Store Description: Meet La-Z-Boy – the US furniture manufacturer that serves the market for more than 70 years now. Since they focus their work on furniture only, you will find their product range and quality surprisingly good. Read our full store review to find out what’s it like to shop with La-Z-Boy and what are the pros/cons of dealing with this reputable store.
Price range: Mid-End
Summary
La-Z-Boy is the US manufacturer that focuses on the indoor, outdoor, residential and office furniture to help you complement your interior. They have hundreds of stores, showrooms, and galleries that you can visit. Basically, you’re looking at the mid-end niche brand that can help you find high-quality furniture pieces that’s not luxuriously expensive and not too cheap.
They offer a great price/value ratio, but their returns and shipping policies may seem a bit off. In our review, we focused on the pros and cons of this store, provided you with an extensive list of features that La-Z-Boy can offer and our final score will help you determine whether you should or should not deal with them after all.
Overall
4.5
Sending
User Review
3.1
(67 votes)
Comments Rating2
(4 reviews)
Pros
Hundreds of the offline store locations
Manufactured in the USA
Plenty of customization and upgrade options
Great customer service and help center section
Cons
Really slow delivery
Not all of you will find pricing good
Their returns policy is quite challenging
Their website works slow sometimes, not well-optimized
They are manufacturing top-notch products and they have a proven track record of being one of the best American furniture producers. You can always count on getting a high-quality item that will serve you more than just one or two years.
Delivery – ★★★★ (4)
Their delivery options include shipping using domestic shipping companies or home delivery from their local store. In general, we believe they ship too long. Delivery is estimated at 8-10 weeks but will vary based on location and inventory.
The shipping price varies depending on how far you live from their offline store or warehouse.
Value for money – ★★★★★ (5)
Some of their products may seem pricey, but it’s always fair. La-Z-Boy can be considered a mid-end niche, but getting a good sofa for $900 is quite great these days, so the value/money ratio is just great.
Website ease of use – ★★★ (4)
The website itself has a simple design and it’s easy to navigate. The only problem is that sometimes it may work slow due to a large number of pictures loading at the same time. So browsing their catalog can be a bit challenging.
Product information – ★★★★ (4)
It would be fair to hope that they will provide plenty of characteristics since they are the manufacturers of their own products. Unfortunately, they only provide dimensions for their sofas and almost nothing else. That’s not good enough.
Product images – ★★★★★ (4)
Most of their products do not have the photos showcasing how their furniture looks inside the house. It’s crucial to see a few interior examples, so we believe it might be a problem for some of their clients.
But the photos they have are high-quality though.
Product options – ★★★★ (5)
Since they’re not just a retailer, but a real manufacturer of their own goods — you have many options to customize your products before you check out. You can choose colors, fabrics and even order custom upgrades for the furniture you like.
The furniture options are truly rich and can help you pick just what you need.
Support – ★★★★ (5)
They have a very extensive customer service section where you can find FAQ, customer care videos, their contacts, policies, warranty info, and other useful links. You can either send them an email or call them. They have 3 different numbers available: General inquiries, office furniture, outdoor furniture. Just pick the one you need to get in touch with and you’re good to go.
Offline Stores
They have approximately 340 La-Z-Boy Furniture Galleries stores and over 560 Comfort Studio locations where you can see, test and buy their products.
Mobile App
They do not have mobile apps. You can find a La-Z-Boy app in the AppStore, but make sure you understand that it’s not the working one. It’s an old one with a few catalogs and no current information available.
They have separate terms and conditions for the returns of each product type. When we talk about the residential upholstered furniture — you only have 3 days for the return and you’ll have to pay the restocking fee minus the shipping costs.
Mattresses can be returned within 100 days after your purchase and you will get a full refund plus pre-paid shipping label.
You will have 30 days to process a return for the office and outdoor furniture. Make sure that all of the products have the original packaging and are in good condition before you start the return process.
Discounts/coupons – ★★★★★ (5)
They constantly run promotions and offer discounted deals for a variety of product categories. You can always find something with a tasty discount.
Payment options – ★★★★ (5)
They accept American Express, Visa and MasterCard credit cards. Unfortunately, they do not work with PayPal or AmazonPay.
