What Is DHgate: Is It a legit Company?

DHgate review

DHgate is an online marketplace that offers an impressive variety of goods. Customers can find anything from clothing to shoes, handbags, sneakers, and accessories. It’s a reputable company that was founded in 2004 and works with thousands of sellers to deliver affordable products around the world.

DHgate is quite similar to such giants as AliExpress and eBay, so it’s a reliable online platform. It is safe to purchase from, but shoppers need to remember that DHgate does not produce its own goods. The company works with a large base of sellers, and some of them may offer lower-quality products. So, shoppers need to filter through the online stores and pay attention to their ratings. Luckily, DHgate offers refunds in case shoppers receive something they don’t like, ensuring a safe experience for every customer.

DHgate Customer Reviews & Ratings

There are thousands of DHgate reviews online, allowing customers to learn more about the company and the sellers it works with. DHgate has an average rating of 3.5 stars, which is mostly the indication of the sellers’ products and not the way DHgate works.

Happy customers note that DHgate offers unbeatable prices that can help shoppers save a lot:

“DHgate has the same jerseys that you would pay over $130 for at retail stores for under $45. It’s like ordering manufacturer direct. They even give you choices of different sellers to choose from, which offer different prices and shipping times.” (source)

Many reviewers also note that DHgate offers great customer service and does everything to ensure shoppers’ satisfaction:

“I love the company because of their support. Hence I recommend ordering from them”


“DHgate always responds to me and provides the best solutions. I just want to say a BIG THANKS to DHgate management and team!”

Now, as for the complaints, most of them are focused on the delivery time and product quality. Now, the shipping time may vary because many products are shipped from China, and shoppers need to keep this aspect in mind. As for the quality, DHgate works with a ton of shoppers.

Naturally, some of them may offer mediocre products for cheaper prices. That being said, each seller and every item on DHgate has reviews. Shoppers simply need to check those to avoid buying something low-quality.

DHgate Discounts, Promotions & Coupon Codes

Dhgate regularly offers coupons and great deals to help shoppers save on almost every purchase. For instance, there’s a $2 coupon for new users, multiple Flash Deals (low prices on specific goods for a limited time), and a huge sale section (Lowest Price Zone). DHgate also has a dedicated coupon page (Coupon Center) where all the offers are gathered for increased convenience.

Customers can also subscribe to the company’s email newsletter to receive coupons and sale notifications.

How Long Does DHgate Take to Ship?

DHgate typically takes up to 15 business days to deliver orders. However, some delays are possible due to pandemic-related issues.

Sometimes packages take longer to arrive during the busy holiday season. The orders that are shipped from China may also take a bit longer to ship (sometimes, up to 2 months). Therefore, shoppers shouldn’t panic if their DHgate orders don’t arrive fast. It’s better to contact the company representatives who are always happy to provide tracking details.

How to Get a Refund On DHgate?

DHgate offers 90-day buyer protection with every order. If something is wrong with the goods, customers need to contact the seller immediately to resolve the issue. If the seller doesn’t respond, shoppers can apply for a dispute (open the order details and choose “Open an after-sale dispute”).

From here, DHgate will take care of the dispute. The company may ask shoppers for photo proof, especially if the order arrives damaged, not as described, or of a lower quality than expected. If DHgate approves a refund, it will be automatically processed to the original payment method. Refunds may take up to 7-15 business days to be processed.

DHgate Wedding Dresses

DHgate Wedding Dresses

DHgate offers over 40K wholesale wedding dress models, giving shoppers more than enough options to choose from. It’s worth mentioning that the prices are very reasonable, and the designs are versatile and can suit various tastes. There are both standard sizes and plus-size models to accommodate different body types.

While such a number of options can seem overwhelming, shoppers can easily navigate through them thanks to DHgate’s handy filters. Customers can search wedding dresses based on the desired hemline type, neckline, sleeves, back design, and more.

Prices vary, but it’s easy to find a well-made dress for around $300.

Many customers note that DHgate’s wedding dresses are surprisingly well-made for the money and are certainly worth the wait:

“I was nervous ordering my wedding dress that I have never seen in person and overseas, but wow! I am amazed at the quality and I just got to say that it was a smooth ordering and the shipment was a bit faster than what was thought.”

Of course, it’s also possible to stumble upon sellers that offer low-quality goods, so it’s crucial to scan the reviews before making a purchase (just to be on the safe side).

DHgate Handbags

DHgate handbags

The variety of handbags offered by DHgate is truly impressive. Shoppers can find all the last trends, classy models, evening bags, mini bags, shoulder bags, minimalist models, and more. Prices vary depending on the model, but customers can easily find quality bags under $100 (including designer replicas).

Shoppers say that DHgate’s bags are typically well-made and look the same in real life as presented in the pictures:

“The product was as described, and the service was excellent. I am very happy with my bag.”


How to buy on DHgate?

To buy on DHgate, customers need to create an account, choose the item they want to purchase, read the reviews to make sure there won’t be any quality issues, and follow the steps to pay for their order. Most goods on DHgate do not have a minimum order requirement, making this platform an excellent solution for personal shopping.

Where is DHgate located in the United States?

DHgate has a warehouse in Los Angeles.

How to use Paypal on DHgate?

When shoppers want to pay for the order, they need to select PayPal as their payment method. Then the website will take them to PayPal’s website, where shoppers can securely finish the transaction.

How to cancel a DHgate order?

Shoppers can cancel orders by going to the order page and clicking “Cancel Order”. If the item hasn’t been shipped yet, the refund will be processed automatically.

Where is DHgate shipped from?

Most DHgate orders are shipped from China. However, the company also has a warehouse in the US.

How to contact DHgate customer service?

To contact DHgate, shoppers can go to the Help Center. There is a Contact Us page that allows customers to communicate with company representatives via a live chat, social media chats, and messages. Shoppers can also visit a Dispute Zone to find the most common questions and answers about disputes. Customers can also use email (service.tr@dhgate.com) or phone (+90 212 296 4569).

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