Rating 4.3

Customer Satisfaction: 8.8/10

Category: Shopping

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What Is DiscountMugs

dscountmugs review

DiscountMugs is a supplier of promotional products that are in great demand throughout the United States. The company creates personalized products like mugs, glassware, bags, apparel, pens, accessories, and office supplies for low prices within a short time and differs in excellent quality and durability.

Is DiscountMugs Legit?

DiscountMugs is an absolutely real and trusted company that has been in business since 1995. DiscountMugs currently has 5,417 reviews on TrustPilot, with a 4.3-star rating, and 3,733 on ResellerRatings with an average 4.1-star rating.

DiscountMugs Reviews


Positive reviews

“We are absolutely happy with the quality of the bottles from DiscountMugs. They are sturdy and non-sweating. Our order came in on time. The only issue is that a few prints were not centered properly”

“Alvin, the manager I spoke with, was fantastic! He helped quickly and efficiently and was so supportive and helpful! I am thankful for his help when I was freaking out about an order I thought was placed. He was calm and so eager to support.”

“Deniel, the guy who helped me with my order, not only was helpful but had a great attitude! I am on these retail supply websites all day ordering for my company and trust me, I deal with very rude CS Agents, but Deniel was far from that. He was exceptional, and I hope everyone learns from someone like that!”

​​”As a company, we have worked with Discount Mugs on multiple occasions for some custom branded items. Every time our representative, May, has been hardworking, attentive, and taken great care of us from top to bottom. She was timely in responding to questions and was quick to provide us with help. Our products arrived as expected, with no errors or issues. We will be back to do business with Discount Mugs, and May specifically, in the future!”

Negative reviews and complaints

“I’ve faced the situation when the company blamed me for their mistakes and refused to deal with the situation. They made our print micro-sized compared to the online proof I received, and refused to replace them. They look terrible, you can’t even read them.”

“Ordered 50 stemless glasses with the company logo on them. The logo was bubbled on about a half of the glasses, so I was made to return them. Be aware of the quality when ordering their promotional items and check everything properly when getting a delivery, as you might need to provide the company with all the necessary proof for their return.”

Pros and Cons of DiscountMugs


  • extensive product catalog and the ability to personalize any items for your company or brand
  • good quality, as the mugs are sturdy and have a lot of heft, making them difficult to be broken or damaged
  • a helpful chat that makes the process of ordering more comfortable even for those who’ve never ordered anything online
  • great prices and a diversity of deals like sales up to 70% that allow people to get the desired products with a good discount


  • in some cases, clients complain about bubbling on mugs, mostly on logos placed on glassware
  • the DiscountMug’s shipper doesn’t differ in high reliability, as some orders are shipped with delays without any serious reason
  • the art work placed on mugs sometimes can be washed off if you use a dishwasher, so you better wash them with your hands

DiscountMugs Sales, Coupon Codes and Promotions

DiscountMugs is ready to do its best to find each client the right products that fit one’s budget. Here’s what offers you can benefit from:

  • discounts of up to 70% with DiscountMugs coupon codes and promo codes
  • free shipping on most orders over $75
  • ability to save $50 off $500 with a coupon code SAVE50 at checkout
  • 5% MUGBUCKS cashback on every purchase to be redeemed on your next order
  • discounts for larger bulk orders, regardless of whether you are buying custom mugs with logos or just blank wholesale bulk glassware

What Methods of Payment are Available at DiscountMugs?

DiscountMugs offers several convenient payment options for our customers. They accept all major credit cards, including Visa, MasterCard, Discover, and American Express. They also accept physical checks. However, please note that orders paid for with a check will be subject to a production delay while the check is received and cleared.

Do They Really Have the Lowest Prices?

DiscountMugs guarantees that its prices are the lowest in the industry. If a retail competitor offers an identical product at a lower price, DiscountMugs will not only match the price, but beat it by 10%. To qualify for the Price Match Guarantee, customers must provide an official quote from the competitor showing the Grand Total including shipping.

How Long Does DiscountMugs Take to Ship?

When placing your order on DiscountMugs, you will be issued an estimated delivery date. In most cases, orders arrive on or before the date provided, but there are some cases where the printing process can delay an order.

If you need a guaranteed delivery date, DiscountMugs offers rush production for an additional cost. To use this proposal, you should select a ‘Get it by’ date when placing the order, and the company guarantees the purchase will arrive by the selected time.

Does DiscountMugs Ship outside of the USA?

Yes, DiscountMugs ships internationally to many countries around the world. If you’re located outside of the USA, please contact their customer service team for a shipping quote. Please note that local duties and taxes may apply to orders shipped outside of the USA.

How to Return Your Purchase?

Regardless of the industry standard for customized products dictates a no return and a no refund policy, DiscountMugs provides for order return in some individual cases. If there are some issues with the ordered items due to an error on the brand’s part, it undertakes to reprint the order and ship it via Ground Service.

To return and refund the products, you should confirm the mistake and send a request to the company. After your confirmation to be considered, you will get a reprinted order.

Where Is DiscountMugs Located?

DiscountMugs is located in Miami, the heart of South Florida. But you can order the brand’s products throughout the world.

Where Do DiscountMugs Make Their Apparel?

DiscountMugs has its production and management facilities in South Florida. Currently, the company has over 50 employees located in Miami that deal with apparel items, drinkware, glassware, and office supplies manufacturing.

Product List

  • Coffee Mugs & Tea Cups
  • Travel Mugs & Tumblers
  • Sport & Water Bottles
  • Can Coolers
  • Beer Glasses
  • Beer Mugs
  • Wine Glasses
  • Shot Glasses
  • Pint Glasses
  • Mason Jars
  • Champagne Glasses
  • Plastic Glasses
  • Stemless Glasses
  • Martini Glasses
  • Margarita Glasses
  • Cocktail Shakers
  • Whiskey Glasses
  • Pilsner Glasses
  • T-Shirts
  • Polo Shirts
  • Sweatshirts
  • Hoodies
  • Sunglasses

Verdict: Is DiscountMugs Worth the Money?

While DiscountMugs offers a wide range of products, the company does not have a perfect reputation when it comes to customer satisfaction. DiscountMugs has been known to have issues with late deliveries and customer service, but the quality of their products matches the prices.


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