Ballard Designs Ratings

Store Description: Ballard Designs company was established decades ago. What started as a regular black & white catalog of furniture pieces, is now a huge store with furniture, home essentials, and outdoor items. Widely recognized for the style and look of their items, Ballard Designs can become your go-to spot for furniture and home goods shopping. Plus, if you live on the East Coast, you can visit their retail stores and check out their offline offerings or chat with their staff to get assistance.

Price range: mid-end

Telephone: 00 1 855-868-8555


One of the best stores when it comes to quality, pricing, and selection. The returns are easy, the customer service department can assist you via phone, chat, or email.

Their products usually have enough information on specifications and the photo gallery is always top-notch.

Not great for those who want their products shipped right away due to their constant shipping delays. That’s basically the only real problem you may face. Overall, we definitely recommend this store and offer you to check out their sales and promotional offers.


  • High-quality products
  • Reasonable pricing policy
  • International shipping
  • Large photo gallery for items
  • Products come in many variations


  • Delays with delivery
  • Missing warranty information
  • No financing options like Affirm

Read What Real Buyers Say

Editorial Rating

Product quality★★★★★ (5)
It depends on your budget, but the overall quality of the offered products is great. Since most of their products have quite good construction specifications, you’re getting the items that will last long. It’s not the one-year solution, it’s for ages.
Delivery★★★ (3)
One of the most problematic spots of this shop is delivery, since you may find plenty of complaints about delivery time frames on the internet. It’s true, they have delays and ship a bit longer than it usually takes for other stores. Plus, due to the COVID-19 restrictions and healthcare situation, they inform every user online that there might be additional delays. Understandable, but not perfect.
Value for money★★★★ (4)
There’s a two-part answer for this. When it comes to wooden furniture, budget-focused shoppers may find the pricing a bit high. That’s because Ballard Designs is using solid wood materials, it costs a bit more than its alternatives. However, upholstered items have so many affordable options that anyone will find a furniture piece fitting their budget. Overall, it’s not a ‘pricey’ store. It’s a mid-range affordability niche. You pay a fair price for genuinely high-quality items.
Website ease of use★★★★(4)
The website has a minimalist design, but it has so much block on every page that it makes them work a bit slow. Sometimes you may face slow browsing and other problems. But overall, it’s good – you won’t have problems finding the required info or customization options.
Product information★★★★★ (5)
Store provides an extensive share of information for every product they sell. When you shop popular items, high rated items, or new collections – you will always find the info you need on features, specifications, dimensions, and more. Plus, they feature pictures of the items made by customers to help you see each piece from every possible angle and in different interiors.
Product images★★★★★ (5)
An average product has around 6-7 pictures, including – with interior background, without background, and different angles. Also, the most popular and top rated items feature photos from happy customers, which means you can access a really large product gallery.
Product options★★★★★ (5)
Ballard Designs is not a niche brand that can offer you to customize every tiny detail and made-to-order furniture pieces. However, they really provide you with a big number of available fabrics, colors and sizes. The 5-star rating is a result of their additional feature that we’ve never seen in the other stores. You can actually send them your fabric and they’ll use it on your upholstered item. That’s amazing.
Support★★★★★ (5)
The store offers three options to make an inquiry about the product or services: call, email the product specialist, or have a live chat with the support team. It’s always great when the store has a chat available. Their service hours are: 8:00am-11:00pm EST Mon-Fri 9:00am-10:00pm EST Sat-Sun
Warranty★★★ (3)
Unfortunately, many of their products simply do not feature the warranty information. They do claim that they cover the manufacturer’s warranty, but looks like you’ll have to contact their support to figure out what kind of warranty is applied to a specific product.
Returns & Refunds★★★★ (4)
They have a pretty regular returns and refunds policy. Once you’ve got your product, you have a 90 days money-back guarantee to return the merchandise. The shipping cost and processing fee will be deducted from your refund if the item is not damaged. You can get a pre-paid label to ship back the product via UPS/RS, but not all of the orders are eligible for this. You can check out all of the restrictions by the link.
Discounts/coupons★★★★★ (5)
They have separate sections with items that are currently on sale. Plus, what’s really great is that they sort the items into categories like ‘all clearance’ or ‘recently added’. This allows you to grab a discounted item from the latest collections when they’re running out of stock.
Payment options★★★★ (4)
You can use a Credit/Debit Card, PayPal or Gift Cards. Unfortunately, no AmazonPay or Affirm to break your purchase into several payments. But overall, it’s great that they have PayPal.


