What Is a Lovesac?

Lovesac Review

Lovesac is a furniture company that’s been around for more than 20 years. The founder’s first creation was the Lovesac, an eight-foot-wide foam-filled seat. These days, the company has over 70 retail showrooms across America. It was also named the fastest-growing retailer by Furniture Today in 2017. Some of the Lovesac seats (Moviesacs and Sactionals Seats) can be found in the first rows in movie theaters. The company was featured on Forbes and other media channels.

However, the company makes more than just foam-filled seats. There are also Sactionals that have won countless users over with their impressive customizability. All Lovesac Sactionals can be combined with other of the company’s furniture pieces. They can also be rearranged to fit pretty much any room set-up (or, for example, according to the occasion).

It’s also worth mentioning that since 2019, the company has been using repurposed plastic bottles to make the upholstery fabric of their Sac and Sactionals Inserts. It’s a part of their partnership with Repreve, which is great news for all the eco-conscious consumers out there (and our planet).

Obviously, the Lovesac brand is quite popular, so we are going to take a closer look at what stands behind that popularity in today’s Lovesac review.

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Lovesac Furniture Reviews & Ratings

Lovesac reviews

For the sake of this Lovesac review, we have carefully studied customer comments and complaints to see whether this company is worth your money.

Now, on the Lovesac website, their Sacs have an average rating of 4.6 stars and Sactionals – 4.6 stars.

Most users agree that the furniture feels comfy and sturdy“Soft, comfortable, quality is amazing! This was not our first and won’t be our last purchase!”

Many reviewers also appreciate the customization options Lovesac furniture allows for“I like being able to reconfigure the design to whatever I want” and “Great functional furniture that allows you to easily rearrange the seating set-up.”

As for the Sacs, most customers agree that they are very comfy and suited for prolonged lounging – “The Lovesac giant sac cushion though… it was the comfiest thing ever. We plan on getting two for our media room in the future.”

It’s also worth mentioning that the Lovesac furniture does not work for everyone – “Couch was not as comfortable as I hoped.” Naturally, this aspect is subjective. In other words, you can’t know whether the Lovesac would work for you or not until you test it yourself.

There aren’t enough reviews on Yelp to reach any conclusion. And there are only 4 reviews on TrustPilot, which isn’t enough either. As for Reddit, most users agree that the Lovesac furniture is worth investing in, although some aren’t satisfied with the price and note that some of the Lovesac pieces aren’t comfortable enough to justify their price tag.

Read What Real Buyers Say

Is Lovesac Furniture Good Quality And Worth It?

Lovesac Furniture Review

Just like any other product on the market, Lovesac furniture has both positive and negative reviews. That’s why, before making a purchase, some users wonder whether the company is worth their money and time.

However, based on what we have found out about Lovesac, it’s safe to assume that this furniture brand is worth buying from.

First of all, the number of positive reviews significantly overweighs the number of complaints. And even among the negative reviews, most shoppers note that they simply did not like the feel of Lovesac furniture.

This aspect is completely subjective and doesn’t mean that you won’t like the furniture either.

Additionally, it’s hard not to appreciate the versatility this furniture offers. You can arrange the pieces in pretty much any way you want, which means there’s a perfect configuration for virtually any room set-up.

Plus, you can move the pieces based on your needs (for instance, when you have company over and require more seating space).

On top of that, the company offers an impressive variety of fabrics, colors, and sizes, so the customization options are almost endless. You might also appreciate the fact that all of the covers are removable and machine-washable, which would make cleaning so much easier.

And yes, there are negative comments, but even unhappy customers note that the company is caring and offers quality customer service.

And if you are still feeling doubtful, allow us to make a suggestion: take advantage of the company’s 60-day in-home trial. During those 60 days, you can test how your Lovesac furniture feels and decide whether it satisfies you or not.

If the answer is “no”, you can simply return the furniture and get a full refund. Sounds like a win-win situation, doesn’t it? A word of warning, though: not all Lovesac items are eligible for the 60-day trial. We will discuss this matter below in the Lovesac Return Policy section, so keep reading to learn more.

