Store Description: Birch Lane is a reputable store from the family of Wayfair and Allmodern shops. They focus on the furniture pieces and decor elements with the timeless design, classy look. Simply put, they sell items that won’t get old. It’s classic, it’s beautiful.
They offer mid-end pricing and huge selection of products from towels and rugs to patio furniture and beds. Just like it’s sister stores, you will find everything to furnish your place here.
Price range: mid-end
Summary
We recommend this store to those who’s looking for reasonable pricing, yet really good quality. They operate since 2002 and have already established themselves as a good store with easy ordering, easy tracking and flexible delivery.
Their returns & refunds are equal to industry standard. Their customer service is good and you’ll always get help online when you need it.
Also, it’s one of the easiest stores to shop from your smartphone. 4.9 star rating in the App Store speaks for itself.
Overall
4.3
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User Review
3
(79 votes)
Comments Rating0
(0 reviews)
Pros
Reasonable returns & refunds policy
Big selection of products from all over the world (USA, China, Malaysia, etc.)
A lot of sales to take advantage of and save
Great app for the smartphones, convenient to shop
Flexible delivery options available at the checkout
No-contact drop-off by your house with no face-to-face contact
Cons
You have to sign up to checkout
They could offer more payment options
Some of the products have missing information like warranty, country of origin, etc.
No live customer service chat
Almost no eco-friendly products
Editorial Rating
Product quality – ★★★★ (4)
Most of their products are really excellent and will last long.
Of course, as a huge retailer, some of the cheap and low-quality items tend to slip to the store, but most of them will have an unreasonably low price and bad specifications, so you won’t miss them.
Use their recommendations and filters — then you’ll always get the best quality for good money.
Delivery – ★★★★★ (5)
They use different shipping companies depending on the size of the shipped item.
Considering the situation in the world, they quickly started offering the ‘No-Contact Drop-off’ near your house, which is really great.
Ground shipping will usually take 1-7 business days. Express and Expedited shipping can get you your package within 1-2 days.
They also have an option of the economy shipping to help you save some money if you’re not in a hurry. Pay less and get your package within 3-8 days.
Birch Lane warehouses also do not deliver on Saturdays and Sundays.
They have quite a lot of delivery options, which is really great and flexible.
Value for money – ★★★★ (4)
They’re working in the mid-end niche, which allows them to source great products from other countries and set a reasonable price tag on those.
When you shop with Birch Lane, you see how big can be the difference between a really classy store like this and cheap items from IKEA and other popular stores.
They have a great price/quality ratio, we definitely recommend shopping with Birch Lane on the average budget.
Website ease of use – ★★★★ (4)
The design is neat and minimalist. It’s very convenient, cause it allows you to scroll it without dealing with pop up windows and other excessive content.
However, sometimes when you try to filter out the search results it gets slow. When you open 3-5 browser tabs, it gets quite slow.
Other then this, you won’t have ANY problems shopping on Birch Lane.
Product information – ★★★★★ (5)
Birch Lane products have plenty of information available before the purchase.
Every time you open the ‘Specifications’ section, you get a huge list of properties available for your review. You can also check out the ‘Weight & Dimensions’ section to understand how big the item is.
Also, their ‘Reviews’ section can give you a lot of additional information based on questions & answers of the regular users.
Product images – ★★★★★ (5)
Their products usually have 2-8 images that allow you to review the product from different angles and understand it’s size, style, pros & cons.
A big plus is the fact that they add pictures in the interior to help you realize whether this particular item will be a good fit for your house.
Product options – ★★★★ (4)
Most of their products have other color options that you can choose to make sure the item will fit your interior style.
Unfortunately, they do not allow you to customize the items, but the number of available colors is usually from 3 to seven, which is a big selection.
Support – ★★★★ (4)
The Birch Lane customer service operates according to the following schedule:
Mon - Fri: 8AM - midnight
Sat: 8AM - 8PM
Sun: 9AM - 6PM
You can get phone support or get quick help with your order using their Help Center with plenty of crucial questions answered.
