Rating 4.6

Customer Satisfaction: 9.4/10

Category: Furniture Stores

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What is Houzz and How Does It Work?

Houzz is a platform that lets interior designers and furniture brands showcase their services and products online so that homeowners can find them and buy furniture or hire designers for their projects.

Businesses can create a profile, add photos and information about their services or products, and connect with potential customers. The company also offers tools to help businesses manage their projects and track leads.

Houzz makes money by charging a 15% fee for all products sold through the platform.

Is Houzz a Legit and Good Company?

Houzz has been a legitimate and reputable company for homeowners since 2009. It has an overall rating of 4.75 out of 5 stars from 61,900+ reviews on Trustpilot, indicating that the company is reliable and safe to order from.

Houzz is headquartered in Palo Alto, CA, and was founded by Adi Tatarko.

Experiences & Complaints​

Overall, customers are satisfied with their experience on Houzz. They appreciate the wide range of products and the variety of interior design proposals that Houzz provides. There are some areas where customers would like to see improvement, such as in customer service and communication, but overall Houzz is a positive shopping experience.

“Decided to take a chance and buy a sofa at a discount on Houzz. I was not disappointed with my decision – the quality of the sofa was good. The only downside was that delivery was delayed by a week, but overall I am very satisfied with my purchase.”

“One friend of mine recommended Houzz after purchasing the furniture set for his new house. I had a great experience shopping on Houzz too. I like the wide catalog of products they offer, especially in the rug category. I bought some pieces for my living room and I’m very happy with them. Houzz is a great platform for interior design enthusiasts like me.”

“I recently found a sofa I liked on Houzz. Logged in and was pleased to save $200 as a trade partner.”

Some customers have complained about mismatched sizes and colors when ordering from Houzz. Make sure to double check all details on the site before making a purchase, including reviews, to avoid any problems:

“In my case, the Houzz customer service was not good enough. Ordered a vanity for the bathroom, but the dimensions were misrepresented. The item was returned via FedEx, but they lost the item and I didn’t get my refund. I hoped the customer service would help me solve this problem, but they didn’t.”

If you provide interior design services, take a close look at the Houzz Pro reviews. Some designers on Reddit say that the leads are not of good enough quality, and argue that the $400 subscription price is not worth it. In this way, they would be better off spending their money elsewhere.

The Most Popular Items on Houzz

Take a look at the top searches according to Houzz consumers to get more details about the most popular items represented on the website.

#1 Lighting

Houzz Lighting

Lighting is one of the most popular categories on Houzz. Whether you’re looking for a traditional floor lamp or more modern pendant light, you’ll be able to find it on the website. They have a wide selection of both indoor and outdoor lighting fixtures, so you’re sure to find something that fits your needs.

The lighting category includes pendant lights, chandeliers, wall sconces, ceiling fans, recessed lighting, cabinet lighting, track lighting, and floor or table lamps.

#2 Rugs

Houzz Rugs

What to look for when buying: When browsing for new rugs on Houzz, keep in mind the size of your space and the amount of traffic it will get. For high-traffic areas, jute and sisal rugs may be the best choice. If you have children or pets, silk and fur rugs may not be ideal.

#3 Dining Tables

Houzz Tables

No matter what your style, Houzz has the perfect dining table for your home.

What to look for when buying: A rustic table will add a touch of country charm to your dining room, while a modern table will give it a sleek and contemporary look.

Round or square tables are great for small spaces and promoting conversation. Rectangular or oval tables can seat more people and are perfect for larger gatherings. You can also find tables with leaves that extend the length of the table, allowing you to accommodate even more guests.

#4 Front Doors

Houzz Front Doors

There are over 5,000 different entrance doors to choose from, so you’re sure to find the perfect one for your home. Prices range from $1200 to $13659, so there’s something for everyone. The most popular front door on Houzz is Exterior Front Entry Double Wood Door by BGW Doors. The item is rated by buyers with a rating of 4.7 out of 5.

The main complaint about the door is that plugs for the screw holes are not included, which is hard to understand for such an expensive item. The only other issue people have had is the length of time it took to get them.

How Long Does Houzz Items Take to Ship?

For most Houzz items, the delivery will take a maximum of 3 business days. However, if the item is not too large and is being shipped to a shorter distance, delivery could be as quick as 24 hours. For longer distances, the maximum delivery time is 5 business days.

How does Houzz Ship Furniture?

Houzz ships furniture via Blanket Wrapped, Common Carrier (Truck), and Specialized Truck.

Where is Houzz Furniture Located?

Houzz does not have its own furniture store, but it features over 44,222 local furniture stores and showrooms on its platform. This makes it easy for people to find furniture stores near them.

What is Houzz Return Policy?

Houzz offers a return policy for a refund within 30 days of delivery as long as the item is in its original condition and packaging. Keep in mind that items that have been used or modified in any way may not be returned.

Verdict: Is Houzz Worth It?

Houzz is worth the money if you’re not sure what style to go with and who will perform the works at your house. Houzz offers you a powerful platform with the ability to find the best interior design ideas, trendy furniture pieces, and specialists to set them up.

Houzz is not just another furniture and home goods store with classic departments. This is a platform that takes care of your interior design from A to Z. You can find not only fantastic furniture pieces and decor elements but also see the specialists that will set everything up or work on renovation for you.


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