Lovesac Sactionals & Sofas Review

Lovesac Sactionals Sofas Reviews

The Lovesac Sactionals and Sofas are multi-functional, customizable pieces of furniture that allow users to pick different set-ups and rearrange them post-purchase according to the room layout.

There are 164 custom fabric options (non-returnable) and 164 standard colors and patterns available for the cover. Of course, there are different fabric types, including velvet, leather, tweed, polylinen, and more.

The covers are removable, so they are pretty easy to keep clean. Plus, you can always buy new covers separately if you get tired of your old ones and want to spruce your sofa up a bit.

You can choose among three filling types and levels of support: Standard Foam (a bit on the firmer side), Down Blend (cradling), and Lovesoft (lofty and soft). You might also add drink holders and power hubs for increased convenience.

Needless to say, the sactionals allow for an incredible level of customization. Most users also note that this Lovesac furniture is pretty durable“It’s the easiest couch to move, easiest to clean, and the most durable couch I’ve ever had. It has survived four moves and three puppies.”

However, it’s worth mentioning that sactionals can be quite pricey, especially if you add more pieces or choose extra customization features. For example, you will need to pay more than $2,000 for the smallest set available – 2 seats plus 4 sides.

Lovesac Bean Bag Chairs Review

Lovesac Bean Bag Chairs Reviews

Now, let me warn you right away: the Sac isn’t your regular bean bag chair. The Sacs are filled with Durafoam – a durable and comfortable material that can provide just the right balance of support and cushioning.

One of the coolest things about the Sacs is their removable cover. You can wash yours regularly to prevent dust and bacteria build-up (and to keep your Sac looking fresh and new). Additionally, you can buy new covers separately and change the design of your bean bag chair as many times as you want.

The majority of reviewers agree that the Lovesac Sacs are very comfy and make a great spot for lounging and relaxing – “This is the second one my wife and I have purchased. We gave our first one to our daughter and her family. Super happy with this huge comfy piece for additional seating/lounging in our family room!”

and

“I have chronic pain and can’t usually sit in any one position for any length of time. This is the most comfortable piece of furniture I own. I could sleep all night in this thing… In fact, I have.”

Just like with the Sactionals, not everyone is happy with the price tag (as the cheapest Sac available starts at $600). However, it’s worth saying that this price can be somewhat justified by this product’s quality – “Heavier than you think it will be, but the quality is definitely there.”

There are 6 sizes available, 165 standard colors, and 165 custom covers (which cannot be returned). The sizes include the BigOne, the SuperSac, the MovieSac, the PillowSac, the CitySac, and the GamerSac.

Lovesac Shrink Kits Review

Lovesac Shrink Kits Reviews

Shrink Kits are meant to help you transport your Sac more conveniently. There are kits available for the SuperSac, the BigOne, the PillowSac or the CitySac, and the MovieSac. Each Shrink Kit costs $65 and includes a large duffel bag, 3 plastic bags, and clear instructions on how to compress your Sac (you will require a vacuum for that).

Some reviewers note that the Kit doesn’t always work perfectly – “Once you get past a certain shrink point (about 30-40%), the sac clumps into a tight ball and you can’t reshape it without letting it reinflate. We couldn’t get it small enough to zip, and if you can’t zip it, it just resumes its normal size in about 2 days.”

However, the number of positive reviews is greater, noting that the Shrink Kit is rather easy to use and offers good results in most cases:

“I was super skeptical since the reviews are so bad, but we really didn’t want to have to sell our Lovesacs just because we are moving (moving them at full size is not an option). We bought one and crossed our fingers that it would work out… and it did! We were able to shrink the super sac down small enough we actually put it and the cover for it in the supplied duffel bag. It has been over 2 weeks and the duffel bag has not exploded… lol, so I think we are good to go.”

Lovesac SuperSac Review

Lovesac SuperSac Reviews

The Lovesac SuperSac is around 5’ wide and 3’10” high. It can be a great option for those who want something large and cozy without making it overpower the rest of the furniture and “eat” space in the room.

The SuperSac can even fit more than one person (depending on their size, of course), which also makes it an excellent spot for cuddling. Most users agree that theSuperSac is very comfortable – “It’s like laying in a cloud. We have had a total of five of these and loved every one.”

