LexMod Editorial Rating
Lexmod Logo

Store Name: LexMod

Store Description: Lexmod is a reputable store featured in popular magazines. It’s well known among interior designers, big production studios and is frequently used by big companies to furnish their office spaces.

Price range: affordable

Telephone: 800-768-7750

Summary

The key benefit of this shop is the ‘no-middlemen’ model that allows them to offer reasonable pricing and ensure the delivery of every product directly to you from their own warehouses.

This furniture store offers a wide range of items with different colors, materials and features applied. It’s quite easy to see the difference between the same products with different finish since you’re only one click away from the gallery of all available product options.

Overall
4.6
Sending
User Review
2.44 (25 votes)
Comments Rating 0 (0 reviews)

Pros

  • Affordable pricing for all types of products
  • Great website navigation and product categorization
  • Free shipping
  • Top quality imagery
  • Good payment options (you can split the sum into monthly payments)

Cons

  • Reviews claim that their support is not always that responsive
  • Hard to track the country of production for each product

Editorial rating

Product quality★★★★ (4)
The quality is good but always depends on the pricing. Lexmod offers affordable furniture as well as mid-end products. The cheapest bed will probably last less than a bed with average market pricing, but it doesn’t make the product quality bad.
Delivery★★★★★ (5)
Most of the products are advertised with a ‘Free shipping’ option. The products are shipped within 1-3 days. This equals the average handling time on the market, but it doesn’t make it fast also.
Value for money★★★★★ (5)
The value/price ratio seems reasonable.
Website ease of use★★★★★ (5)
Super easy to shop. The furniture is categorized by rooms, collections, and types. You can either review the latest and hottest collections or just view all the available living room items. Not sure what you’re looking for? Just view all the available products of every category and navigate through top-notch pictures choosing something you like.
Product information★★★★★ (5)
Lexmod offers sufficient information regarding the dimensions, features and assembly instructions. The instructions are usually provided in the form of PDF file with all the necessary drawings and tips. You can also learn more details about the product in the reviews section and in the ‘Questions & Answers’ section.
Product images★★★★★ (5)
Most of the products have more than just one photo. This makes it easy for a customer to review the product from different angles and make sure it’s a good fit for their house. In most cases, every color/finish offered for a specific product includes a separate picture to make sure you see the difference and a color tone. The overall gallery is way better than many websites can offer. It usually offers more pictures than Amazon or other huge marketplace helping you make an informed decision.
Product options★★★★ (4)
The product options mostly include only the color/finish. You won’t be able to get the same sofa but with different materials used. However, you’ll be able to filter out all the sofas by the specific material or color you prefer.
Support★★★★★ (5)
The store offers phone and email customer service. The support department works Mon-Thurs from 9 AM to 6 PM EST. On Fridays, they finish their day by 3:30 PM EST. They also offer the live chat option if you don’t have a chance to call or send an email. Offline Stores Lexmod doesn’t have offline stores. They only have warehouses and an office that manages the orders, returns, and claims. Mobile App Lexmod doesn’t have a mobile app, yet the website design is well-tailored for mobile use. You won’t experience problems browsing the furniture listings on your phone.
Warranty★★★★ (4)
All products, except the mattresses, come with a 1-year warranty against defects.
Returns & Refunds★★★★★ (5)
Clients are entitled to a 30-days return option with no restocking fee. If you’re not completely satisfied with the product, you can return it and get a refund or ask for an exchange. However, you’ll have to get a return shipping label and pay for it (in some cases a customer service representative will provide you with one). The item should be in original condition. Otherwise, Lexmod won’t be able to process the return. Please note that all the returns should be authorized by the company representatives. This means that you cannot return an item without notifying Lexmod shop that you’re sending it back.
Discounts/coupons★★★ (3)
Lexmod also offers membership and special pricing (-15% off) for business owners, designers, and architects shopping for their clients from time to time.
Payment options★★★★★ (5)
Lexmod works with American Express, VISA, MasterCard, Paypal and a Swedish bank called Klarna. Also, this shop offers you an option of monthly payment financing to make buying on Lexmod even more affordable. They have all of the most popular online payment options. This makes the checkout experience easy and fast.