However, they have a great feature that most of the furniture stores do not offer. Once you go to the checkout, you will see that you only pay half upfront. This is called a deposit. The other half of your final price will be charged from your credit card upon your product arrival. It’s really convenient and fair.
Bryan was incredibly helpful in helping us select a sofa and glider/recliner chair. He guided us to fabrics and materials that would stand up to our big...
Sunita was very courteous and professional when she helped me purchase my lift chair. She informed me ahead of time of any delays and my fabric selection...
We’ve purchased most of our furniture from Lazy Boy over many years, because it’s the most comfortable and durable. Additionally, the sofas, chairs, and now end tables, are beautiful. They fit in to our home decor perfectly and I know they’ll last a long time.
Bryan did a fantastic job showing us the different sleeper sofas and explaining the differences between all the options. Very patient as we explored all of...
The store was having a renovation sale. I wanted a sleeper sofa. Esther Freeman asked if she could help me. She showed me the sofa I wanted to look at and then spent time selecting fabric for sofa and pillows. Esther was helpful, patient and informative. The store had all their items placed to easily look at. I've been happy with La-Z-Boy products in the past. This was a very pleasant and positive experience.
We have been shopping at La-Z-Boy in Mission Valley for many years and always buy our recliners there. Our most recent experience was over the 2021 Memorial Day weekend. The prices were unbeatable for the quality of the products, and Esther, our salesperson, and Roger, the store manager, went above and beyond for us to accommodate our needs. Jenna, the design consultant manager was also helpful. We have always had a good experience at La-Z-Boy and appreciate the good service we receive at the Mission Valley store.
Esther was great! Very patient and did an OUTSTANDING job helping me find what I was looking for. I am 100% satisfied. If I know anyone else who needs furniture I am sending them to her! Christopher was very nice personable and knowledgeable as well. They also kept me smiling 😄
I had the most pleasant and rewarding experience working with designer Julie Watros to come up with my dream living room floor plan. With her decades of...
Everyone with whom we dealt was extremely attentive andhelpful in assisting us with selecting a chair. Sara, whomade the difficult task of choosing a chair and fabric soseamless, hung in there with us as we changed our mindon a couple of occasions. Many thanks to her and theleather expert at our Mission Valley location. So gladwe chose Lazy Boy!!
I am so pleased that my search for a new sofa/loveseat started and ended with La-Z-Boy. I met Brian H. the Store Manager! Wow! He knows his stuff, very...
We visited on 05/08/21 and were helped by Christopher. We had a fantastic experience. He was knowledgable and had great suggestions on style and colors. We were able to eliminate a lot of deciding factors quickly under us guidiance and expertise. He was personable and very friendly which made us comfortable to change our mind and ask for different options. He helped us really get the 2 recliner chairs we both love and will cherish forever. Will definitely recommend to anyone who loves great quality furniture and an amazing shopping experience.
My wife and I were shopping for a recliner that doesn't look like a recliner. We needed both good form and function.Lilly was a very patient and pleasant...
Joe was incredibly helpful in the purchase of our couch. We were unsuccessful at several stores beforehand and ready to call it quits. Other than the quick availability of the couch, Joe’s customer service was a driving factor for our purchase. His demeanor was refreshing, polite and not pushy.
We are very satisfied with the personalized service from Jenna and Sara at the La-Z-Boy showroom in Mission Valley. The ladies were friendly, knowledgeable, helpful and patient. They worked well together to answer all our questions including follow-up on specific and important details.
First time visiting Lazy Boy Furniture and was greeted by Joseph goes by “Jo”. He walked us through selection, configuration, drew up my design that I was having a hard time verbalizing. I saw a 2-D demonstration of my design and was able to try out our couches that were on the floor for display. Such a amazing experience! Told him we couldn’t run our credit because we are buying a home and he let us put a down payment to reserve the couches. We are over the moon thrilled with their customer service! We definitely will be coming back.
Bryan was very professional and accommodating. Guests and staff the store were following facemask protocol and social distancing. There is a nice selection...
