Rating 3.7

Customer Satisfaction: 7.3/10

Category: Furniture Stores

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Store Description

Ballard Designs company was established decades ago. What started as a regular black & white catalog of furniture pieces, is now a huge store with furniture, home essentials, and outdoor items. Widely recognized for the style and look of their items, Ballard Designs can become your go-to spot for furniture and home goods shopping. Plus, if you live on the East Coast, you can visit their retail stores and check out their offline offerings or chat with their staff to get assistance.


One of the best stores when it comes to quality, pricing, and selection. The returns are easy, the customer service department can assist you via phone, chat, or email.

Their products usually have enough information on specifications and the photo gallery is always top-notch.

Not great for those who want their products shipped right away due to their constant shipping delays. That’s basically the only real problem you may face. Overall, we definitely recommend this store and offer you to check out their sales and promotional offers.

Pros & Cons

  • High-quality products
  • Reasonable pricing policy
  • International shipping
  • Large photo gallery for items
  • Products come in many variations
  • Delays with delivery
  • Missing warranty information
  • No financing options like Affirm

Editorial Rating

Read What Real Buyers Say

Product quality★★★★★ (5)
It depends on your budget, but the overall quality of the offered products is great. Since most of their products have quite good construction specifications, you’re getting the items that will last long. It’s not the one-year solution, it’s for ages.
Delivery★★★ (3)
One of the most problematic spots of this shop is delivery, since you may find plenty of complaints about delivery time frames on the internet. It’s true, they have delays and ship a bit longer than it usually takes for other stores. Plus, due to the COVID-19 restrictions and healthcare situation, they inform every user online that there might be additional delays. Understandable, but not perfect.
Value for money★★★★ (4)
There’s a two-part answer for this. When it comes to wooden furniture, budget-focused shoppers may find the pricing a bit high. That’s because Ballard Designs is using solid wood materials, it costs a bit more than its alternatives. However, upholstered items have so many affordable options that anyone will find a furniture piece fitting their budget. Overall, it’s not a ‘pricey’ store. It’s a mid-range affordability niche. You pay a fair price for genuinely high-quality items.
Website ease of use★★★★(4)
The website has a minimalist design, but it has so much block on every page that it makes them work a bit slow. Sometimes you may face slow browsing and other problems. But overall, it’s good – you won’t have problems finding the required info or customization options.
Product information★★★★★ (5)
Store provides an extensive share of information for every product they sell. When you shop popular items, high rated items, or new collections – you will always find the info you need on features, specifications, dimensions, and more. Plus, they feature pictures of the items made by customers to help you see each piece from every possible angle and in different interiors.
Product images★★★★★ (5)
An average product has around 6-7 pictures, including – with interior background, without background, and different angles. Also, the most popular and top rated items feature photos from happy customers, which means you can access a really large product gallery.
Product options★★★★★ (5)
Ballard Designs is not a niche brand that can offer you to customize every tiny detail and made-to-order furniture pieces. However, they really provide you with a big number of available fabrics, colors and sizes. The 5-star rating is a result of their additional feature that we’ve never seen in the other stores. You can actually send them your fabric and they’ll use it on your upholstered item. That’s amazing.
Support★★★★★ (5)
The store offers three options to make an inquiry about the product or services: call, email the product specialist, or have a live chat with the support team. It’s always great when the store has a chat available. Their service hours are: 8:00am-11:00pm EST Mon-Fri 9:00am-10:00pm EST Sat-Sun
Warranty★★★ (3)
Unfortunately, many of their products simply do not feature the warranty information. They do claim that they cover the manufacturer’s warranty, but looks like you’ll have to contact their support to figure out what kind of warranty is applied to a specific product.
Returns & Refunds★★★★ (4)
They have a pretty regular returns and refunds policy. Once you’ve got your product, you have a 90 days money-back guarantee to return the merchandise. The shipping cost and processing fee will be deducted from your refund if the item is not damaged. You can get a pre-paid label to ship back the product via UPS/RS, but not all of the orders are eligible for this. You can check out all of the restrictions by the link.
Discounts/coupons★★★★★ (5)
They have separate sections with items that are currently on sale. Plus, what’s really great is that they sort the items into categories like ‘all clearance’ or ‘recently added’. This allows you to grab a discounted item from the latest collections when they’re running out of stock.
Payment options★★★★ (4)
You can use a Credit/Debit Card, PayPal or Gift Cards. Unfortunately, no AmazonPay or Affirm to break your purchase into several payments. But overall, it’s great that they have PayPal.


We recommend/not recommend you if

Product Range

Ballard Designs is not just a furniture catalog, but a good place to shop for home essentials – from towels to light fixtures.

Besides that, you will really appreciate a separate ‘Fabric’ section that features a number of indoor, outdoor, and all performance fabric.

So you’re not just shopping for furniture and home goods, you get a certain amount of freedom when it comes to customization, which is good.

Plus, as a bonus, they have a separate section with holiday-related items.

What makes this store good

Huge selection of products

They’re not just selling furniture, but will help you choose decor elements, bedding, and outdoor items.

The most popular and high-rated products come in a huge variety of looks – color, wood, fabric, etc.

Number of product options

The most popular and high-rated products come in a huge variety of looks – color, wood, fabric, etc.

Perfect price/quality ratio

You understand what you pay for – these are long-lasting products for a decent price.

ballard designs


  • Rugs start at $7.69
  • Sofas start at $439.20
  • Beds start at $349.99
  • Coffee tables start at $55.30
  • Pillows start at $15
  • Сhairs start at $60.19

Is this shop legit?

It’s a reputable store that operates for decades now. Having more than 10 retail locations on board, Ballard Designs remains one of the popular furniture shopping destinations in the US and worldwide.


1Do I need to sign up to make a purchase?

Yes, you can check out as a guest, or sign up to receive their promotional deals, track all of your orders on the profile page, and more.

2Can I track my order after the purchase?

Sure, you can check the order status and track it in the ‘Order Status’ section of the Ballard Designs website.

3Do they provide tracking numbers for the shipped packages?

Yes, you will receive an email once your order is shipped.

4What delivery services they use?

They pick the carrier depending on your location and the size of the ordered item.

5Do they have location restrictions?

Thanks to their partnership with Borderfree, they ship their products internationally. The company doesn’t state specifically which locations are restricted. However, there are a few things to keep in mind:

The list of all available countries will pop up when you click on the flag at the bottom of the screen.

Some furniture pieces can be restricted for international shipping, but you’ll have to contact their support to make sure.

Also, orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

6Do they offer gift cards?

They offer e-gift cards only. This means the card will be sent to the recipient’s email. You can choose between 16 designs and set any amount you want. This is quite convenient, no need to call the support team and ask for a bigger number on the card.


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