lexmod

LexMod

Rating 3.2
3.2/5

Customer Satisfaction: 7.1/10

Category: Furniture Stores

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Contents

Is LexMod a Legit Company?

LexMod Sofa

LexMod was established in 2005 (17 years in business) and headquartered in Hightstown, New Jersey, US.

Lexmod is a reputable store featured in popular magazines. It’s well known among interior designers, big production studios and is frequently used by big companies to furnish their office spaces.

The company is registered with the Better Business Bureau – its rating is D-. Also, Lexmod shop is a verified authorize.net merchant. Therefore, it can be concluded that the website is safe to use and is a legitimate company with lots of experience in the business.

On many well-known platforms, there are no reviews at all or there are few of them. In general, customer feedback seems to be mixed. Some customers have had great experiences shopping at the site, while others have had negative experiences.

How Good Is LexMod Furniture?

LexMod offers a wide range of items with different colors, materials and features applied. It’s quite easy to see the difference between the same products with different finishes since you’re only one click away from the gallery of all available product options.

The quality is good but always depends on the pricing. LexMod offers affordable furniture as well as mid-end products. The cheapest bed will probably last less than a bed with average market pricing – but it doesn’t make the product quality bad.

LexMod furniture is known for being price-effective and modern. They offer a variety of style choices, limited color and fabric varieties, and solid wooden frames. Most customers describe their furniture as sturdy and to picture – with rare complaints about construction.

Based on customer reviews, we can say that the furniture from Lexmod is of high quality, comfy, and beautiful: “My round, tufted, turquoise colored ottoman arrived really quick and I was leafy about ordering online but this product was proof that you can get a beautiful, quality product without paying all the extra expense and overhead of the furniture stores”, posts one of the buyers.

LexMod Customer Reviews

Negative Reviews & Complaints

Top points of feedback:

  • Difficulty returning items
  • Poor customer service
  • Problems with delivery

“We tried to return an item but it was a difficult process. We couldn’t process the return online and then couldn’t reach anyone on the phone. Would be nice to have the option to complete returns online.”

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“Sorry while their furniture might be good (it’s hard to tell when they haven’t delivered it), their CS and delivery are horrible, they don’t communicate when you have questions or issues and are WORSE when a scheduled delivery is canceled costing me $$ waiting around for nothing.”

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Positive Reviews

Top points of feedback:

  • Wide range of products
  • Fast shipping
  • Easy assembly
  • Excellent quality of the furniture for the price point

“I needed a chair for my home office desk which is adjustable from sitting to standing. I wanted a comfortable task type chair that had a modern look and I found it at lexmod.com. It was shipped very quickly and a breeze to assemble. Works perfectly and I love it so much I am going to order another one to use in my recording studio for mya audio mixing desk. Thanks Lexmod!”

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“Our furniture was delivered on time and in perfect shape. I’d definitely order from Lexmod again!”

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“Piece arrived on time, delivered into house, well crated, polite and careful delivery people. Why more can one ask! Los, yes, the besxy, high quality copies of designer goods available. Thanks”

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LexMod Shipping

Most of the products are advertised with a ‘Free Shipping’ option. The products are shipped within 1-3 days; this equals the average handling time on the market – but it doesn’t make it fast also. LexMod offers free shipping on every order with several different shipping options depending on the size and weight of the items being shipped.

Customers can expect to receive tracking information as soon as their purchase leaves the warehouse. Larger items are shipped via professional LTL freight carriers with delivery typically made to the front entrance of the customer’s house or building. Storage charges may apply if an order is requested to be held at the freight company’s facility for an extended period of time.

All orders being delivered to the 48 continental U.S. states are eligible for free drop-off or threshold shipping. For more information on shipping options and rates – visit LexMod’s website or contact customer service.

LexMod Return & Refund Policy

Clients are entitled to a 30-days return option with no restocking fee. If you’re not completely satisfied with the product – you can return it and get a refund or ask for an exchange. However, you’ll have to get a return shipping label and pay for it (in some cases a customer service representative will provide you with one).

The item should be in original condition; otherwise, Lexmod won’t be able to process the return. Please note that all the returns should be authorized by the company representatives. This means that you cannot return an item without notifying Lexmod shop that you’re sending it back.

LexMod Couch

What Payment Methods does LexMod Provide?

Lexmod works with American Express, VISA, MasterCard, Paypal and a Swedish bank called Klarna. Also, this shop offers you an option of monthly payment financing to make buying on Lexmod even more affordable. They have all of the most popular online payment options. This makes the checkout experience easy and fast.

About Prices

Lexmod offers middle market pricing for their furniture and includes cheap options in their selection as well.

For example, you can get yourself a sofa for around $1000, which is regular pricing in the US. However, users of Lexmod can also filter out the couches that are sold for around $500.

Even though the price tag will affect the quality of the end product, it’s good that the store offers a few levels of pricing making product affordable for everyone.

On Lexmod, the price for a:

Sofa — starts from $588
Coffee table — starts from $157
Lounge chair — starts from $207
Armchair — starts from $123
TV stand — starts from $158
Bed — starts from $115
Bed frame — starts from $130
Mattress — starts from $115
Dining table — starts from $162
Chandelier — starts from $108
Computer desk — starts from $110

As you can see, having beds for around $150 among their listings makes these stores a pretty affordable place to buy furniture online.

LexMod Pros & Cons

Pros
  • Affordable pricing for all types of products
  • Great website navigation and product categorization
  • Free shipping
  • Top quality imagery
  • Good payment options (you can split the sum into monthly payments)
Cons
  • Reviews claim that their support is not always that responsive
  • Hard to track the country of production for each product

Verdict: Is LexMod Furniture Worth the Money?

You can find furniture for every room in your house. Lexmod offers a wide range of products for living rooms, dining rooms, and bedrooms. Furniture your workspace or buy outdoor seating and accessories — both options are available on this website. Additionally, you can find different kind of lighting collections to support your interior ensemble.

We think that LexMod is a great place to buy furniture online. The free shipping and return policy is also a great perk. We only wish the shipping was a bit faster.

LexMod Sectional

Frequently Asked Questions

Do I need to sign up to make a purchase?

You are not obligated to create an account on the Lexmod website. You can proceed with the checkout as a guest and enter your delivery information manually.

However, having an account on the website will allow you to avoid entering the same delivery information over and over. So if you plan to be a returning customer, getting yourself an account is a great idea.

Is it secure to enter my payment data on this website?

Yes, the payments are verified and secured by the authorize.net platform. This is the most trustworthy payment system in the United States.

Can I track my order after the purchase?

Yes, you can track your order in the ‘Order Status’ section using your billing last name and order number.

Do they provide tracking numbers for the shipped packages?

Yes, they’ll provide you with the tracking number with the up to date shipment information.

What delivery services do they use?

Lexmod uses FedEx Ground and Threshold (LTL freight delivery).

Do they have location restrictions?

This store ships to all the 48 states of the United States.

Do they offer gift cards?

You can buy a gift card for the Lexmod website in their special section. The smallest amount is $25, and the biggest will be $1000.

How long does LexMod’s warranty last?

One-Year Warranty (except the mattresses).

Reviews

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