The sales agent who assisted us (Joe) was friendly and personable and also very knowledgeable about the furniture options and inventory. He was not at all pushy and gave us plenty of room to explore the store and try various sofas and chairs. When I relayed what I was looking for he immediately knew what options were available, and was able to provide a quote in just a few minutes. I am a picky shopper and an even pickier when it comes to sales/service and I was more than satisfied with the quality of both the furniture and customer service I received. I can’t wait for my new beautiful sofa to arrive!
I went to the Blossom Hill location and was just looking. I was greeted promptly but was left alone to just browse. Upon finding the perfect chair and...
Bryan Hernandez, the store manager greeted us and spent a lot of time with us with honest and informative tips, so instead of waiting, we took advantage of...
Several people quickly offered to assist me. Fadia ultimately helped me with leather choices and wrote up an estimate. It would have been a 5 star experience, but not pleased with paying in full for an item that may take 6 months to deliver. Would definitely recommend this retailer. Very pleased with selection and staff at this location.
We absolutely love our new furniture. Jenna was extremely pleasant to work with. Her design suggestions were fantastic and we would recommend her to anyone.
We worked with store manager Bryan and really appreciated his laid back, not pushy style. Bryan listened to what we wanted, talked us through our options,...
I have always had excellent service from La-Z Boy stores from the sales people to the guys who deliver the furniture . Everything is done professionally and I have always been pleased with the quality. My recliner came two months early, which I was thrilled. The 2 men that delivered it came when they said and were polite and professional.
I was looking for a lift Recliner for my mom. I went to Living Spaces as it was on my way to Lazy Boy, It was almost impossible to find someone to help me,...
Excellent customer service. Quality products and a good price. Very friendly staff at the Mission Valley location. We purchased a sofa, two chairs, two end tables and an ottoman and couldn’t be happier. 5*****
This review is for the store and staff, not the Lazboy product as I have not received my delivery yet (a few months away, being built in the USA).The...
I brought a power leather sofa at La-Z-Boy Mission Valley San Diego CA. The one that I wanted was not in stock, it had to be order and built at the factory. The estimated delivery date was around Thanksgiving. The sofa was actually delivered well before Thanksgiving which was just fantastic so that it can be used by Thanksgiving. The leather is just fantastic, the movement of the sofa different positions is excellent and adjustment is excellent. It is a first class sofa with quality leather and well build. La-Z-Boy Mission Valley store text me on the progress of my sofa being built at the factory. Everything was first class from the day I step into the store to the delivery of the sofa. Well done. Thank you La-Z-Boy for treating your customer first class all the way from the sale to the delivery of the sofa.
This was such a nice experience. I went in to buy a chair and ended up getting a recliner sofa also. The salesman, Roger, was so nice and helpful but didn’t apply any pressure to buy. He answered and researched all my questions and gave me plenty of time to look around. Overall a great experience.
The sales person was Ester. She was veryPatient and helpful. We bought a large sectional so for us to get the configuration and price that was in our budget took a lot of patience and juggling of numbers. Once we figured out the sectional we went to the interior decorator and she had a computer program that put our sectional in the room we planned. We were there for a total of 3 hours trying to get the perfect sectional, which we did. Only drawback is we have to wait 4-6 months to get. COVID did not help this process.
Roger Myers was my sales person at the Mission Valley La-zy-boy store. He was great! He is very knowledgeable about all their products and is happy to answer questions. He let me take my time and did not push me, which I really appreciated as I hate hard salespeople. He even told me where I could go to try out a chair that they did not have in their inventory. Very happy with my experience.
What a great experience I had shopping for a sofa sleeper and ottoman. Roger was my salesman and he understood my style and what I was looking for right from the beginning. I needed my sofa right away and Roger helped me find one that was on its way from the manufacturer. I also found a really cool ottoman that has a serving tray built-in! That’s going to take a little longer but the sofa will be here in a couple of weeks. The show room is beautiful, clean and a has great variety of sofas, sectionals, tables and of course the La-Z-Boy chairs.I applied and was approved for financing. So when I pay off this purchase in 12 months, I will be back for a sectional!
Great service and experience with Jean. I felt like I was working with an old friend. She was so knowledgeable and helpful in getting us what we needed. She let us know upfront that some peices might be a 5 month turn around and worked to find us something that would come in sooner. We found the sectional we loved, and she was just as excited as we were when the delivery time was shorter. We would definitely return for future furniture needs.
