ONE KINGS LANE
Rating 2.5
 2.5/5
Customer Satisfaction: 6.5/10
Category: Furniture Stores
Store Description
One Kings Lane is a sister of the Bed Bath & Beyond. Just like it’s sister store, this shop brings a high-class customer experience and top-quality furniture pieces. Most of their brands manufacture their products in the U.S. While offering a wide range of home interior products selection, they also give you an ability to apply a custom design to their furniture pieces and place custom orders. This opportunity is rare among the furniture and home goods stores in the U.S. This sets the One Kings Lane apart from its competitors.
Summary
The One Kings Lane store’s idea is to help you turn your home into the real interior design paradise. They know how to help you feel comfortable at home with the latest home furnishing trends and designs.
Your house should be stylish, and style can be found in the One Kings Lane store.
They have a wide selection of home products: from furniture to the tiniest decor details. You can find vintage furniture and exclusive home goods with reasonable pricing and excellent quality.
One Kings Lane is a place where you can get personal design assistance and buy the most stylish products to make your home cozy and beautiful.
Pros & Cons
Pros
- The balance between affordable furniture and luxurious custom-made home interior pieces
- Ability to design your furniture in a ‘custom-made’ section
- They provide interior design assistance and expertise
- They have an inspirational category with tips for interior design newbies
- Most of the brands produce their furniture in the U.S.
Cons
- They only deliver to continental U.S. addresses
- They do not ship to APO/FPO and P.O. boxes
- They have a delivery fee policy with a price breakdown for different order amounts. Sometimes your delivery fee may not be very pleasant
- They may charge restocking fees depending on the form of payment you used
Rating
Product range
One Kings Lane covers almost every aspect of your life at home. You can buy everything here: from the dining table to the vintage mirror and small decor elements. Their product range is extensive, allowing you to review a lot of options before you go with one. Also, considering their custom-made section, you will be able to give a touch of personal interior design perspective.
What makes this store good
- They have both online and offline stores along with the mobile app
- They cover both mid-end and high-end niches
- You can order custom-designed furniture in the special section
- They have good promotional deals from time to time
- They provide interior design expertise and assistance
- They have a blog with many tips on designing your place in the most sophisticated style
Pricing
One Kings Lane tries to cover both mid-end and high-end niches. You may find furniture and home goods with reasonable pricing in the store as well as custom-made luxurious pieces. As for the pricing in general, here you will find:- Sofas starting from $750
- Beds starting from $450
- Coffee tables starting from $175
- Dining tables starting from $89
- Chairs starting from $138
- Rugs starting from $15
Editorial rating
Product quality – 5Since most of their products are manufactured in the United States, the quality of the products is high. This is not some cheap fake IKEA-doppelganger. They provide you with the products made out of high-end materials.
Delivery – 4.5
One Kings Lane delivers its products nationwide (continental U.S., Alaska, and Hawaii). They do not ship international orders. However, they provide their customers with a list of third-party delivery agencies that their global customers had a successful experience with.
Some of their products have a free delivery option. However, they have a specific pricing policy for the shipping cost. Depending on the order amount, you’ll be charged a different shipping fee.
From $7 and up to $70.
One Kings Lane is a home of many US-based brands. The quality of their products is absolutely great. However, of course, it all depends on the price category that you shop. When we talk about the mid-end and high-end pricing, the price/quality ratio will be excellent. When we consider cheap alternatives (like a big sofa for $740), then this kind of furniture may have minor flaws. But even these affordable options turn to be top-notch made with attention to details.
Website ease of use – 5
The website has a minimalist design. This makes the template very lightweight. Therefore, the website is super-fast, and you can easily shop without any issues. It feels great to shop at the One Kings Lane online store.
Product information – 4
The information is extensive and includes brief descriptions, item dimensions, and customer reviews.
Product images – 5
One Kings Lane provides users with self-explanatory and professionally-made photos of their products. You can easily review all of their products from different angles and make sure you like it before you get it.
Product options – 5
Not all of the products have customization options. However, they compensate this with a separate website page where you can order made-to-order customized products choosing the patterns and materials to your liking. This is a rare feature that most of the stores do not offer.
Support – 5
You can either email them regarding your problem or call their phone support during the regular business hours (Mon – Friday, 9-5)
Offline Stores
They have two offline stores in New York. You can find One Kings Lane in SoHo and Southampton.
Mobile App
They have a very convenient and stylish app for iPhone users.
Warranty — 3.5
If you receive a damaged product, it will be replaced at no cost for you. However, if you want to know more details regarding the warranty for a specific product, you should check the product description page. If this information is not there, you’ll have to get in touch with the store’s customer services. Unfortunately, they don’t provide the warranty information on a separate page of any kind.
