Lulu and Georgia

LULU and GEORGIA

Rating 3.5
3.5/5

Customer Satisfaction: 7.1/10

Category: Furniture Stores

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Store Description

Lulu & Georgia is a charming store with lots of exclusive and limited furniture and interior pieces for your home. Their motto is all about making your home just like you imagined on your Pinterest board. With that being said, their inventory usually offers well-designed products with a vintage look and exclusive style you won’t be able to locate anywhere else.

Summary

The owners of Lulu & Georgia sent their designers across the world to collect the most exclusive and stylish furniture, accessories and interior design products. They track down the most stylish and hip decor elements and furniture pieces around the world. They offer a wide range of products for your home and promise you a free return for almost any product in their store.

You can shop by room, style or simply review the latest offerings they have. Lulu & Georgia is a very hip store for those who value the style.

Pros & Cons

Pros
  • Stylish products
  • Huge selection of interior, furniture and decor pieces
  • Fast shopping and check-out process
Cons
  • Prices are quite high
  • No live support chat or phone number to call regarding your issue
  • Not all of the returns are free (some products are excluded)

Editorial Rating

Read What Real Buyers Say

TOTAL SCORE: 3.5

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Is Lulu & Georgia Furniture Good Quality?

Based on the reviews, the majority of the customers are happy with the quality of the items they have ordered from Lulu & Georgia:

“It was the first time I’ve purchased anything from this company and I was really thrilled with the quality of the piece” (source)

and

“They are beautiful, top quality and exactly as pictured.”

So, it’s safe to say that in most cases, Lulu & Georgia products can boast of top quality, but no customer is 100% insured against defective items or false expectations. But you can rely on the company’s return policy (although not all items are eligible for a refund).

Customer Reviews & Ratings

Lulu & Georgia has plenty of reviews on TrustPilot (1,036, to be exact) and an average rating of 3,2 stars . 57% of users on TurstPilot gave Lulu & Georgia 5 stars and 24% – 1 star. Therefore, it’s safe to say there are more happy customers than unsatisfied shoppers in general.

Many positive reviews also note that the shoppers were very satisfied with the quality of the items they have ordered from Lulu & Georgia:

“The pillow is the most well-made and most beautiful pillow I have ever seen” and “Great quality and craftsmanship. I will definitely purchase again from Lulu and Georgia.”

Now, in terms of customer service, the reviews seem to divide into two opposite “teams”. Among the happy comments, there are plenty of comments claiming that the company’s customer service is excellent.

Shoppers note that the company representatives are polite, helpful, and don’t take too much time resolving issues :

“The Hannah Sideboard was delivered damaged. I contacted Lulu and Georgia. Customer service resolved the issue. I was very happy with the follow-up from the customer service. I will order from them again.”

At the same time, shoppers say that the company’s helpline team takes too long to respond to complaints and to process refunds:

“The average return time for email requests they say is 5 buziness days – so an entire week. I’ve had to wait 2 weeks for an ‘urgent’ response.”

However, there’s always a possibility that poor customer service is the result of the current tough situation and not the company’s disrespect towards its customers.

Product Range

The Lulu & Georgia product range includes all kind of indoor and outdoor furniture like sofas, beds, tables, chairs, etc. Their collection of rugs is enormous, and they also sell lots of wall art piece and wallpapers for your home.

Basically, you can find anything you may need to refresh your home. Pillows, baskets, dinnerware and other pieces of decor may become the final element in finishing your home interior design process.

Sofas & Sectionals

lulu and georgia sectional review

Lulu & Georgia offers a wide variety of couches on their website. There are more than 90 types of sofas and  sectionals (some of which are suited for both indoor and outdoor use) and around 100 sectionals available. They cover different styles, fabrics, and designs, which means there’s likely to be a suitable model for virtually any interior.

Now, as far as the reviews go, most customers are happy with the quality of the sofas and couches they’ve bought from Lulu & Georgia – “I love my new sofa. Quality, color, and style all in one! It’s the perfect fit for a family home.”

