Birch Lane
Customer Satisfaction: 8.3/10
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About Journeys
Journeys is a popular footwear and accessories retailer catering primarily to teens and young adults with a focus on trendy, casual styles.
Owned by Genesco Inc., a leading footwear and apparel retailer, Journeys is a popular destination for those looking to keep up with the latest trends in sneakers, boots, and casual shoes.
The brand prides itself on offering a curated selection of brands like Vans, Converse, Dr. Martens, and UGG, along with exclusive styles that can’t be found elsewhere.
Product Range and Quality
Journeys’ product range leans heavily towards casual and streetwear styles, perfect for the younger crowd who value individuality and current trends.
Whether it’s the classic appeal of Converse Chuck Taylors or the edgy vibe of Dr. Martens, Journeys captures the essence of youthful fashion.
Their assortment includes a mix of footwear, apparel, and accessories, making it a one-stop shop for creating a complete outfit.
Quality-wise, Journeys sticks to reputable brands known for their durability and style, although some seasonal or fashion-forward items may not always offer the same longevity as their core staples.
Journeys Customer Reviews & Ratings
‘Great customer service from salesperson ,Ramses! Such a nice young man , so patient, polite, & helpful. They didn’t have my daughter’s size but he ordered them online for me. The young lady at the register who was assisting Ramses ( bc he was new) was also amazing. Both of these employees were professional and accommodating. We would definitely shop again at Journey’s Jersey City ( 1265). I think Ramses will have a successful employment there.’
‘I had a wonderful experience at Journeys located at the Eastland Mall in Gastonia, NC. The store manager, Meadow James was very helpful in assisting me exchanging Uggs short boot and ordering the Ugg Tall boot in black. She was attentive and very courteous. I will do repeat business with Journeys for myself and my family shoes needs.’
Pricing
Pricing at Journeys is fairly accessible, with most items ranging from budget-friendly to moderately priced. For example, their footwear typically falls between $50 to $150.
The value is generally good, especially considering the array of popular brands that are well-regarded for both style and quality. Journeys often runs promotions and sales, providing further opportunities to snag a great deal.
Shipping Policy
Journeys offers a variety of shipping options to accommodate different delivery needs, making it convenient for customers to receive their purchases in a timely manner. Here’s a breakdown of the shipping methods available and what you can expect:
1. Ground Shipping
- Cost: Free for Journeys ALL ACCESS members; $7.99 for non-members.
- Delivery Time: 3-5 business days after a 1-2 business day processing time.
2. 2-3 Day Air
- Cost: $17.99.
- Delivery Time: 2-3 business days.
3. Next Day Air
- Cost: $24.99.
- Delivery Time: 1-2 business days.
4. Shipping to Hawaii
- Cost: $17.99.
- Delivery Time: 2-3 business days.
5. APO/FPO/AE/CMR Addresses
Cost: Free for ALL ACCESS members; $7.99 for non-members on orders under $74.99.
- Delivery Time: 30-45 business days.
- Details: Shipping to military addresses takes longer, reflecting the extended logistics involved.
Journeys does not ship to international freight forwarding companies, hotels, U.S. territories (like Puerto Rico and Guam), or international destinations.
Additionally, some items ship directly from the manufacturer, requiring up to three extra days for delivery and are not eligible for expedited shipping options.
Return Policy
Journeys offers a 365-day return and exchange policy, giving customers ample time to decide if their purchase is right for them. Here’s what you need to know about the process:
- Time Frame: Customers have 365 days from the date of purchase to return or exchange items, as long as the merchandise is in new condition and accompanied by the original receipt.
- Exclusions: Shipping charges are not refundable.