Birch Lane Review 2022

They use different shipping companies depending on the size of the shipped item. Considering the situation in the world, they quickly started offering the ‘No-Contact Drop-off’ near your house, which is really great. Ground shipping will usually take 1-7 business days. Express and Expedited shipping can get you your package within 1-2 days. They also have an option of the economy shipping to help you save some money if you’re not in a hurry. Pay less and get your package within 3-8 days. Birch Lane warehouses also do not deliver on Saturdays and Sundays. They have quite a lot of delivery options, which is really great and flexible.

They’re working in the mid-end niche, which allows them to source great products from other countries and set a reasonable price tag on those. When you shop with Birch Lane, you see how big can be the difference between a really classy store like this and cheap items from IKEA and other popular stores. They have a great price/quality ratio, we definitely recommend shopping with Birch Lane on the average budget.

The design is neat and minimalist. It’s very convenient, cause it allows you to scroll it without dealing with pop up windows and other excessive content. However, sometimes when you try to filter out the search results it gets slow. When you open 3-5 browser tabs, it gets quite slow. Other then this, you won’t have ANY problems shopping on Birch Lane.

Birch Lane products have plenty of information available before the purchase. Every time you open the ‘Specifications’ section, you get a huge list of properties available for your review. You can also check out the ‘Weight & Dimensions’ section to understand how big the item is. Also, their ‘Reviews’ section can give you a lot of additional information based on questions & answers of the regular users.

Their products usually have 2-8 images that allow you to review the product from different angles and understand it’s size, style, pros & cons. A big plus is the fact that they add pictures in the interior to help you realize whether this particular item will be a good fit for your house.

Most of their products have other color options that you can choose to make sure the item will fit your interior style. Unfortunately, they do not allow you to customize the items, but the number of available colors is usually from 3 to seven, which is a big selection.

The Birch Lane customer service operates according to the following schedule: Mon – Fri: 8AM – midnight Sat: 8AM – 8PM Sun: 9AM – 6PM You can get phone support or get quick help with your order using their Help Center with plenty of crucial questions answered. Also, you can send them an email. Too bad they don’t have a chat, but their Help Center is impressive, convenient and if you don’t find your answer there — you can always give them a quick call.

They provide the warranty information on the products page (the ‘Specifications’ section). Warranty term depends on the product you choose. For example, an accent chair can have a 30-day warranty and sofas may have up to 90 days covered by warranty. Anyway, this information will be stated in the ‘Specifications’ section as stated above.

Most of the Birch Lane items can be returned within 30 days after initial purchase. Please note that some items are non-returnable and non-refundable. They will have a corresponding tag on the product page. The return shipping costs will be deducted from your refund. Of course, the return shipping of the wrong or damaged item is FREE. So basically, they have a quite friendly and regular returns & refunds guidelines. According to their Returns Policy, you can receive your refund as a credit store or directly to your original payment method. The credit store will never expire, so it’s convenient if you plan to shop with them in future. Store credit is processed within 24 hours. Refund to your original payment method 3-5 business days. The whole return process can take up to two weeks considering the processing from your first inquiry and to the day you get your refund.