Rating 4.2

Customer Satisfaction: 8.7/10

Category: Furniture Stores

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About Design Within Reach

Design Within Reach (DWR) is a modern furniture company that focuses on sustainable wood sourcing and certified pieces from prominent designers.

The brand offers stunning collections that range from mid-century to Scandinavian design aesthetic, perfect for creating unique statement pieces in any home.

The quality of the furniture offered by Design Within Reach is top-notch and customers rate it highly.

All the furniture is obtained from notable designers and crafted with solid wood construction where possible. Some items also incorporate fibreboard and plywood but only as necessary additions to ensure durability.

Depending on the budget needs, shoppers can find something suitable for their home at DWR as prices may be somewhat steep for some items but usually worth it for the quality of product received.

Our Verdict

According to the customer’s experience, Design Within Reach is willing to correct any problems that arise and ensures that the customer is not left with a loss. 

The company’s showrooms in NYC are well-stocked and beautifully showcased, providing customers with a great shopping experience.

In terms of delivery fees, customers mention that they are high, but sometimes the company offers deals on them. Overall, the customer’s experience with Design Within Reach suggests that the company is willing to rectify problems but customers may need to be assertive to return damaged furniture.

Experiences & Complaints​

“We bought 6 dining chairs, outdoor furniture set, 2 small tables, blanket, standing lamp, closet, eames chair, coffee table in the last couple of years. Needless to say we are good customers. The last thing we bought was the Noguchi coffee table for 1800$ 4 months ago. A week ago our 5y old daughter leaned on it, the wooden base cracked. I contacted DWR and filed a claim. At first, we had some miscommunications and couldnt get our issues resolved (thats why i only give 4 stars) but Kate at DWR helped us out and we couldnt be more happy with how this was handled by her. We will definitely keep shopping there as they have so much amazing furniture!” (source)

“Bought the Bantam in American leather a decade ago. The dogs scratched my leather, but never had issues with it. Foam held up. Arms never wore through until you felt the wood. Buttons stayed on. Frame didn’t break. True that it’s not a flop all day deep seated sectional type sofa. The styling is a bit more formal, but it is not uncomfortable. I think you really have to consider HOW you use a sofa before you buy. We never got tired of this classic and just had it reupholstered in a new Maharam fabric. It’s a keeper.” (source)

“Raleigh Sofa seemed very comfortable in show room but seat is just a little short on depth (have had for just 6 months but will keep in mind next time). Overall is very classic. Also note cushions are secured so cannot be adjusted and if wanting replacements would need to open fabric to replaced.” (source)

#1 Bantam Sofa

Bantam Sofa is a perfect couch for an apartment. Its chaise design makes it easy to relax and take a nap, and its cushions are described as comfortably firm. The legs of the sofa are finished in a rich walnut stain, adding a touch of sophistication to the piece. Additionally, customers have the option to choose a custom fabric to make the sofa their own. If replacement parts are needed for the sofa, customers can contact the company’s knowledgeable client care team at 800.944.2233.

#2 Raleigh Sofa

Raleigh Sofa has a solid construction despite its light and open appearance. The sofa is visually appealing and provides a comfortable seating experience, although the seat depth is a bit shallow. Keep in mind, If replacement is needed, the fabric will have to be opened. The wool fabric used for the sofa may wear out quickly and the covers are not movable or washable.

#3 Theatre Sofa

Theatre Sofa

The Theatre Sofa is a comfortable and stylish piece of furniture designed by Boerner. It features a gently angled backrest and full seat depth for a comfortable seating experience. The sofa is supported by a chromed steel base which gives it a modern touch and a sturdy foundation. This sofa showcases Boerner’s artisanal details, making it a perfect addition to any stylish and functional living space.