Also, you can send them an email.
Too bad they don’t have a chat, but their Help Center is impressive, convenient and if you don’t find your answer there — you can always give them a quick call.
Warranty – ★★★★ (4)
They provide the warranty information on the products page (the ‘Specifications’ section).
Warranty term depends on the product you choose. For example, an accent chair can have a 30-day warranty and sofas may have up to 90 days covered by warranty.
Anyway, this information will be stated in the ‘Specifications’ section as stated above.
Returns & Refunds – ★★★★ (4)
Most of the Birch Lane items can be returned within 30 days after initial purchase.
Please note that some items are non-returnable and non-refundable. They will have a corresponding tag on the product page.
The return shipping costs will be deducted from your refund.
Of course, the return shipping of the wrong or damaged item is FREE.
So basically, they have a quite friendly and regular returns & refunds guidelines.
According to their Returns Policy, you can receive your refund as a credit store or directly to your original payment method. The credit store will never expire, so it’s convenient if you plan to shop with them in future.
Store credit is processed within 24 hours. Refund to your original payment method 3-5 business days.
The whole return process can take up to two weeks considering the processing from your first inquiry and to the day you get your refund.
Payment options – ★★★★ (4)
You can check out with the Credit Card or PayPal. Big ‘yes’ for the PP, but too bad they do not support more options like AmazonPay or Affirm.
TOTAL SCORE: 4.25
We recommend/not recommend you if
Recommended if
You’re looking for a good price/quality ratio
You want more flexible delivery options available at checkout
You want to shop international products
You’re looking for classy and stylish products for your interio
You have a reasonable budget for the mid-end niche
You like to shop from your smartphone
Not recommended if
You want to make a quick purchase and checkout as a guest
You want to customize your products
You’re looking for exclusive made-to-order products
You’re into eco-friendly materials
Customer Reviews
Product Range
Birch Lane will cover all of your needs when it comes to interior design and furnishing your place. You can find indoor & outdoor furniture, get yourself new rugs, lighting and pillows matching your sofa design.
Basically, you will find everything — from the tiniest towel for your bath to big sets of outdoor furniture for your patio.
What makes this store good
Reasonable pricing and great quality
This is a one of those store where you can easily shop the mid-end furniture pieces and decor element. You pay reasonable pricing for the products that will last really long. Flexible delivery options
You’ll have about 6 delivery options with different time frames and pricing. You can even order an economy delivery to save some money, if you’re ready to wait a few days longer. No-contact delivery available
Great addition during these challenging times when we don’t need extra face-to-face contact.
Pricing
Rugs start at $20
Sofas start at $308
Beds start at $99
Coffee tables start at $99
Pillows start at $17
Сhairs start at $145
Is this shop legit?
Birch Lane furniture store is a reputable company that serves interior enthusiasts since 2002. While being a part of the Wayfair and AllModern family, Birch Lane remains a trustworthy place to shop.
1Do I need to sign up to make a purchase?
Yes. Click the ‘Proceed to checkout’ button, you will be redirected and asked to enter your email address to sign in or sign up. Unfortunately, you won’t be able to checkout as a guest.
2Can I track my order after the purchase?
Yes, you can track all of your orders in the My orders’ section. The status will be displayed near the order details.
3Do they provide tracking numbers for the shipped packages?
Yes, once your order is shipped — you will receive an email with the tracking number to help you see where your package is.
4What delivery services they use?
Depending on the size of the item you ordered. Small packages are delivered via UPS or FedEx. When it comes to large items, they’re shipped via trusted freight carriers in your area.
5Do they have location restrictions?
They do not ship to P.O. boxes and military APOs. Customers from Alaska, Hawaii, Puerto Rico or the U.S. Virgin Islands may face additional shipping fees or restrictions to ship the item.
6Do they offer gift cards?
Yes. You can order the Birch Lane gift cardonline with the maximum amount of $500. For bulk orders and custom amounts — you can always contact their support and place a customized request.
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
