Rating 4.6

Customer Satisfaction: 9.3/10

Category: Shopping

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About the Company: Is Customink Legit?

customink review

Customink was founded in 2000 by former college classmates Marc Katz, Mike Driscoll, and Dave Christensen. The company’s main goal is to help customers all over the world bring their designs to life and look great in their custom t-shirts.

These days, Customink has thousands of loyal clients all over the world. The company was mentioned by such trustworthy media as the Washington Post, People magazine, Inc., and more. Needless to say, Customink is a legitimate company. It has over 72K followers on Instagram and 376K followers on Facebook, which proves Customink is safe to purchase from.

Customink Quality Review: Is It Worth It?

Customink reviews

Here’s the great news: most Customink reviews mention exceptional quality. Users are happy with the prints, the fabric, and even the seams. This says a lot about the company and its quality control.
It’s also worth mentioning that Customink has regular customers who note that the quality of the products is always consistent.

Some of the customers may feel like the Customink t-shirts are a bit overpriced for the quality, but such complaints are quite rare. So, it’s safe to assume that such customer comments have to do more with the shoppers’ expectations than the actual quality of Customink products.

How Does Customink Work?

Customink allows shoppers to create their own designs on various products, including t-shirts, face masks, office supplies, stickers, and more. The company deals with printing and can also help users perfect their designs.

The way Customink works is rather simple. Shoppers can go to its official website and open the Design Lab. There, users can choose among various clothing items, fonts, and designs. Shoppers can also upload their artwork and get it printed on pretty much anything they want.

Customink Customer Reviews & Ratings


Customink has plenty of reviews to browse through, which can help shoppers understand more about the company. There are almost 9,000 Customink reviews on Trustpilot with an average rating of 4.6 stars. The company also has over 7,000 reviews on Sitejabber and a 4.3-star rating.

Now, shoppers are usually impressed by the quality of Customink t-shirts. They mention that the prints are easy to design and look beautiful in real life:

“Wow! Talk about exceeding expectations! The design tool was easy to use. And the results are perfect!” (source)

Many users also mention excellent customer service, which can often be considered as the face of the company:

“Excellent communication and customer service. This is my second order with Custom Ink, and I’m impressed yet again.” (source)

Among the complaints, comments about the clothing sizes are the most prevalent. Some of the items may run a little small, so shoppers might want to double-check the size chart before finalizing their order.

Customink Promotions & Discounts



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There are a few ways shoppers can save more with Customink.

First of all, buying in bulk typically means lower prices for one piece. In other words, the more items users buy, the more money they can save.

Customink also has many affordable items among the standard shirts. Users can find more here.

Additionally, the company offers $5 off the orders over $100 with the coupon code “leaves2021”.
And as a nice bonus, Customink offers free shipping to continental US.

Customink Return Policy


Customink is one of the rare few companies that offer a 100% Satisfaction Guarantee service. Guys at Customink understand that ordering online can be very stressful for some people, so they give shoppers 15 days to return the items and get a full refund.

So, if shoppers receive flawed goods or something that differs from the design image they saw when ordering, they can get their money back. The rule also applies to orders that arrive later than promised.

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Customink Shipping Policy

Customink has three delivery options:

  • two-week Standard delivery, which is free and takes up to 14 days;
  • one-week Rush delivery, which costs an additional 10% and guarantees that the order will arrive within 7 business days;
  • 3-day Super Rush delivery, which costs an additional 25% and takes up to 3 business days. However, shoppers need to make an order by 2 pm EST.

These shipping methods are available for the contiguous 48 United States. To inquire about prices and shipping details to Alaska, Hawaii, and Canada, shoppers are advised to contact the company via phone (1-800-293-4232).

Users can also ship to multiple addresses (in case they need to deliver t-shirts to each member of their group or team). In this case, a flat rate is applied – $6.95 per address.

Customink also offers international shipping. The fees will depend on the location and the order details. The company encourages shoppers to contact customer service (at 1 703-434-3214) to find out all of the international delivery details and prices.

Customink Pros & Cons


  • easy to create custom designs thanks to the smoothly-operating website and Design Lab
  • expansive assortment of items
  • satisfaction guarantee and easy returns
  • excellent customer service


  • some of the prints may turn out less bright than on the pictures (however, this would depend on the design itself)
  • some of the clothing items run a little small, so customers need to check the size charts carefully before ordering

Uberprints vs Customink

In terms of item variety and design options, Uberprints and Customink are very similar.

That being said, Customink wins when it comes to pricing, especially regarding discounts and regular promotions.

Customink also offers international shipping, while Uberprints works with orders within the US only.

Additionally, Customink has been in business longer, so the company has slightly better brand recognition.

Customink vs Teespring

The main difference between Customink and Teespring is that the former focuses on custom designs for shoppers to wear, whether it’s to represent their business, share unique apparel with their team, or represent an idea that’s important to them.

Teespring, on the other hand, focuses more on the merchandise users can create with the company’s help and sell it on social media. So it can work as an extra business tool, in a way.

It’s also worth mentioning that Teespring typically offers more coupon codes and discounts than Customink. At the same time, it doesn’t have free shipping (unlike Customink).

Customink vs Vistaprint

When looking at the Customink vs Vistaprint comparison, the first thing that may catch one’s attention is the website layout. With Customink, navigating the available items and working with custom designs is very smooth and easy. Vistaprint’s website, on the other hand, seems more cluttered and not that easy to sift through.

Another big difference between these two companies is that Vistaprint focuses on business merchandise mostly. It prints great business cards, banners, and other promotional products. Customink, however, is more versatile, so it is more likely to satisfy a wider range of users.


Where is Customink located?

The Customink headquarters is currently located in Fairfax, Virginia, just fifteen minutes outside of Washington DC.

Where does Customink ship from?

Customink has facilities in Northern Virginia, Charlottesville, Reno, and Dallas.

How long does Customink take to ship?

On average, Customink takes up to 14 business days to deliver orders. However, in most cases, t-shirts arrive faster than the guaranteed arrival date.

How to make a Customink order?

To order a custom design from Customink, users need to go to the company’s official website. There, they can find the Design Lab button. The Design Lab allows shoppers to create their own designs using thousands of fonts and art variations. Next, shoppers can proceed to the Order Options and finalize their purchase.

How much does Customink cost?

On average, most t-shirts cost around $14-25 per one item. The final price would depend on many factors, including the number of t-shirts users want to order, the color, and the print they choose.

How to use a coupon code on Customink?

During the check-out, users can press the “Do you have a voucher code?” button and enter their coupon code to get a discount.

What is the least expensive item on Customink?

The cheapest items on the Customink website are face masks, stickers, magnets, and some office supplies.

How to cancel an order on Customink?

To cancel a Customink order, users need to go to the Settings tab and click “Cancel Order”. However, this is possible only if the order form is still open. Otherwise, shoppers need to contact the help center to make a cancelation inquiry.

How to Contact Customink?

Shoppers can contact Customink via one of the following channels:

  • phone – 800-293-4232 (8 am – midnight ET Mon-Fri, 10 am – 6pm ET Saturday, 10 am – 6pm ET Sunday)
  • Contact US form on the company’s website
  • Live Chat on the Customink website


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