However, because of its size, the SuperSac can be “a pain to fluff up”. Additionally, it may seem too bulky to some users and might not be suited for smaller living spaces.

The price starts at $1,250 and would depend on the cover type and the accessories that you choose.

Lovesac PillowSac Review

Lovesac PillowSac Reviews

The PillowSac measures 75 x 54 x 54 inches. It is meant to fit two adults in a seated position, although some reviewers note that that’s not always true and would depend on your build. However, what makes the PillowSac special is its convertible design.

You can change it to a peapod shape for extra-comfy lounging, as the Sac will gently hug you all around and kind of cradle you like a soft nest. Alternatively, you can lay it flat for sleep.

This makes the PillowSac an excellent solution for overnight guests and smaller rooms (where you don’t have enough space for a guest bed).

The PillowSac starts at $900 and is available in a variety of cover fabrics and colors.

Lovesac Squattoman Review

Lovesac Squattoman Reviews

The Lovesac Squattoman measures 20 x 20 x 18 inches. This compact piece of furniture would be ideal for smaller rooms when you need to add an extra seat. The Squattoman would also come in handy if your Sactional does not have a footrest.

Starting at $200, the Squattoman comes in more than 160 cover variations, including artificial fur and velvet. Plus, there are custom designs available as well, which offer a wide range of bright colors and patterns.

Despite its compact size, the Squattoman is durable and promises reliability in use“Sturdy! This little ottoman withstands the grandkids using it as a diving board, trampoline, and even roller ball!”

Many users also note that this model is quite versatile – “It works perfectly for resting feet and for sitting on it.”

Lovesac Footsac Blanket Review

Lovesac Footsac Blanket Reviews

What makes the Footsac Blanket stand out from the crowd is the smart foot pocket designed to keep your feet warm and snug. Each blanket measures 50 x 70 inches, with an 18-inch deep foot pocket. The Footsac comes in 7 color and fabric variations and starts at $150.

Now, shoppers agree that this blanket has an extremely convenient design“The foot pockets at the bottom ensure I can pull the blanket up and it won’t slide off my feet.”

The price is the main concern among the reviewers, but it can be justified by this blanket’s smart design and quality.

Lovesac Prices

Lovesac reviews

In this part of our Lovesac review, let’s take a look at the prices of the Lovesac products. After all, the price tag can often be a real deal-breaker, especially for budget shoppers.

Prices of sectionals & sofas

The smallest Lovesac couch available combines 2 seats and 4 sides. It starts at $2,470 (as it’s currently on sale), but the price will depend on the cover type and the filling that you choose. If you are looking for sectionals for kids, there’s a smaller option available – 1 seat + 1 side at $1,000.

You can also buy the covers separately. The side covers start at $100, while the seat covers cost $300 and up.
If you already have a Lovesac couch and want to add extra parts, you can get sectionals separately. For example, the seat inserts start at $700, side insets – $300, and back pillows at $125.

Prices of pillows

To add more color (or comfort), you may also want to consider Lovesac throw pillows. They come in 3 sizes and start at $60 if you get both an insert and a cover, $35 and up for the cover only, and $25 and up for the insert.

Lovesac Return Policy

Lovesac Furniture Reviews

While the company offers free shipping across the US, you will need to pay the return shipping fee yourself. The return window is 60 days, according to Lovesac’s Home Trial conditions. To apply for a return, you need to contact Customer Service. Make sure that you have the original receipt number.

Keep in mind that you can’t return just one component of the furniture from your order. For example, if you were sent a seat insert, a cover, and a back pillow, you can’t return just one of those items. Additionally, custom products, floor models, and sales items are not eligible for a refund.

Lovesac Furniture Promotions & Discounts

Lovesac reviews

The company has a Heroes Discount Program that offers a 30% discount to active or retired U.S. Service Members (or their registered dependents), active first responders, healthcare workers, and teachers.

Additionally, sometimes you can get up to 20% off on Sactionals. There are also plenty of items in the Clearance section available, including Squattomans, throw pillows, the SuperSac, and Sactional pieces.

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Home Reserve vs Lovesac

Home Reserve is also pretty popular, and the company’s approach is very similar to Lovesac. The idea is the same: removable covers and the ability to rearrange the layout of the furniture.

