Lulu & Georgia Ratings
Store Name: Lulu & Georgia
Store Description: Lulu & Georgia is a charming store with lots of exclusive and limited furniture and interior pieces for your home. Their motto is all about making your home just like you imagined on your Pinterest board. With that being said, their inventory usually offers well-designed products with a vintage look and exclusive style you won’t be able to locate anywhere else.
Price range: High-End
Summary
The owners of Lulu & Georgia sent their designers across the world to collect the most exclusive and stylish furniture, accessories and interior design products. They track down the most stylish and hip decor elements and furniture pieces around the world. They offer a wide range of products for your home and promise you a free return for almost any product in their store.
You can shop by room, style or simply review the latest offerings they have. Lulu & Georgia is a very hip store for those who value the style.
Overall
User Review
( votes)Pros
- Stylish products
- Huge selection of interior, furniture and decor pieces
- Fast shopping and check-out process
Cons
- Prices are quite high
- No live support chat or phone number to call regarding your issue
- Not all of the returns are free (some products are excluded)
Editorial rating
TOTAL SCORE: 4.45
The website is very convenient and allows you to find the product you need quite fast. They have lots of categories for the items they sell; they also broke down their collections by the type of room.
Our favorite feature is the ‘quick shop’ button. Whenever you scroll the category page and click on this button near the product you like, you’ll see the product details/images appear and an ‘add to bag’ button. This saves a lot of time. 
We recommend/not recommend you if
Recommended if
- You love exclusive and hip furniture and interior accessories
- You’re ready to pay for more for unusual design and quality
- You want to refresh your home and make it look ‘like your Pinterest board’
Not recommended if
- You’re looking for something affordable or cheap
- You’re not obsessed with trendy and stylish items
Is Lulu & Georgia Furniture Good Quality?
Based on the reviews, the majority of the customers are happy with the quality of the items they have ordered from Lulu & Georgia:
“It was the first time I’ve purchased anything from this company and I was really thrilled with the quality of the piece” (source)
and
“They are beautiful, top quality and exactly as pictured.”
So, it’s safe to say that in most cases, Lulu & Georgia products can boast of top quality, but no customer is 100% insured against defective items or false expectations. But you can rely on the company’s return policy (although not all items are eligible for a refund).
Customer Reviews & Ratings
Lulu & Georgia has plenty of reviews on TrustPilot (1,036, to be exact) and an average rating of 3,2 stars . 57% of users on TurstPilot gave Lulu & Georgia 5 stars and 24% 1 star. Therefore, it’s safe to say there are more happy customers than unsatisfied shoppers in general.
Many positive reviews also note that the shoppers were very satisfied with the quality of the items they have ordered from Lulu & Georgia:
“The pillow is the most well-made and most beautiful pillow I have ever seen” and “Great quality and craftsmanship. I will definitely purchase again from Lulu and Georgia.”
Now, in terms of customer service, the reviews seem to divide into two opposite “teams”. Among the happy comments, there are plenty of comments claiming that the company’s customer service is excellent.
Shoppers note that the company representatives are polite, helpful, and don’t take too much time resolving issues :
“The Hannah Sideboard was delivered damaged. I contacted Lulu and Georgia. Customer service resolved the issue. I was very happy with the follow-up from the customer service. I will order from them again.”
At the same time, shoppers say that the company’s helpline team takes too long to respond to complaints and to process refunds:
“The average return time for email requests they say is 5 buziness days so an entire week. I’ve had to wait 2 weeks for an ‘urgent’ response.”
However, there’s always a possibility that poor customer service is the result of the current tough situation and not the company’s disrespect towards its customers.
Product Range
The Lulu & Georgia product range includes all kind of indoor and outdoor furniture like sofas, beds, tables, chairs, etc. Their collection of rugs is enormous, and they also sell lots of wall art piece and wallpapers for your home.
Basically, you can find anything you may need to refresh your home. Pillows, baskets, dinnerware and other pieces of decor may become the final element in finishing your home interior design process.
Sofas & Sectionals
Lulu & Georgia offers a wide variety of couches on their website. There are more than 90 types of sofas and sectionals (some of which are suited for both indoor and outdoor use) and around 100 sectionals available. They cover different styles, fabrics, and designs, which means there’s likely to be a suitable model for virtually any interior.
Now, as far as the reviews go, most customers are happy with the quality of the sofas and couches they’ve bought from Lulu & Georgia – “I love my new sofa. Quality, color, and style all in one! It’s the perfect fit for a family home.”