We recommend/not recommend you if

Customer reviews

Ballard Designs
Based on 129 reviews
09:33 26 Nov 21
Beautiful showroom! Friendly and knowledgeable staff.
Barbara Striker
Barbara Striker
15:27 21 Oct 21
We had a great experience at the store as well as the buying experience.However the secretary we ordered has drawers that stick and are very difficult to open. I wrote a review and was contacted by them to get a replacement. Again a good experience.When the replacement came the drawers were worse than the original so we didn't accept it.We are very happy with all the other pieces we have and love the design of the secretary just wish this flaw was worked out.
Phillip Maruska
Phillip Maruska
16:31 09 Oct 21
Great staff. Truly an exceptional shopping experience.
Pam Vias
Pam Vias
23:13 15 Aug 21
Greay selections, quality products.....and the other stores and the malls food court is good too.
Henrietta King
Henrietta King
17:08 27 Jul 21
Great home furnishing as well as design help. Somewhat pricey but in line with higher quality items.
Taryn Schwartz
Taryn Schwartz
12:29 01 May 21
Love Ballard and the staff here is amazing. Absolutely a great spot for home decor!
Kathryn Meehan
Kathryn Meehan
02:43 01 May 21
The staff at Ballard Design in Atlanta was very helpful in helping me purchase a floor model chandelier that had been discontinued. Miss Lisa and Scott were just a few of the associates that helped in the transaction. Its really great to have a store where you can see so many of the catalog products in person. Always happy with my Ballard purchases.
Kellie Segraves
Kellie Segraves
18:36 17 Apr 21
Had to make a return today. Could not have been a more pleasant and easy experience. We also enjoyed browsing the beautiful displays. So much to look at in one store yet so expertly displayed it does not feel crowded! Love shopping here!
Corey Watson
Corey Watson
16:48 17 Apr 21
Nice clean place just didn't have anything I was looking for.
Don Paige
Don Paige
22:50 31 Jan 21
Ballards needs to update their numbers they let in the store... must be only 10 % of occupancy... ridiculous! Otherwise, once inside, great store
Kelly Stubbs
Kelly Stubbs
22:03 24 Aug 20
Beautiful showroom & friendly staff. It was nice to see the merchandise in person as we dont have a store near us in FL. FUN!
lynette jaillet
lynette jaillet
13:11 24 Aug 20
Always a treasure hunt, lines too long, don't stop anymore if around the buliding.
Mary Catherine Greaber
Mary Catherine Greaber
13:16 15 Jun 20
My husband and I worked with Paul at Ballard Designs this weekend, and he was absolutely wonderful. Not only was he able to visualize the concept we wanted and anticipate our needs after only asking a few questions, he came up with some awesome ideas and designs for the space that we never would have been able to imagine on our own. He was super responsive and quickly made us a presentation and floor layout, incorporating everything we had discussed so I could better visualize it in my mind. We never felt pressured to buy anything, but loved all his suggestions. He was so patient, answered all the questions we had, and made the entire process completely painless. I highly recommend working with Paul.
Renee D.
Renee D.
13:11 28 Dec 19
I use to get their catalogues all the time and loved flipping through them for design inspiration. I made my first visit to their store a few weeks ago...
16:10 15 Nov 19
Wow. They have it all. Seems all stores in Atlanta are really nice.
Lauren Braxton
Lauren Braxton
14:37 20 Jul 19
Everyone is very helpful! The only complaint I would have is that I found a duvet that I loved, asked if they had king size in the back since there were not any out on the floor, and they came back and said they were out of stock in the store and online as well. I checked online later that evening to find out they did have a king size in the color I was looking for. She was very nice about it, I just take it that maybe there was some miscommunication about what I was looking for? But love this store and drive over from B’ham a couple of times a year!
Cindy M.
Cindy M.
14:27 25 Jul 18
[723]This store is located inside of the King of Prussia mallThe entire store was 25% off which was great as most items were a little pricey...
Courtney K.
Courtney K.
07:15 10 Apr 17
Bottom Line: A beautiful store full of transitional home décor and furniture.I was excited to see that Ballard Designs was located in the King of Prussia...

Product Range

Ballard Designs is not just a furniture catalog, but a good place to shop for home essentials – from towels to light fixtures.

Besides that, you will really appreciate a separate ‘Fabric’ section that features a number of indoor, outdoor, and all performance fabric.

So you’re not just shopping for furniture and home goods, you get a certain amount of freedom when it comes to customization, which is good.

Plus, as a bonus, they have a separate section with holiday-related items.

What makes this store good

Huge selection of products

They’re not just selling furniture, but will help you choose decor elements, bedding, and outdoor items.

The most popular and high-rated products come in a huge variety of looks – color, wood, fabric, etc.

Number of product options

The most popular and high-rated products come in a huge variety of looks – color, wood, fabric, etc.

Perfect price/quality ratio

You understand what you pay for – these are long-lasting products for a decent price.

ballard designs


  • Rugs start at $7.69
  • Sofas start at $439.20
  • Beds start at $349.99
  • Coffee tables start at $55.30
  • Pillows start at $15
  • Сhairs start at $60.19

Is this shop legit?

It’s a reputable store that operates for decades now. Having more than 10 retail locations on board, Ballard Designs remains one of the popular furniture shopping destinations in the US and worldwide.

If you are looking for home furnishings, check out our reviews of other popular furniture brands:

1Do I need to sign up to make a purchase?

Yes, you can check out as a guest, or sign up to receive their promotional deals, track all of your orders on the profile page, and more.

2Can I track my order after the purchase?

Sure, you can check the order status and track it in the ‘Order Status’ section of the Ballard Designs website.

3Do they provide tracking numbers for the shipped packages?

Yes, you will receive an email once your order is shipped.

4What delivery services they use?

They pick the carrier depending on your location and the size of the ordered item.

5Do they have location restrictions?

Thanks to their partnership with Borderfree, they ship their products internationally. The company doesn’t state specifically which locations are restricted. However, there are a few things to keep in mind:

The list of all available countries will pop up when you click on the flag at the bottom of the screen.

Some furniture pieces can be restricted for international shipping, but you’ll have to contact their support to make sure.

Also, orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

6Do they offer gift cards?

They offer e-gift cards only. This means the card will be sent to the recipient’s email. You can choose between 16 designs and set any amount you want. This is quite convenient, no need to call the support team and ask for a bigger number on the card.

About author

Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
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