Ashley

Ashley

Rating 2.6
2.6/5

Customer Satisfaction: 6.5/10

Category: Furniture Stores

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Store Description

Ashley Furniture is one of the largest stores on the market of home decor, furniture, etc. Here you can find anything you or your interior designer may need. The availability of the products can be checked online, and then you’ll be able to choose whether you want to get your order from the offline store or wait for the delivery. They offer in-home and ground delivery. Store location feature will help you choose the closest store to you where you’ll be able to pick-up the products. We want to highlight the broad selection in every niche of home products available in Ashley Furniture.

Summary

Ashley Furniture comprises over 800 locations worldwide. It’s an old furniture manufacturing and distributing chain established back in 1997. They cover many countries, and the manufacturing process itself is happening in the United States. The production is owned by a father and son, which makes this a truly American independent business offering good quality furniture made in the center of the free world.

Pros & Cons

Pros
  • Affordability
  • Proudly manufactured in the US
  • Fair and transparent returns
  • Mobile Apps
  • They support the environmental protection initiatives and work on recycling
Cons
  • Offline stores may have a bit different refund procedures
  • Their online support chat is unavailable
  • Their website design is a bit overwhelming

Editorial Rating

Read What Real Buyers Say

Product quality – 4.5
The qualities are meeting international standards since they operate worldwide and have such a big chain of offline and online stores. Customers tend to rate their experience of buying something from Ashley Furniture as the right decision.
Delivery – 5
They offer both regular and in-home delivery. The regular delivery via FedEx, UPS, or USPS will take place if you’ve ordered something small. If the item is big, it will be either shipped from the closest offline store/warehouse or will be shipped by their own freight services from the warehouse that has the item. That may affect the delivery timeframe.
Value for money — 5
It’s fair to admit that the prices are more than affordable. Getting yourself a cozy sofa under $1000 is great since the average price of the sofa in the US is around $1500. The quality you get may be less good than from stores like Joybird producing custom-made furniture. However, what you get for this price is more than great. You’ll be happy.
Website ease of use – 4.5
The overall website experience is a bit overwhelming since they have lots of things happening on the screen at the same time. There are lots of different categories, products, and promos displayed on the main page, but don’t get scared away. They have fantastic filters offering you a chance to display just the categories you’re interested in or shop the products depending on the room you’re trying to decorate and furnish. This makes Ashley Furniture very convenient.
Product information – 5
They offer everything you may need on the product page. As an example, let’s check the average sofa page — assembly instructions in a pdf format, all the dimensions, brief description of the item and easy navigation among the sections of product details, customer reviews, and product care tips. We believe that’s everything you may need as a client.
Product images – 5
Most of the products like sofas, beds, coffee tables, and accent chairs have very extensive photo galleries. They allow you to see the product itself in detail and review more than 3-4 pictures showcasing this product within different room interiors. It’s enough for you to make the decision of how this will look at home.
Product options – 4.5
Usually, the product page offers you a very standard set of options: color, sizing, and material. This is an average set of options, nothing special.
Support – 4.5
They offer phone support and sometimes their chat is available. Unfortunately, at the moment of the review, the chat was unavailable. The customer service hours are not mentioned anywhere, so they’re most likely available through regular business hours. Offline Stores They’re available worldwide in more than 800 locations. You can use the store locator to find the closest one for the pick-up and check the availability of the particular product using your zip code. Mobile App They have their own application for both iOS and Android, offering smartphone users a better experience. It’s very rare for a furniture store, and it highlights the fact of how serious this store is.
Warranty — 4
The warranty varies depending on the product you’ve chosen. You can access the full list of warranty details by the section on the warranty information page. It’s the most convenient way to check this information among the stores we’ve reviewed. Some stores simply do not mention the warranty, and some of them do not even offer it after all.
Returns & Refunds – 4.5
If you receive a damaged item — it will be replaced or repaired within 72 hours. You can return the product within 30 days if you’re not satisfied with your product. However, you’ll be responsible for the return shipping in case you’re returning for any reason except the damage. Please note: Refund timeframe and other details should be checked at the time of purchase when you deal with the offline store. Some of them may have small differences in procedures.
Eco-friendly
Ashley Furniture company recycles more than 280,000 tons of wood and more than 1,500 tons of metal annually. They’re also partnered with environment protection initiatives to support the safety of nature. Country of production They manufacture their products in the US with the headquarters based in Wisconsin. Then they distribute the US-made products around the globe.
Discounts/coupons – 4.5
They run promotions on different product categories and separate items. They also offer up to 20% discount for interior designers and industry professionals in their Trade Program.
Payment options — 4.5
You can check out with a Credit Card or use the PayPal checkout.