A couple of comments mention that the color of the fabric might be a little bit off, but the difference isn’t that drastic in most cases.
Charleston Sofa
The Charleston collection includes both sectionals and sofas. The latter are available in 5 colors, each of which is pretty neutral and would work for almost any living room style. The sofas start at $2,598 and are available in 5 different sizes.
As for the Charleston sectionals, there are 10 options to choose from altogether. They include right- and left-facing designs, all available in 5 color schemes. There are also 5 size variations presented on the Lulu & Georgia website. Sectionals start at $4,698.
Beds
There are more than 70 styles and designs of bed frames available on the company’s website, which is pretty impressive and gives users a lot to choose from. Prices start at $749. You can find various styles and materials, including metal frames, upholstered headboards, natural wood, etc.
Most customers are happy with the quality of Lulu & Georgia beds :
“The bed looks great and feels sturdy”
and
“The bed is beautiful, as pictured. Sturdy and of good quality, no issues in assembly. We are pleased with the purchase thus far.”
However, some shoppers had issues with the assembly (noting that it was a bit challenging), but this aspect would depend on each specific model you order from Lulu & Georgia.
Dining Chairs
Lulu & Georgia carries a wide selection of dining chairs (a bit over 60 models). Prices start at $279. The company offers various styles that could suit different tastes and interiors. There are also outdoor dining chairs available.
Some reviewers complain that they have received their dining chairs damaged, which might be the delivery company’s fault. However, this might also mean that guys at Lulu & Georgia need to start packaging their chairs better.
Lighting
Just like with other categories on the Lulu & Georgia website, the company is pretty “generous” with the variety of its lighting items. You can choose among chandeliers, floor lamps, pendant lights, table lamps, outdoor lighting, and even ceiling fans. Prices start at $18 for light bulbs and $76 for lamps.
It’s safe to say that Lulu & Georgia lighting is not cheap. Naturally, you would expect a more than decent quality for the price. Now, some customers don’t have any complaints quality-wise:
“Lamp is high quality and gorgeous. It was packaged with utmost care. The base is a substantial weight lending to its top quality rating.” (source)
At the same time, some of the shoppers’ expectations weren’t met :
“I was disappointed when I received the lamp. For the price, I was surprised by how cheap it looked. The materials were not long-lasting. I wanted to love it, but I’m sad to say I’m returning it.”
It seems like the quality issues may vary depending on each specific item, so it might be a good idea to check the specifications carefully (and look for sturdier materials such as steel, for example).
Coffee Tables
Lulu & Georgia offers over 70 coffee tables to choose from, with prices starting at $349 (and with the most expensive coffee table being priced at $5,249). The company prefers using natural materials for their coffee tables, so there are plenty of items that have unique wood textures and a one-of-a-kind look.
The overwhelming number of users is happy with the quality of the Lulu & Georgia coffee tables, although some wish the prices were a little bit lower. A few of the customers received their tables damaged, but the company made an exchange.
Pillows
In this category, shoppers are free to choose among throw pillows, indoor and outdoor pillows, lumbar support pillows, and floor pillows. Prices start at $46 for throw pillows, $48 for lumbar pillows, and $58 for those pillows that can be used both indoors and outdoors.
The variety of colors and designs is quite overwhelming, but on the other hand, there’s a perfect style for pretty much any room interior. Plus, you can conveniently sort all of the pillows based on their color or, let’s say, price, which makes shopping much easier.
In terms of quality, the majority of the customers agree that the pillows look (and feel) great in real life:
“The pillow I purchased was gorgeous and exactly as pictured. Fabulous quality too.”
Outdoor Furniture
As far as the outdoor furniture goes, Lulu & Georgia offers pretty much everything you might need for comfortable (and stylish) lounging outside: pillows, rugs, umbrellas, tables, sofas, ottomans, sectionals, stools, outdoor lighting, and accessories.
There are two main sections for the outdoor goods – Dining and Lounge, so it should be easier to shop across the categories according to your current needs.
One of the most popular categories among the customers seems to be the outdoor rugs:
“Outdoor rug looks terrific in our screened-in porch” (source)
and
“Ordered a beautiful outdoor rug from Lulu & Georgia. The rug is perfect and is prettier in person than portrayed on the website.”
Rugs
Good news for those shoppers who love decorating their homes with rugs: Lulu & Georgia offers over 300 options on their website.