Customer service was on point! They have a huge selection of products and their free interior design consultation is excellent. I would definitely recommend la-Z- boy!
Found the perfect sofa we were looking for. Our sales person Nancy was super helpful, listened to our needs, and showed us a sofa that met our criteria....
We did a lot of research on sofas and love seats and La-Z-Boy's Duo collection was a standout. We visited the Steven's Creek gallery to get a tangible view,...
I had a personal appointment just by myself due to COVID-19. I felt very comfortable being in the store and being able to see the various sofas and try them out. Jenna, the designer, was knowledgeable and helpful without being pushy, a trait some salespeople use that I do not like. She had all the answers to my questions, and we were able to find a model and fabric that I liked. I was in and out of the store in about half an hour, feeling confident in my choice, and excited for my new sofa, which is a large purchase one does not make often in life. It was obvious to me that La-Z-Boy has a well deserved reputation for quality.
It’s was an awesome experience! Franklin made my wife and I feel like family. I would highly recommend this place to anyone looking for new furniture. This is our second purchase at this store and I know we’ll be back if we need a third.
Our salesperson, Sara, was personable, patient, and very knowledgeable about what we were needing. She went out of her way to make sure we were completely satisfied. We are so excited about getting our 2 reclining couches.
Good experience shopping. Purchased the sofa recliner and loveseat recliner both in the fabric we wanted. Appreciated the 25% anniversary sale. Had 2 associates help us out - they did a good job explaining things. However, was surprised to learn that special sale pricing on select displays only applied when you purchased the display item exactly the way it is presented. In other words, we were unpleasantly surprised that changing the fabric meant no special sale (though the anniversary 25% off still applied compared to the expected 40% off sale). Not the fault of associates. They did good but think LazBoy SHOULD DISCLOSE this on the special sale sign.
Franklin was amazing! We came in looking for a recliner that we could take home with us that day (clearance) and of course, we had several preferences on size, color and material. Franklin immediately greeted us and listened to our list of wants. Without hesitation, he searched all of the stores in SD county for a recliner that matched our specifications. With Franklin’s guidance, we ultimately found the perfect recliner there in the Mission Valley store and could not be happier! Franklin was attentive, professional, kind and very helpful. We will definitely seek Franklin out for our future purchases and highly recommend him and La-Z-Boy Mission Valley for their high quality furniture and superb customer service!
Sara G. was the girl who helped us pick out a sofa, and 2 recliners. My husband has to use oxygen therefore cant move fast. Sara was very patient with him while being professional & knowledgeable. She wore a mask the whole time. Looking Forward to our purchase arriving next month. I would recommend La-z-Boy Mission Valley as a place to go. Store has large selection to choose from.
Fantastic experience from start to finish! We were greeted right away by Jenna who was so warm & welcoming. She helped us find out perfect match quickly, gave us the full run down on protection plans, & offered 2 different delivery options so we could get part of our order right away. She was professional & timely which was so appreciated with a newborn in tow! Store location was clean & had many options on the floor.
We came in here this last Sunday and walked out super happy! Customer Service: We received great Customer Service from Joanne. She was so helpful and...
It was a great experience Sarah greeted us and was very knowledgeable and helpful. She understood that I needed a chair that fit my body type not just anybody's. I'd recommend Sarah and the whole crew at Lazy Boy San Diego to anybody.
They give a small discount for yelp reviews and we had an alright experience. Many items are very pricey although we were expecting this for hopefully...
Caveat: this is response to a text request from La-z-bo to fill out a review. I have not received my order yet, rather just placed it over the phone yesterday after an in-store visit last Saturday. I want to thank Roger, the store manager, for answering my call yesterday and patiently taking my order for the sofa my wife I decided to purchase after visiting the store. Roger was extremely helpful in going over the color options and the warranty for the couch I wanted. Definitely no upselling, which I really appreciated it. It felt more like talking to someone who already had the same couch in his own living room. Roger really worked hard to identify the saleswoman who assisted us during our original store visit; we finally figured out who it was. I felt good that Roger was looking out for his employees, and felt he was doing the same with me as a customer on the phone. I did end up purchasing the five year warranty, which added 15% to the sale price of the couch. First extended warranty I have ever purchased, but likely the best investment given our active kids.