Up to 55 % OFF

Ashley Furniture HomeStore

Up to 55 % OFF

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TOTAL SCORE: 2.6

We recommend/not recommend you if

  • You’re looking for furniture and decor pieces produced in the US
  • You want to furnish your home using only one website
  • You want to pick-up the products from the offline store
  • You’re looking for affordable furniture

Product Range

They cover every category of the home products you may need: from beds, sofas, and chairs to pillows, rugs, and even lighting elements. One of their benefits is how big their selection of mattresses is. They offer dozens of mattresses types and styles.

Navigating through these huge categories may be hard for you, so they offer plenty of filtering options. They’ve added the menu items giving you access to shopping by room, style, collections, lifestyles and even colors. Other stores don’t have these many filtering options, and that’s a big plus. You can not only review the products by room but also check the furniture units with the colors that you know will fit the style of your home.

What Makes This Store Good

– Number of offline stores

They’re available in more than 800 locations. Their website location manager will guide you right to the closest store around. It’s very convenient to pick-up your order from the showroom and not wait for the delivery.

– Working internationally

They’re available in many countries. According to the data available online, not all of the chain stores are owned by one corporation, but the general pricing guidelines are applied. The products are manufactured in the US, though.

– A broad selection of products

Every category includes hundreds of top-notch pieces. You can navigate through them using the custom filters.

Ashley Furniture Store– Affordability of most popular items

Ashley Furniture can be called an affordable store. There are sofas that can be bought for around 500 dollars and, let’s be honest, it sounds perfect if you have a limited budget. With Ashley Furniture you’ll be able to furnish your place with the US-manufactured products for a reasonable price.

Pricing

We want to highlight the fact that most of the products have very affordable pricing policies, and many of them can be delivered for free to any US state/city. Here’s a breakdown of the most popular positions:

  • Sofas — starting with $500
  • Beds — $180
  • Mattresses — $120
  • Coffee tables — $60
  • Accent chairs — $90
  • Rugs — $36
  • Pillows — $19

You can furnish your place under $1500 and buy all the essential things. For example, if you’re moving to the new rental that is not furnished at all — Ashley Furniture will work great for you.

Is This Shop Legit?

It’s accredited by the Better Business Bureau and has the A+ score. Ashley Furniture is a huge and well-known recognizable brand in the world.

FAQ

1Do I need to sign up to make a purchase?

No, it’s possible to check out as a guest without the need of signing up. However, you won’t have access to their special promotions, so we recommend you signing up.

2Can I track my order after the purchase?

Yes, you can always track your order online.

3Do they provide tracking numbers for the shipped packages?

You will be notified that the product has been shipped. You’ll get the tracking number via email.

4What delivery services do they use?

UPS, USPS, and FedEx for regular ground delivery. They deliver their products via their own in-home delivery when the product is large.

5Do they have location restrictions?

Not stated, but you can check their store locator to see whether they cover your area.

6Do they offer gift cards?

Unfortunately, they do not sell electronic gift cards right now. However, you can check with your local store. Many of them are operated separately and may have their own gift card policies.

Reviews

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