Rating 4.2

Customer Satisfaction: 7.8/10

Category: Furniture Stores

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Is AllModern a Legit Company?

Allmodern sofa

As part of Wayfair – AllModern is a legitimate company with lots of experience in business and lots of happy and unhappy customers. AllModern was founded in 2006 and headquartered in Boston, Massachusetts, United States.

How Good Is AllModern Furniture?

Fair product quality evaluation is crucial while furniture shopping.  Their product quality is equal to the pricing range that you see. It means that you won’t get custom-designed and high-profile furniture there – but you’ll be able to get decent products for the offered pricing.

The overall product quality can be compared to IKEA or any other franchise stores offering low-budget solutions. You won’t regret getting something on Allmodern, but it’s fair to admit that their furniture is not designed to last for decades.

Based on customer reviews and their experience, we can say that the furniture from AllModern is of good quality, sturdy, comfy, and modern: “Sectional sofa is really cute; I love its warm color. It’s also really easy to clean. Firm and comfortable – and I find it easy to fall asleep on. Glad I got it on sale, because it’s a great purchase overall. Great quality! The best”, posts one of the buyers.

Allmodern sectional

AllModern Customer Reviews

Negative Reviews & Complaints

Top points of feedback:

  • Receiving damaged goods
  • Overcharged items
  • Receipt of wrong goods
  • Unhelpful customer service

“Very shady company; overcharge you for items that you never even purchased from them. Had to dispute all of the charges with my Credit card company and am still waiting on a resolution! Customer service is also very UNHELPFUL and doesn’t seem to care about their customers at all. Save yourself the hassle..”

“Allmodern is not a trustworthy company. They gave me a gift card instead of a full store credit even though I had never opened the product. When I reached out to them, they never rectified the situation. So in the end, I had to file a dispute with my credit card company.”

“Looking for a cheap, yet stylish coffee table – Allmodern is a great option. But, be aware that some of the tables may have slight imperfections – such as slightly uneven legs :(”

Positive Reviews

Top points of feedback:

  • Good customer service experiences
  • Quality and affordable furniture
  • Wide range of products

“All in all, I had a good experience with allmodern, despite the issues with the nightstand. Customer service was excellent and I would def shop with them again, just not for large furniture items. If you’re looking for affordable modern furniture, allmodern is def worth checking out.”

“Allmodern is a great company to work with. They have amazing customer service and they are quick to resolve any problems that may arise. Def recommend them to anyone looking for quality furniture and good customer service!”

“Stylish and affordable furniture! Company offers a wide range of products: including sofas/chairs/tables and more. We impressed with the quality of the Geo sofa we purchased from Allmodern. Sofa was well-made, comfortable and stylish.”

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AllModern Shipping

The products are shipped every single day. However, note that some reputable reviews state that their orders can sometimes ship later than promised. AllModern can give you faster shipping for more than thousand available products. Just look for the special note on the product page. Please note that the store may have some special delivery rules applied for sofas, large fixtures, and home improvement products. Usually, these products have special notes on the page.

Allmodern offers fast, safe, and reliable shipping for all of its products. Small items are typically sent via UPS or FedEx; large items are sent with specialized carriers. There may be some additional fees or shipping restrictions for those living in Alaska, Hawaii, Puerto Rico, or the Virgin Islands.

AllModern offers free shipping on orders over $35 ($4,99 for orders under $35). Additionally, sales tax may be applied to your order based on specific state and local tax rates. Shipping charges may apply for orders being shipped to Alaska, Hawaii, and U.S. Territories. Be sure to keep an eye out for the “FREE Shipping” message when browsing and shopping on Allmodern – it’ll help you take advantage of free shipping offers.

What Is AllModern Return Policy?

Allmodern has a pretty standard return policy. Most items can be returned for a refund or store credit within 30 days of delivery, as long as the item is in its original condition and packaging. There are a few exceptions, such as clearance items, gift cards, personalized items, and bundled items at discounted rates, but generally speaking most purchases can be returned. Shipping charges are not refundable, however, so keep that in mind if you’re considering returning an item. If your item is damaged or defective, Allmodern will work with you to find the best solution.

