It came two days later and worked perfect, or I would have been without ice that I use daily. Told them I just wanted to return the bad one and just to send me a shipping label. Actually I want to send it to Overstock.com for that is whom I bought it from and not a third party. I have not since heard anything. On 3/18/20 I sent them a msg that I just wanted it returned and my account credited. I have since seen an attorney and was informed that like so man y online websites that overstock looked like a sham seller and he even found in one of my emails from them that in fine print states that “third party sales returns could be different than Overstock’s. He found this on a confirmation from Overstock of my purchase, that was from a third party which I didn’t even know about at purchase.
So here I sit with a unacceptable ice maker, even with the two year warranty, and am out the $107 purchase price,which seems like less than it would cost me to sue. I hope this comment and rating will save many of you from loosing your money also. If anyone else has experienced a similar sham purchase, I would be happy to join in a class action suit against them. It would have to be against Overstock.com as I didn’t deal with the third party until after the purchase.
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Disgusted with Overstock during the pandemic. The only way to contact anyone is through text. I’ve been dealing with this since last Friday, and it’s Wednesday. I was in the que to speak to customer service till 10:00 tonight and at 9:30 I got a text saying they were done for the day and will contact me tomorrow morning. I will never buy from them again. They sent the wrong thing, it’s not even showing up on my account so I can’t even print a return label., but I’ve been charged of course, thorugh Pay Pal. What a crappy company.. Pandemic or no pandemic, this is my last dealing with this company. What company doesn’t have people working from home but does dealings through text? CRAP!~
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Horrible customer service and arrogance toward customers
Cannot get my address correct. I have corrected my address 4 times, I have 4 emails from them confirming. One email took a week to respond. Now I have Customer Service Supervisor Tyler H arguing with me. You can do a lot better than spending any money with people who do not value the customer.
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