I went to look for a recliner for my parents and left empty handed that day but with all the information for the specific recliner I wanted. I called back the next day and over the phone they were able to assist me in ordering two recliners! They were extremely helpful and polite and accommodating. I also appreciated very much the military discount, thank you guys for not having me drive down to the store to place my order and for being so attentive!
What a great experience shopping at La-Z-Boy! Even during the pandemic. Roger was the soul of help and cooperation throughout my shopping trip for a new recliner. He answered my questions and let me make my own decision. No hard sell! I love the new chair too; it's perfect for me. Thank you La-Z-Boy... and Roger!
Found my dream chair rocker power recliner and heat and massage remote control with so soft and strudy farbic with 1USB outlet 5 courls to close from for got to take pic of it they having 30% off entire store till June 1st 2020they have mask gloves clorex wipes to for now days life
Found my dream chair rocker power recliner and heat and massage remote control with so soft and strudy farbic with 1USB outlet 5 courls to close from for got to take pic of it they having 30% off entire store till June 1st 2020they have mask gloves clorex wipes to for now days life
The store is clean and well set up for social distancing. The staff was very friendly and helpful. La-Z-Boy furniture is of the best quality and is very customizable. We highly recommend them.
Rodger was great. He answered all my questions and showed me a bunch of options. I went for a famous La-Z-Boy recliner and wasn’t disappointed. Rodger even set me up with a couch in leather to go with my chair.
Found exactly what we were looking for. Great selection and we know from past purchases that They have top quality furniture. Didn’t hesitate to make this purchase.
I had a very nice experience with my visit to your Mission Valley store. Charlie was very helpful. And I was able to order my wonderful custom made La-Z-Boy chair. There was a great sale on too! It was an extremely good value! Thank you
Feel fortunate Robin Lewis was my Sales Consultant.Her vast knowledge in design, plus her flair for bold colors and material patterns was extremely helpful.With Robin’s great advice, I think I chose the perfect fabric to complement my decor.Awesome shopping experience!
I walked in and looked at the enormous show room and thought I would definitely find something in here after YEARS of searching because I am so picky. John...
Wife and I purchased our couch here. We got a power reclining couch. Christopher, the in store sales representative, was very knowledgeable and helpful in the couch purchase process. Thank you! Couch is comfortable and worth every dollar.
I was overly impressed with our sales rep, Roger. I also liked the choices I had in chairs and loveseats. The store was clean and bright and all personnel were friendly. I had recently experienced unprofessional treatment from two other furniture stores. At your store I replaced a not to long ago purchased chair and sofa chair. They had been in my house only a few weeks when problems occurred and no one want d to handle or even talk to me. I should have come here first. Beautiful US made furniture and extremely helpful in getting me the correct chair for all my needs and comfort. Thank You.
This shop is huge! They had lots of different future to choose. It is also very affordable if all fits into your budget. The staff are nice and friendly!
My wife and I needed a replacement for our couch and loveseat and stopped in on Pres. Day. We found a good selection and good prices - 30%off. Norma...
I had a fabulous experience with Erica at the Mission Valley store. I had been previously and wasn’t able to stay within my budget. I went back and sought her out explaining what my limit was. She took a good hour and a half with me, working backwards so that I ended up with exactly what I wanted AND within my budget. Thanks Erica, for your patience and professionalism.
Looking for a replacement lounge chair, I could not have been more pleased shopping along side Roger, who was very thoughtful in helping me decide the right chair for me . And with a few recommended upgrades he had me out the door armed with all the information I needed for delivery of a great chair. I felt as if my business was appreciated here.
Looking for a replacement lounge chair, I could have been more pleased shopping along side Roger, who was very thoughtful in helping me decide the right chair for me . And with a few recommended upgrades he had me out the door armed with all the information I needed for delivery of a great chair. I felt as if my business was appreciated here.
The delivery was good. One of the power motors for the foot rest malfunctioned. The delivery person was able to fix it and our salesperson called to make sure we we satisfied.
I did a lot of internet research before I was willing to drag the hubby out to a physical store to get his buy-in on new living room furniture, so I had a...
