Rating 4.1

Customer Satisfaction: 8.1/10

Category: Clothing & Accessories Stores

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Is DOEN a Good Brand?

DOEN is a legitimate company, that was founded in 2016 by Margaret & Katherine Kleveland. DOEN is a digitally-led, multi-channel brand that connects directly with the community.

DOEN is absolutely committed to ensuring that their materials are high-quality and thoughtfully sourced. They use beautiful, natural fibers like organic cotton, ramie, silk, wool, and traceable alpaca – all from ethically sound manufacturers.

DOEN team puts a huge emphasis on quality control, evident in their sourcing practices. By working with family-owned businesses that have been around for generations, they know that they’re getting the best possible craftsmanship. 

In addition, all of their factories are certified by independent organizations like WRAP and Bureau Veritas. As a result – DOEN is able to produce high-quality garments that are ethically and sustainably made.

DOEN Customer Reviews

Ellen Kate: “So DOEN is I think an us-based brand; all the prices are in dollars on their website. I did order direct from the DOEN website and shipping was very fast – I think it was via FedEx.

The factories they use are very ethical in terms of it’s really transparent and you can see their supply chain of course that’s why the price point’s a bit higher because people are being paid more to make these garments. They are also involved in a lot of great initiatives around diversity and women’s rights, so they’re just basically a well-rounded lovely brand to shop from.

They also make absolutely stunning pieces. So the piece I chose to pick up is Odessa Dress. It is absolutely beautiful. So it’s all very like bohemian floaty fabrics with like outstanding detailing on it. The fabric is very very sheer, so I’ve got a little slip that goes under this as well.

In terms of how this came packaged, it came in a FedEx box, which was just a normal FedEx box. Then it came in a brown paper bag and it also came in a dust bag as well.

I love the elastic on the arms, I think that just makes it fit so pretty and I just love pieces like this that you can just throw on and you feel so like put together like if this with like a slide or even like a little sand heel.

It’s just a beautiful dress and the fabric feels so gorgeous, floaty easy to wear I’m just really fabulous in it. I just feel comfortable and pretty and that’s really what you want from a dress like this, but I absolutely love this so gorgeous, really easy to wear, and a really great piece from a really great brand!”

Top Negative reviews

“I think Doen’s clothing are overpriced. The return process is easy – but it’s not worth it when you’re not happy with the product you receive.”

“Their clothes are extremely see through and overpriced. Additionally, their customer service is very poor, as I have sent multiple emails asking for a discount or exchange on an item I received with a pulled thread, but have received no response back.”

Top Positive reviews

“Bought here Constellation dress at DOEN. Size – Small. It’s made of 100% silk organza and has the most beautiful floral eyelet design. Love it! The flared bell sleeves are so charming and the overall fit is very elegant, light, and loose. I wear it for holidays and weekends because it’s such a special piece. The quality is definitely worth the money.”

“Antonio Top from Doen is a beautiful, floaty top that can be worn in warm climates year-round. Love this top because it is so versatile. The fabric is very breathable and floaty – making it perfect for warm weather. High neck and lace detailing make it a great choice for cooler weather. The high neck closes at the back with a line of buttons – so cool. It can easily layer under sweaters and coats. Either way, you’ll look effortlessly chic.”



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How Long Does DOEN Take to Ship?

Customers can expect to receive their order within 1-2 business days, with expedited shipping options available for those who need their items more quickly. 

Expedited shipping is available for an additional fee, and all orders over $1000 require a signature upon delivery. The company ships via USPS and FedEx and rates are calculated based on delivery method, location and carrier at checkout. DOEN also offers Saturday delivery for an extra fee of $16.

DOEN offers great international shipping options for its customers. With free economy shipping on orders over $500 and expedited shipping available for an additional fee, customers can choose the shipping method that best suits their needs. All international orders include duties and taxes in the checkout process – so there are no hidden fees or surprises down the road.

DOEN’s Return Policy Review

Customers have 30 days to return their items, as long as they are in new and unworn condition with tags attached. To get a cash refund for an item that cost more than $1000, you will be issued a store gift card instead of cash.

Returns will be processed within 7 business days, and customers will receive an email with either an instant credit or a refund to their original form of payment. Sale items are final sale and not eligible for return or refund.

Verdict: Is DOEN Worth the Money?

DOEN is a great company for elegant, floaty clothes. It offers great shipping options and a solid return policy. The company ships quickly and offers both economy and expedited shipping for its customers.

Additionally, the return policy is fair and generous, giving customers 30 days to return items in new and unworn condition. Sale items are final sale, but other than that, most items can be returned for either a cash refund or store credit.


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