Mattress FIRM

Mattress Firm

Rating 4.1

Customer Satisfaction: 8.2/10

Category: Shopping

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Is Mattress Firm a Good and Legit Company

Mattress Firm has over 2300+ local stores in the United States (Only the Walmart network is compatible with them), and offers a wide variety of mattresses from top-rated brands like Sealy, Nectar Sleep, Serta, and Tempur-Pedic. Their website has over 7,000,000 monthly visitors online. Mattress Firm was founded in 1986, and since then, it has become the nation’s largest and successful omni-channel mattress specialty retailer. Therefore, there is no doubt that Mattress Firm is a legitimate mattress retailer.

Customers’ Experiences & Complaints

The negative customer reviews mostly talk about long delivery time, Mattress Firm does not meet the stated timelines of delivery. Additionally, their customer service is slow and unable to say exactly when a mattress will be delivered.

Top complaint: “I ordered a mattress and the scheduled delivery time was 7 days. After 2 weeks my mattress still hasn’t been delivered. I spent additional 5 days on the phone with their customer service (always with a different person), constantly asking when my order would be delivered. It wasn’t the best experience for me. Although Mattress Firm has a wide selection of good mattresses, unfortunately, they do not meet the stated delivery time.”

Needless to say, it seems that Mattress Firm doesn’t really care about its online reputation. You will find a lot of negative reviews and low ratings on different platforms, but at the same time, there are positive reviews on Reddit from buyers who cannot understand why there are so many negative reviews about Mattress Firms. Below is an example of such a review:

Top positive review: “Why do people dislike Mattress Firm? Poor customer experience due to sales practices (much better today b/c online retailers are hurting their sales that caused them to file BK) lack of product transparency on specific quality of materials, and perception they have, similar to a car dealer. My buying experience with them was great, and I like Mattress Firm’s return policy and warranty. However, returning my mattress was very difficult as they refused to take back the mattress due to a small stain which I could not see. I eventually had it steam cleaned by company and successfully returned it. (2k mattress). My wife wanted a King, not Queen. I got my refund and went elsewhere.”

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Is Mattress Firm Overpriced?

Mattress Firm typically only sells the big brands, and sometimes their prices may be inflated. Still, it’s easy to negotiate with them for discounts if you’re set on a big brand. Also there are many affordable mattresses on the sales page on their website.

To answer the question of whether mattresses at Mattress Firm are expensive or not, let’s compare their prices with the prices of other stores.

Mattress Firm Prices

Below you can compare Mattress Firm prices with prices on the official websites of mattress manufacturers:

Serta Perfect Sleeper Charlotte 11.5″ Medium Plush Mattress

Price at Mattress Firm: $499
Price at Sleepexperts: $399

Beautyrest Silver BRS900 11.75″ Extra Firm Mattress

Price at Mattress Firm: $699
Price at Beautyrest: $899

Sleepy’s Curve 12″ Plush Memory Foam Mattress

Price at Mattress Firm: $549
Price at Rest & Relax: $1,099

As you can see from the comparison above, Mattress Firm prices are not too bad when compared to other mattress stores.

Is Mattress Firm a Good Place to Buy a Mattress?

The main reason why Mattress Firm is a good place to buy a mattress is its wide selection of popular mattress brands, often at below-market prices. Their salespersons always explain without pushy the difference in the mattresses and how each one compares to another. Finally, Mattress Firm offers competitive discounts and deals on mattresses, so it is always worth asking about these before you commit to buying.

10 Best Mattress Brands at Mattress Firm

By being one of the biggest mattress retailers, Mattress Firm offers a wide selection of mattresses from the best brands in the industry. Take a look at the most popular mattress brands according to consumer searches to get more details about companies represented on the website.

#1 Nectar


With an overall score of 4.3 on Trustpilot, Nectar places No. 1 in our rating. Nectar is one of the best value-for-money memory foam mattresses. Mattress Firm offers their original Nectar mattress and their newer Premier Copper, which comes with extra pressure point relief features. Overall, the Nectar is a comfortable and basic memory-foam mattress at an affordable price.

