Joybird vs Burrow: Which Company is Right for You?

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Joybird vs Burrow

Joybird and Burrow are two of the original direct-to-consumer furniture companies.

They both offer a variety of furniture products and have simple assembly processes.

However, there are a few key differences between the two brands.


Both companies are comparable in pricing. Both companies offer financing options, so you can spread out the cost of your purchase over time. Additionally, both companies have sales and promotions throughout the year, so it’s worth checking their websites frequently to see if you can get a better deal.

Set Up

Joybird offers a more comprehensive assembly service than Burrow. In addition to assembling your furniture, they will also unpack it and set it up in your home. This is ideal if you have a lot of furniture to assemble or if you’re not confident in your own ability to do it correctly.

Burrow’s assembly service is less comprehensive but still includes all the essential steps of putting together your furniture. They will also provide you with an illustrated guide so you can see exactly how it’s done. This is a good option if you’re on a budget or if you only have a few pieces of furniture to assemble.

When it comes to price, Joybird is the more expensive option but their service is also more comprehensive. Burrow is the cheaper option but their service is less comprehensive.


Customers seem to be very happy with Joybird furniture. There are some complaints about the customer service and delivery times, but most people are pleased with the quality of the furniture once it arrives.

“I waited a bit longer for my Joybird sofa than I would have liked, but the quality of the product is excellent. It’s very comfortable and looks luxurious. Perfect for movie nights or just relaxing. The customer service could be better, but overall great couch.”

Customers seem to really enjoy their Burrow furniture. Some customers find the furniture lightweight and not as sturdy as they would like.

“I bought a great sofa. Trendy, high-quality couch with ottomans, accurate shipping times even in a moment of massive furniture delays. Assembly was pretty easy as described. The fabric is soft and durable. Already we have had to clean multiple stains from juice, peanut butter, etc and it has been easy! My only complaint is that I think the ottomans are a little too lightweight and easily tip over when someone leans on them or bumps into them.”

About Joybird

Joybird Pros:

  • Enormous selection of both products and types of furniture
  • Simple set up
  • In-home delivery

Joybird Cons:

  • Extended time from order to delivery
  • Even basic curbside shipping isn’t free

About Burrow

Burrow Pros:

  • Tests their products for pet-friendliness
  • Delivery is free
  • Furniture is made in the United States

Burrow Cons:

  • Fewer furniture options than Joybird

What do customers say about Burrow and Joybird?

About Joybird

“Love my Joybird sofa! It’s beautiful, comfortable, and perfect for my big dog. It came completely built with huge, comfortable cushions and pillows that were ready to relax on immediately. However, the delivery experience was terrible. I hope the company can do something to improve their delivery service, because it really does reflect poorly on an otherwise terrific product.”

“I like my sofa. It’s comfortable for lounging and watching TV, but the deep seat and pillowy cushions made it difficult to sit up and chat with friends. Beautiful soft Merit Dove fabric. This sofa – is a cozy place to curl up and relax.”

About Burrow

“The sofa from Burrow is incredible. I bought it two years ago and it’s still like new. The seats are deep enough, which is what I wanted, although many customers don’t like that. The armrests are comfortable. It’s very roomy and quite rigid. The standard gray color is suitable for any interior. I moved it to different rooms, and it looked great there too. However, the delivery took a long time, which is typical for furniture stores.”

“I bought a sectional here. It looks fantastic in our space and has completely transformed the look and feel of the room. The quality is excellent and it is so comfortable to lounge on. It’s very stylish.”


Joybird is the better option if you’re looking for a wide selection of furniture and are willing to pay more for it.

Burrow is the better option if you’re looking for unique furniture of good quality.

Both companies have excellent customer service.



Rating 2.6
Rating 4.7

Made In: US

Made In: US

Free shipping: No

Free shipping: Yes

Shipping time: 14 days

Shipping time: 1-2 weeks 

Warranty: One year

Returns period: 90 days

Returns period: 30 days

Sofa prices: $599 – $3,439

Sofa prices: $835-$4,585

Chair prices: $295 – $1,719

Chair prices: $295-$2,090

Bed prices: $1,029 – $1,899

Bed prices: $895-$1,395