How Long Does Is AllModern Furniture Take to Refund?

It is important to know your refund options before making a purchase. Allmodern offers store credit or a refund to your original payment method, minus return shipping costs. Most banks will process the credit card refunds within 3-5 business days. For all other refund methods, you should wait up to 2 weeks for Allmodern to fully process your return and issue your refund. You can check the status of your refund on the My Orders page. If you need to change your refund method, you can do so via the “Change My Refund Method” tool on the My Orders page before returning your item(s).

Does AllModern Furniture Have a Warranty?

Allmodern furniture is backed by a limited warranty against manufacturer’s defects for a period of one year from the date of invoice. This warranty covers construction and workmanship under normal household and consumer use. If a defect is found during the warranty period, Allmodern will exchange, repair or replace the defective product.

This limited warranty excludes damages resulting from neglect, accidents, exposure to extreme or abnormal conditions, unauthorized repair or alteration, commercial and institutional use, normal wear and tear, or general misuse or abuse of our products. Be sure to keep your proof of purchase date handy in case you need to make a claim under this warranty.

Does Allmodern Have Sales & Discounts?

AllModern runs a lot of sales and offers significant discounts. Their loyalty program and financing options are complementing your shopping experience. They not only offer cheap pricing but support it with their ‘Sale’ section on the front page; you can easily access the selection of discounted products at any time of the week. They constantly update this section, and they always have promo discounts. If you carefully review their monthly discounts, you’ll be able to buy everything you need with even better pricing.

What Payment Methods do They Provide?

They offer a variety of payment methods to make shopping convenient for customers. Credit and debit cards are accepted, as well as Allmodern credit cards – PayPal – Apple Pay, and various financing options. Gift cards can be purchased and redeemed online, and promo codes can be applied at checkout. Whether you’re using a gift card or financing your purchase, Allmodern makes it easy to shop for the perfect Home furnishings.

AllModern Pros & Cons

  • Every product has great pricing, very affordable
  • Huge selection, you can get literally anything for your home
  • Convenient website and check out process
  • Financing options, loyalty program, and constant sales
  • It’s mass market production, not exclusive
  • Reviews state that you may face late shipments
  • Not every product may be in stock due to the huge selection

Verdict: Is AllModern Furniture Worth the Money?

Allmodern – a great place to shop for home furnishings. Wide variety of products at great prices, and a pretty standard return policy. Shipping charges are not refundable, however, so keep that in mind if you’re considering returning an item.

If your item is damaged/defective, Allmodern will work with you to find the best solution. Their furniture is backed by a limited warranty against manufacturer’s defects for one year from the date of invoice. This company – a great choice for anyone looking for new furniture.

Allmodern Outdoor Set

Frequently Asked Questions

Do I need to sign up to make a purchase?

You don’t need an account to proceed with your purchase. However, participating in loyalty programs is impossible without the Allmodern account.

Can I track my order after the purchase?

Sure, you can track your order in the MyOrder section.

Do they provide tracking numbers for the shipped packages?

Yes, once the product is shipped, you’ll be notified.

What delivery services do they use?

They use UPS and FedEx.

Do they have location restrictions?

Allmodern store ships to US and Canada.

How many locations are there in the US?

There are a total of 484 Pier 1 Imports locations in the United States as of September 02, 2022. The state with the most number of Pier 1 Imports locations is Florida, with 58 locations, which is 11% of all Pier 1 Imports locations in America.

Do they offer gift cards?

You can order gift cards. Minimum amount – 25USD; maximum amount – 500USD. However, you can always contact the support department to increase the gift card amount.

How much are sofas from Allmodern?

Allmodern Sofas start at 740 dollars; the most expensive models cost over 6,599 dollars.

How to contact AllModern’s customer service

Allmodern customer experience agents work via phone and can offer you their services according to the following schedule:
Mon – Fri: 8AM – midnight
Sat: 8AM – 8PM
Sun: 9AM – 6PM

Do they have live chat support?

Unfortunately, they don’t have an online real-time chat. Also, calling them will always work better than emailing.


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