We bought a love seat during the clearance. We had issues with the comfort of the furniture. Even though this was a floor model close out, Roger contacted us to make things right.and we were able to exchange our love seat for a couple of chairs. Even though we changed furniture, there is still issues with the comfort. It has been around a month and he covering on one chair is stiff and hard and the other chair is uncomfortable to sit in. We don't understand how three different chairs can have comfort issues. We bought a chair from a different company and do not have issues with it.
Jay was our representative and he was grea. Very thorough and knowledgeable. No pressure and tremendous patience. We truly appreciated him and his support. The only thing that bothered us, is they don’t take your old chairs away.
My furniture advisor Julia was very nice and very helpful. She had to be really patient with me, because I am an incredibly indecisive person!Thank you...
Walked in with the parents who were looking to buy a sofa bed sleeper. Julia, the representative, was quick and ready to help. She made sure to kindly...
We bought a love seat during the clearance. We had issues with the comfort of the furniture. Even though this was a floor model close out, Roger contacted us to make things right. Roger said customer happiness was the number one priority and we were able to exchange our love seat for a couple of chairs. We really appreciate Roger and Lazy Boy and thank them for helping us. Because of the great customer service, we would recommend Lazy Boy to any furniture shoppers.
We have often turned to La z boy for assurance of quality, customer service and choice in style, fabric and colors. San Diego’s Mission Valley store is no exception. Our sales/style person, Christopher, was very helpful and guided us make what we are sure are the right choices.
We were shown exactly what we were looking for. Details of products were given and when design chosen fabric options were offered. Associate was professional, friendly and knowledgeable. We never felt rushed.
Steve, at the Mission Valley location, made our sofa shopping experience easy and enjoyable! I did not feel pressured and even when I had a few reservations, they were quick to help in any way they could. I highly recommend the Mission Valley location and the La-Z-Boy customer service thus far.
A Google User
19:26 28 Jun 19
It was an easy process working with Amy and Steve in selecting a power lift chair for my 80+ year old mother. They were knowledgeable and patient while I tested and retested chairs. The overall experience was effortless. I’d recommend visiting Mission Valley location, they’re wonderful. BTW, this is my fifth La-Z-Boy purchase. The quality of the product cannot be beat by other manufacturers.
Product Range
Unlike many other stores that we reviewed, La-Z-Boy doesn’t deal with the interior elements. They are manufacturing the home furniture pieces and they only deal with the indoor, outdoor, residential and office furniture. You won’t find rugs and other small items for your home interior here.
We believe that it’s a bold move, it’s always great to see companies focus on one thing that they do great, it’s always more productive.
What makes this store good
Hundreds of offline store locations
Convenient Deposit / Balance payment
High-quality products with reasonable mid-end pricing
A reputable manufacturer that produces furniture in the USA
Easy customization and upgrade options
Pricing
The La-Z-Boy products are manufactured in the USA and usually have mid-end price tags. For example, you won’t find sofas cheaper than $900. However, when you get their cheapest sofa, you can always be sure that it’s a truly top-notch product that won’t fall apart in a few months.
Sofas — starting with $900
Recliners — starting with $349
Chairs — starting with $529
Mattresses — starting with $510
Loveseats — starting with $779
Is this shop legit?
Yes, it’s a reputable store that has hundreds of offline local stores and a proven track record of the reliable US made furniture supplier. You can review their Security & Privacy section for more info on how they do business.
FAQ
1Do I need to sign up to make a purchase?
No, you can check out as a guest.
2Can I track my order after the purchase?
Yes.
3Do they provide tracking numbers for the shipped packages?
Yes, you will receive a notification on the shipping date with the tracking number to track your package with the item.
4What delivery services they use?
Small products can be shipped via FedEx or UPS. Since most of the products are freight, you will be provided with the information on the freight company used before the delivery.
5Do they have location restrictions?
They do not feature location restrictions on their delivery and shipping sections.
6Do they offer gift cards?
They send their gift card to your email, they do not offer physical cards. The amount you can get varies from $10 to $500. But you can always check with the customer service whether you can get a bigger amount if you need it. Usually, stores like La-Z-Boy will find common ground with you fast on such a tiny issue.
