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Gage Diamonds Jewelry Customer Reviews & Ratings
Gage Diamonds is a legitimate company that sells authentic jewelry, with an overall rating of 4.4 out of 5 stars.
Top Positive Review
“Wow, Gage Diamonds really blew me away with their incredible customer service and jaw-dropping selection! I mean, purchasing a wedding band can be nerve-wracking, but these guys made it feel like a breeze.
The LendFirm financing was the cherry on top, super simple and convenient. The shipping speed was just 5 days, and I had the ring in my hands 😉
The engagement ring was even more stunning than I had imagined, with an elegant box and a handy diamond report to boot.
Gage Diamonds totally won me over, and they’ll be my go-to for any future jewelry needs.”
Top Critical Review
“The poor communication from the outset only worsened when issues arose with the ring. Despite having worn it for just a few days, the center stone fell out and an accent stone went missing.
My attempts to contact Gage Diamonds were futile, and I was left feeling disregarded as a customer. While they have agreed to refund my money, the lack of empathy, transparency, and commitment to customer satisfaction leaves much to be desired.
Although Gage Diamonds has received glowing reviews from others, my experience was far from ideal.”
Pros & Cons Based on Customer Reviews
- A wide variety of diamonds, making it easy to find the right one for you
- Free shipping
- Money-back satisfaction guarantee, so you can return your purchase if you’re not happy with it
online chat service, where you can ask questions and get help from a diamond expert
- LendFirm simplifies credit assistance through select merchants by evaluating factors beyond credit scores, enabling quick and transparent approvals
- The showroom’s prime location in Chicago’s lively River North Gallery District offers an engaging in-person shopping experience for customers
- Offers a 30-day satisfaction guarantee with hassle-free returns, subject to certain terms and conditions
- Some customers have complained that the customer service at Gage Diamonds is not very good
- The prices at Gage Diamonds are higher than some other diamond retailers
- The return policy is not as generous as some other companies
- Custom designs can take longer to produce than ready-made pieces, which may be a drawback for customers with tight deadlines or those who are in a hurry to receive their jewelry
- Gage Diamonds’ longer shipping times can be inconvenient for customers requiring quick delivery or purchasing for time-sensitive occasions