burrow review

BURROW

Rating 4.7
4.7/5

Customer Satisfaction: 9.4/10

Category: Furniture Stores

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Contents

About Burrow

Burrow is a furniture company that provides a good balance between quality, affordability, and convenience. Modular design is the innovative foundation of their furniture and they reverse-engineer a luxury sofa to separate into modules, which unlocks a whole menu of additional benefits.

Burrow’s studio anchors its practice in two of the most sought-after design movements: American Mid-Century Modernism and contemporary Scandinavian style. This makes them a unique and appealing option for those looking for high-quality, stylish furniture.

Burrow is headquartered in New York, New York, United States, and was founded in 2017 by Kabeer Chopra and Stephen Kuhl.

Is Burrow Furniture Good Quality?

There are many positive reviews with photos from verified buyers on the Burrow official site. Customers seem to really love the quality of Burrow furniture. It is definitely worth the money as it is very comfortable and looks great in any home. Overall, people are happy with their purchase and would recommend it to others.

Experiences & Complaints

Based on customer reviews from different platforms, Burrow has an overall rating of 4.7 out of 5 stars, and most customers are satisfied with their shopping experience. 

“I absolutely loved my Burrow experience. The couch is extremely comfortable, It was easy to assemble, and looks great in my living room. I love their quality, the fabric is soft and durable, and the size is perfect.”

“I think the Nomad sectional. from Burrow is a great choice for anyone looking for a high-quality and comfortable piece of furniture. The material is soft and easy to clean, making it perfect for families with small children or pets. Additionally, the couch can easily seat four adults, making it ideal for entertaining guests.”

What do customers say in reviews about Burrow’s delivery?

Overall, customers are happy with the shipping service from Burrow. They report that it is fast and efficient. The company communicates well about delivery times and tracking information. There have been no reports of damaged or missing items.

“Thanks to Burrow’s shipping service, the sofa arrived ahead of the promised date, and everything arrived as expected.“

“In love with this couch. I purchased it after my little brother highly recommended it, shipping was fast and set up was manageable with two people.”

“My experience with Burrow was great. Trendy, high-quality couch with ottomans, accurate shipping times even in a moment of massive furniture delays.”

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Complaints and negative reviews

Burrow buyers have complained about several issues, including receiving wrong or damaged items, poor customer service, and not receiving refunds for canceled orders. Some buyers have also reported that their couches have arrived without the correct cushions.

“I ordered a Burrow sofa, but it was delivered with the wrong cushions. They sent me new cushions, but they also were wrong. Their customer support team is responsive but is not helpful.”

“The sofa took much longer to deliver than promised, and when it arrived it was missing the chaise. The assembly was more difficult than advertised. While their customer service is excellent, If you are on a budget, try a local wholesale sofa place or IKEA.”

What are the Best-Selling Burrow Sofas?

Below are the most popular sectionals and sofas based on searches of Burrow’s buyers:

Frequently Asked Questions

How long does Burrow shipping take?

Burrow usually ships furniture in around two weeks, but sometimes it can take up to seven weeks. Also, they offer free shipping on every single order.

Who does Burrow use for shipping large items?

Burrow uses UPS to ship large items such as couches. Keep in mind that with large deliveries, UPS will occasionally put the boxes on separate trucks.

Are the Burrow’s couches stain-resistant?

Yes, Burrow’s durable fabric is made from a synthetic stain-resistant fiber. You can even clean your couch with bleach because the inert material isn’t dyed, it’s blended with color from the start.

Is Burrow furniture scratch resistant?

Yes, the company uses a fabric that resists scratches and stains, because Burrow furniture is made with microfiber, which is the best material for dogs and cats. This makes it a great choice for homeowners with pets.

Are the Burrow couches customizable?

Burrow’s couches are entirely customizable to fit your specific needs. You can choose the shape, size, fabric, and color of your couch to ensure it perfectly complements your space. Additionally, Burrow offers a wide variety of pillow options to further customize your comfort. Whether you’re looking for a traditional sofa or something more unique, Burrow can help you create the perfect piece for your home.

Where does Burrow make their furniture?

Burrow is headquartered in New York City and their furniture is made in the United States. So if you’re looking for quality furniture that is made in the USA, be sure to check out Burrow.

How long does it take to assemble a sectional from Burrow

Assembling a sectional from Burrow furniture is incredibly easy. Most people report that it takes them between 15 and 90 minutes to put together a sofa, depending on the size and complexity of the design.

How to contact Burrow customer service?

If you need to contact Burrow customer service for complaints or any reason, you can reach them by email support@burrow.com.

Does Burrow take returns?

Burrow takes returns on any products within a 30-day window from the date of purchase. Customers can initiate a return by logging into their account on the Burrow website and selecting the “Return” option for their order.

How much is Burrow return shipping?

Burrow return shipping fees are 10% of the product value if you have the intact original packaging, or 20% of the product value if you do not have the original packaging.

Reviews

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