#2 Serta


Serta is a mattress manufacturer that makes different types of mattresses hybrid, innerspring, and memory foam. These come at varying prices with options to suit your particular needs. Whether you’re a side sleeper or back sufferer looking for comfort through orthopedics while sleeping on your stomach.

3# Purple


Purple mattresses have been specially designed to meet the needs of various types and preferences. It offers 4 different options, all with their unique qualities but equally effective at providing comfort. The All Foam Design makes it durable enough for those who prefer more firm mattresses or need something soft yet supportive on top. However, if you’re looking towards lighter side sleepers then this may not be what’s best suited as there isn’t any flexibility available that would allow you some extra sinkage under pressure.

#4 Sealy


Many customers have reported good things about the Sealy mattresses. The highly-rated item by customers is their Cocoon by Sealy mattress. But with so many styles and models to choose from, we can’t say that each one would be something worth trying out for yourself – it depends on your personal preferences or needs as well what kind of price range you’re looking at when shopping.

5# Beautyrest


Beautyrest mattresses are manufactured by SertaSimmons, who also make the popular mattress called Serta. The company is distinct from its counterparts with their Beautyrest Black luxury series and also more budget Beautyrest Hybrid line.

6# Sleepy’s


If you’re looking for a mattress at an affordable price, Sleepy’s might be your optimal choice. But be sure to test them out before buying though – some customers have found they don’t agree with the firmness of their new mattresses by Sleepy’s.

7# Tulo


Tulo is a new mattress brand from Mattress Firm. Tulo has a 4-star rating on Amazon with good reviews from consumers. The main disadvantage mentioned by some customers was issued regarding firmness and lack of support.

#8 Eclips


If you’re looking for an eco-friendly mattress that will provide excellent comfort and back relief, then look no further than Eclips’ line of mattresses. They feature premium foams, high coil count innerspring units, and breathable Talalay latex. Eclipse offers reasonable prices for the materials they use. However, some customers say about durability problems of Eclipse mattresses.

#9 Tempur-Pedic


Tempur-Pedic mattresses are designed to provide pressure relief and support for individuals who experience discomfort when sleeping on their side. Tempur-Pedic mattresses contain memory foam that was created by NASA. This type of mattresses are ideal for side sleepers looking after sore muscles in wakeful hours or those suffering from chronic back pain.

10# Lull


Lull’s mattresses are designed to provide you with a balanced feel, thanks in part to three polyurethane foam layers that offer pressure relief and support. The medium firm construction will seamlessly adapt your body shape while also providing comfort through its breathable premium gel top layer which transfers heat away from the mattress below.

Frequently Asked Questions

Does Mattress Firm sell bed frames and headboards?

Yes, Mattress Firm does sell bed frames and headboards. They offer different styles and finishes to choose from, all made by trusted brands in the industry.

How much is Mattress Firm delivery cost?

The delivery cost for Mattress Firm is $99.99 if you are not at home during your scheduled delivery window and a redelivery is required. Also up to a $149.99 delivery fee will apply if purchasing an adjustable base during our Free Adjustable Base promotional time period.

Does Mattress Firm deliver the same day?

Yes, Mattress Firm offers same day delivery for customers in their local area. This service is not available on the website, but can be arranged through their local stores.

Does Mattress Firm have mattresses in stock?

Yes, Mattress Firm has a wide variety of mattresses in stock from top brands. You can find great low prices on comfortable mattresses, high quality beds, and accessories at Mattress Firm.

Can you negotiate mattress prices at Mattress Firm?

You can negotiate mattress prices at Mattress Firm. There is often wiggle room in the asking price, so it’s worth trying to haggle for a better deal. You can potentially save up to 50% off the list price.

How much is a queen size mattress at Mattress Firm?

When it comes to queen-size mattresses, prices can vary greatly from one retailer to the next. To answer the question you can compare prices for queen sizes mattresses from different brands at Mattress Firm:
  • Serta Medium Plush Queen Mattress – $499.99
  • Sleepy’s by Sealy Medium Euro Top Queen Mattress – $599.99
  • Beautyrest BR800 Medium Pillow Top Queen Mattress – $609.99

What credit score is needed for Mattress Firm?

The minimum credit score recommended for the Mattress Firm Credit Card is 630.