Rating 4.2

Customer Satisfaction: 8.4/10

Category: Jewelry Stores

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Is IceLink a Good Brand?

IceLink is a legitimate company that has been designing and manufacturing luxury jewelry and watches since 2003. The company is operated by the father-daughter duo, Andy Sogoyan and Suzy Sogoyan.

All of their jewelry is made with high-quality materials. The brass metal is plated with 14k gold, rhodium, or vermeil, and many pieces feature cubic zirconia. Their stainless-steel jewelry is also 10K or 14K and is nickel-free and lead-free. You can be confident that any piece of IceLink jewelry will be beautiful and long-lasting.

Experiences & Complaints​

Top Negative reviews

“Bought a necklace here. While I was originally attracted to the reviews that mentioned this necklace being “reversible,” unfortunately it isn’t actually reversible – even when tightened, it still rolls around a bit so you’re left with half stones on one side and none on the other. It’s not a huge deal but its slightly disappointing considering what drew me to purchase the necklace in the first place.”

“I was so excited to get the anklet, it had such a unique elegant look and I could wear it in water. Thought it would be perfect for summer days spent at the beach. But the delicate material wasn’t up to the task and after my foot touched something just slightly, it ended up tearing.”

Top Positive reviews

“Icelink pieces are stunning and I am so glad that I chose to buy the 14K Gold plated Cuban bracelet from them. The look is chic and luxurious, far more than I expected! It gives my outfit an extra touch of elegance, which is why I get so many compliments when wearing it. Quality of this piece is also really good – even after several uses it has not tarnished. This makes me even more confident in buying another Icelink product – the Cuban necklace choker. With such a beautiful bracelet already in my collection – another piece like this would be perfect to complete my look;)”

“Recently bought Huggie hoop earrings. So compact and lightweight – that they are perfect for styling with interchangeable birthstone gemstone, evil eye, or initial drops; but look just as good when worn alone. Interesting shape and beautiful shine of these earrings create a gentle yet sophisticated look – perfect for both casual and dressed-up outfits alike. Reasonable price, relatively quick shipping, helpful customer service. These earrings have quickly become my go-to accessory whenever I need an outfit upgrade. Highly recommend!”

IceLink Shipping Policy

IceLink is committed to providing fast and reliable shipping. Orders are usually processed within 3-4 business days. International customers can also expect their packages to arrive with all duties and taxes already included in the rate at checkout.

Finally – if a package is unclaimed and returned back to IceLink, customers may need to pay for re-delivery cost of either 10 USD for USA shipments or 50 USD for international shipments.

IceLink Return Policy

Full price and regular on sale items are eligible for return and exchange within 30 days, while sample sale and final sale items are eligible for exchange or store credit only. Gift recipients with a gift receipt are also eligible for store credit or an exchange up until January 31st.

Refunds typically take 2-3 business days to process upon reaching our facility and may take several business days to show up in your account depending on the financial institution used.

Finally, incorrect shipping information provided by the customer may result in additional charges if re-delivery is required. If a package has been returned due to an incorrectly entered address by the customer, IceLink will offer re-delivery services for a flat fee of $6 or provide the customer with a refund less the $6 fee.

Verdict: Are IceLink Jewelries Worth It?

It is clear that IceLink is a reliable company offering quality jewelry pieces. The positive reviews highlight the beauty of their products and their durability.

IceLink’s shipping and return policy are clear and generous – customers can expect items to arrive quickly and returns are accepted within 30-days for full-price items or store credit for sale items.

The downside – could be the additional charges associated with incorrect shipping information provided by the customer.


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