A couple of comments mention that the color of the fabric might be a little bit off, but the difference isn’t that drastic in most cases.

Charleston Sofa

Charleston Sofa review

The Charleston collection includes both sectionals and sofas. The latter are available in 5 colors, each of which is pretty neutral and would work for almost any living room style. The sofas start at $2,598 and are available in 5 different sizes.

As for the Charleston sectionals, there are 10 options to choose from altogether. They include right- and left-facing designs, all available in 5 color schemes. There are also 5 size variations presented on the Lulu & Georgia website. Sectionals start at $4,698.

Beds

Lulu and Georgia Beds

There are more than 70 styles and designs of bed frames available on the company’s website, which is pretty impressive and gives users a lot to choose from. Prices start at $749. You can find various styles and materials, including metal frames, upholstered headboards, natural wood, etc.

Most customers are happy with the quality of Lulu & Georgia beds :

“The bed looks great and feels sturdy”

and

“The bed is beautiful, as pictured. Sturdy and of good quality, no issues in assembly. We are pleased with the purchase thus far.”

However, some shoppers had issues with the assembly (noting that it was a bit challenging), but this aspect would depend on each specific model you order from Lulu & Georgia.

Dining Chairs

Lulu and Georgia dining chairs review

Lulu & Georgia carries a wide selection of dining chairs (a bit over 60 models). Prices start at $279. The company offers various styles that could suit different tastes and interiors. There are also outdoor dining chairs available.

Some reviewers complain that they have received their dining chairs damaged, which might be the delivery company’s fault. However, this might also mean that guys at Lulu & Georgia need to start packaging their chairs better.

Lighting

Lulu and Georgia Lighting

Just like with other categories on the Lulu & Georgia website, the company is pretty “generous” with the variety of its lighting items. You can choose among chandeliers, floor lamps, pendant lights, table lamps, outdoor lighting, and even ceiling fans. Prices start at $18 for light bulbs and $76 for lamps.

It’s safe to say that Lulu & Georgia lighting is not cheap. Naturally, you would expect a more than decent quality for the price. Now, some customers don’t have any complaints quality-wise:

“Lamp is high quality and gorgeous. It was packaged with utmost care. The base is a substantial weight lending to its top quality rating.” (source)

At the same time, some of the shoppers’ expectations weren’t met :

“I was disappointed when I received the lamp. For the price, I was surprised by how cheap it looked. The materials were not long-lasting. I wanted to love it, but I’m sad to say I’m returning it.”

It seems like the quality issues may vary depending on each specific item, so it might be a good idea to check the specifications carefully (and look for sturdier materials such as steel, for example).

Coffee Tables

Lulu and Georgia coffee table review

Lulu & Georgia offers over 70 coffee tables to choose from, with prices starting at $349 (and with the most expensive coffee table being priced at $5,249). The company prefers using natural materials for their coffee tables, so there are plenty of items that have unique wood textures and a one-of-a-kind look.

The overwhelming number of users is happy with the quality of the Lulu & Georgia coffee tables, although some wish the prices were a little bit lower. A few of the customers received their tables damaged, but the company made an exchange.

Pillows

Lulu and Georgia Pillows

In this category, shoppers are free to choose among throw pillows, indoor and outdoor pillows, lumbar support pillows, and floor pillows. Prices start at $46 for throw pillows, $48 for lumbar pillows, and $58 for those pillows that can be used both indoors and outdoors.

The variety of colors and designs is quite overwhelming, but on the other hand, there’s a perfect style for pretty much any room interior. Plus, you can conveniently sort all of the pillows based on their color or, let’s say, price, which makes shopping much easier.

In terms of quality, the majority of the customers agree that the pillows look (and feel) great in real life:

“The pillow I purchased was gorgeous and exactly as pictured. Fabulous quality too.”