Returns & Refunds – 4
Most of the products are returnable and refundable. To process the return, you’ve got to send back your product within 30 days after the product’s delivery. The product should be unused, new, and has the original packaging.There is a specific type of products that are not returnable. These are the ones marked ‘final sale, ’clearance,’ ‘as is’ or ‘made-to-order’’. However, their website also states that you still can contact them regarding the return of the ‘final sale’ product and they’ll try to help you out with that.
Please note that the original shipping charges are non-refundable. The restocking fees can be applied depending on the product’s condition and preferred form of payment.
Eco-friendly
They do not have a separate category for the eco-friendly products. However, you can find some of the eco pieces in their product selection. They also have a few blog posts about going eco-friendly, where they give you a few examples of their eco products.
Country of production
Most of their products are produced in the United States. From Palm Beach to Chicago. However, if you’re not sure whether the US-based brand produces the product you like, you can always check this information on the ‘Brands’ page of the store.
Discounts/coupons – 4
They have a whole special section with the best deals and promotional offers. You can find all of the discounted products in the ‘Sale’ category. They run a different kind of promotions from time to time. From new markdowns to final sales of individual collections.
Payment options — 5
They accept different kind of Credit Cards: Visa, MasterCard, American Express. You can also pay via PayPal, which is excellent. One of the alternative ways to pay for your purchase is the e-gift card.
TOTAL SCORE: 2.5
One Kings Lane bestsellers
- You have a flexible budget
- You need an interior design assistance
- You want to order a customized furniture piece
- You want your furniture to be US-made
- You live in Puerto Rico or Guam
- You want your furniture to be delivered to APO/FPO or P.O. box
- You want free shipping on everything
- You have a shoestring budget for your apartment furnishing
Is this shop legit?
This is a sister website of the Bed Bath & Beyond which we’ve already reviewed. The whole family of these shops is legit and well-known on the furniture and home goods market. You can shop without any fears.
FAQ
1Do I need to sign up to make a purchase?
No, you can shop as a guest user. However, signing up can help you get the latest discounts and exclusive deals.
2Can I track my order after the purchase?
Yes, using the delivery tracking number.
3Do they provide tracking numbers for the shipped packages?
Once your order is shipped, you will receive a tracking number and will be able to track your order at any minute.
4What delivery services they use?
Most of their orders are shipped via FedEx. The shipping company may vary depending on the size of the shipment. For example, most of the furniture companies use other third-party delivery services when it comes to freight shipments.
5Do they have location restrictions?
They do have restrictions for the entryway and white glove delivery. Unfortunately, these forms of delivery are not available for customers living in Alaska and Hawaii.
They also do not deliver to APO/FPO and P.O. boxes. Also, if you’re living in Puerto Rico and Guam — you won’t be able to get the delivery from One Kings Lane. They only ship their orders to the continental U.S. territories.
6Do they offer gift cards?
Yes. You can buy the One Kings Lane E-Gift Card online. It will be delivered to your email immediately. You can choose the amount from $5 to $1,000. Also, you can check the balance of your gift card online. This is very convenient.
7Do they charge sales taxes?
They do charge sales taxes for New Jersey and other states with sales taxes.
Customer reviews
Megan Duff
14:31 14 Sep 20
Echoing that this store is closed–like completely boarded up and closed. I spoke with a service representative who was doubtful if/when it would reopen. Please update this listing!
Rachel Lousteau
20:09 25 Aug 20
Store is closed. Listing needs to be updated.
chizaram chibueze
10:07 28 May 19
Nice collections
Ilan Zabihi
09:43 19 Apr 19
Prime location. Very nice and slick
Chenee Lopez
13:19 04 Apr 19
Beautiful space! First time in the store.
Mr XP
16:22 08 Feb 19
A beautiful store but with very limited models of furniture for customization. No one provided proactive assistance throughout my 15-minute stay there. Store staff only greeted me when I firstly walked in, but did not provide further assistance after I expressed what I was looking for. Had to go upstairs to look for the item I asked for myself. I did not feel be welcomed, so left without asking any questions.
Mr XP
16:22 08 Feb 19
A beautiful store but with very limited models of furniture for customization. No one provided proactive assistance throughout my 15-minute stay there. Store staff only greeted me when I firstly walked in, but did not provide further assistance after I expressed what I was looking for. Had to go upstairs to look for the item I asked for myself. I did not feel be welcomed, so left without asking any questions.
Ana Cris
02:01 14 Dec 18
Amazing store in the heart of Soho. A must see. You will fall in love with this place.
Ana Cris
19:45 13 Nov 18
Amazing store in the heart of Soho. A must see. You will fall in love with this place.
Anna Parkey
19:08 04 Nov 18
An absolutely beautifully curated store