Home Reserve also sells chairs, ottomans, pillows, and loveseats. The main concern among the customers is regarding the frame used for Home Reserve couches and sectionals. Some users note that it’s relatively thin wood that might not hold up that well with time.

However, Home Reserve products are much cheaper and made in the US, which is something Lovesac cannot boast of.

Sectional couch prices (start at)

  • Home Reserve – $1085
  • Lovesac – $2470

Warranty

  • Home Reserve – 10 years on frames
  • Lovesac – Lifetime on Sactionals hard insert pieces

Home trial

  • Home Reserve – 30 days
  • Lovesac – 60 days

Comfy Sack vs Lovesac

Comfy Sac and Lovesac have a similar idea – comfortable lounging with the ability to remove and wash the cover while protecting your sac and keeping it fresh. While both sacs feel quite comfy, they use different types of filling.

The Lovesac uses shredded Durafoam, and Comfy Sacks – Comfy Foam, high-grade polyurethane foam.

Because Comfy Sac specializes in lounge sacs mostly, the company offers a wider variety of options and sizes than Lovesac. It’s also worth mentioning that Comfy Sac products are made in the US.

Sac prices (start at)

  • Comfy Sack – $159
  • Lovesac – $600

Warranty

  • Comfy Sack – 5 years
  • Lovesac – Lifetime on inserts, 3 years on covers

Home trial

  • Comfy Sack – 30 days
  • Lovesac – 60 days

Yogibo vs Lovesac

Yogibo makes versatile sacks, bean bag chairs, pillows, and more accessories all meant to help you feel as comfortable as possible at home (and outdoors).

The company uses fine EPS foam for the filling that feels squishy and conforms to one’s body effectively. However, it’s worth noting that Yogibo products are significantly cheaper than Lovesac items.

Sac prices (start at)

  • Yogibo- $139 (Yogibo Mini)
  • Lovesac – $600

Warranty

  • Yogibo – 1 year on seams and zippers, optional protection plans available for an extra fee
  • Lovesac – Lifetime on inserts, 3 years on covers

Home trial

  • Yogibo – None, but there is a 14-day return window
  • Lovesac – 60 days

Customer Reviews

Travis Holliday
Travis Holliday
01:05 03 Jul 21
i am very unhappy with the shipping of my order (confirmation SA450447). i specifically chose a 'quick ship' fabrication because it could ship within as little as a week, as i was told in the store. here it is a month after i placed my order and i am still waiting on covers for my seats. everything is sitting in my living room assembled. why didn't it all ship together and why is it taking so long when it was supposed to be 'quick ship?' i have already received two separate shipments of multiple boxes - do you know how time consuming it is to open them all, set everything up, break down the boxes, etc etc - all while trying to work from home? you can understand how annoying it is that after two shipments of multiple boxes, i still do not have my seat covers, right? on top of this, i am now getting the bill for a couch that i still cannot use or sit on because the shipment is incomplete.it is not okay to put your customers through this hassle and just expect them to deal with it. please get back with me and let me know what lovesac will do to make this situation right. i was looking forward to an experience that exceeded my expectations. the NYC Flatiron store and the sales associates did exceed my expectations - i had a wonderful sales experience. but the shipping/fulfillment side of the business did not meet my expectations. this is actually a horrible experience and now i am just sorry that I went through all this trouble. i could have already had a couch from another retailer weeks ago and with far less hassle. and i definitely would not have been receiving a bill for a couch i dont yet already have in my possession. i emailed customer service three days ago and received no response. and when i called, the customer service agent didn’t seem to know what was going on. i’m so disappointed.
Marion Saluja
Marion Saluja
00:18 03 Jul 21
Sactional is well made but, it took us 3 days to put 6 sections together. The vertical sides were very painful on our hands to pull the fabric to cover the forms. Then some of the sections were extremely difficult to fit together. We're afraid to separate them now because it was so difficult to get them together. Love the feel and look of the couch but it's versatility is not as easy as was advertised.
Kelly D
Kelly D
15:20 01 Jun 21
Visited Manhattan showroom at 927 Broadway to determine whether I actually wanted to spend so much money on a couch. Had the good luck to be helped by Dianndra. She was super knowledgeable about the products and answered all my questions, made good suggestions for my space and took the time to make sure I had all the information I needed without the slightest bit of pressure or impatience. Spent well over an hour with my friend and I. And by the time we were done, she had decided to purchase a Sac Bundle, and I got the full sactional I was dreaming of for my new apartment! I have yet to have the pleasure of using it there but am certain it will be the best couch I have ever owned after testing it out in the showroom. And after all the pandemic lockdown, it was wonderful to be engaged with in person with such a professional and pleasant person as Dianndra. Well worth the effort. If you are thinking of purchasing one, I highly recommend you check it out here.
Tricia Bassing
Tricia Bassing
22:51 31 May 21
Dee was amazing. Great service - knowledgeable, patient and kind. Looking forward to settling into my Sac!
Ceci Baker
Ceci Baker
12:22 20 Mar 21
This product is phenomenal. Addison and D were truly delightful to design with. The knowledge, the commitment to customer satisfaction, the concern for customer safety in the store, the playfulness, the humor, the flexibility! It was truly a pleasure to meet them and co-create a whole new living room experience fir my apartment.
Eric Intriago
Eric Intriago
00:53 05 Jan 21
Dee was amazing. She was very upfront and descriptive. She knew everything about the product and ran us through every possibility based on our space. Also was super friendly. I’ll be recommending the store to anyone who needs a couch.
Brandon Seils
Brandon Seils
17:55 01 Nov 20
This was a great experience. Tyrell and Terence were excellent. Friendly, funny and super knowledgeable. We went into the store already knowing and interested about the product -- and once we sat on it, we know it was perfect for us. Really great store with great products, I'd recommend checking out Lovesac when you consider your next living room upgrade.