Outdoor Furniture

Lulu and Georgia outdoor furniture

As far as the outdoor furniture goes, Lulu & Georgia offers pretty much everything you might need for comfortable (and stylish) lounging outside: pillows, rugs, umbrellas, tables, sofas, ottomans, sectionals, stools, outdoor lighting, and accessories.

There are two main sections for the outdoor goods – Dining and Lounge, so it should be easier to shop across the categories according to your current needs.
One of the most popular categories among the customers seems to be the outdoor rugs:

“Outdoor rug looks terrific in our screened-in porch” (source)

and

“Ordered a beautiful outdoor rug from Lulu & Georgia. The rug is perfect and is prettier in person than portrayed on the website.”

Rugs

Lulu and Georgia rugs review

Good news for those shoppers who love decorating their homes with rugs: Lulu & Georgia offers over 300 options on their website.

Their rugs vary in styles and designs, including runner rugs, vintage models, Moroccan rugs, patterns, neutral tones, various textures, and models suited to be used outdoors as well.

Prices start at $15 for outdoor rug pads and $38 for indoor rugs. Some of the models come in different sizes to suit various room layouts.

As always, the reviews include both happy comments and complaints. Satisfied customers agree that the quality of Lulu & Georgia rugs is more than just acceptable:

“I will be buying more as needed, the quality is 100% great, the colors are on point.”

and

“My rugs were gorgeous! Exactly like pictured! Highly recommend!”

Some also mention a noticeable odor upon arrival, which means you might have to air your rug out before you can start using it.

Lulu & Georgia Promotions & Discounts

The company currently offers a 10% discount for all new customers (first purchase only). There’s also a friend referral program available, through which you can get $50 off on your purchase (after your friend buys from Lulu & Georgia). Plus, your friend will receive a 15% discount on their first purchase.

If you are an interior designer, you can participate in the company’s Designer Program and get increased discounts and special offers during sales. However, you will need to provide resale certificates to prove your eligibility for the program.

Plus, Lulu & Georgia always has plenty of items in the Sale section, where you can take advantage of discounts up to 50%.

Pricing

Their prices cannot be called ‘affordable’, but they are fair considering the exclusiveness of their products. Here is a round-up of the most popular products and their prices:

  • Rugs start at $20
  • Sofas start at $880
  • Beds start at $680
  • Coffee tables at $255
  • Pillows start at $46
  • Desk chairs start at $405

FAQ

Does Lulu & Georgia have sales?

Yes, there’s a Sale category on the company’s website where you can always find many discounted items.

Where is Lulu & Georgia furniture made?

The company is based in Los Angeles. However, the Lulu & Georgia website does not specify where their furniture is manufactured.

Where to buy Lulu & Georgia furniture?

You can buy Lulu & Georgia furniture on their official website luluandgeorgia.com. Since this is an e-commerce company, there are no physical Lulu & Georgia stores.

Where is Lulu & Georgia located?

The company is based in Los Angeles, CA.

Does Lulu & Georgia have a store?

No, Lulu & Georgia is an e-commerce boutique, which means the company sells exclusively online.

Can I track my order after the purchase?

You can enter your order number and your zip code on the website and see the current status of your purchase including the tracking number.

Do they provide tracking numbers for the shipped packages?

Once your item is shipped, you receive an email with the tracking code.

What delivery services they use?

Regular-sized products from Lulu & Georgia are shipped via UPS and FedEx services. Usually, the items are delivered within 3-5 days after the ship date according to these shipping companies.

When you order something big, your purchase will be delivered via freight shipping services, so that the delivery dates may vary. The freight company will contact you directly to schedule a delivery.

Do they have location restrictions?

They only ship to US address, so Canadian and international customers won’t be able to make a purchase.

Do they offer gift cards?

They offer two types of cards: electronic gift card and a paper one that can be sent to you in the envelope. The minimum amount is $25, and the maximum gift card will be $500. If you want to get a larger amount, you can contact their customer service to request a custom one.

Reviews

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