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Is Bed Bath and Beyond a Legit Company?
Bed Bath and Beyond was founded in 1971 by Warren Eisenberg & Leonard Feinstein and is headquartered in Monroe, Michigan, US.
Bed Bath & Beyond is one of the most popular destinations for home goods shopping. Whenever you decide to change your interior or buy anything for your home – you’ll be able to find it on the company’s website or in their mobile app (depending on what’s more convenient for you). They work with lots of retailers; this makes them one of the biggest domestic home goods distributor. You can find everything from coffee tables to bath towels; from blenders to doormats. Shop online or offline – they offer all options to ease your experience.
As of October 10, 2022 – there are 715 Bed Bath & Beyond stores in the US. California has the most locations with 69 stores, representing about 10% of all BBB stores in the country. 100% legit company with lots of experience in business – it’s worth the consumer’s attention.
Bed Bath & Beyond has a consumer rating of 3.62 stars from +760 reviews at Sitejabber and 3.5 stars from +3.921 reviews at FB. But the company’s rating on Trustpilot and Resellerratings is not so good. Customers are generally satisfied with their purchases but some buyers are dissatisfied with the delivery process and the support service.
How Good Is Bed Bath and Beyond Furniture?
Their wide selection of styles and varied color/fabric choices make them a great option for anyone looking to update their home furnishings. The great thing about buying furniture from BB&Beyond is that their products are high quality but not too expensive.
You can find some really durable pieces for less than $500 (considering discounts), which will last years with proper care. Buyers write: “There is almost always a 20% off coupon every week or month available and coupled with sales, you can’t go wrong. Great store, great quality products.”
Bed Bath and Beyond Customer Reviews
Negative Reviews & Complaints
Top points of feedback:
- Some coupons can only be used for specific items
- Difficulty using credit cards
“Some 20% off coupons are off of just one item. Yes you can collect coupons and use one for each item you are purchasing. But you can’t use many coupons for one item.”
“I have attempted to place 3 orders with my new credit card and all have been canceled by your system without explanation, your customer service representatives have no idea how to answer a customer inquiry, they copy the templates and paste them to answer the same thing over and over. No one has any idea why my 3 purchases were canceled and my bank has told me 10 times that the merchant is canceling the transactions”
Positive Reviews
Top points of feedback:
- Ease of use of Bed Bath & Beyond’s app
- Good deals on clearance and promo items
- Stylish products at reasonable prices
“Their app is super easy to use and usually has additional promos and clearance items. I’ve tried other decor companies, but always seem to come back to Bed Bath & Beyond. Always a good experience.”
“This is one of the go to place when I need something stylish for my home. Their collection is huge, and the prices are reasonable.”
Bed Bath and Beyond Shipping
Since they deliver their products internationally, it all depends on your location. Their standard delivery within the US will take around 3-6 business days. Alaska, Hawaii, and Puerto Rico will take 2 more days additionally. Expedited delivery will take around 2-3 days within the US territory and 4-5 days to those states. You can also pay for same-day delivery.
If your order is worth more than 39 USD (for orders up to 39 USD the fee is 5.99 USD), you’ll have free delivery within the US. If you chose the Expedited shipping option – you will pay from 17.99 USD to 54.99 USD. Express shipping option fees vary from 21.99 USD to 72.99 USD.
Customers from Alaska, Hawaii, and Puerto Rico do not have a free delivery option. Depending on the order amount – for standard shipping you will pay 9.99 dollars; for expedited shipping – from 18.99 USD to 150.99 USD; for express shipping you will pay 37.99 USD to 224.99 USD. International delivery usually depends on the carrier and how far your country is located outside the US.
Bed Bath and Beyond Return & Refund Policy
First of all, they only offer free return shipping to US territories and APO/FPO. The original shipping charges will not be refunded. You’ll be able to return your product within 90 days after your purchase. (Exceptions: 30 days for smart home technology and seasonal Items; 60 days for electrics and air mattresses).
If you do not have a receipt, they’ll try and find your order in their system, to make that happen, you’ll need to provide something like:
- Credit/Debit Card or Gift Card number
- Order confirmation number
- Account number
If you made a purchase using the Gift Card, you’d get a Merchandise Credit for the paid amount. As usual, the made to order, custom made, and special products cannot be returned. You should also check their returns page before shopping since they specifically list some of their categories of non-returnable products.
Bed Bath and Beyond Warranty
They have a special section discussing the product warranty on the product page. However, it’s a common problem that you’ll have to request a copy of the manufacturer’s warranty through their customer service department.
Requesting the warranty information from the customer service department can be seen as an inconvenience because it’s an extra step that needs to be taken in order to gain access to this important information; whether or not this is a significant issue depends on the individual and how important having a warranty is to them.
About Prices
This is a mid-end store with lots of options for both budget shopping and expensive items hunting. You can find affordable options if you use the website’s filters smartly. The most popular products start with the following price tags:
- Beds starting with $400
- Coffee tables starting with $40
- Sofas starting with $315
- Bed pillows starting with $10
- Bath towels starting with $3
Please note that they also have the liquidation section where you can find discounted products.
They also offer a price match feature. Found the same product, but cheaper? They’ll match the price if you show the proof.
Bed Bath & Beyond Pros & Cons
- Wide range of available products
- Offline stores and mobile apps with great design
- They offer a price match
- Many sales, discounted product and liquidation items
- Friendly interface and good user experience
- They ship to APO/FPO, Hawaii, Alaska and Puerto Rico
- Free shipping for US orders with more $40+ purchase value
- Shipping to Hawaii, Alaska and Puerto Rico is not free
- Orders that require truck delivery cannot be shipped internationally
- Their product page info and images gallery is not extensive enough
- Sometimes their website is loading really slow
Conclusion: Is Bed Bath & Beyond Furniture Worth the Money?
Bed Bath and Beyond is a great decor company that offers a wide variety of products at reasonable prices. They have a user-friendly app and their shipping is fairly quick (3-6 business days for standard shipping within the US); they also offer free returns for US orders over $39.
However, their customer service department can be seen as inconvenient because you have to request a copy of the manufacturer’s warranty from them. Overall, Bed Bath and Beyond is a great company with minor inconveniences.
FAQ
Do I need to sign up to make a purchase?
You won’t need a website account to finalize your purchase and check out.
Can I track my order after the purchase?
You can track your order in a corresponding section of the Bed Bath & Beyond website. You’ll need your email and an order number or just login to see your order history along with the tracking information for the last one.
Do they provide tracking numbers for the shipped packages?
You can find your order tracking number in your email-box and your order history in the website profile.
What delivery services they use?
It depends on your location; they ship their parcels either via FedEx/UPS/or USPS.
Do they have location restrictions?
They ship worldwide and offer their customers to visit a special website for Canada shipments. While placing an international order, we recommend you notice that they cannot ship internationally an item that requires truck delivery. This is very unfortunate and makes the delivery of many store products impossible.
On the other hand, when we talk about US shipments, it’s really great that they offer delivery to APO/FPO & Puerto Rico.
Do they offer gift cards?
They offer a very powerful platform for gift card owners. You can order an eGiftCard and a physical one, design it, add money to the existing card and check the balance online. This is one of the most thought-out gift card systems of all home goods stores.
What payment methods do they provide?
BB&Beyond only offers you to pay via VISA or MasterCard credit/debit cards. Unfortunately, no PayPal or another additional method of financing your order like Affirm or anything like this.