Frequently Asked Questions

How much does Lovesac furniture cost?

The smallest Sactional couch starts at $2,470. It includes 2 seats and 4 sides.

Where to buy Lovesac furniture?

You can buy Lovesac furniture in one of their showrooms or on their official website Lovesac.com. There’s a showroom locator on the website where you can find the closest place to buy Lovesac furniture from (if you want to test and sit on it first). Some Lovesac items are also sold at Costco, Best Buy, and Wayfair.

Why is it called Lovesac?

The name derives from the company’s first design – the Sac.

Who is the owner of Lovesac furniture?

The founder and CEO of the Lovesac company is Shawn Nelson.

What is the Costco Lovesac furniture deal?

For member customers only, the Costco Lovesac deal offers a bundle that includes 4 seats, 5 sides, 2 throw pillows, 2 drink accessories, a FootSac, and a table. The bundle costs $3,400.

Can you buy Lovesac furniture in stores?

Yes, some of Lovesac items are sold at Costco, and Best Buy. You can also check one of the Lovesac showrooms.

How is Lovesac furniture shipped?

All Sac inserts are shipped shrunken in a sturdy nylon duffel. Covers are shipped separately. Sactional seats and sides are shipped in separate boxes in order to maximize shipping efficiency.

How long does it take to get a Lovesac?

In most cases, Lovesac products arrive within 1-4 weeks from the purchase date.

Does Lovesac furniture negotiate?

No, unfortunately. The company does not negotiate the cost of their products.

What is the most durable Lovesac furniture fabric?

Most customers note that Rhinoplush and Corded Velvet feel quite sturdy and hold up very well.

Is Lovesac furniture made in the USA?

Most of Lovesac products are made in China.

What is Lovesac furniture filled with?

The company uses shredded Durafoam, which is squishy to the touch and can pleasantly mold to one’s body.

Can you sleep on a Lovesac?

Yes, if you pick a larger model like the PillowSac (if you lay it flat), the BigOne, the SuperSac, or the MovieSac.

How to Contact Lovesac

You can contact the company via email at [email protected] The company notes that they typically answer within 48-72 hours. You can also turn to phone support – 1-888-636-1223. The phone hours are Mon-Sun, 9 am – 1 am EST.
The company representatives can also be reached via the chat box on their website. The chat hours are Mon-Sun, 9 am – 1 am EST.

Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
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Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
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