Rating 2.7

Customer Satisfaction: 6.6/10

Category: Furniture Stores

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Is Birch Lane a Legit Company?

Birch Lane Sofa

Birch Lane is a reputable store (serves interior enthusiasts since 2002) from the family of Wayfair and Allmodern shops. They focus on furniture pieces and decor elements with a timeless design, and classy look. Simply put, they sell items that won’t get old. It’s classic, it’s beautiful.

A lawful company that’s registered with the Better Business Bureau with an A Plus rating. They offer mid-end pricing and a huge selection of products from towels and rugs to patio furniture and beds. Just like its sister stores, you will find everything to furnish your place here.

The ratings for Birch Lane on Trustpilot and Resellerratings are not as high as they could be; buyers are satisfied with their purchases but some have had issues with customer service or pricing policies.

How Good Is Birch Lane Furniture?

Birch Lane will cover all of your needs when it comes to interior design and furnishing your place. You can find indoor & outdoor furniture, and get yourself new rugs, lighting, and pillows matching your sofa design. Basically, you will find everything — from the tiniest towel for your bath to big sets of outdoor furniture for your patio.

Their furniture is made out of high-grade materials and comes in a range of styles to suit any taste. Whether you are looking for dining room furniture or wall decor, Birch Lane has something to meet your needs. Prices for items range from $10 to $10000, so there is something for everyone. The great thing about buying furniture – is that their products are built to last and are available in a wide variety of styles.

Buyer writes in comments: “Absolutely love my new sofa from Birch Lane! It’s well built, firm yet comfortable, and looks great in my dining room. Oakley Graphite fabric is beautiful and easy to clean, and I’m so glad I chose it over the other fabric samples I looked at. Delivery was quick and easy. Nice price for such a quality and comfy piece.”

Birch Lane Customer Reviews

Negative Reviews & Complaints

Top points of feedback:

  • Complaints about long waiting times when trying to reach customer service
  • Difficulty in ordering and shipping items
  • Incorrect information being displayed on orders and addresses

“I just wasted 40 minutes of my time to order something. Had to call customer service. At that moment I decided not to purchase and I am glad I didn’t. The online ordering was horrendous. The shipping address and the account was a mess. They had Wayfair information on orders and addresses integrated with the new Birch Lane Account.”


“Furniture nice quality big sturdy and delivered well packaged however 2 stars have been subtracted due to not receiving all my pieces package of legs were not included then put on hold for endless time when trying to contact store have not contacted anyone as of yet so my couch is sitting on floor”


Positive Reviews

Top points of feedback:

  • Quality furniture
  • Good customer service

“I love the chair. It took a bit of time for delivery but I assume it’s because they use real furniture transport and not UPS. I’m impressed all the way around.”


“I love my new Jameson couch. It is absolutely perfect. My puppy Parker especially loves sitting on the couch looking out the window”


“Ordered Wednesday and arrived Friday. Ordered by phone. Excellent customer service. Bed is of excellent quality, and I am very happy. Would recommend them to anyone.”


Birch Lane Shipping

They use different shipping companies depending on the size of the shipped item. Considering the situation in the world, they quickly started offering the ‘No-Contact Drop-off’ near your house, which is really great. Ground shipping will usually take 1-7 business days; express and expedited shipping can get you your package within 1-2 days.

They also have an option of economy shipping to help you save some money if you’re not in a hurry – pay less and get your package within 3-8 days. Birch Lane warehouses also do not deliver on Saturdays and Sundays. They have quite a lot of delivery options, which is really great and flexible.

The Birch Lane shipping policy is great for customers in the contiguous US, as they offer free shipping on orders over $35(for orders up to $35 – standart shipping cost is $4.99). For those who live in StatesToCollectSalesTaxExclusive – Birch Lane is required to charge sales tax. However, the company does not charge hidden fees or handling fees.

Some products – like those that are large or have specific shipping charges, aren’t eligible for reduced or free shipping rates; but other items in your cart at time of checkout will still count towards the qualifying total.

Birch Lane Return & Refund Policy

Most of the Birch Lane items can be returned within thirty days after the initial purchase. Note – some items are non-returnable or non-refundable; they have a corresponding tag on the product page. Return shipping costs will be deducted from your refund. Return shipping of the wrong/damaged item is free. So basically – they have quite friendly and regular returns & refund guidelines.

Buyers can receive refund as a credit store or directly to their original payment method (3-5 business days). The credit store will never expire, so it’s convenient if you plan to shop with them in the future. Store credit is processed within 24 hours. The whole return process can take up to two weeks considering the processing from your first inquiry to the day you get your refund.

The mattress return policy at Birch Lane is one of the best in the industry. If you’re not satisfied with your purchase, you can return or exchange it for a different one within 100 nights. This policy applies to all mattresses, except for mattress toppers, crib mattresses, air mattresses, and open box mattresses. Whether you’re looking for a new mattress or simply want to try out a different model, Birch Lane makes it easy and hassle-free.

Birch Lane Warranty

They provide the warranty information on the products page. Warranty term depends on the product you choose. For example – an accent chair can have a 30-day warranty and sofas may have up to 90 days covered by warranty.

Birch Lane Table

About Prices

Rugs start at $27
Sofas start at $740
Beds start at $360
Coffee tables start at $164
Pillows start at $10
Сhairs start at $160

Birch Lane Pros & Cons

  • Reasonable returns & refunds policy
  • Big selection of products from all over the world (USA, China, Malaysia, etc.)
  • A lot of sales to take advantage of and save
  • Great app for the smartphones, convenient to shop
  • Flexible delivery options available at the checkout
  • No-contact drop-off by your house with no face-to-face contact
  • You have to sign up to checkout
  • They could offer more payment options
  • Some of the products have missing information like warranty, country of origin, etc.
  • No live customer service chat
  • Almost no eco-friendly products

Conclusion: Is Birch Lane Furniture Worth the Money?

The Birch Lane website is a great place to find furniture and home decor. They have tons of options, with flexible shipping prices that will fit your budget no matter what it’s made from! Their returns & refunds are equal to industry standard.

Also, it’s one of the easiest stores to shop from your smartphone. 4.9 star rating in the App Store speaks for itself.

Make sure you read the product description carefully because sometimes things can vary based on how they’re selling them (e-g., some items come assembled while others need assembly).

Birch Lane Bed


Do I need to sign up to make a purchase?

Yes. Click the ‘Proceed to checkout’ button, you will be redirected and asked to enter your email address to sign in or sign up. Unfortunately, you won’t be able to checkout as a guest.

Can I track my order after the purchase?

Yes, you can track all of your orders in the My orders’ section. The status will be displayed near the order details.

Do they provide tracking numbers for the shipped packages?

Yes, once your order is shipped — you will receive an email with the tracking number to help you see where your package is.

What delivery services they use?

Depending on the size of the item you ordered. Small packages are delivered via UPS or FedEx. When it comes to large items, they’re shipped via trusted freight carriers in your area.

Do they have location restrictions?

They do not ship to P.O. boxes and military APOs. Customers from Alaska, Hawaii, Puerto Rico or the U.S. Virgin Islands may face additional shipping fees or restrictions to ship the item.

Do they offer gift cards?

Yes. You can order the Birch Lane gift cardonline with the maximum amount of $500. For bulk orders and custom amounts — you can always contact their support and place a customized request.


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