Rating 4.2

Customer Satisfaction: 8.7/10

Category: Furniture Stores

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Is Kardiel Legit?

Kardiel is a modern, family-owned furniture brand that collaborates with talented furniture designers worldwide. The company’s manufactory is located in Vietnam, but it sources materials in different countries: leather in Milan and wood in Australia.

Kardiel is legit. It’s an amazing and well-known company in US where you can buy high-quality furniture. The company has 62.5k subscribers on Instagram and more than 20k followers on Facebook, which confirms it is a popular and trustworthy brand.

The online store offers a diversity of modern seating, sofas, and accent chairs. Each item is made in different colors and covers so that every customer can choose something regarding their own preferences and expectations.

How Good Is Kardiel Furniture?

Kardiel’s furniture differs in exceptional quality. The brand uses full-grain leathers, natural oils and waxes, and solid woods. The majority of pieces are hand-crafted in two small-scale factories located in Vietnam from the premium-quality materials delivered from Australia and Italy.

Experiences & Complaints​

Kardiel has controversial reviews on Trustpilot, but many customers have the same opinion about one thing – the high quality of the furniture. The majority of Kardiel consumers emphasize the items turned out to be even better than they expected.

“We were pleased with the quality of the products and the customer service. We received and found one of the nightstands needed replacement due to a crack during shipping. It was handled promptly, and the replacement was perfect.”

Another good thing about Kardiel furniture is that the store has excellent customer support. If you have any questions or doubts when choosing the item, or any problems with the order process, you are free to contact them via chat, email, or phone.

“I was unsure whether I needed to order the furniture from Kardiel or not due to the negative reviews I had read on the web. However, after I called the company, all my concerns were resolved. Shay, the lady I was talking to, turned out to be very helpful and professional.”

Many Kardiel customers note there might be delivery delays, as all the orders are shipped by a 3rd party. However, in these cases, the company usually notifies buyers beforehand.

“My Woodrow sectional was ordered in December, and it took them three weeks to deliver it to my house, which is quite long. However, the representatives of the company called me beforehand to inform me of delivery being a little behind.”

#1 Domus Sofa

Domus Sofa

Kardiel Domus Sofa is all about comfort and style. It embodies the classic modern design and contrasting details like the wooden leg accents and generously proportioned tall seat cushions.

Kardiel offers sectional and modular options so that you can expand the furniture and accommodate more people. The sofa comes in five different fabrics and two leather options, so you will definitely pick something to suit your apartment’s interior design.

The pros: Wide selection of sofa design options. Fantastic quality of materials and unique mid-century modern designs for a good cost.

The cons: In some cases, there might be shipping delays.

#2 Woodrow Box Sectional

Woodrow Box Sectional

Kardiel Woodrow Box Sectional successfully combines classic design and modern details, which makes it suitable for any interior design. The store currently offers 18 different design options of Woodrow Box Sectional made in supple Aniline leather and performance rub-count-rated fabrics. Plus, the entire sofa is stitched and crafted by hand, which makes it even more special and unique.

The pros: Easily accommodates many people. High durability and comfortability. Easy to clean.

The cons: Some customers left unhappy with their shopping experience.

#3 Womb Fabric Chair & Ottoman

Womb Fabric Chair & Ottoman

Kardiel Womb Fabric Chair & Ottoman is made to deliver the most comfort. With the removable seat & back cushions, you can adjust the chair and ottoman as you like. Plus, it is easy to assemble within 15 minutes, so you can do it on your own.

The store currently offers 6 different options of chair & ottoman for pretty much the same price, which differ in color and material. Thus, you may choose out of Cherry Red Cashmere, Blanc, or Gris Boucle, as well as Fern, Petrol, or Merigold Velvet.

The pros: Attractive design. Easy to assemble and transport. Kardiel 3-Year Limited Warranty.

#4 Amoeba Swivel Fabric Chair

Amoeba Swivel Fabric Chair

Kardiel Amoeba Swivel Fabric Chair is a modern minimalistic chair that is also super comfy and long-lasting. Made of tweed cashmere wool, it comes in Cadet Grey, which is pretty versatile, as you may implement it in any interior design. The cushion that comes with the chair is also amazing as it has support & cushion memory thanks to multi-density foam.

The pros: High durability and wear resistance. Versatile and modern design. High-quality natural materials.

The cons: The company doesn’t do refunds.

#5 Florence Knoll Sectionals

Florence Knoll Sectionals

Kardiel Florence Knoll Sectionals is a modern and sleek sofa that comes with comfortable seating posture & the original ‘time period’ tufted details. It has a dense, durable, and safe foam, which passes fire retardant requirements and doesn’t contain any VOC chemicals.

Moreover, Florence Knoll Sectional is crafted from steel springs and solid hardwood, making it truly long-lasting. Nevertheless, Kardiel still offers a lifetime warranty for this sofa, so you don’t need to worry about anything.

The pros: Durability, comfortability, and safety. Fast delivery and quality assurance.

Kardiel Pros & Cons


  • a wide selection of sectionals, sofas, and chairs of different styles to suit any interior
  • high-quality natural materials
  • good value for money
  • lifetime warranty on every item
  • professional and responsive customer support
  • good discounts


  • occasional delivery delays due to 3rd party shipping companies
  • no 24/7 customer support

Verdict: Is Kardiel Furniture Worth the Money?

Considering all these materials are of high quality, each piece of Kardiel furniture is absolutely worth the money. You can rely on your purchase to last for a long time, as the items of this brand are exceptionally durable.

Frequently Asked Questions

Where is Kardiel Furniture Manufactured?

Kardiel manufactures most of its upholstered & wood furniture at two separate facilities in Ho Chi Minh City, Vietnam. Foam, used for the sofas and other furniture, is produced in the same shop.

Who Sells Kardiel Furniture?

You can buy Kardiel furniture on the official website, as well as other popular online retailers, such as Amazon, Wayfair, Houzz, etc.

How Long Does Kardiel Furniture Take to Ship?

Usually, it takes Kardiel about 7-10 business days to ship items in stock. If you want to order the furniture in Canada, you can expect the order within 9-12 business days. Shipping to Hawaii and Alaska takes a bit more time, from 12 to 18 business days, as the orders travel by sea freight.

What Is Kardiel’s Return Policy?

If you want to return the ordered furniture, Kardiel offers a very flexible return policy. Thus, you can send your order back within the first 15 days after it was delivered without paying any restocking fees. If you return your items in the period from 16 to 365 days after delivery, you will have to pay the standard 15% restocking fee. Also, the company will charge you return shipping costs.

To get a refund, you should pack the furniture in the original package when sending it back. Plus, you have to ensure it is in new, re-sellable condition. You can also exchange the purchased items if you want.

What Is Kardiel’s Warranty?

All Kardiel sofas have a lifetime warranty for the frame and a 3-year warranty for the upholstery.

How Long Does Kardiel Furniture Take to Refund?

It takes about 15 days to refund the order initiated online.

How to Contact Kardiel Customer Service?

You may contact Kardiel via their phone number at 877-844-4988 or email at sales@kardiel.com. The store’s customer support is available from Monday to Sunday via their business hours mentioned on the website.


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