Their rugs vary in styles and designs, including runner rugs, vintage models, Moroccan rugs, patterns, neutral tones, various textures, and models suited to be used outdoors as well.
Prices start at $15 for outdoor rug pads and $38 for indoor rugs. Some of the models come in different sizes to suit various room layouts.
As always, the reviews include both happy comments and complaints. Satisfied customers agree that the quality of Lulu & Georgia rugs is more than just acceptable:
“I will be buying more as needed, the quality is 100% great, the colors are on point.”
and
“My rugs were gorgeous! Exactly like pictured! Highly recommend!”
Some also mention a noticeable odor upon arrival, which means you might have to air your rug out before you can start using it.
Lulu & Georgia Promotions & Discounts
The company currently offers a 10% discount for all new customers (first purchase only). There’s also a friend referral program available, through which you can get $50 off on your purchase (after your friend buys from Lulu & Georgia). Plus, your friend will receive a 15% discount on their first purchase.
If you are an interior designer, you can participate in the company’s Designer Program and get increased discounts and special offers during sales. However, you will need to provide resale certificates to prove your eligibility for the program.
Plus, Lulu & Georgia always has plenty of items in the Sale section, where you can take advantage of discounts up to 50%.
Pricing
Their prices cannot be called ‘affordable’, but they are fair considering the exclusiveness of their products. Here is a round-up of the most popular products and their prices:
- Rugs start at $20
- Sofas start at $880
- Beds start at $680
- Coffee tables at $255
- Pillows start at $46
- Desk chairs start at $405
If you are looking for home furnishings, check out our reviews of other popular furniture brands:
FAQ
Does Lulu & Georgia have sales?
Yes, there’s a Sale category on the company’s website where you can always find many discounted items.
Where is Lulu & Georgia furniture made?
The company is based in Los Angeles. However, the Lulu & Georgia website does not specify where their furniture is manufactured.
Where to buy Lulu & Georgia furniture?
You can buy Lulu & Georgia furniture on their official website luluandgeorgia.com. Since this is an e-commerce company, there are no physical Lulu & Georgia stores.
What style is Lulu & Georgia?
The company covers a variety of styles, including contemporary, vintage, rustic, and minimalist.
Where is Lulu & Georgia located?
The company is based in Los Angeles, CA.
Does Lulu & Georgia have a store?
No, Lulu & Georgia is an e-commerce boutique, which means the company sells exclusively online.
Do I need to sign up to make a purchase?
No, you can use the quick-shop feature and check-out as a guest.
Can I track my order after the purchase?
You can enter your order number and your zip code on the website and see the current status of your purchase including the tracking number.
Do they provide tracking numbers for the shipped packages?
Once your item is shipped, you receive an email with the tracking code.
What delivery services they use?
Regular-sized products from Lulu & Georgia are shipped via UPS and FedEx services. Usually, the items are delivered within 3-5 days after the ship date according to these shipping companies.
When you order something big, your purchase will be delivered via freight shipping services, so that the delivery dates may vary. The freight company will contact you directly to schedule a delivery.
Do they have location restrictions?
They only ship to US address, so Canadian and international customers won’t be able to make a purchase.
Do they offer gift cards?
They offer two types of cards: electronic gift card and a paper one that can be sent to you in the envelope. The minimum amount is $25, and the maximum gift card will be $500. If you want to get a larger amount, you can contact their customer service to request a custom one.
I have been waiting for some items since July. I called the store, email, texted and I have not heard anything from them. They said in their answer machine that “they will call you within 5 business days. Well, I have been waiting for two months. I do not recommend buying from this store. When they say they will call you in five business days it means that they will not call you. This store sucks . And so not recommend it at all .
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Oh man had I only read the reviews! I’ve been waiting since Aug 26 for two accent chairs…they sub out to the worst delivery company the takes 3 weeks to schedule, hours of time spend on hold simply to schedule and confirm delivery. Day of delivery, no calls, texts, over 4 hours late and spent another hour on hold with them to find out why my delivery never came. Finally called Lulu and Georgia and they’ll have to call me back tomorrow to see what’s going on, but assured me this was a third party and not the delivery company they like to use. Completely frustrating experience all around with zero respect for my time. Highly do NOT recommend. Haven’t had any problems with other companies.