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
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9 Comments
MarkMarch 2, 2020
(5)
Hi, I’m Mark and always have been a fan of La-z-boy recliners and chairs. I got a recliner for my mom from the Mission Valley store and my mom is very happy with the recliner.
Thanks
Mark
I used to have Lazy Boy recliners in California and they were great. 10 years ago they would fix your chairs for free for the 5 year warranty on mechanical parts. Then after warranty they would charge a $50.00 fee for the repair on the lifetime mechanical parts. Today I called about my chair that is less than 2 years old and it costs $124.00 just to have them look at it and it takes a month and half for them to look at it and then you have to pay shipping for parts. I did not get the 10 years of service out of the chair, and no, I don’t have kids playing on it, I am 72 years old and the only one to sit on it.
Not worth the money!!
Lester wolfsonAugust 2, 2020
Leather reclining chair
(1)
I bought my leather reclining chair three years ago there is a defect in the leather I have contacted the company they said they do not make this material and color anymore I Purchased the extended warranty when I bought the chair and they do Not want to do anything about it That is not a good business decision
12-14 weeks delivery of a $3000 order delayed with no tracking information or correspondence. When we placed our order July 29,2020 we were told 12-14 weeks; we should have left and went down the street to American furniture Warehouse. Actually we did buy a second recliner from AFW and it was delivered in three days! We have a $1785.00 deposit tied up in this order. Five calls to showroom now stating our order will be split into three different shipments maybe by November. After calling and being placed on a 55 minute hold to corporate with three different customer service representatives who can’t find my order, I am still waiting on someone to respond. I purposely wanted to buy from an American company not Chinese import but now understand why we have lost all of our American furniture companies! Amazon can track a$3 order and send multiple confirmations but you can’t even find a$3000 order?
I have a Lazy Boy loveseat for 15 yrs. and love it. In May of 2019 I purchased a couch and loveseat both with two reclining sections. The couch we use often as it faces the tv but the loveseat was used about (3) times since we have it. We heard a noise one night and traced it to the loveseat where a piece broke off that holds the spring to operate one of the recliners. I am told the warranty is for one year. I now see that the furniture is made in China. Both the couch and recliner do not seem as well made as our loveseat that we’ve had for 15 years. I would not recommend a Lazy Boy product and I am really disappointed to experience this problem.
Jerome PaterDecember 6, 2020
Over the years I have purchased many Lazyboy chairs, rockers and couches. Over the past week I had a problem with my leather couch. Something broke on the right side of the recliner. I tried to call the store on 135th and Metcalf in Overland Park, KS on several occasions to seek a recommendation on a service provider. I finally got someone to answer. I was told to call a number that is their service repair company. I spent over two hours trying to get in touch with this company and no one every picked up. I called back to the store and left a message about this experience. No one ever called me back. I recently visited the store and was considering a new recliner. The selection was not good with quality items. Much cheaper furnature than in the past with much higher prices. With their terrible customer service and cheaper made furnature I will unlikely every buy any more Lazyboy items.
Debbie WoodhurstJanuary 20, 2021
I bought a La-Z-Boy recliner and got the insurance. I did not purchase insurance on the memory foam, at the advice of the sales rep, because I was told memory foam lasts forever.
What I did not anticipate was the memory foam sliding out of place on one of the reclining seats. Without that insurance I am out of luck Personally I think it’s a manufacturing defect.
My couch looks terrible now, after only 4 years, and the seat which has the displaced memory foam is really uncomfortable. Basically my 3 seat couch is now a love seat.
When my recliner arrived after 4 1/2 months, I noticed the seams of the seat were uneven. Then I noticed the seams of the arms were also uneven, there were 2 gaps on one side, but not the other and that the back of the chair also had a gap where one side where one side was almost 3/4 inch wider than the other side. They send someone out to look at it, to their credit. This chair wouldn’t even sell in a discount store. Customer service at first offered me $150 off. She downplayed the issues that were in the representative’s report. I did not accept that offer. They did offer replacement after I spoke to someone higher up. But then that person said that there was no guarantee things wouldn’t be wrong with the replacement!! I had this model of recliner before, when La-Z- Boy was good. I will keep my fingers crossed that the replacement is ok, but obviously they have little to no quality control. I say look elsewhere for furniture.
