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Is Joybird a Legit Company?
Joybird was founded in 2014 by Alex Del Toro, Andres Hinostroza, Christopher Stormer, Joshua Stellin, and is headquartered in Greater Los Angeles Area, West Coast, Western US.
Joybird is not just a store – it’s a production company that creates custom furniture from chairs and sofas to small decor elements like pillows, etc.
Joybird has a consumer rating of 1.6 stars from +100 reviews on Truspilot and 2 stars from +221 reviews at Better Business Bureau indicating that there are many customers are dissatisfied with their experience.
Anyway, Joybird is a 100% legit company with lots of experience in business, although some customers are dissatisfied with the quality of some products and the support service.
How Good Is Joybird Furniture?
They at Joybird take a truly handson approach to furniture making – ensuring that their pieces exceed the highest standards of quality.
They start with sourcing only finest materials and use proven manufacturing techniques – so as not just create beautiful designs for short lived pleasure but rather timeless household essentials built out from true love affair between artist’s vision and client needs alike – something which will stand test even through generations.
Based on customer reviews and their experience, we can say that the Joybird furniture is of top quality and designed to last: “We have a Basset sectional sofa. It’s crossed the country with us 3 times in the last 7 years. Aside from us spilling coffee all over it and the dog treating it like his personal sofa it looks and feels basically brand new”, posts one of the buyers.
Joybird Customer Reviews
Negative Reviews & Complaints
Top points of feedback:
- Significant delays in receiving products
- Poor communication from the company
- Problems with delivery and installation
- Customer service is unsatisfactory
“I had a Joybird sofa delivered today. The new Goldie slipcover bench seat sofa. It’s terrible quality and fabric damaged during delivery. Lumpy stuffing/filler not even, foam showing in areas, seams not aligned, makes noise when sitting/flat feel. I should have listened to others complaints with this company. Very cheap looking. Delivery took longer than estimated. Putting in return request.”
“Our third order with Joybird was the same as the first two – delays, poor communication, and significant problems with scheduling and delivery (delivery service showed up twice with an empty truck and no product to install). And I’m a trade member! Multiple calls and emails later and their response has been grossly unsatisfactory.”
“I got my Bryant six months after I ordered it, 2.5 months after it was supposed to arrive. It’s def what I wanted but wish their customer service would be a little less unreachable.”
Top points of feedback:
- Beautiful furniture of great quality
- Professional communication
- Great customer service
“I absolutely LOVE my Joybird couch! I got the Bryant Daybed and it’s probably my best furniture purchase I’ve ever made. The couch is beautiful and SO comfortable! The communication about construction of the piece and timing was clear at time of purchase and I was pleasantly surprised when it was done ahead of schedule. Shipping communications were also great and set up was done professionally! Very happy!!!”
“Ordered a sofa bed and a media console from them last fall. Received them on time, and their quality exceeded my expectations in every way! I have been enjoying my furnitures for a couple months now, and they are sturdy as new. My furry babies love how soft the sofa bed is and occupy every inch of it at all times. I emailed them with questions once after purchase about some dirt on the garment, and they replaced the garment right away!
The quality of craftsmanship and customer service exceeded every expectation and their $$ price point!!”
Your furniture will be in transit for 7-14 days, and you’ll be contacted to schedule either an in-home or curbside delivery. If there’s any damage to your furniture, Joybird will work with you to get it repaired quickly.
Joybird offers a range of shipping and delivery options to suit your needs, whether you need your furniture right away or you want it delivered at a later date. Their Curbside Delivery ($49) is a great option if you need your furniture delivered right to your doorstep, and their In-Home Delivery is perfect for those who need their furniture delivered and set up in their home.
Both options come with tracking numbers so you can easily keep an eye on your shipment, and Joybird offers damage protection in case anything happens to your furniture during transit. However, not all items are eligible for white glove service.
Joybird Return & Refund Policy
You have up to 90 days to return the item for a refund or exchange. Returns are subject to a 10% restocking fee; and shipping costs are the responsibility of the customer. Exchanges are free – but customers must purchase their new item upfront. Additionally, you can exchange an item once for free, up to 90 days after delivery.