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I wish I had done more research on this company prior to purchase. I got sold by the slick social marketing and catalogues – also the reviews on their site were glowing so I presumed the quality was good and in line with their premium prices. I only realized later that they are selective about the reviews they post – I submitted ~3 bad to average reviews and none of them were posted. They said that there was a backlog, but I saw that reviews submitted after mine were posted (positive of course). I placed a large order consisting of sofa, lounge chairs, coffee table, dining chairs, rug etc. and was pretty disappointed with the quality across the board. I returned most – which was an expensive exercise. I did keep the dining chairs, and in the first week of using, one of the joints on the leg completely snapped, causing my guest to fall and come very close to a serious injury. I contacted the company about this a week ago (via e-mail as they don’t have a contact number). I haven’t heard back yet – and by the sounds of other customers’ experience, may not hear back for a while. Will not be ordering from here again. Maybe they weren’t this bad previously but since covid, it sounds like their service level has plummeted.
Stay away from Lulu & Georgia. 1) I had to write them to determine the “hardwood” the sideboard I was interested in was made from. They told me mahogany, but wouldn’t that be worth listing on the website? 2) Their sale was a bait and switch. 25% Off of Everything! (asterisk). Neither the asterisk nor the disclaimer discussed the fact that new season items would not be included in the sale. Only that Full-Priced items would be. There was nothing on the Tye page itself stating that it would not be included until a week after contacting them. The “customer support” guy told me that the item wasn’t included, not why, and sent me a screen shot of the web page. Funny thing, that disclaimer blurb in red on the web page wasn’t there when I ordered. 3) As I mentioned, it took a week for any response from the company and it wasn’t helpful or anything. I tried phone calls, chatting, and emails. I never heard from them again until I contacted them today stating that I had called to Refuse Delivery from the carrier, called my credit card company, was going to call Amazon Pay, and would leave web reviews and file a complaint with the BBB. Then I heard from them right away! Actually, from two people. First they were going to do me the “courtesy” of refunding the cost of item and 25% RESTOCKING FEE! The next person jumped on and said that they’d be refunding all shipping, as well. I am afraid to say that I am seeing this shyster-y form of online company more and more. Even Away luggage. Good product, but nearly non-existent customer service! Just search web for the company, Tons of bad reviews for Lulu & Georgia.
Stay away from Lulu & Georgia. I am appalled at this company. I ordered a sofa in July 2020, waited 6 months for my sofa. No updates, no tracking, and no responses to my multiple emails asking for an update. When I started to complain on social media they restricted my comments and deleted them so other users wouldn’t see it. I don’t know how they are still in business. It’s utterly not okay when you are paying so much money for this furniture and have waited so long.
The Lulu and Georgia website is very impressive thus the reason I ordered from them. I quickly discovered that the adage “looks can be deceiving” was most definitely applicable in this case. Apparently, their expertise is limited to design as I would characterize the manner with which they conduct business as arrogant and irresponsible. Perhaps, that is the reason they do not provide a contact number on their website and use an automated email response with no follow up. I thought it was very curious that the charge on my credit card was posted within hours of placing my order clearly demonstrating that profit is a great motivator for them to expedite that process. Likewise, I find it troublesome that there is no way to make products inquires before placing an order as they choose not to answer emails. The customer has no choice but to place the order and incur the hefty S&H charge to possibly find that the items in the order did not work for them. Essentially, they secure their money upfront with the inflated S&H charge and make a feeble attempt to placate the customer by offering free return shipping. Case in point: A S&H charge of $40.00 was applied to my order of two 20×20 and one 16×22 throw pillows; the charge was based on the total cost of the items rather that the traditional by weight. If I kept them, they made $40.00; if I return them under the auspices of their free return offer, I am surmising that the cost to them will be based on weight….the more cost effective option. In conclusion, since I have not even received an order confirmation yet nor any responses to my emails, I have no choice but to pursue other avenues to have my account credited.
I made an order 12/12. Since then, no product or response to my email. This is not an isolated incident. Read your BBB reviews. Upon research, your company is increasingly sounding like a scam. People all over the internet are not getting their orders, refunds, no contact. It is now 1/23. Their Twitter account has even been suspended for some reason.
And
Like others are saying, they disabke the comments on all social media so no other customers can see the reality that this is a company in crisis or just shady.
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Avoid L&G at least for now
I have been waiting for almost a month for a rug that was declared “delivered” by fedex. It wasn’t delivered, my building has cameras. Fedex isn’t helping and L&G customer service is MIA. This has been a stressful situation considering how much their items cost.
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