OneKingsLane

ONE KINGS LANE

Rating 2.5
2.5/5

Customer Satisfaction: 6.5/10

Category: Furniture Stores

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Contents

Is One Kings Lane a Legit Company?

One Kings Lane Sofa

One Kings Lane was founded in 2009 by Alison Pincus, and Susan Feldman, and is headquartered in San Francisco Bay Area – West Coast, Western US. It’s a Sister-store of the Bed Bath & Beyond.

One Kings Lane has a consumer rating of 3.3 stars from +77 reviews at Trustpilot and 1.5 stars from +333 reviews at Sitejabber indicating that most customers are generally satisfied with their purchases. 100% legitimate company with lots of experience in business, but some buyers are not happy with their delivery process.

This shop brings a high-class customer experience and top-quality furniture pieces. Most of their brands manufacture their products in the USA; While offering a wide range of home interior products selection, they also give you the ability to apply a custom design to their furniture pieces and place custom orders.

Based on customer reviews and their experience, we can say that the furniture from OKL is of great quality, comfortable, and beautiful: “This company knows what they are doing. If you want a quality sofa that will last a lifetime, please listen to me: buy a sofa from this company! You won’t regret it! I have owned numerous premium sofas, chairs, etc. along the years and I know quality. I am so pleased with my purchase!!!! Incredible quality and beautiful!”.

One Kings Lane Customer Reviews

Negative Reviews & Complaints

Top points of feedback:

  • Poor customer service
  • Complaints about the quality of some of the products
“The absolute worst experience with One Kings Lane. Their customer service is atrocious. They do not value their customers at all and do not try to rectify the situation. There was an issue with billing as well which was not addressed on their order status whatsoever and the customer service agent did not acknowledge if was OKL’s vault.”

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“The libby bed, which we waited 2 months for, doesn’t assemble like it shows on the website. The bed is taller than shown, the headboard is unstable. The base is very good. But the headboard ruined it all. Customer service did nothing to rectify the situation – they just gave us a return. So we have wasted enormous amounts of time assembling, disassembling and waiting for this basically unusable bed. These black bars stick up if you assemble as shown on the website”


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Positive Reviews

Top points of feedback:

  • Great deals
  • Stylish and affordable furniture
  • Helpful customer service
“We ordered the large Riviera rug. It was a $750 rug and with the discounts it only cost $360 shipped. What a great deal and great service. They also have hard to find kitchen items that my wife loves.”


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“I am so very pleased to inform everyone that, after a number of emails I was informed by One Kings Lane That they decided to refund my money towards the purchase of the Shannon two-seat sofa! It could not be brought through the doorway and made an exception in my case. I am very grateful that they took the time to read my emails and understood my position.”


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One Kings Lane Shipping

OKL is committed to getting your order to you as soon as possible. To that end, they offer free shipping on thousands of items and have a variety of shipping & handling options for those that don’t ship for free; depending on the items you purchase and where you are located – you may be able to choose from entryway delivery (1 item – 179 USD, 2 items – 229 USD, 3 or more 279 USD), white-glove delivery (1 item – 279 USD, 2 items – 329 USD, 3 or more 379 USD), or standard shipping & handling (from 9.95 USD to 97.95 USD or 10% of merchandise total for orders 1000 USD and over). All orders are processed and shipped out as quickly as possible so that you can enjoy your new purchase as soon as possible.

Customers can expect to receive their furniture orders within two to three weeks after placing their order. Shipping companies will contact customers to schedule a delivery time once the order has shipped; the delivery date should fall within the estimated arrival date range for the item. Customers can check their estimated arrival date by visiting the Order History section in My Account on the One Kings Lane website.

One Kings Lane Return & Refund Policy

Eligible items can be returned within 30 days of delivery, with a 15% return fee (up to $100 per item) for standard FedEx shipments, or a flat $300 per item fee for entryway or white-glove deliveries. Returns are processed within 10-15 business days after the items are received; if an item is damaged/missing/or incorrect – customers are encouraged to contact OKL directly to resolve the issue. Exchanges are not available at this time.

One Kings Lane Warranty

If you’re interested in finding out more information about a product’s warranty the best place to check – is the product description page. If that doesn’t provide the details you’re looking for, you can always contact the store’s customer service for more information. Unfortunately, there isn’t a separate page on the website that provides warranty information.

One Kings Lane Pros & Cons

Pros
  • The balance between affordable furniture and luxurious custom-made home interior pieces
  • Ability to design your furniture in a ‘custom-made’ section
  • They provide interior design assistance and expertise
  • They have an inspirational category with tips for interior design newbies
  • Most of the brands produce their furniture in the U.S.
Cons
  • They only deliver to continental U.S. addresses
  • They do not ship to APO/FPO and P.O. boxes
  • They have a delivery fee policy with a price breakdown for different order amounts. Sometimes your delivery fee may not be very pleasant
  • They may charge restocking fees depending on the form of payment you used

Conclusion: Is One Kings Lane Furniture Worth the Money?

One Kings Lane is a great online furniture store that offers a balance between affordable and luxurious furniture pieces. They also provide interior design assistance and have an inspirational category with tips for interior design newbies. However, they only deliver to continental U.S. addresses and do not ship to APO/FPO or P.O. boxes.

Additionally, they have a delivery fee policy with a price breakdown for different order amounts which may not be very pleasant depending on your order size. Finally, they may charge restocking fees depending on the form of payment you used. Overall, One Kings Lane is a great online furniture store option if you live in the continental U.S. and are looking for high-quality pieces without breaking the bank.

One Kings Lane Bed

FAQ

Do I need to sign up to make a purchase?

No, you can shop as a guest user. However, signing up can help you get the latest discounts and exclusive deals.

Can I track my order after the purchase?

Yes, using the delivery tracking number.

Do they provide tracking numbers for the shipped packages?

Once your order is shipped, you will receive a tracking number and will be able to track your order at any minute.

What delivery services do they use?

Most of their orders are shipped via FedEx. The shipping company may vary depending on the size of the shipment. For example, most of the furniture companies use other third-party delivery services when it comes to freight shipments.

Do they have location restrictions?

They do have restrictions for the entryway and white glove delivery. Unfortunately, these forms of delivery are not available for customers living in Alaska and Hawaii.

They also do not deliver to APO/FPO and P.O. boxes. Also, if you’re living in Puerto Rico and Guam — you won’t be able to get the delivery from One Kings Lane. They only ship their orders to the continental U.S. territories.

Do they offer gift cards?

Yes. You can buy the One Kings Lane E-Gift Card online. It will be delivered to your email immediately. You can choose the amount from $5 to $1,000. Also, you can check the balance of your gift card online. This is very convenient.

Do they charge sales taxes?

They do charge sales taxes for New Jersey and other states with sales taxes.

Reviews

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