However, if you need to cancel your order, you must do so within 24 hours in order to receive a full refund. Otherwise – you will be subject to a 5% processing charge. Joybird’s policy is fair and reasonable – giving customers plenty of time to decide if they’re happy with their purchase.
There are a few exceptions to be aware of before making a purchase. Clearance items are also final sale and not eligible for returns. Finally, if you make a purchase during a promotion where the total discount you received was dependent upon the grand total cost of the order, and part of the order is canceled or returned after making the purchase, then the discount you qualified for is subject to change to a lower discount as dictated by the promotion.
Any refunds for items returned or canceled will be subject to this change. Limited edition collections/product/fabrics are also not eligible for promotional discount.
Joybird offers a lifetime limited warranty on most of their upholstered furniture, which covers the wood frames, springs, joints, bases, legs, and hardware. They also offer a one-year limited warranty on legs, fabrics, leathers, foams, seams, tufting, mattresses, wood stains, and finishes – as well as a 90-day limited warranty on all wood products and outdoor products.
However, this does not cover home decor items or shipping damage. Additionally, the warranty is only valid in the contiguous 48 states and will be voided if the item is shipped to Alaska or Hawaii. Finally, clearance items are not covered by any warranties or return policies.
Since Joybird is a production brand and they offer a lot of customization options, their furniture can be pricey sometimes. However, considering the fact that the average sofa in the US goes for 1,000 dollars, Joybird has very close options as well.
You can find sofas for $1500 or order a customized leather sofa for more than $3000 — this way they kind of cover a few niches of affordability.
They also offer to finance your order and making it available for a few monthly payments. This is their way of making their furniture affordable for true furniture enthusiasts that are low on a budget right now, but still, want to taste the Joybird products. The average pricing for their key positions is:
- Sofas start at $1350
- Chairs start at $400
- Beds start at $1400
- Dining tables start at $600
- Coffee tables start at $150
As you can see, the pricing is reasonable considering the customized production of the furniture.
Joybird Pros & Cons
- It’s US-based production that creates custom furniture units
- Great customization options
- Very convenient website navigation and purchasing process
- Big selection of products
- Excellent quality and proven track record
- They don’t accept PayPal
- Their 365 home trial feature sounds great but sounds a bit shady and conflicts with their return policies
- Their support agents are not working 24/7
- No warranty information on the product page
- They do not specifically state what kind of carriers they use to deliver worldwide
Verdict: Is Joybird Furniture Worth the Money?
Joybird sells pretty much every possible piece of furniture that you may need at home. They even produce outdoor furniture and small decor elements like mirrors, rugs, and wallpapers. Their indoor furniture selection includes units for your bedroom, living room or even kitchen (dining tables).
Joybird is an excellent online furniture store that offers high-quality, custom-made furniture at reasonable prices. With a wide range of products and a user-friendly website, Joybird is a great option for those looking for new furniture. Additionally, their lifetime limited warranty on most upholstered furniture is a great perk. However, their return policy does have some exceptions to be aware of before making a purchase.
Do I need to sign up to make a purchase?
No, you don’t need an account. You can place an order as a guest. They don’t require you to make unnecessary steps while placing the order.
Can I track my order after the purchase?
Yes, you can either track your order by the order number or use your existing account to follow your shipment.
Do they provide tracking numbers for the shipped packages?
What delivery services they use?
They ship themselves, but they charge $49 or $99 for the shipment depending on the product type/price.
Do they have location restrictions?
They ship their product to any US state. They don’t ship to PO boxes.
Do they offer gift cards?
They offer digital and printed gift cards. You can either choose one of the defined amounts or get a custom gift card.
Do they have a support system?
Joybird offers email, phone, SMS, and chat support. You can ask a question while surfing through their website. One of their support agents is usually online and can give you the advice you’re seeking. The support line is not 24/7 though.
What payment methods do they provide?
You can pay with a credit card only (Visa, MasterCard, American Express, and Discover). You can also split the payments between two credit cards and mention what part of the full amount should be deducted from each card. It’s really convenient sometimes. You can also use their financing option and pay for their furniture a small price on a monthly basis.