Hi, I’m Mark and always have been a fan of La-z-boy recliners and chairs. I got a recliner for my mom from the Mission Valley store and my mom is very happy with the recliner.
Thanks
Mark
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I used to have Lazy Boy recliners in California and they were great. 10 years ago they would fix your chairs for free for the 5 year warranty on mechanical parts. Then after warranty they would charge a $50.00 fee for the repair on the lifetime mechanical parts. Today I called about my chair that is less than 2 years old and it costs $124.00 just to have them look at it and it takes a month and half for them to look at it and then you have to pay shipping for parts. I did not get the 10 years of service out of the chair, and no, I don’t have kids playing on it, I am 72 years old and the only one to sit on it.
Not worth the money!!
Leather reclining chair
I bought my leather reclining chair three years ago there is a defect in the leather I have contacted the company they said they do not make this material and color anymore I Purchased the extended warranty when I bought the chair and they do Not want to do anything about it That is not a good business decision
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12-14 weeks delivery lost
12-14 weeks delivery of a $3000 order delayed with no tracking information or correspondence. When we placed our order July 29,2020 we were told 12-14 weeks; we should have left and went down the street to American furniture Warehouse. Actually we did buy a second recliner from AFW and it was delivered in three days! We have a $1785.00 deposit tied up in this order. Five calls to showroom now stating our order will be split into three different shipments maybe by November. After calling and being placed on a 55 minute hold to corporate with three different customer service representatives who can’t find my order, I am still waiting on someone to respond. I purposely wanted to buy from an American company not Chinese import but now understand why we have lost all of our American furniture companies! Amazon can track a$3 order and send multiple confirmations but you can’t even find a$3000 order?
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Haven’t received furniture
Haven’t received furniture. They have my money. https://www.trustpilot.com/review/www.la-z-boy.com
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I have a Lazy Boy loveseat for 15 yrs. and love it. In May of 2019 I purchased a couch and loveseat both with two reclining sections. The couch we use often as it faces the tv but the loveseat was used about (3) times since we have it. We heard a noise one night and traced it to the loveseat where a piece broke off that holds the spring to operate one of the recliners. I am told the warranty is for one year. I now see that the furniture is made in China. Both the couch and recliner do not seem as well made as our loveseat that we’ve had for 15 years. I would not recommend a Lazy Boy product and I am really disappointed to experience this problem.
Over the years I have purchased many Lazyboy chairs, rockers and couches. Over the past week I had a problem with my leather couch. Something broke on the right side of the recliner. I tried to call the store on 135th and Metcalf in Overland Park, KS on several occasions to seek a recommendation on a service provider. I finally got someone to answer. I was told to call a number that is their service repair company. I spent over two hours trying to get in touch with this company and no one every picked up. I called back to the store and left a message about this experience. No one ever called me back. I recently visited the store and was considering a new recliner. The selection was not good with quality items. Much cheaper furnature than in the past with much higher prices. With their terrible customer service and cheaper made furnature I will unlikely every buy any more Lazyboy items.
I bought a La-Z-Boy recliner and got the insurance. I did not purchase insurance on the memory foam, at the advice of the sales rep, because I was told memory foam lasts forever.
What I did not anticipate was the memory foam sliding out of place on one of the reclining seats. Without that insurance I am out of luck Personally I think it’s a manufacturing defect.
My couch looks terrible now, after only 4 years, and the seat which has the displaced memory foam is really uncomfortable. Basically my 3 seat couch is now a love seat.
When my recliner arrived after 4 1/2 months, I noticed the seams of the seat were uneven. Then I noticed the seams of the arms were also uneven, there were 2 gaps on one side, but not the other and that the back of the chair also had a gap where one side where one side was almost 3/4 inch wider than the other side. They send someone out to look at it, to their credit. This chair wouldn’t even sell in a discount store. Customer service at first offered me $150 off. She downplayed the issues that were in the representative’s report. I did not accept that offer. They did offer replacement after I spoke to someone higher up. But then that person said that there was no guarantee things wouldn’t be wrong with the replacement!! I had this model of recliner before, when La-Z- Boy was good. I will keep my fingers crossed that the replacement is ok, but obviously they have little to no quality control. I say look elsewhere for furniture.