TOTAL SCORE: 4.6

We recommend/not recommend you if

Customer reviews

LexMod
2.7
Based on 21 reviews
Deborah Koch
Deborah Koch
12:05 06 Sep 21
I am very disappointed on the lack of communication. I bought some items a few weeks ago and never received a shipping update about it. I called the store and was told the items shipped on time but now received an email saying one item shipped and the other (most important one) is out of stock for at least another month. I am canceling my order and will be shopping elsewhere.
Lisa McHale
Lisa McHale
21:09 20 Aug 21
Placed an order on 8/13. It is now 8/20. Order has not even been received by Fed Ex. When I emailed lexmod, they told me it had been shipped. When I called lexmod, they told me that it is the fault of FedEx and their tracking system. I do not believe my order has even been shipped. What a complete disappointment. Do not order from this company. Unprofessional, uncooperative.
Renee W
Renee W
03:02 18 Aug 21
Ordered a entertainment center 8/9. No shipping info. Called customer service line when I got no reply to my email inquiry. Was give a fedex receipt number that shows it has been created but never shipped. Online has no records (whether I put in my order info in Check Status or login as a user. What I can find says “Order Unfulfilled”. I have requested my PayPal funds back as shipping is listed as”Shipping (In stock items ship in 5 - 7 Business Days)”. My item shows in stock still as of today. Will not use again and will get a refund. Zero communication on this and very misleading.
Aredia Taylor
Aredia Taylor
09:29 13 Aug 21
I placed an order…easy enough. However, I am unable to track the status of my order. Quite frustrating and scary after reading the other horrible experiences that others have encountered.I was planning on ordering other items to go along with my project. But, will not until I hear something from the company.
Marshall Gibson
Marshall Gibson
06:27 11 Aug 21
The ordering process is easy, but being able to check your order on the site isn't easy. You enter the information and it tells you it isn't valid. Holding out judgement until I receive notice my living set has processed and is being shipped.
Dina Fraenkel
Dina Fraenkel
18:04 02 Aug 21
beautiful website. very easy to shop!
Sms Gold
Sms Gold
13:55 23 Apr 21
order came damaged. Its been 2 weeks and still no response from lexmod on returning item or replacing.
karl shanley
karl shanley
11:12 14 Apr 21
worst customer service , spoke to kevin who was rude and disrecpectful
Elizabeth Osborne
Elizabeth Osborne
21:18 28 Sep 20
ive ordered twice from here. I got a very nice rug, super soft. Definitely five stars. I was happy with that purchase so I bought another rug and sofa. They came at separate times and a little confusion but all in all nice items for the price. I think if you need items at a reasonable price Lexmod has the best selection and prices.
Jessica Genarie
Jessica Genarie
16:38 23 Sep 20
Lexmod is on of my favorite go to furniture companies! They have tons of styles that meet everyone's needs and not to mention the pricing is very reasonable compared to other companies. I've bought a handful of products from Lexmod and have never had an issue with any of them. I would highly recommend this company to anyone! ☺️
Design & Andrew
Design & Andrew
17:59 21 Sep 20
Please please please heed the reviews from prior posters. DO NOT order from here. The customer service is the worst I have ever countered. We placed an order for a client from here on Aug 3rd, the items were in stock. After a month with no word, a partial shipment was made the 1st week in September. I called back inquiring about the rest of the order on Sep 9th and was told the item is now on backorder. 2 weeks later, it is back in stock but will take 3 weeks to ship. Mind you, this is a small writing desk. Each time I call, I am given the runaround. Our client is so frustrated. We will NEVER place an order from them.
Amaury Baez
Amaury Baez
11:53 19 Aug 19
Am Ilyas
Am Ilyas
20:40 18 Jul 19
Edgardo Cruz
Edgardo Cruz
15:48 13 Apr 19
Natanael Ruiz Cuevas
Natanael Ruiz Cuevas
06:07 11 Jan 19

Product range

You can find furniture for every room in your house. Lexmod offers a wide range of products for living rooms, dining rooms, and bedrooms. Furniture your workspace or buy outdoor seating and accessories — both options are available on this website. Additionally, you can find different kind of lighting collections to support your interior ensemble.

Sofas, TV stands, beds, chairs, and even chandeliers — these items are available in different colors and designed to fit different styles.

You’ll find Scandinavian style furniture and classic collections to fit any modern room or house.

Lexmod Furniture

What makes this store good

– Affordability

Every category includes products with affordable pricing making modern furniture available for everyone who wants to refresh the house and save the budget. You can get a bed, armchair, coffee table and a chandelier and spend around $1000-$1200.

– Selection

Even though every category of Lexmod store has around 100+ products, the number of product types is quite big. Offering more than 50 subcategories makes this shop a place where you can get almost everything for home decor and convenient life at home.

– Website navigation

All the products are conveniently categorized; this makes your experience smoother than you may have on Amazon or any other bigger store. Even though the store offers more than 50 types of products, you’ll easily find even the tiniest element of your dream interior.

Pricing

Lexmod offers middle market pricing for their furniture and includes cheap options in their selection as well.

For example, you can get yourself a sofa for around $1000, which is regular pricing in the US. However, users of Lexmod can also filter out the couches that are sold for around $500.

Even though the price tag will affect the quality of the end product, it’s good that the store offers a few levels of pricing making product affordable for everyone.

On Lexmod, the price for a:

  • Sofa — starts from $398
  • Coffee table — starts from $135
  • Lounge chair — starts from $207
  • Armchair — starts from $123
  • TV stand — starts from $139
  • Bed — starts from $115
  • Bed frame — starts from $130
  • Mattress — starts from $115
  • Dining table — starts from $162
  • Chandelier — starts from $108
  • Computer desk — starts from $110

As you can see, having beds for around $150 among their listings makes these stores a pretty affordable place to buy furniture online.

Is this shop legit?

Lexmod shop is a verified authorize.net merchant.

The store is enrolled in SecureTrust’s Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe.

FAQ

1Do I need to sign up to make a purchase?

You are not obligated to create an account on the Lexmod website. You can proceed with the checkout as a guest and enter your delivery information manually.

However, having an account on the website will allow you to avoid entering the same delivery information over and over. So if you plan to be a returning customer, getting yourself an account is a great idea.

2Is it secure to enter my payment data on this website?

Yes, the payments are verified and secured by the authorize.net platform. This is the most trustworthy payment system in the United States.

3Can I track my order after the purchase?

Yes, you can track your order in the ‘Order Status’ section using your billing last name and order number.

4 Do they provide tracking numbers for the shipped packages?

Yes, they’ll provide you with the tracking number with the up to date shipment information.

5What delivery services they use?

Lexmod uses FedEx Ground and Threshold (LTL freight delivery).

6Do they have location restrictions?

This store ships to all the 48 states of the United States.

7Do they offer gift cards?

You can buy a gift card for the Lexmod website in their special section. The smallest amount is $25, and the biggest will be $1000.

About author

Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
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Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
follow me
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